Chat Operator

Training/Manual

All you need to know to become a

successful Chat Operator!
 Section 1: Introduction

WELCOME TO THE INTRODUCTION COURSE FOR CHAT OPERATORS!

Dear new operator, thank you for the time you are going to invest in reading this manual. We
will try to address all your questions and concerns when it comes to your work as a fantasy
chat operator. Please read the manual till the end and save it so you can open it whenever
you need it again. You will find important information here, as well as tips and tricks on how to
play by the rules and ensure that your account will never get locked or terminated by the
platform – our client.

First some general information about the work as a Chat Operator. Your primary work task as
a chat operator is to answer messages on our platform. The messages are received from
various websites. Customers get on these websites for stimulating conversations and/or to
make their fantasies come true, talk about them, or share them.

Our customers are looking for entertainment, and your messages and replies should make that
possible.

We, as chat operators, want to give the customers a good time and exciting experience on the
site, we will create happiness.

The better and more interesting your messages are, the sooner the customer will come back
and give more opportunities to earn more!

Your goal should be to answer as many messages as possible and with the best possible
quality to keep the conversations alive so that customers are returning and continue to write
messages.

Before we go into further details, let's look at some issues that new operators have to tackle
when they start.
Navigating your way on the platform

- The platform is simple and has two purposes primarily,

i. To interact with customers/targets – This is where you will be redirected to automatically but
clicking on Chat would take you again in case you are not on the messages.
ii. To account for your messages and quality of the messages sent.

A sketch to give an idea of how the messaging dashboard looks like is attached below;

- How to go to statistics?

- Your messages take around 20-30 minutes to be reflected on your statistics page and quality score
updates after every 48 hours. Also, keep in mind that platform has inactivity timer set at 5 minutes,
if you won’t send a message in 5 minutes it will automatically logout from the account.
- Understanding Statistics and quality score is important, there is a system implemented that
analyses your messages and rate their quality on a scale from 1 to 10 where 10 means highest
and 1 means lowest, you will receive messages depending on your quality (A good quality
message means you make sure there are no grammatical mistakes, a question with a question
mark at the end of the message to bring the target back and the character ranges is between
100-150, however this is not an extensive list but these three should be taken into consideration
before a message is sent as they are few of the most important rules we must follow). If you send
100 messages and get 100 replies, your score will be 10. If you get 75 replies from customers,
then your score will be 7.5. All new operators start with a 10 and it starts updating 48 hours after
you sent a total of 100 messages. There's no difference between new and stopped messages,
they are all part of the same flow. If you happen to have a low score, a chance going back to 10 is
possible if you manage to make it up with great quality messages.
- This is how your operator stats would look like.

- Free messages: Customers do not pay for these, that is the reason why your rate is lower, a free
message has the same requirements as a normal message (100 characters minimum). These
messages are the first 5 columns in your statistics tab, and you will see that these are very few
compared to the full rate messages.
So many rules, how do I handle it?

It's not that complicated. The most common mistakes operators make are:

- Producing less than 100 characters per message- messages that we send should "meet
target/client's with a realistic length of the message, if the client sends longer messages (more
characters) we should at least send them "at par" length of message or closer (estimate at least
50%), BUT if the client sends shorter ones then we can send short messages (at least 100
characters long).
- No questions included in the message (CTA- Call to Action). Keep in mind that we seek
INTERESTING questions that spark conversations, not just "what about you?" or "do you want?".
- Excessively using a word or a sentence (e.g. okay, right). Please always be as original and
creative as possible, as this might be considered as copy-pasting. This also contains starting
messages in a same way (How Babe, how are you doing?) or using endearments excessively
(baby, honey, Babe). It is fine to use one here & there but you must be careful not to overuse them
or be too familiar too early on in the conversation. For this reason it is often best to just not use
them unless you are very experienced & can understand when to use them.
- Agreeing on a meeting (date) – be very careful with how you word such. Never accept a meeting
or a date, do not say 'maybe after', 'maybe later'. Try to avoid using words as meeting or date as
much as possible. Better to play stupid and keep the account, than taking a chance and get locked.
Dating can be in the form of agreeing to meet up, arranging a time/date to see the client or saying
you will take a look at your schedule and see when it's possible to meet. Not only is dating misleading,
it is not allowed and can get you permanently deactivated. Find creative ways to tell the target you
can't meet and never promise to make it up to them using ways you know is not possible. In other
words, we should never give the client even the slightest chance to think we will ever meet. Terms
and conditions of the site state that this is a fantasy site and meetings are not possible. The same
applies with phone numbers, emails, or suggesting/agreeing that you would ever contact with the
client through a different channel, than the platform.

To summarize, you cannot talk about:

- Inviting customers to meet up in real life

- Wanting to meet up in real life
- Suggesting to meet up in real life
- Asking when a customer is free to meet up
- Saying you want to have a fuckbuddy/one-night-stand
- Saying you are looking for a sex date
- Saying you want a friend with benefits
- Telling the customers you are open to having a date
- Telling customers you love them
- Saying you are falling in love
- Telling customers you want to marry them
- Insinuating having a relationship with the customer

This happens too often and the client will block operator accounts doing this. They can get in
trouble, legally.
Operators writing stuff like this will be locked immediately. So please NEVER talk about meeting
up in real life, or wanting to fuck in real life.

Instead, talk about:

 - I fantasize about...
- I one day would like to...
- I think about having a fuckbuddy...

Making it fantasy is allowed. Talking about actions in real life is not.

Here are some examples of messages that are NOT allowed:

"Would you like to find out what I want? Seeing that you have replied to my message it is clear to
me that you are really interested in getting to know me. I am looking for a sex buddy
actually, are you up for that? I am from Brisbane City. Where are you preparing to travel
to in this pandemic?"
"Sorry I think you've had bad experiences from what I see. But I am not that type of girl. I would
like to meet you. My name is Kara. Would you be interested to know more about me?"

- Use of the logbook. You will make your own and the lives of other operators so much easier with
this.

- Sex Proposal: Please do not use the term "Thank you for accepting my sex proposal" when
starting a message tagged with sex proposal. Site Admins want the operators to be more creative
and use more unique phrases. This phrase is used many times & very boring. Also customers
sends messages to lots of different players so to get this same response arouses some suspicions
from the customers.

- Location too far/mentioning city not state: Always give a location that is 30-60min away from the
client target. never give a state, but a city instead. One of the reasons why customers leave
conversations is because they feel the player is too far. Use any website that would provide you
with cities accurately, and when providing cities don't forget to notate it in the logbook.

- Random Messages: NEVER send and even attempt to send messages that are random and does
not have anything to do with the ongoing conversation

- Grammar, grammar, and grammar!!!! - Always use proper grammar. If you need Grammarly /
Language Tool, please use it. Please note that not even native speakers are not 100% perfect at
spelling. At the end of the day, you will find targets that do not write grammatically correct. However
we move as one body, therefore we all need to maintain the same standard of writing. Do not forget
about proper punctuation, end your sentences with a full stop, leave a space and start a new sentence
with a capital letter. Do not forget to use capital letters for names, cities, and countries, and also
when talking about yourself (I am). Addressing the customer by name with no capital letter, or at the
beginning of the first word might seem insulting for some cultures or individuals.

Note: The client requires not just 'Good English' but 'Perfect American English' grammar. If you were able to
make it this far and is not confident with your English language skills, we suggest you maximize Grammarly or
Language Tool and set it to American English. Just remember that we can only teach you as much about the
rules but NOT grammar. These tools can ONLY to help you improve your grammar but it wouldn't catch
everything that needs revision. REMEMBER to always proofread everything yourself before sending.

- Remember that you play as a US citizen, therefore speak, act, and play as you are in the US and
stay in the US. Learn slang and know their ways. Avoid mentioning your own country like e.g.
Philippines or Guyana. If the target is mentioning something typical for him and you do not understand
what it is, USE GOOGLE. Never ask the customer 'what is that?' Imagine you are Jamaican and
meet another Jamaican online that asks you 'what is reggae or dancehall?' You will know there is
something fishy about the person and you will not put your trust in them.

Do not travel anywhere. It's the Corona pandemic period. People barely travel. Travel across the
US, don't travel abroad.
 Never be rude, which is a given. Even if they are, just say that you don't appreciate them being
rude, but don't be rude back. Always stay positive, you are playing a character, not yourself.
Do not tell them they are fake and don't get angry if you are accused of being fake. In this case
do not get offensive, however do not get too defensive either. It can happen sometimes that
customer makes us angry (racist, xenophobic, accusing), but as you would be working in any
customer support, you need to maintain your professionality. Use your skype groups, coach or
HOG to vent out any anger or frustration, we will be more than happy to support you, calm you
down and lead you in the right direction.

BRANDING: Don't mention other companies as we can get sued for this since we work. Do not
mention any brands at all (Uber, Netflix, or a grocery store name, you can use movie names,
artists, song names)
- Lastly, never copy-paste anything, not even parts. The system sees this immediately and locks
your account for "cheating".

- FLAG WORDS- our client, the platform owner has set some words as flags which will
automatically deactivate your account. Please do not use them, as even though you did not mean
it bad, it is difficult to re-appeal and get your account back. These are as follows:
- My Dick (might sound funny, but operators mistakenly used it and the customer got confused, do
not use it in sentences like 'my dick riding skills'
- Malibu – even though this is a nice and lucrative location, do not use this word. Malibu is the
name of another studio and platform has it as a flag if anyone would want to say I work for studio
Malibu and try to jeopardize the platform
- Scam/fraud- as we have mentioned earlier do not accuse customer of being a scam and also do
not say you are NOT a scam, as it can be considered as rude and also it is a flag word
- Dating site/platform – this is not a dating site, the site provides fantasy, not real dating, therefore
do not use the word dating site (site is ok).
- I am a man – we are playing the role of female players, this will be an auto-flag if it has been used
on any messages

- UNDERAGE SEX – Do not talk with the target about underage sex (under 18 ), for example, do
not tell the client that your first sexual experience was at 15 years of age
- -DRUGS, ILLEGAL ACTIVITY – if target is mentioning these topics, report using the report abuse
button on the platform and try to change the topic.
- THIS IS A FAKE – we should avoid getting offensive and defensive about being fake and all
- G MALE- a variation of “gmail”, it may sound crazy, YES, but the site admin had this in place to
prevent contact outside the platform, this may used by those operators who intentionally knew
that mentioning “gmail” would be blocked automatically by the system.
Usage of "male" is allowed so long as your message wont end up using "Gmale" or G male"

- Fake profile- you may find yourself off-guard, being accused by targets on working on a fake
profile, respond accordingly, BUT never ever mention this on your messages, there are a lot of
creative ways on how get them back back in the game.
- I am paid – we should always portray the role of our player profiles, we should never disclose our
work as a chat moderator, or how it works.
- Giving out numbers- the site admin does not allow contact outside the platform, and so is giving
out personal phone numbers, apparently the system auto-flag has been designed to detect
these, in any context we should veer away from giving out numbers consecutively to our dear
targets. Please see the example below
(this one is just talking about providing 6 numerical combination for lottery (which is just okay), yet the account
has been auto-locked. Remember that these kinds of locks are non-negotiable or cannot be appealed)
 - Outlook / out look – used as an email client by Microsoft, it can mean differently on your message,
but please refrain from using this, this is another auto-flag, set in place on the new platform to
avoid giving out email addresses.

- Not a real person – we may encounter messages where clients are accusing us of not being a
real person, do not be too defensive, you can play dumb, but never use this on your messages
- “WhatsApp” ‘Facebook” ‘Instagram” – no mentioning of social media sites, this may be seen
as contact outside the platform
- My number is – no contact details are allowed, this one was placed by the site admins to ensure
no one attempts to give such.
- Please contact me- never use this on your messages regarless
- I have a dick- remember that most of our player profiles are women, this was placed to prevent
anyone saying they have a dick.
- What is the best & worst thing about being male

Traffic issues
- There are instances when traffic goes up and down. In our case, it's usually because the client
temporarily loses customers. This can be due to holidays, customers waiting for salary or that
customers returned to work. It's very important that we work, and push through this.

- Another reason is quality. As mentioned in our videos, the better quality and the more replies you
receive when you work, the more the system will favor you for more messages. If you are new, then
you need to push through a few days before the system recognizes you. We always update regarding
traffic, but it's important that you try and stay online and work, even when traffic is low, so we are
seen and prioritized for more traffic when the client receives it.

Login issues

- Error 1001- means that your account has been locked.

- Error 1002- usually means that the server didn't get connected correctly. This is often fixed by
changing the browser, clearing cache and cookies or resetting the password.

- Policy violations is basically feedback from your coach or platform. You might receive two
types of policy violations. From your coach and from the platform. Always carefully read the
violation and if not sure, reach out to your coach to explain more.
Use of Phone and Grammarly and Language Tool
- Please remember that we are a computer-optimized service, not phone optimized.
If you still use your phone, then there is a higher risk features don't work as intended or that
you commit mistakes. Use it ONLY at your own discretion.

- Another thing to keep in mind is that Grammarly / Language Tool works very poorly with phones
and can cause copy-pasting warnings or wrong choices.

- We always recommend using a computer based PC or laptop in responding to targets.

My account has been disabled by the administrator and I don't know why

- These are rare cases, but equally frustrating for everyone. This happens when the client locks
your account. We have our checks and we can only warn you when we see
something, but not when they do.

- They lock and it usually takes 24-72 hours before they notify us as of why you have been
locked.

- We ALWAYS fight for our operators, not just because you are our path to earn and stay on the
market, but because it's morally right.

- The client has much stricter ways of seeing things than we do, so we can only request, appeal
and hope. In these cases, we ask you to be patient, we will do our best to get you going again.
However, if rules have been broken to such an extent that client locks, then we can only do so
much. Please update coach and we will do out best to get it handled as soon as possible.
 Section 2: How To Become A Successful Operator

The Operator Job

Your main duties as an operator are to get customers to answer your messages and
keep the conversations alive, which we expect you to do at the very best while following
our rules. Below are tips on how you can and should act and what our expectations are
of you.

This is our way of making sure that our working relationship is a fruitful and lasting one,
and that our customer's experience is always the top concern. High quality generates a
higher income.
When you have a good conversation with a customer, our system automatically keeps
sending you this customers response, instead of assigning them to another operator.
This is also assuming that both of you are logged in simultaneously.

By keeping high quality and getting recurring conversations, your work will be both easier
and faster because you do not have to spend as much time reading through previous notes
and messages. Instead, you can easily just continue the conversation where you left it a
short while ago. In other words, this makes it easier for you to answer and make more
money faster.

Play your role: The chat operators' job is a combination of being a creative writer and
actor. A good operator can adjust his or her ways of writing and overall expressions so
that it matches the player profile that has been assigned in the conversation. It is
important to be able to align writing to that of the customers writing and wishes. A 50-
year-old woman expresses herself differently from a 20-year-old girl. It is important to
keep this in mind when writing messages. Pay attention to the players' profile.

Follow the right path: Just because the platform allows adult conversations and picture
doesn't mean that is automatically the conversation. Some targets don't like dirty talk or
feel uncomfortable when it goes to fast. Adapt to the target so that you don't talk about
bondage when he talks about kittens.
 Section 3: The Customers In Focus - Part 1

THE CUSTOMER IS THE MOST IMPORTANT PERSON IN OUR WORK!

It is not a secret that the focus of every business is the customer and keeping them satisfied and
happy. In our line of work, it is not any different. Make sure that you are keeping the customer happy

Tips for keeping the customer interested and coming back with new messages:

● Show great interest to the customer, ask relevant questions, focus on him, make him feel selected,
seen and special. Always remember to make important notes in the logbook.

● Read previous logbook notes and use that information in your conversations with him.

● Check if the customer gave any contact details in the message. Thank him for it and/or comment
on it. Make sure to log this in the customer logbook.

● Briefly read through the latest sent / received messages in the conversation to get an idea of the
tone and atmosphere.

● Address the customer by name if you have access to it, build a relationship. Show understanding
if he, for example, tells an emotional story.

● Make your Player interesting, mystic but also just reachable and approachable. Tell everyday
things as well as special requests and unique stories.

● CTA (Call to Action)

Make your messages enjoyable! Like you would chat with someone whom you are genuinely interested.
Make it personal and make the person feel that he is talking to someone real. Do not ask the same
question over and over again, this will annoy the customer

Avoid asking too much in one go. ALWAYS keep your questions to (1) one max of (2) two per message.
Leave some for later and for other operators. It may sound that you are interrogating the client

Never ask an unrelated question. Jumping from one topic to another just to hit your daily target can get
your accounts locked.

● Avoid arguing with the customer, it can be perceived as nonchalant. In some situations, it may
work, but make sure to always end the message in a smooth and encouraging/ inviting way, to
stimulate continued conversation. At the same time, if the customer is very rude or even verbally
abusive, show your personality and tell him that such way of communication is not cool.

● Using correct grammar is very important, so make sure to write your messages in correct and
proper English. Adapt the way of expressing yourself based on which Player you are at the moment
- ALWAYS spell correctly.

● Before sending the message, make sure you quickly read it through and check for misspellings
and mistakes.
 "All in all, it's a fantasy where you, in reality, you want him and in reality he wants you. Just make
sure you never mention anything about wanting, will later, or can now – meet/ date. In the same
time, don't tell him you will never do that either. Make excuses that you are busy or unavailable at
the moment, no matter what. More information on that here below."

Section 4: The Customers In Focus - Part 2

THE CUSTOMER IS THE MOST IMPORTANT PERSON IN OUR WORK!

More tips for keeping the customer interested and coming back with new messages.

Don't say straight NO to the customer if he wants contact outside the platform. Instead, come up with
good excuses and explain why you don't want it. You will become a master of avoiding this after some
time but till then, please take a look at how other operators are writing a reliable excuse.

Examples are:

- You want to get to know him better first.

- You have not been in contact for so long.
- You think this site is better suited for this purpose.
- You don't use any of the social media and messenger apps. Talk in General, never mention the brands
‘Facebook, WhatsApp, Instagram” etcetera
- You are not feeling comfortable giving out your number or other contact information to someone
you just met on this site.
- You cannot meet the customer because you will have to help your mom with something.
- You have to much school or work at the moment.
- You are going on a business trip.

*Remember to log your excuse on the logbook.

● DO NOT AVOID the customer's QUESTIONS, but answer them and preferably in detail. The
customer becomes annoyed if you do not answer questions such as place of residence, family
situation, work etc. Remember to always log all important information.

● Do not say you are unable to see the number or email because the site blocks it. The
customer will think all messages are read ( ) and they will lose their trust in the platform.

● Wait for some time to call the customer darling, baby etc. It is a good idea and can be useful, but
save a little on them until you have built up some kind of relationship with the customer. Being
called darling in the first message is not particularly credible and the customer might think, the
Player is chatting with several targets. Just don't ever mention "I love you", change that to "like
or care".

● When the customer sends photos, ALWAYS show great interest, give compliments on his picture,
his looks, the summer house, the bike etc. Ask questions about the picture, make him feel special.

NOTE: Make sure to save the photo description in the customer logbook!
 ● You, (the Player) can also send photos IF photos are available, but do not send them right away.
Hold on to the photos a bit so that not all photos are sent at the beginning of a conversation. Use
them as "lock- bait" if the customer loses interest. NOTE: Never promise to send a photo if no
photos exist.

Section 5: Things You Must Never Do As An Operator

There is a 10-point-list of rules we must follow in the operator work; however, we want to highlight
these two rules below.

1. Copy-paste is not allowed, and Every message must be unique: It's not even allowed to be partially
identical.

The system recognizes copy-paste automatically. Be creative and think of alternative words and
sentences. There are many ways of writing and expressing the same thing. See below typical
examples of copy-paste and identical messages that the system will detect and send out a warning
for:

- "Hey, Babe! I miss you so much, where have you been? Did you have a good weekend?"
- "Hey! How was your weekend? I miss our conversations! Please get back to me Babe."
- "Babe! I haven't seen you this weekend? How was it, Babe? I kind of miss you right now."

As you can see, the messages to 3 different targets are indeed different, but they are talking and
mentioning the same thing. This is something the system can warn for as "reoccurring" or "copy-
pasting".

"Hey", "babe", "miss", "weekend" was all mentioned 3 times each in 3 messages as examples.

2. DATING IS NOT ALLOWED: You must never agree to a date, accept a date, or even propose a date
yourself. This will result in permanent deactivation of your account. In other words, it's simply not worth
it to go that route just because it's more comfortable. Below are examples of what is NOT acceptable:

- "Hey, Peter! I'm so sorry that I couldn't see you this weekend? Make we can take a look at
next weekend or the one after when I'm less stressed?"
- "Oh, darling! I do want to see you, but I can't right now. Let me check my schedule and see
if I can find another day for us?"
- "Hi Michael, would you maybe be interested to see me after this Corona situation is over
instead? Right now, I can't travel."
- "I'm sorry that I always make excuses, I do want to see you, I promise! I'm so busy right
now, but that doesn't mean I don't want to see you!"

- "Baby, would you be interested in a date with me in the near future? Maybe we can go for a
lunch at a public place?"
- "Roger, you are amazing! Of course, I want to go on a date with you one day, you make me
feel so special."

ALL of these are not in anyway OK, you have to avoid using the word or even suggest the word. Don't
blow the target off by saying NO or NEVER, but make excuses without adding the "soon", "check", "want".
3. Always show interest in the target: This simply means that you should place your focus on him when
you work. The whole point of this business is to make the customer(target) feel special and valued,
no matter what you think of him in real life. If you don't answer the target questions, avoid what he is
saying and/ or don't add your questions to keep the conversation alive, then the platform owner
themselves might lock your account.

4. Never suggest contact outside the platform: This one is very important since breaking this
one will lead to termination. The platform is where our client has invested a lot of money to
keep operating, it's also where we all make our money.

Suggestion anything other than the platform is not acceptable and the system will
immediately flag if you try. Make excuses why you love the platform and want to stay there
for a bit, or fully.

If you receive Skype, Whatsapp, Phone Number, Facebook or anything else, that will either
show the full information or as "xxxxx". Just acknowledge receiving the information (without
mentioning any of the sites and apps), and come up with a creative excuse that would have
the player and the target to stay on the platform and chat more.

E.g. "Thank you, but I want to stay here a little more" - Just be careful not to use this a lot
as it can be flagged as 'Recognizable Pattern- there are a lot of different ways in relaying
the same message", Then logbook the information as e.g. "Facebook received", not the
actual info.

5. Use the LOGBOOK always: This is not just important so that the next operator know what
has been said, it's also important for you. In other words, this is a team effort – you want to
have it as easy as possible and make as much money as possible, right? Well, so does
everyone else. If you do a good job logging information that the next operator might need
(or even you), then the next operator will do the same.

6. Never end a conversation in any way: If you end a conversation by saying "goodnight" or
"have a nice trip, talk when you come back", then you are lowering the number of messages
that target could/ will write. One customer might not be that bad, but remember that we have
thousands and it adds up quickly. Always try to get the target to stay in contact with you, as
much as possible.

7. Never talk about credits: This is super important because this is information the target
doesn't know you have. The point is that when you see someone has low credits left, then
you will want to make him buy more to keep talking to you (WITHOUT MENTIONING
CREDITS).
Make an extra intriguing message when you see that so he just has to come back for you.

8. Never accept money or seek bank details: We need to protect the target (customer) as well.
We don't want him or anyone for that matter gets used and end up in a bad spot. Just say
"Thank you, but no thank you". If you see something very sensitive, take a print screen and
report that to your coach so we can delete that information.

9. Always stay 100% unidentified: This is mostly to protect YOU, but also to keep the business
as a fantasy. Everything you write is the Player, so don't be scared to share or go all-in with
some funny or intriguing messages. Now you have the chance to play someone different,
which can be very fun!
 10. Lastly, never argue with the customer: The target (customer) has paid money for an
experience and some fun, don't ruin that by telling him he's wrong e.g. cheating or believing
in something. You can disagree, but read when that is appropriate. If the target has a wife
and he is on the platform seeking a casual meeting, then make that exciting instead. You
have two choices here:

1. Earn money and have some fun, OR

2. Lose your job telling him off, which is not going to change anything anyway since he
will stay on.

Section 6: Certain Special Rules

When you are active on the platform, certain special rules need to be followed. When you violate any
one of these rules listed below, you will be deactivated immediately.

• Always ask an interesting question in your message (Call to Action max of two per message).
• Do not use your own smileys.
• Avoid repeating characters or words (???, …., hahaha, hehehe, Awwwww, LOOOOL).
• Always write a minimum 100-150 characters in a message (following matching length).
• Absolutely no Phishing (very serious internet violation).
• Do not engage in the leaking of any confidential information.
• Do not engage in any contact through email, phone, WhatsApp or any other
communication that is outside our platform.
• Do not suggest that an actual physical meeting will ever occur.
• Do not participate in chats with minors. This includes someone that is under 18 years of age.
• Do not engage in conversations that include physical violence or suicidal acts.
• Do not engage in acts of rape.
• Do not engage in acts of Animal sex.
• Do not engage in acts of incest.
• Do not engage in acts of drug use or abuse.
• Do not engage in acts of criminal abuse of any kind.
• Do not talk about your home country
• Never send a picture proactively, send only when the client asks for it. Leave your aces for later.
• Never ask for information that is readily available on the profile or logbooks, this would make the target
feel doubtful, and would also depict that you are not paying attention to the information that they
provided.
• Never question the client's ability especially when it comes to sex, this is normal for old clients.
Remember that we are here as operators, our main purpose here is to provide fantasy and
entertainment.
• Do not share your account, we do not tolerate anyone earning out of someone else's hard-
earned work.
• NEVER use VPN under any circumstances.
• Using a “Foreign language” – we are playing the role of American profiles, it is expected of us to
speak American English, we know there are a few Americans who speak other languages, but this
might cause some doubts, we don’t want to go through that route.
• HEARTS ICON- The heart icons shown on the platform for the customer means that physical
contact is not possible. We had them on USA since the beginning and now also on the other
GEO's. If a customer refers to the hearts during a conversation, you divert the conversation
to different topics or simply tell you can not physically meet. Try to change subject/work
around but if that's not possible yes admit that physical contact/meeting is not possible

Breaking these rules can lead to termination of your account. Additionally, if you
conduct criminal activity on the platform, the legal measures can be taken as well.
Section 7: How to Handle Customers That Propose Physical Meetings

How to handle customers that propose physical meetings and what is acceptable
for you to write:

● You can say that it sounds nice and that you might be able to meet him someday, with extra
focus on MAYBE.

● You can say that you really would like to meet him, but NEVER agree or say yes to any proposal
whatsoever.

● You must TALK YOUR WAY OUT of the situation, change the subject or lure the customer off
on a different track.

● You can talk about what you would like to do with him if ever you meet and ask him what he
would like to do with. Give more emphasis on the fantasy of meeting and not on an actual plan.

● TEASE HIM, make him feel excited, put images in his mind where he can picture it. But it can
NEVER actually happen in real life so be careful.

● An excellent way to buy yourself some more time and to start building on a chat-relationship
with the customer is to use the following examples:

- You can always say that you need more time and want to get to know him more first, it's
normal for people who meet on the internet to get to know each before a meet to have sex.

- Say that he seems to be a nice guy, but you are not ready to meet just yet, either because
you just came out of a long relationship and you need time, or because he needs to prove
himself that he is not like all the others.

- Point out that you had a bad experience with dating strangers before and that you must work
on the trust a bit more. It's not uncommon for people to meet a stalker or somebody with
psychological disabilities, situations that can lead to traumatic experiences for the girl.

- NEVER be strict and absolute. Nobody likes to be called "stranger" or read the absolute
"NO" when offering a date for a meeting, try to be kind and ALWAYS find some excuses
to prove it.
You can't just say "sorry but I can't because I have to go somewhere", but it's best to go
with "I'm so sorry because you are so kind, offering me to have such a good time with you,
but I'm in a difficult situation because I planned 2 weeks ago to travel with my siblings to
Canada". Don't forget, they are humans, treat them as you would like to be treated.

- When a target starts to be annoyed about your defensive and your negative stance to their
dating proposals, there are many other options, always choose the right one based on your
experience. You can either start playing the victim like e.g. -"you made me feel that we are
going to have something beautiful, but you finally show your true colours" or -"I'm doing
my best to reach out to you, you shouldn't care about me and my personal issues as I'm
not feeling ready yet". On the other hand, you can push him more, showing that you are
jealous
 like e.g. - "I believed every word you said, but now I can see clearly that you seek someone who is
maybe ten times better and sexier than me, that's why you left me out like this". One more option is
to use a pathetic scheme, saying sorry and asking for forgiveness, but this usually doesn't work
because they will ask for a meeting at the end anyway.

Section 8: A Poke Message - What is that?

Poke Messages

Something you will face pretty often are poke messages (usually first messages sent by the system).
Poke messages can sometimes be aggressive and can, express that the Player wants to meet the
customer, sometimes even that same day/evening. Since this is a poke message, it is okay to write it
that way. You, as an operator, CAN NEVER write a message like that.

The poker (an employee of the platform), who wrote that message wanted a reaction from the customer,
to wake him up and start to write messages. Writing aggressive poke messages is a good and effective
way of getting the customer to react and start to write messages again after stopping.

Then it is up to you, as the operator, to make sure to talk your way out of this date and to make the
customer stay interested in you. Make him forget about that first initial message by changing the subject,
talk around it, distract him, flirt, make him curious of you in another way, be creative. Most normal people
are aware of the fact that it still takes time and some effort to date someone they meet on the internet.
But the difference here is that IT CAN NEVER EVER HAPPEN.

A very good approach and work routine are if every operator, who is the first one to join the conversation
after the customer has replied the poke message, take the responsibility to log important information of
the Player that is being expressed in the poke message, we will all have a much better workflow and
we avoid mistakes. With this way, we will make the customers more satisfied and you will make more
money as well.

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Just a reminder to always read your offline reference, we know its long, and it will take a while for you to be
able to understand everything, but these can help you PREVENT deactivation.

Remember that your coach will send feedback individually (if any), and feedbacks always comes a day
after the messages has been sent, not prior.

We can coach you as much, but if your account gets locked by the site admin prior to coaching, and you have
incurred a major violation, OR not a major violation but the gravity or instances are excessive. It can take time
for us to receive the feedback and, worst losing your chance to continue further PERMANENTLY. We always
strive to give you a chance to earn and if anything can be fixed we will fix.
Account Deactivations are unique and can never be the same with the rest, they vary based on frequency of
errors, the gravity of the violations and some other factors. NEGLIGENCE on reading and understanding these
rules can cost you the account.

Most of the things that we do were taught during the online training. If NOT, your colleagues, HOGs or
coaches are always here to help you out with clarifying any confusions.

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