What is your expected salary?

My expected salary range is between 13,000 and 18,000. As a recent graduate, I am still familiarizing
myself with industry standards, so I don’t know what is low and high but I am open to negotiation.

What is csr or call center?

Okay, so a customer service or call center agent is like the person you call when you need help with
something, like if you have a problem with your phone or you’ve got a question about your order. Their
job is to listen to customers, solve their problems, and make sure they’re happy with whatever company
they’re calling about.

They answer phones, reply to emails, or chat online with people who need assistance. It’s like being a
super helpful friend who knows all the answers or where to find them. If you’re ever stuck with
something and don’t know what to do, you’d reach out to these agents and they’d guide you through
fixing the issue. They have to stay calm, be patient, and communicate clearly, even if someone is super
frustrated or upset. It’s all about making sure customers have a good experience and get their problems
solved.”

Why do you want to work here?

I am excited about the opportunity to work at [Company Name] because I admire your reputation for [a
positive attribute, such as innovation, excellence, or industry leadership]. Your focus on [specific value or
mission, such as delivering exceptional service, driving technological advancements, or fostering
sustainability] resonates with my own professional values and goals. My background in [relevant skill or
experience] positions me well to contribute effectively and make a positive impact. I’m enthusiastic
about the chance to grow and develop within a dynamic and forward-thinking organization like yours.

Kooapps:
I’m really excited about the opportunity to work at Kooapps because I’ve always been passionate about
gaming and how it connects people. Your mission to create amazing daily experiences resonates with me
—I believe that games can bring joy and foster connections across diverse communities.

I’ve followed Kooapps’ journey and been impressed by your portfolio, especially with how titles like
Snake.io and Pictoword engage players in unique ways. I admire the creative approach you take in game
development and the impact it has on your audience. As a recent graduate, I’m eager to contribute my
skills and fresh perspectives to a team that values innovation and collaboration. I want to be part of a
company that’s dedicated to pushing the boundaries of mobile gaming and creating experiences that
truly resonate with players.
Possible Questions for newbie
1. "Why are you interested in pursuing a career in customer service, and what skills do you think
you bring to the role?"
2. "How would you handle a situation where a customer is upset or frustrated, even if you’re not
familiar with the specific issue?"
3. "Can you describe a time when you successfully resolved a problem, even if it wasn’t related to a
customer service role?"
4. "What steps would you take to ensure you understand and follow company policies and
procedures?"
5. "How do you plan to quickly learn about our products or services to effectively assist
customers?"
6. "Describe a time when you had to learn something new quickly. How did you approach it, and
what was the outcome?"
7. "How would you approach handling a high volume of customer inquiries if you were feeling
overwhelmed?"
8. "Can you provide an example of a time when you worked as part of a team to achieve a goal?
What was your role?"
9. "What do you think are the most important qualities for providing excellent customer service?"
10. "How would you ensure that you maintain a positive attitude and effective communication, even
in challenging situations?"

Possible Questions for CSR position

11. "Can you describe a time when you turned a dissatisfied customer into a satisfied one? What
steps did you take, and what was the outcome?"
12. "How do you prioritize and manage multiple customer inquiries or issues at once?"
13. "What strategies do you use to remain calm and composed when dealing with a particularly
difficult or angry customer?"
14. "Can you provide an example of how you handled a situation where you didn't know the answer
to a customer's question?"
15. "How do you ensure that you effectively communicate with customers, especially when
explaining complex information?"
16. "Describe a time when you went above and beyond to help a customer. What motivated you to
do so?"
17. "How do you handle repetitive tasks or questions without losing enthusiasm or patience?"
18. "What do you believe are the key qualities of a successful customer service representative?"
19. "Can you explain how you stay informed about company products, services, and policies to
provide accurate information to customers?"
20. "How do you handle a situation where you need to manage a customer’s expectations that
cannot be met due to company policies or limitations?"

Common Questions for interview

21. "Can you walk me through your resume and explain how your previous experiences have
prepared you for this role?"
 22. "What interests you about working for our company, and how do you see yourself contributing
to our customer service team?"
23. "Describe a situation where you had to handle a difficult or challenging task. How did you
approach it, and what was the result?"
24. "How do you handle stress and pressure, especially in a fast-paced or high-volume
environment?"
25. "Can you provide an example of how you’ve demonstrated strong communication skills in the
past?"
26. "How do you stay organized and ensure that you’re managing your time effectively while juggling
multiple responsibilities?"
27. "What do you think are the key components of delivering excellent customer service?"
28. "Describe a time when you had to learn a new skill or system quickly. How did you go about it?"
29. "How do you handle feedback and criticism, and can you give an example of a time when you
received constructive feedback?"
30. "What are your long-term career goals, and how does this position align with them?"

Trick Questions
31. "If you were handling a customer's complaint and they began to use inappropriate language,
how would you respond?"
32. "Imagine a scenario where you have to enforce a company policy that you personally disagree
with. How would you handle it?"
33. "How would you respond if a customer asked for a refund for a product or service that is clearly
not covered under our return policy?"
34. "If you were given a task that you didn’t know how to complete, and your supervisor was
unavailable for guidance, what steps would you take?"
35. "What would you do if you realized that a mistake you made in handling a customer’s request
resulted in a significant issue for them?"
36. "How would you handle a situation where two customers are waiting for assistance and both
claim they need urgent help?"

37. "If you were faced with a situation where you had to deliver bad news to a customer, but the
news was crucial for them to know, how would you approach it?"
38. "Suppose a customer asks you for a service or product that is not offered by the company, but
they insist it should be available. How would you handle their request?"
39. "If a customer’s issue is beyond your ability to resolve and you have no immediate way to
escalate it, how would you manage their expectations?"
40. "How would you deal with a situation where a colleague’s mistake is impacting your ability to
assist customers effectively?"

Out of the box question

41. "If you could design the perfect customer service experience from scratch, what would it look
like and why?"
42. "Imagine our company is launching a new product and you are tasked with creating a customer
support campaign. What innovative approaches would you use to engage and assist customers?"
43. "If you could choose any superpower to help you in your customer service role, what would it be
and how would you use it?"
44. "How would you handle a situation where a customer’s issue cannot be resolved by traditional
methods but requires a creative solution?"
45. "If you were a customer, what kind of experience would make you feel like you were receiving
exceptional service?"
46. "Describe a time when you had to think outside the box to solve a problem, even if it wasn’t
related to customer service."
47. "If you had to create a new customer service policy that could be implemented company-wide,
what would it be and how would it benefit both customers and the company?"
48. "How would you approach building rapport with a customer in a virtual environment where you
don’t have face-to-face interaction?"
49. "Imagine you are given a budget to enhance the customer service department. What creative
changes or improvements would you make?"
50. "If you were to write a guidebook for new customer service representatives, what
unconventional tips or advice would you include?"