Internship report on

Meezan Bank Zafarwal, Narowal

Internship Report submitted In Partial Fulfilment of The

Requirement for the Degree of

Bachelor in Business Administration

By

Name: Aqsa Siddique

Registration No: 21-UON-0009

Semester: 7th

Session; 2021-2025

Department of Management and Administrative sciences

University of Narowal, Narowal

March-2023

i
 DECLARATION OF FINAL VIVA

I, Aqsa Sidique Hereby solemnly declared that Final Viva of my internship has been
conducted in department of management and administrative sciences and it is duly cleared by
the supervisors. This is the submitted copy of the internship report incorporated after the
comments of the supervisor

1. Name Aqsa Siddique

2. Father Name Muhammad Siddique
3. Roll No. 21-UON-0009
4. Internship Title Internship Report on Meezan Bank Limited Branch
Zafarwal (1248)
5. Student Signature

Mr. Ali Numan Ashraf

Supervisor

ii
 Certificate by the Supervisor

I certify that the content and form of the internship report submitted by Ms. Aqsa Siddique
Roll No/ Registration No. 21-UON-0009 has been found satisfactory and according to the
prescribed format. I recommended it to be processed it for the award of the degree.

Supervisor

Mr. Ali Nauman Ashraf

Coordinator
Dr. Muhammad Munir
Assistant Professor

iii
:

Table of Contents
I. Executive summary………………..
II. Acknowledgment…………………
Chapter 01
Executive summery
The Islamic financial system
Chapter 02
Organizational overview
•
• Corporate information
• Board of director
• Shariah board
• Management
• Board audit committes
• Vision Mission
• Core value
Chapter 03
• Product line of MBL
• Services of MBL
• Consumer finance
• Premium banking
• Benefits and privileges of premium banking
• Cash Department of MBL
• Department of MBL
• Personal banking
• Business banking department
• Agriculture finance
• Work done during internship

SOWAT Analysis

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 Acknowledgement

“In the name of ALLAH the most Gracious, the most Merciful” All praise and gratitude are for
Allah, The All Wise and All Merciful. He is the only one who gives us strength and
determination to handle challenges and goals we want to achieve. His infinite blessings have
made it possible for me to successfully fulfil this internship and to create this report attached.
All praise for Allah the Almighty, that He gave me the ability, resources, and guidance to do
this.
The teaching of the Holy Prophet Muhammad (Peace Be Upon Him), and his exemplary life,
have inspired me no end. His words teach perseverance, dedication and sincerity in all things,
ALWAYS keeping me positive and motivated. Thanks to that, I’ve had spiritual enrichment by
reflecting on his teachings, and external enrichment as it’s strengthened my resolve during hard
times. Without the invaluable contribution of so many, the learning and development of this
internship report would not have been possible First of all ,I am immeasurably tankful to
ALIMIGHTY ALLAH whose blessings and glory flourished my thoughts and thrived my
ambitions and I was able to complete my internship at Meezan Bank limited Narowal Road
Branch Zafarwal. Without a doubt, , I would like to thank my respected teachers for their
advises and backdrops of how banking operates, they helped me to first understand the
technicalities of banking sector. Their unbreakable consistency in dedication and trying effort
helped set the building block to be able to sail through the banking sector with uprightness. I
found the concepts and insight they shared have strongly added to my thinking on theoretical
and practical aspects of banking I am grateful for the internship opportunity that Meezan Bank
gave me as it was a great learning and professional development experience. I feel fortunate that
I had the chance to work in this organization. The people working at the branch branch were
very cooperative and welcoming, but also very generous with the time, knowledge and expertise
on how things work in real world banking. Having them to mentor was quite pivotal, translating
theoretical into practical skills was one of them everyone encouraged me to go hard into
learning. I am also deeply thankful to my family and friends who have been a relentless source
of support while I pursued this process, believing in me, push and encourage me, even during
difficult times, to remain fully concentrated and motivated. You’ve always been there for me,
always ready to lend an ear when I’ve needed you most. I could not have imagined a better
experience that has funded my personal and professional growth, completing this internship and
report. I’ve learnt many lessons, developed many skills, and faced many challenges, which in
total would lead me to understand banking sector better in the broader economic context.

This report is as humble an attempt to share what I know and have learnt in my internship. Every
effort has been made to make this post accurate and high quality, but please let me know if you
find anything I can improve the content of. I am certain that this report should bear testimony to
the long and devoted work to which it has been put.
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I express my deepest thanks to

Mr. Sarfraz Khalid Branch manager

Mr. Mudassar Faiz Operation Manager

Mr. Yasir Hameed Branch Service Officer

Operation Mr. Shaqaif Safdar Business Development

Office

And all other staff and workers of Meezan Bank Branch Zafarwal.

Sincerely,

Aqsa Siddique,

Objective of the Reports

This chapter is intended to provide background for the study, explains why this report is an
internship report and why the internship was done. Coming up with the scope of study was
highlighted as the areas discussed in the report. The main objective for all interns remains the
same, however, the sub objectives might differ and are also given in the following. This chapter
explains how the internship takes place, when, and why; and goes on to explain how the intern
report is written. Furthermore, it presents the methodology which is used in the study, as well as
the techniques used in data collection. We discuss separately primary and secondary data
collection tools. Finally, the chapter presents a first hand view of the organization carrying out
the internship by introducing it. This section is in general an introduction to the study.

Purpose

This study aims at the investigation and application of the theoretically understood aspects of the
banking sector and practical exposure to the bank’s workplace.

Objectives

To thoroughly examine and analyze the bank's operational processes.

To provide constructive recommendations for improving efficiency and performance.
To enhance the report-writing skills of the researcher.
To develop and strengthen interpersonal communication abilities.
To assess the practical application of theoretical knowledge in a real-world banking
environment.

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Preface

In order to be able to cope with the changing environment it is necessary to have some practical
experience. As the students of Business Administration. i have to pass through a series of various
managerial techniques. During this practical course I was provided with an opportunity to learn
that how the theoretical knowledge can be implemented in practical grounds. I did my internship
In Meezan Bank Limited-Narowal Road Branch Zafarwal . I worked there for EIGHT WEEK &
it gave me a great practical knowledge about the operations of a bank. In the following pages I
have narrated my experience, observations & all the working activities which I observed during
my eight week internship.

Executive Summery

Meezan Bank Limited is Pakistan’s first and as well as one of the country ‘s fastest growing
banks in the banking sector of the country. Meezan Bank Limited was founded as a public listed
company in Pakistan on January 27, 1997 under the company ordinance ,1984,and its shear are
trade on the Karachi stock exchange . in 2002, Meezan Bank commenced their operation when
state Bank of Pakistan (SBP) issued the first ever lience for Islamic commercial banking

concurrently the bank acquired the Pakistan operation of the socity general and started
commercial banking with a small network of four branches ,that has now grown to become one
of the largest banking in the country with more than 1000 branches, 479in Punjab, 290 Sindh, 83
in KPK,39 In Balochistan, 12in Azad jammu- Kashmir 5 in Gilgit – Balktistan 96 in Islamababd
The Bank offers wide range of Sharia-compliant banking products and services to its customers
both re capital Territory and business. Besides traditional banking channels, the Bank offers
various Alternate Distribution Channels including Internet Banking, ATM Banking, Visa &
MasterCard debit card, SMS Banking, SMS Alerts, Mobile Banking Application and Utility
Bills Payment through ATM and Internet Banking. Having the largest branch network and
product range Meezan Bank bears the critical responsibility of leading the way forward in
establishing a stable and dynamic Islamic banking system replete with dynamic and cutting edge
products and services. Meezan Bank aims to fulfill its prime objective of providing customers
accessibility and convenience within an atmosphere and culture of dedicated service and
recognition of their needs. Meezan Bank has developed an extraordinary research and
development capability by combining investment bankers, commercial bankers, Sharia scholars
and legal experts to develop innovative, viable and competitive value propositions that not only
meet the requirements of today’s complex financial world but do so with world-class service
excellence which our customers demand all within the bounds of Sharia.

The Islamic financial System

The Islamic banking refers to the banking activity that adher to the SHARIAH (Islamic ruling)
principles and their practiclal implementation through the development of the Islamic economics
. the principles that focus moral and ethic standards in all relationships appeal to a AQSA
SIDDIQUE Page 6 wide range of people . The payment or acceptance of interest charges (riba)
for the lending and accepting of the money as well as trade and other activites that supply goods
or service that are considered contradictory to the SHARI’AH PEINCIPLE are considerd

7
contradictory to Shariah principle are all prohibited by shari’ah. Islamic banking serves the same
purpose as conventional banking , with the exceptation that it follows shariah principles also
known as Fiqh-al-Muamalat (Islamic rules on transactions)

. The principle source of the shariah is The Quran followed by the recorded sayings and action of
the Prophet Muhammad (pbuh)- the Hadith. An Islamic bank’s governing principle include the
following

The absence of interest –based (RIBA) transaction ·

The avoidance of economic activites involving oppression (dhulm) ·
The avoidance of economic activity involving speculation
(GHARAR) The avoidance of speculative activities (QIMAR) ·
The discouragement of the production of the goods and services which contradict of the
islam (haram)

MEEZAN BANK LIMITED ORGANIZATIONAL OVERVIEW

Meezan Bank, Pakistan’s first and largest Islamic bank, is a publicly listed company with a
paidup capital of Rs. 10 billion. It is one of the fastest growing financial institutions in the
banking sector of the countrY. Branchless Banking services through Meezan UPaisa - World’s
first Islamic Branchless Banking. The Bank operates strictly under the principles of Islamic
Shariah and is well- recognized for its product development capability, Islamic banking research
and advisory services. In order to ensure strict Shariah-compliance in all its products and
services, the Bank has established a dedicated Product Development and Shariah Compliance
department that operates under the supervision of the Bank’s in-house Resident Shariah Board
Member and a Shariah Supervisory Board comprising of internationally renowned Shariah
scholars. Meezan Bank stands amongst the top Islamic Banks globally. Islamic Finance News –
Malaysia has awarded the Bank with two global awards for the year 2015 - ‘Best Islamic Retail
Bank’ and a third position in the Overall Islamic Bank’s category. The Bank has also been rated
as the ‘Best Islamic Bank of the Region’ per South Asian Disclosure Index.

CORPORATE INFORMATION
Board of director
Riyadh S.A.A Edrees (CHAIRMAN)
Mr. Faisal A.A.A. Al Nassar
Mr. Badar H.A.M.A Al Rabiah

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CORPORATE INFORMATION
M Irfan Siddiqui (President and CE0)
Saad-Ur-Rahman Khan
Taariq Mahmood Pasha
Yousef S.M.A.AI-Saad
Irfan Siddiqui
Mohammad Abdul Aleem

SHARIAH BOARD ;
The letter and transmittal of Islamic banking rest upon absolute adherence to the Shariah. The
foundations of strong sharia underpinning at Meezan bank were laid from the beginning. A
world- renowned sharia supervisory board and a highly qualified in house Shariah advisor are
fundamental factors of bank core USP.The primary role of this board is to maintain and further
strengthen this commitment and to ensure strict sharia compliance in all bank operations. The
members of sharia supervisory board of Meezan bank are renowned internationally scholars,
serving on the board of many Islamic banks operating in different countries.

The members of Board are:

Justice (Retd.) Muhammad Taqi Usmani (Chairman)
Sheikh Essam M. Ishaq
Dr. Muhammad Imran Ashraf
Usmani Mufti Muhammad Naveed
Alam Mufti Zubair Ahmad

MANAGEMENT
o Irfan Siddiqui President and CEO
Syed Amir Ail Deputy CEO

BOARD AUDIT COMMITTES

Faisal A.A.AI.Nassar
Mohmmad Guermazi o
Saad Ur Rahman Khan

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VISION, MISSION ,CORE VALUE OF MEEZAN BANK LIMITE

Vision Statement
: Establish Islamic Banking as Banking of First Choice to facilitate the implementation of an
equitable economic system, providing a strong foundation for establishing a fair and just society
for mankind.
Mission Statement:
To be a Premier Islamic Bank, offering a one-stop shop for innovative value-added products and
services to our customers within the bounds of Shariah, while optimizing the stakeholders value
through an organizational culture based on learning, fairness, respect for individual enterprise
and performance.
CORE Values:
Shariah-compliance, Integrity, Professionalism, Innovation, Service
Excellence, Social Responsibility. Staff that is committed, motivated and
professionally
trained and who are empathic to their customers’ needs

Products Line of Meezan bank/Services:

Following are the main products and services which are provided by the Meezan bank:
Bank Accounts
: There are different types of accounts which fall under this category: Current Accounts: You can
open four different types of current account with us in both local and foreign currency

Rupee Account: Meezan

Current Account is a Rupee-based current account that provides you the convenience of putting
your money in a Riba-free account and accessing it without any restrictions on withdrawal while
enjoying a host of professional conveniences from Meezan Bank.
Meezan Current Account is based on Qard contract where the Bank is liable to pay your money
back on demand. The Bank can use these funds for investment and other purposes. This account
allows you the peace of mind of having your money safely deposited with a bank with the
additional assurance that the Bank is not investing your money in activities that contravene
Shariah principles. Meezan Current Account can be opened by Individuals, SoleProprietorships,
Partnerships and Limited Companies.

Dollar Current Account:

Dollar account is based on Qard contract where bank is liable to pay your money back on
demand. The bank can use these funds for investment purposes. This Account allows you the
peace of mind of having your money safely investing your money in activities that contravene

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Shariah Principles. It is therefore an excellent business tool

11
Euro Current Account
Dollar account is based on Qard contract where bank is liable to pay your money back on
demand. The bank can use these funds for investment purposes. This Account allows you the
peace of mind of having your money safely investing your money in activities that contravene
Shariah Principles. It is therefore an excellent business tool
Saving Accounts (truly halal Savings)
You can open following different types of savings accounts with us, both in local and foreign
currency:
Rupee Saving Account:
The Riba-free Rupee Saving Account is a basic banking account for every customer's need. The
account provides expected monthly returns along with a variety of free packaged benefits. On
agreeing to become a Rupee Saving Account holder, the customer enters into a relationship
based on Mudarabah with Meezan Bank. Under this relationship, the customer is an Investor
(Rabul- Maal) and the Bank is the Manager Mudarib of the funds deposited by the customers.
The Bank allocates the funds received from the customers to a deposit pool; funds from the pool
are utilized to provide financing to customers under Islamic modes that include, but are not
restricted to Murabaha, Ijarah, Istisna and Diminishing Musharakah. Meezan Rupee Saving
Account can be opened by Individuals, Sole-Proprietorships, Partnerships and Limited
Companies. Bank will share the 50% of gross income as Mudarib, depositor will share the 50%
of gross income as Rab- ul MaaL

Dollar Saving account:

The Riba-free Dollar Savings Account is a Mudarabah-based savings account that you can open
and operate using US Dollars and is therefore an excellent business tool for both individuals and
corporate clients for meeting their business needs and for diversifying their investment in
different foreign currencies to safeguard against currency fluctuations. Meezan Dollar Savings
Account can be opened by Individuals and businesses including Sole Proprietorships,
Partnerships and Limited Companies.
Euro Saving account:
The Riba-free Euro Savings Account is a Mudarabah-based savings account that you can open
and operate using Euros and is therefore an excellent business tool for both individuals and
corporate clients for meeting their business needs and for diversifying their investment in
different foreign currencies to safeguard against currency fluctuations. Meezan Euro Savings
Account can be opened by Individuals and businesses including Sole Proprietorships,
Partnerships and Limited Companies

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Special Saving Account (For your diverse saving
needs) Meezan Bachat Account:
Meezan Bachat Account is a unique saving account that provides high expected monthly returns
with the flexibility to withdraw savings if needed. Meezan Bachat Account offers a higher
expected rate of return with nearly the same convenience and service of a regular savings
account. Meezan Bachat Account can be opened by Salaried or Self-employed, Housewives and
Retired individuals
Labaik Saving Account (a holy journey with comfort):
Meezan Labbaik Saving Asaan is an ideal deposit product for you if you are an individual saver
and wish to save for your spouse, children, parents, etc. You can take benefit from this special
Mudarabah based Deposit account (available in si months to twenty years’ plan) for Umrah &
Hajj where you will also be entitled for profit on the deposited amount, thus providing
Customers a bigger incentive to save for Umrah/Hajj through Meezan Labbaik Saving Asaan.
Meezan Labbaik Saving Asaan Account can be opened by Individuals.x
Kids Club Account
: Are you still not 12 years old? Then Meezan Bank has something very special for you; a chance
of having your own Mudarabah-based Meezan Kids Club Account. You can now put all your
pocket money, Eidi and all your other cash in this account, where it will be safe and invested in
line with Islamic principles. When you get, this account opened, you will get to learn a lot more
about managing your savings. We will also make sure you have fun while learning to save the
right way.

It has the following key features:

Specifically, for kids under the age of 12 years
Exciting gifts on account opening.
Free personalized “Kids Club Certificate”.
Personalized Cheque Book. Free first Visa Debit Card in different colors for boys and
girls.
Upgrade to a Meezan Teens Club Account after your 12th birthday
Meezan Teen Clubs Account:
Meezan Teens Club Account is a Mudarabah- based relationship where you will be the Investor
(Rab-ul-Maal) and the Bank will be the Manager (Mudarib). Your funds will be utilized Free
personalized “Teens Club Certificate”. by the Bank to provide Islamic financing to customers.
Meezan Bank is a keen Socially Responsible Organization and realizing this responsibility, the
Teens Club Account aims to provide a forum to teens where their maturing minds are groomed
in a modern yet Islamic way. The Teens Club Account provides a blend of fun learning with
special focus on character and value building

It has the following key features:

13
 Open your account with Rs. 1000/- only.
Specially for teens of 12 to 18 years of age.
Free personalized “Teens Club Certificate”

Meezan Asaan Accounts (Banking at its simplest)

You can open two types of Asaan account

o Meezan Asaan current o

Meezan Asaan saving 1-
Meezan Asaan Current
Accounts (Banking at its
simplest):

The Riba-free Meezan Asaan Current Account is another addition to the offerings of Meezan
bank. Meezan Asaan Account opens the doors of banking products and services to those
customers who have

limited proof of source of income.

The account can be opened with just Rs. 100/- and a valid CNIC/ SNIC / Passport /
National Identity Card for Overseas Pakistanis (NICOP) / Pakistan Origin Card (POC) /
Alien Registration Card (ARC) issued by National
Aliens Registration Authority (NARA) / Pension Book. (Meezan

Asaan Current Account is meant for resident individuals having Pakistani nationality
2. Asaan Saving Account
: The Riba-free Meezan Asaan Savings Account is another addition to the offerings of Meezan
bank. Meezan Asaan Account opens the doors of banking products and services to those
customers who have limited proof of source of income. The account can be opened with just Rs.
100/- and a valid CNIC/ SNIC / Passport / National Identity Card for Overseas Pakistanis
(NICOP) / Pakistan Origin Card (POC) / Alien Registration Card (ARC) issued by National
Aliens / Registration Authority (NARA) / Pension Book. (Meezan Asaan Savings Account is
meant for resident individuals having Pakistani nationality only).

Other Services of meezan bank

Following are the other services provided which comes under operation department:
Term Deposits
: Meezan bank provides truly halal returns on complete range of short term and long-term deposit
certificate. It consists of the following type of certificates:

14
-Certificate of Islamic invest
The Certificate of Islamic Investment (COII) is a Mudarabah based deposit product through
which you can invest your savings for periods ranging from 3 months to 5 years and earn halal
profit on a periodic basis

Meezan Amdan Certificate:

Meezan Amdan Certificate (MAC) is a Mudarabah-based long term deposit product that offers a
high expected return to investors and is ideal for those individuals and corporate clients who
need a regular stream of monthly income
Dollar Mudarabah Certificate:
The Dollar Mudarabah Certificate (DMC) is a deposit product through which you can invest
your US Dollars with Meezan Bank for periods ranging from 3 months to 3 years and earn
sixmonthly or at maturity profit payments on your investmen

Consumer Finance
Consumer finance includes the car Ijarah, bike Ijarah, and other household items including LED,
Fridge etc

Meezan Car Ijarah

Car Ijarah is Meezan Bank’s car financing product and is Pakistan’s first Interest-free car
financing. It is based on the Islamic financing mode of Ijarah (leasing). This product is ideal for
individuals who want to get interest-free financing for acquiring a car. Car Ijarah works through
a car rental agreement, under which the Bank purchases the car and rents it out to the customer
for a period of 1 to 7 years, agreed at the time of the contract. Upon completion of the Ijarah
period, the vehicle will be sold at a token amount or gifted to the customer.
Home Remittance:
The fast and reliable way to send money home. Meezan Easy Remit is a Home Remittance
service which provides an easy, fast and reliable way for Pakistanis who are working abroad to
send money to their families and relatives living in Pakistan. The money sent from abroad can be
immediately collected from any branch of Meezan Bank which has a strong presence branches in
Pakistan.

Premium Banking:
Meezan Premium Banking is a prestigious way of Islamic banking specially designed to meet
your financial needs. Experience your banking needs with our Premium Banking services and
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value

16
added benefits available to you from our personalized and free banking services to customary
discounts and privileges tailored to your lifestyle at finest retail outlets, restaurants and hotels
across the country

. A prestigious bankig relationship tha is based on our three pillars of Committed todeliver you
exceptional level of service and a a suite of world class Shariah-compliant financial solutions
that address all your priorities from value added pr We recognize your relationship with us, and
rewarding it with exclusive benefits to meet your financial needsoducts Benefits and privileges
of Premium Banking:
As our Premium Banking customer, you enjoy exclusive Benefits and Privileges. Due to your
Premium relationship status with the Bank, these benefits and privileges are also offered to your
joint account-holders. Like you, they also enjoy the Premium Banking Benefits with us.

Visa Platinum Debit Card

. International CIP Lounge
Avail free waivers on the following transactions:
Cheque Stop Payment. o Locker annual Fee
No Processing fees: Avail processing fee waivers on the following Consumer Financing
products:
Car Ijarah , Easy Home , Laptop Ease ,Meezan Roshn

Cash Department Services:

Cash department is the most important department of the bank. It receives Cash from the
customer and then deposit it in to the accounts of customers and maintained their balances. This
is the most important and critical department in the bank. There are two basic functions
performed by the cash department.

Receipts:
An individual who has account in the Bank can deposit money in his account. For deposit of the
money the individual must fill the deposit slip in which the account holder writes his name,
Account number, amount of the money both in figures and in words. After filling the deposit slip
the Cash amount along with the deposit slip is submitted with the cashier. The cashier collects
the cash and counts it and after verification the cashier stamps the deposit slip. One part of the
deposit slip is given back to the customer and the other part of the deposit slip remains with the
bank for the record purposes. The cashier also record the deposits made by the customers in
credit sheets daily.

17
 The deposits of all customers of the bank are controlled by mean of ledger account. Every
customer has its own ledger account and has separate ledger cards in which his / her total record
is kept. Bill collection is also one of the main functions of bank. Cashier must prepare a list of
bills’ serial number, a copy of which is to be sent to the corresponding organization Payments
The procedure of clearance of a cheque or payments is as following. First, the customer presents
his cheque to the cashier. The cashier records the account number and the amount, which is to be
drawn. Then the cashier check the cheque number in the computer for the verification whether
the account holder has such amount in his account which he is demanding or not. If the computer
passes the cheque, the Passing officer signs the cheque and sent it to the cash counter then
cashier pays the written amount to the customer and then in the end cashier records the amount
paid in compute

Departments/Sections of Meezan Bank Limited:

There are following two main departments of MBL which further sub divided into different
sections which are as follow:
Personal Banking Department

Bank
Accounts
Term deposits
Consumer Finance
Home remittance
Meezan Car Ijarah
Premium Banking
. Business Banking Department:

SME Business Banking ·

Corporate Banking
Islamic Advisory Services
Agricultural Finance ·
Correspondent Banking
Asset Management

Following is given the brief Description of each department:

Personal Banking
Personal Banking department basically directly related with the customer this department holds
the asset or the deposit of the bank which comes from the accounts and accounts related to the
customers, this department is handled by BDO’s (Business) Development Officer),PBO
(Personal
18
Banking Officer) and other employees also all of the employees have supposed to bring the
targeted deposit in the bank through providing valuable services to the customers.
Account Opening Department:
This department is responsible for the new customers account opening procedure, and many
other services relating to the other services like providing ATM, Cheque books, MS alerts and E
Statement related to the accounts of the customers:
Meezan Bank Offers its customers Individual, Sole Proprietor and Joint
Following are the types of accounts Meezan Bank Offers:

Meezan Rupee Saving/Current

Meezan Asaan Saving/Current Account
Meezan Digi Freelancer Saving/Current Account
Meezan Senior Citizen Account
Meezan First Woman Account
Meezan Bachat Account
Meezan Kids/ Teen club Account
Labaik Saving
Account
Term Deposits:
Meezan Bank provides a complete range of short term and long term deposit certificates with the
flexibility of monthly, quarterly, semi-annual and annual returns. It includes the following
products and services:

Certificate of Islamic Investment (Periodic profit from 3 months to 5

years) Meezan Amdan certificate
Meezan Mudarbah certificate
Dollar Mudarbah certificate

Consumer Finance:
Consumer Finance includes the Ijarah of house hold products including Car Ijarah, Bike Ijarah,
LED, Fridge etc.

19
Business Banking Department
Business Banking includes the following Banking departments:
Small Business banking department:
Meezan Bank provides Shariah compliant banking service like financing, trade and deposit
related services to small & medium sized enterprises. We combine the expertise of in-house
product specialists and Shariah scholars to provide Sharia compliant financing solutions to meet
the working capital finance, import finance, export re-finance long-term finance, documentary
credit requirements and project financing needs of our customers.
Corporate Banking:
We provide a comprehensive range of financial services to large number of corporate clients
including multinationals and public sector entities, by partnering with them to build long-term
relationships. By drawing on the expertise of in-house product specialists and Shariah scholars
working under the guidance of our Shariah Supervisory Board, we, at Meezan Bank can provide
Shariah-compliant financing solutions to meet the working capital finance, import finance,
export re-finance, long-term finance, documentary credit requirements and project financing
needs of our customers. Our Corporate Banking relationship teams work closely with Treasury,
Cash Management, Investment Banking, Commercial Banking and Consumer Banking
departments to develop and deliver value added banking products that fulfill the diverse business
needs of our corporate clients
Agricultural Finance:
Meezan Bank is recognized as the leader and trendsetter in Islamic Banking in Pakistan by it
being the first to provide a myriad of Shariah-compliant financial products for both domestic and
corporate customers. Continuing this tradition, Meezan Bank has also launched Islamic
Agricultural Finance to enable the farming sector to avail Shariah-compliant financing for their
need.

Work done during Internship

I had a positive working with the bank staff of MBL and I wish to be an employee of this
organization following the Islamic discipline. It was difficult to work in different departments of
the bank within limited time but on my request, the bank staff provided you an opportunity to
work in different departments for the sake of practical knowledge. Meezan Bank is Pakistan’s
first and largest Islamic bank that offers a range of Shariah-compliant products and services to
cater your
20
financial needs. The Bank operates strictly under the principles of Islamic Shariah its product
development capability, Islamic banking research and more. Meezan Bank has more than 900
branches and offers corporate banking, investment banking, commercial banking, SME banking,
treasury correspondent banking cash management Shariah advisory services agricultural finance
bank accounts asset management fleet financing and more.
WEEK 1 to 3
I started my internship from 13TH August 20224 till 06th October 2024and duration of my
internship is 8weeks. The staff of branch is much cooperative. On the first day of my internship,
the branch manager told me some basic rules and regulations about banking operation and
introduced me with other staff members of the Bank, and introduce me with employees working
in MBL Zafarwal branch. I collect information about the following activities during my
internship:
I started my internship from 13TH August 20224 till 06th October 2024and duration of my
internship is 8weeks. The staff of branch is much cooperative. On the first day of my internship,
the branch manager told me some basic rules and regulations about banking operation and
introduced me with other staff members of the Bank, and introduce me with employees working
in MBL Zafarwal branch. I collect information about the following activities during my
internship:

Filling Cheques
Filling deposit slips
issuance of cheque book
Remittance Printout
Filling Account Opening Form
Online funds transfer
Pay Order
Other General Banking
Activities
ACCOUNT OPENING INFORMATIPON
I learned how to open an account what are the basic requirements for a customer for account
opening and which documents are required for further procedure by Mr. Shaqaif who was the
employee of the bank Ans also learned how many accounts are used in bank like

Single
Joint Personal
Sole Proprietorship
The requirement for these types of account opening are:

Select the nature of the account o Original CNIC or Copy of CNIC o Permanent Residential
address

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 Photos
The reference of any person who has already an account.
The other informaton related to the account filled on choice of applicant
Signatures are done on form as well as on “Signature Specimen Card (SS Card)” there
should be no cutting or over writing specially on SS card. The signature on SS Card scanned
into the computer as a record in the computer.
The requirements for opening the above-mentioned account are given below:
For Single/Normal Account:

o Original CNIC must be originally seen by the Personal Banking Officer and its copy is
attached to the form. o If signatures are not strong/ or signatures are simple than photos of
the person required and thumb impression is taken on the SS Card. o Source of Income or
Salary slip must be required. o If residential or mailing address is change as per CNIC than
an under taking is attached with the form. o And if the signatures differ from CNIC than
also undertaking attached with form on which both signatures are taken as per form or as per
CNIC.

· For Partnership:

o CNIC copies of all partners must be required and they are originally seen by the PBO.
Attested Copy of partnership deed dully signed by all partners of firm. o Attested copy
of Registration Certificate with register of Firm. In case the partnership is unregistered
this fact should be clearly mentioned on the a/c opening form
o .Authority letter, in original, in favor of the person authorized to operate on the a/c of the
firm.

For trust Account:

o Attested Copy of certificate of registration. o List of all members/leading person that lead to
trust. · o Copy of CNIC of all members must be required.
o Visit report is also attached with the form and the visit is done by branch manager. These are
all the requirement for all types of account opening forms. I personally filled up forms here
for the sake of learning and practice, it take too much time to gather the information from the
customer
And learn about the use of the stamps on the right place.
Following stamps are required to be use on account t opening form:
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o Signature Verified o Signature admitted o Void o Picture Admitted o Original Seen • o
Operation manager Stamp o Branch Manager Stamp o L.t, R.t thumb o Time, Date stamp on
the front page of form.
After form completion and proper Stamping, Nadra verisys is attached and the form is
authorized by operation manager, and after that PBO, Operation manager and branch manager do
their signatures on their specified place. And the complete procedure is given

•Account Opening Form:

This department relates to open new accounts. Customers approach to Bank and an Account
Opening Form is given to him for completing and signing the same. After completed account
opening form in all respect and checked by the bank officer and properly signed by the
customer which is also verified by the Operation Manager. Specimen Signature Card are got
signed from the customer and after verifying the information written there in, Customers are
given account number and all this information are saved in the system

Completion of the Form:

After completed account opening form in all respect and checked by the bank officer and
properly signed by the customer which is also verified by the Operation Manager. Specimen
Signature Card (SSC):
Specimen Signature Card are got signed form the customer and after verifying the
information written there in, Customers are given account number and all this information
are saved in the system Signature Difference Form:
The signature of the client is taken on a signature difference form if his signature differs
from the CNIC. Computerized Checking:
After filling in the form, the officer connected via internet enters the record of his customer,
then the officer of the bank authenticates the record under his signature and stamp and send it
to the Branch Manager. This is known as CIF

Account Number
: After completion of all formalities, an account number is allotted to the customer and all the
information are recorded in the computer. After completion of all procedures, the bank
prepares a letter and sends it to the client at his postal address to pay gratitude to the
customer.

Cheque Book Issuance:

Cheque Book requisition for first Cheque book is send to Head Office, Karachi for issuance
the same. The Cheque book consists of 25,10,5,.100 leaves And the cheque book will receive
from 3-4 working days after the activation of account. When Cheque books received in
branch call are made to inform customers that they can receive it from bank and when
customer receives the cheque book signatures are taken from customers on cheque book
receiving register.

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 ATM Card Issuance:
Meezan Bank limited provides the ATM facility to its Customers and they can withdraw
their amount at any time through ATM. ATM card requisition is also sent to head office,
Karachi for the issuance of ATM card
Meezan bank offers following types of ATM cards to its
customers: o Silver Card o Gold Card o Palatinum card o
Titanium card o Master Card
It also takes 3-4 working days for the processing after account activation. When Card is
received in branch than the calls are made to make them aware of that their card has been
reached in branch, when customer comes signature are taken from him on ATM Card
Register. For activation of ATM, customer has to call the help line (111- 331-331).

•Procedure for Closing of an account:

Whenever a customer wants to close the account, he fills up an account closing form and
signs there in, account balance should be zero, approval is taken from the Branch Manager,
specimen card is taken back and is attached with the form and account is closed.

WEEK 4 to 5

During 2 nd week Mr. yasir hameed who was the BSOP in MBL Branch Zafarwal tell me
about the payorder, remittance,RTGS, Stop payment, locker operation in detail .Locker
Operation: Locker facility is also available at all the branches of MBL for keeping the
valuables there in. As for as privacy is concerned, lockers are located in a specially designed
area protected with strong room doors and grills under the control of two officers, operated
by use of Master Key and Customers Key supplied to the customer at the time of locker is
rented out. Lockers are three types: Small, Medium and Large lockers Security fee of locker
is Rs. 5000 which is refundable when locker is surrendered and charges(rent) for Small Rs.
2500, for Medium Rs. 3500 and for Large Rs. 5000 per annum. The process for providing a
locker is as follow: A separate application form is complete and signed by the customer along
with a copy of CINC with two photographs. After completing all the formalities, a locker is
allocated to the applicant and Key is given to him with locker identification card. And
whenever customer have to use the locker he has to bring his card every time
and entry is recorder in the locker operation register where locker number, name of attendant,
Time in and Time out is noted down and the signature of the customer is taken Locker
operation is a very critical and confidential task so only the authorize person of bank have
this right to operate the locker

Stop Payment Procedure:

For stopping the payment, Bank takes sign of the customer on stop payment form where in
account number with date and amount of cheque is written. Customers also mention the
reason of stop payment then Bank mark that cheque as stop payment. The bank will not make
payments of these Cheques. And the charges deducted for stop payments are 580 rupees
rather they are 1 or 2.

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 Clearing Department:
I learnt they’re about Clearing of different Cheques. I was told there the main objects of
clearing. After making entries in outward and inward clearing registers. All the Cheques are
sent to NIFT (National Institutional Facilitation Technology

NIFT:
NIFT stand for National Institutional Facilitation Technologies. Clearing House of SBP has
shifted a part of its work to private institution named NIFT. NIFT collects Cheques from all
branches of different Banks within city through its carriers and send them to the branches on
which these are drawn for clearing. NIFT prepares a sheet for each branch and send it to each
branch as well as to State Bank of Pakistan where accounts of Banks are settled. On cheque
transfer funds following four stamps must be required: o Signature Verified ü o Payee’s
Account Credited o Authorized Date o Meezan Bank Ltd.

Remittance
Meezan Easy Remit is a Home Remittance service which provides an easy, fast and reliable way
for Pakistanis who are working abroad to send money to their families and relatives living in
Pakistan. The money sent from abroad can be immediately collected from any branch of Meezan
Bank which has a strong presence of more than 1000 branches in Pakistan. The Procedure for
home remittances is as follow:
Customer takes the Remittance print out and fill it out which contains the basic information like
Pin code, Amount, Beneficiary’s CNIC number, Beneficiary’s name, Beneficiary’s address,
Beneficiary’s mobile number and Sender’s name and city, at the customer must put his
signatures
Then customer takes this form to the authorized person who deals the whole procedure he checks
the original CNIC of Beneficiary and Verified the payment.
After verification customer submit his CNIC copy and after proper authorization, customer went
to cashier counter for the payment

Week 6 to 7
Mr. Sarfraz Khalid ( Branch manager ) tell me the basic difference between Islamic and
conventional bank. The first and basic difference between Islamic and conventional banking is of
cash lending. The conventional advance cash loan and and then recives profit on that loan in the
form of intrest and intrest is totally haram in the islam and is decleared as an open war with
ALLAH ALMIGHTY and his PROPHET . While on the other hand Islamic bank don’t lend
money but instead use financing mode. For example Bank buys the assets for its coustomer and
than give that asset which is allowed in islam. Financing is used for fixed asset only and hence
on the cash lending in Islamic banking . in conventional banking all the loss is borne by the
brrower whether he earn profit or loss . for example a person borrows loan form bank and start a
business the bank will charge him the intrest on the principal banking amount and if a person
suffers loss in that business he will have to pay the charge him the interest on that loan so the
lender will receive interest whether the borrower earn or not . that is to say , one person lends out
capital in the form of a debt and a second person puts in his labor ,if there is a loss it has to be
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borne by labor ,but

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profit or loss interest loss intrest does accrue to capital in any case . islam has interdicted this
form of investment. The another biggest difference between conventional and Islamic is that the
conventional bank pays fix amount of the profit on the saving account and again fixing the
amount of profit in advance is impermissible in islam . the customer will get the profit whether
the banks get profit or bears loss. In islam it is not a allowed because risk of the loss should be
bear by the both parties. While on the other handin Islamic bank like Meezan Bank the bank put
the deposit of the customer in the investment of fix asset and bank act a a mudarib or manager of
the customer ‘s deposit and if profit comes from that investment it is shared by the bank and the
customer at an agreed ratio and this is totally permissible in islam

Week 8
During 8 week operational manager Mr . Mudassar Faiz tell me about the how to authorized
account opening document, cash voucher , locker authorization further operational activities .
SWOT Analysis:
SWOT Analysis can be very helpful for every organization to get large number of benefits by
just checking their Strengths, Weaknesses, Opportunities and Threats. In SWOT two types of
factors are calculated internal factors are Strengths and Weaknesses where External factors are
Opportunities and Threats. SWOT Analysis tells the accurate AQSA SIDDIQUE Page 35
position of business and tells what type of actions should be taken by Managements to improve
the organization Meezan Bank being a quality organization strives to provide quality to all its
stakeholders, customers, employees and environment. In Pakistan, it is operating in a very
volatile economic and political environment. I have summarized its major strengths, weaknesses,
STRENGTHSS

o Shariah credibility
o Dedicated Shariah Board comprising of world- renowned Scholars
o Strong financial position
o Wider financial position
o The highest rated mobile banking application in pakistan
o Pioneer in the industry of Islamic Banking.
o Wide range of national network of branche
o Facility of online banking.
o Value-added features, like, ATMs, Visa debit card.
o Effective Customer services.
o Cordial Working environment.

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 Weaknesses:

o New Setup
o Staff is lesser
o Limited Marketing and advertising area.
o Low degree of satisfaction of the employees.
o Difficult targets set for the employees.
o Stressful job.
o High turnover of staff due to dissatisfaction.
o Lack of Training programs for the employees.
o No involvement of lower level management in Decision making.
Opportunities:

o Information Technology.
o Establishing Foreign Branches o Local Setup Expand
o Diversion of people mind from conventional banking services to Islamic
banking services.
o Global acceptance of Islamic banking system.
o Improving economic conditions.
o Appreciating foreign exchange reserves.
o Investment and Growth opportunities.
o Industrial development.
Threats:

o Competition by the settled bank like MCB and others

o There is a possibility that in future the customers are too many to be handled by the so
small number of the employees .
Governmental policies may pose unpleasant role o Global issues like America Iran war and terrorism

o Growing competition in the Islamic banking.

o Establishment of Islamic banking branches by conventional banks.
o Lack of awareness (miss-conception) amongst general public about Islamic banking.
o Cumbersome procedures of credit facilities.
o Aggressive marketing by conventional banks.

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