Fiery® ES IC-419, version 3.

Service Guide
© 2023 Fiery, LLC. The information in this publication is covered under Legal Notices for this product.

45247856
15 November 2023 *45247856*
 Service Guide 3
Contents

Contents

Copyright information ......................................................................7

Introduction .................................................................................8
Hardware platforms for Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How the Fiery Color Server operates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Before servicing the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Notices on installation location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Report shipping damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Do not change an existing network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Do not assign an IP address to the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Handling boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Handling the storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Avoid magnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Fan notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Do not have liquids near the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Do not open the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use caution with sharp edges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power supply cord notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Short circuit protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Obtain the default password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing Fiery Color Server pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
 Service Guide 4
Contents

Print the Fiery Color Server pages from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Print a page from the Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Access Configure from an Internet browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Access Configure from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Fiery Color Server on printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting, shutting down, restarting, and rebooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Start the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Shut down, restart, or reboot the Fiery Color Server from the Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . 18
Force a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Force a system reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Replacing parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Fiery Color Server hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Exploded view of the Fiery Color Server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED diagnostic codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessing the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Access the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Checking Fiery Color Server internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Check internal cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and replacing Fiery Color Server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printer interface board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Motherboard CPU and cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Service board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Restoring and verifying functionality after service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Reinstall and verify the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

System software installation reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Managing the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
 Service Guide 5
Contents

Export the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Import the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Backing up and restoring the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Backup recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Backing up the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Restoring the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Access Backup and Restore features from WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Access Backup and Restore from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Backing up or restoring the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using bootable USB storage device to restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing system software using Fiery Installer Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Fiery Installer Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Install the system software using the prepared USB drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Install system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Steps to do after installing or updating the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Before you go to the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Preliminary on-site checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Symptoms and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Checking the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Printing to the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
If the printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Other printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Job Error Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Download the System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Networking and connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Safety and emissions compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Safety approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
EMI/EMC approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Service Guide 6
Contents
 Service Guide 7
Copyright information

Copyright information
Copyright ©2023 Fiery, LLC. All Rights Reserved.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or
transmitted in any form or by any means for any purpose without express prior written consent from Fiery, LLC.
except as expressly permitted herein. Information in this documentation is subject to change without notice and
does not represent a commitment on the part of Fiery. The documentation is further covered by Legal Notices
distributed with this product. The documentation may be provided in conjunction with Fiery Software (“Software”)
and any other Fiery product described in the documentation. The Software is furnished under license and may only
be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal
Notices” distributed with this product.
 Service Guide 8
Introduction

Introduction
This document includes information about servicing the Fiery® ES IC-419 and is intended only for service
technicians. In this document, the Fiery® ES IC-419 is referred to as Fiery Color Server.

Hardware platforms for Fiery Color Server

The hardware platform is different for Fiery Color Server v2.0 and v1.2. This document (part number 45247856) is
for the service technicians who service the Fiery Color Server v2.0 running on the E500 hardware platform. If you
are servicing the Fiery Color Server running on the E400 hardware platform, refer to the Service Guide (part number
45216602) provided with the E400 hardware. The part number of a document is provided above the bar code of the
document, and the bar code is provided at the beginning of the document.

1 2

1 E500 2 E400

About the Fiery Color Server

The Fiery Color Server adds computer connectivity and highly efficient PostScript and PCL printing ability to the
ColorPress 4080/4070/84hc/74hc and ColorPro 4065/4065P printer.
 Service Guide 9
Introduction

With the Fiery Color Server, customers can use the printer as a PostScript and PCL printer, and it provides efficient
image processing and printing controls. Once it is connected to the printer through a network, customers can print
to the Fiery Color Server from supported client computers on the network (Windows or Mac, or a UNIX
workstation running TCP/IP).
The Fiery Color Server ships with system software pre-installed so that customers can use the Fiery Color Server
immediately. However, as part of servicing the Fiery Color Server, you may need to reinstall system software.

About this document

This service document describes how to install Fiery Color Server system software, and how to service the Fiery
Color Server hardware. It is not intended for customer use. Information about the printer, network, remote
computers, software applications, and Fiery Color Server operating system is not included in this document.

Illustrations
In this document, illustrations reflect the version of the Fiery Color Server being shipped at the time of publication.
Components in illustrations are subject to change. For information about Fiery Color Server components that do not
match illustrations in this document, contact your authorized service/support center.

Terms
In this document, the following terms are used.

• Replace- Refers to reinstallation of existing components. Do not install new components unless necessary.
• Printer operational panel- Refers to the printer user interface that is used to run the Fiery setup.
• Linux- This is the operating system of the Fiery Color Server.
• System software- The software installed on the Hard Disk Drive (HDD) of the Fiery Color Server. Includes
Linux operating system software.
• Server software- The Fiery Color Server software. Runs on Linux operating system.

Document conventions

Note: The NOTE format highlights important messages and additional information.

Term or convention Refers to

The DANGER icon indicates a danger concerning operations which, if not performed correctly, may
lead to death or injury. To use the Fiery Color Server safely, always pay attention to DANGER icons
and messages.

The WARNING icon indicates a warning concerning operations which, if not performed correctly,
may lead to injury. To use the Fiery Color Server safely, always pay attention to WARNING icons and
messages.
 Service Guide 10
Introduction

Term or convention Refers to

The CAUTION icon indicates operational requirements and restrictions. To operate the Fiery Color
Server correctly and avoid damage to the Fiery Color Server or other property, always pay attention to
CAUTION icons and messages.

How the Fiery Color Server operates

When a customer prints, the motherboard and printer interface board process image data. The printer interface
board is a custom board and allows the Fiery Color Server to communicate with the printer. The CPU controls the
transfer of image data to and from the motherboard and runs the PostScript interpreter. DIMM holds image data
during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using
compression technology. The interpreter outputs the compressed raster data through the image frame buffer
memory to the printer interface board. The raster data is sent to the printer, which then renders the image on paper
at maximum speed.

Before servicing the Fiery Color Server

Before you service the Fiery Color Server, it is strongly recommended that you have the required tools (see Tools
required on page 10) and carefully review all precautions (see Precautions on page 11).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you
replace an expensive component, check internal and external connections.
If PF-707m is attached to the ColorPress 4080/4070/84hc/74hc and ColorPro 4065/4065P, you must install the
bracket to the Fiery Color Server. For more information, see the installation manual that comes with the printer.

Tools required

To install or service the Fiery Color Server, you will need the following tools and parts:

• ESD wrist grounding strap and antistatic mat.

• Flathead screwdriver.
• #0, #1, and #2 Phillips head screwdrivers.
• Needle-nose pliers.
• Fiery Color Server documentation, including the customer media pack and any related service bulletins.
Avoid touching magnetic tools to storage media such as hard disk drives. Contact between magnetic
tools and storage media may result in data corruption.
 Service Guide 11
Precautions

Precautions
This section includes information about how to safely operate and service the Fiery Color Server and how to avoid
damage to Fiery Color Server components.

Notices on installation location

The Fiery Color Server is not suitable for use in locations where children are likely to be present.

Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to
file a claim and notify your authorized service/support center.

Do not change an existing network

The Fiery Color Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment.
Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the knowledge and express
permission of the site administrator.

Do not assign an IP address to the Fiery Color Server

Only the site administrator should assign an IP address to a network device, including the Fiery Color Server. If you
enter an incorrect IP address for the Fiery Color Server, errors may occur on connected devices.

Handling boards

When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
 Service Guide 12
Precautions

Handling the storage device

To ensure that you do not damage the storage device, do the following:

• Follow electrostatic discharge (ESD) precautions.

• Keep magnets and magnetic-sensitive objects away from the storage device.
• Do not loosen or remove the screws on the top of the storage device. Doing so voids the warranty.
• Do not open the storage device.
• Handle the storage device by its sides and avoid touching the printed circuit board.
• Do not drop, shake, or bump the storage device.
• Before you remove or install the storage device, allow it to reach room temperature.
For more information about the storage device, see Storage Device on page 52.

Avoid magnets

Keep magnets and magnetic-sensitive objects away from electronic components, especially the storage device.

Fan notice

The Fiery Color Server contains hazardous moving parts. When servicing the Fiery Color Server, keep
away from moving fan blades.

Make sure you shut down the Fiery Color Server before opening the Fiery Color Server to service the
inside parts.

Attention- ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur
lors de sa maintenance.
Attenzione- questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando
sono in uso
Warnung- Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung
Abstand zu den sich bewegenden Ventilatorblättern.
Advertencia- Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto,
manténgase alejado de aspas de ventilador en movimiento.
Waarschuwing- dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen
bij het uitvoeren van onderhoudswerkzaamheden aan dit product.
Atenção- Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de
movimento das pás do ventilador.
 Service Guide 13
Precautions

Aviso- este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se
longe das lâminas removíveis do ventilador.

Electrostatic discharge

When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or
damage them, reducing their life span. The area around the printer is most likely not static-free, and electrostatic
discharge could occur.
To avoid damage due to electrostatic discharge, do the following:

• Work on a grounded antistatic mat.

• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to
discharge static from your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic
surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.

Power cable

Observe the following guidelines:

• Only use the power cable that shipped with the Fiery Color Server or an appropriate replacement power cable.
For replacement parts, see your authorized service support center.
• Before you open the Fiery Color Server, unplug the Fiery Color Server.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the Fiery Color Server into a 2-hole, ungrounded outlet by means of a 3-prong adapter.
• Do not plug the Fiery Color Server into a circuit connected to heating or refrigeration equipment (including a
water dispenser).
• Do not plug the Fiery Color Server into a switchable outlet.
• Do not pull the cable to unplug the Fiery Color Server. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
• Do not use an extension cord.
 Service Guide 14
Precautions

Do not have liquids near the Fiery Color Server

If liquid spills on the Fiery Color Server, immediately unplug the Fiery Color Server.

Do not open the power supply

For more information about the power supply, see Power supply on page 50.

Use caution with sharp edges

The edges of some Fiery Color Server components are sharp.

Power supply cord notice

The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/
installed near the equipment and is easily accessible.

Lithium battery notice

There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only
with the same type recommended by the manufacturer. Dispose of used batteries according to local
regulations.

Do not ingest battery. Swallowing a battery will cause chemical burn hazard.

Short circuit protection

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that
a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the
phase conductors (all current-carrying conductors).
 Service Guide 15
Using the Fiery Color Server

Using the Fiery Color Server

Obtain the default password

To log on to the Fiery Color Server as an administrator or operator, you must obtain the Fiery password.

1 Make sure that the Fiery Color Server installation is complete. The Fiery Color Server must be connected to the
printer.

2 Make sure that the Fiery Color Server is properly connected to the network.

3 Print the Fiery Color Server Configuration page from the printer control panel.

4 On the Configuration page, look for the ID in the BIOS Setup section. The alphanumeric characters in the ID
field is the default administrator password and operator password for the Fiery Color Server.

5 After you log on to the Fiery Color Server, change the passwords to prevent unauthorized usage.
You can use Configure in WebTools or the Fiery Setup Wizard to change the Fiery password.

If you forget the administrator password, you need to reinstall the Fiery system software.

Note: The administrator password will be replaced by Fiery.1 if you:

• Re-installing the Fiery System Software

• Restoring the factory default image
• Reset to the factory default
Use Fiery.1 to log on to the Fiery Color Server and then change the passwords.
 Service Guide 16
Using the Fiery Color Server

Printing Fiery Color Server pages

This section describes how to print the Test Page, Server Configuration page, and other Fiery pages.

• Test Page verifies that all components of the Fiery Color Server-to-printer interface work. The Test Page is a file
that is available on the Fiery Color Server storage device.

Note: Information regarding Test Page refers to PS Test Page or PCL Test Page. For more information, see
Configuration and Setup, which is part of the user documentation set.
• Server Configuration page provides general information about the hardware and software configuration of the
Fiery Color Server, the customer’s current settings for Setup, the current calibration, and the IP address of the
Fiery Color Server.
The Server Configuration page also contains the Fiery ID that can be used as a default password when you login
for the first time.
Printing the Server Configuration page can be helpful during installation, Setup, and service. After installing the
Fiery Color Server (including connecting to the network) and before default settings are changed in Run Setup,
you can obtain a record of the defaults by printing the Server Configuration page.

Print the Fiery Color Server pages from Command WorkStation

1 On the Command WorkStation screen, select Server > Print.

2 Choose the page that you want to print.

Print a page from the Printer control panel

1 Make sure that Ready to print is displayed on the Printer control panel Machine tab.
2 Press Controller button at the bottom of the screen.
3 Press Print Pages, and then select the page that you want to print.
The Fiery Color Server sends the selected page(s) to the printer.

Command WorkStation

As a Fiery Color Server service technician, you will typically log on to the system as an Administrator. For more
information about using Command WorkStation, see Fiery Command WorkStation Help.

About Configure

You can access Configure from Command WorkStation or WebTools. For information about using Configure, see
Fiery Command WorkStation Help.
 Service Guide 17
Using the Fiery Color Server

Access Configure from an Internet browser

1 Start a web browser and access the Fiery Color Server by entering the server name or IP address of the Fiery
Color Server.

Note: As a security measure, WebTools is designed to work only over Hyper Text Transfer Protocol Secure
(HTTPS). By default, WebTools uses a self-signed certificate created by the Fiery. This causes the web browser to
display a untrusted certificate message while accessing WebTools. It is safe to ignore this message and proceed to
access WebTools.
2 In WebTools, click the Configure tab on the left side.
3 Log on with Administrator privileges.

Access Configure from Command WorkStation

1 In Command WorkStation, as Administrator, do one of the following:

• In the Server menu tab, click Configure.

• From the SERVERS list, right-click the Fiery Color Server and select Configure.
• In the Device Center > General Info tab, click Configure in the lower right corner.
2 If the Fiery Setup dialog box displays, click Configure.

Using the Fiery Color Server on printer control panel

The printer control panel provides access to status and function screens for the Fiery Color Server.
The printer control panel is the user interface on the Fiery Color Server. With the printer control panel, you can view
information about printed jobs, print system pages, and set up printing.
You can also access the Fiery setup screen by pressing the Controller icon at the bottom of the Machine tab screen.

Starting, shutting down, restarting, and rebooting

Always use the following procedures to start, shut down, reboot, or restart the Fiery Color Server.

Always verify that the Fiery Color Server is not in use before you power off or restart it. Make sure that
the system is not processing or printing a job. Before you take the Fiery Color Server off the network,
always obtain permission from the network administrator.

Start the Fiery Color Server

1 Press the power switch to set ON (|).

 Service Guide 18
Using the Fiery Color Server

Figure 1: Starting the Fiery Color Server

2 Wait while the Fiery Color Server completes the startup sequence.
When the Fiery Color Server is ready, the Controller button on the Printer control panel Machine tab becomes
available. If it has been enabled in Setup, the Fiery Color Server Start page will also print automatically when the
Fiery Color Server is ready for use.

Note: If the Fiery Color Server does not start up within 15 minutes, see the Startup section of Table 1: on page
94.

Shut down, restart, or reboot the Fiery Color Server from the Printer control panel

1 If necessary, select the Machine tab on the Printer control panel and select Fiery icon.

2 Make sure that Ready to receive is displayed on the Printer control panel.
If Printing in process is displayed, the Fiery Color Server is still processing. You must wait until the system
finishes and reaches the Idle state.

3 Press Controller to access the Tools tab.

 Service Guide 19
Using the Fiery Color Server

4 From the Tools tab, touch Restart Server.

5 Press Login and select Administrator or Operator, and then enter the password.
The default password (Fiery.1) will be set after any of the following:

• Re-installing the system software

• Restoring the recovery partition (from Backup and Restore)
6 Make a selection:

• Reboot System - Shuts down all Fiery Color Server activity properly and then reboots. Network access to the
Fiery Color Server is temporarily interrupted and all currently processing jobs are aborted and may be lost.
• Restart Server (soft reset) - Resets the Fiery Color Server server software but does not reboot the entire system.
Network access to the Fiery Color Server is temporarily interrupted and all currently processing jobs are
aborted and may be lost. If you choose this option, you may need to wait one minute or more for the server
software to reset.
• Shut Down System - Shuts down all Fiery Color Server server software and powers off the system. You should
always select this option when you want to power off the system. Network access to the Fiery Color Server is
terminated and all currently processing jobs are aborted and may be lost.
 Service Guide 20
Using the Fiery Color Server

Force a system shutdown

Force shutdown the system only when the Fiery Color Server is not responsive, and you cannot
shutdown the system using any other method. Before you take the Fiery Color Server off the network,
always obtain permission from the network administrator.

Press and hold down the power button on the Fiery Color Server for five seconds, until the green light goes out and
the system powers off.

Force a system reboot

Force reboot the system only when the Fiery Color Server is not responsive, and you cannot reboot
the system using any other method. Before you take the Fiery Color Server off the network, always
obtain permission from the network administrator.

1 Press and hold down the power button on the Fiery Color Server for five seconds, until the green light goes out
and the system powers off.
2 Press the power button once to power on the system.

Power control
The Fiery Color Server synchronizes automatic power control with the power settings of the printer.

Enable power synchronization from Configure

In Configure > Fiery Server, you can enable the Power Synchronization feature for the Fiery Color Server and the
printer by clicking the check box. By default, power synchronization is disabled.

Power Synchronization settings on the printer

When you enable Power Synchronization, the Fiery Color Server synchronizes power with the printer’s main power
off, sub-power off, and weekly timer off settings. The Fiery Color Server does not synchronize power with the
printer’s auto shut off, low power, or sleep key settings, even if Power Synchronization is enabled.
 Service Guide 21
Using the Fiery Color Server

Power synchronization cases

The Fiery Color Server synchronizes power with the printer depending on the power state of both the printer and
the Fiery Color Server.

Printer power state Fiery Color Server power state Result of power synchronization

OFF [OFF, then ON]

1 Fiery Color Server turns on.

2 Fiery Color Server checks that the

printer is turned off.

3 Fiery Color Server turns off.

Fiery Color Server turns off after
five minutes, then the Fiery Color
Server completes shutdown.

[ON, then OFF] OFF Fiery Color Server turns off after five
minutes, then the Fiery Color Server
completes shutdown.

ON [OFF, then ON] Fiery Color Server turns on and

remains turned on.

ON [ON, then OFF] Fiery Color Server turns off and then
turns back on.

[OFF, then ON] OFF Fiery Color Server turns on.

[OFF, then ON] ON Fiery Color Server turns on.

[OFF, then ON] ON Fiery Color Server turns off after five
minutes, then the Fiery Color Server
completes shutdown.

Not connected to a power source [OFF, then ON] Fiery Color Server turns back off after
five minutes, when the Fiery Color
Server completes booting up.

Not connected to a power source OFF Fiery Color Server remains off.

Error cases

The Fiery Color Server requires time after the operating system and the system software starts up to set the correct
synchronization signals between the Fiery Color Server and the printer. If a power outage occurs, an error might
occur that leads to the system performing a first-time boot up. The system administrator might need to manually
boot up the Fiery Color Server separately from the printer.
 Service Guide 22
Using the Fiery Color Server

Sleep mode cases

The Fiery Color Server turns off and remains in OFF status if the operator shuts down the Fiery Color Server while
the printer is in sleep mode. Sleep mode remains activated until the operator turns on the Fiery Color Server or
when the printer is in ready status.

System software reinstallation cases

You can reinstall system software without affecting the power state of the Fiery Color Server and the printer.

Job processing cases

Print jobs that are processing, printing, or spooling does not affect the power state of the Fiery Color Server.
However, if the printer is turned off when print jobs are processed, the print jobs are canceled.
 Service Guide 23
Replacing parts

Replacing parts
Replacement parts and specifications are subject to change.
Generally, the Fiery Color Server requires no regular service or maintenance. Use the procedures in this chapter to
inspect, remove, reseat, and replace major hardware components.

Overview

This chapter includes information about servicing the following components:

• Boards and cables

• Motherboard components (DIMMs, CPUs, battery)
• Fan
• Power supply
• Hard Disk Drive
Replacement parts are available from your authorized service/support center. The terms “replace” and “replacing”
are typically used throughout this document to refer to the re-installation of existing components. Install new
components only when necessary. If you determine that a component you removed is not faulty, reinstall it.

Note: Replacement parts and specifications are subject to change. Install the correct parts as directed by your
service/support center.

When servicing the Fiery Color Server, follow the precautions listed in Precautions on page 11.

For a list of the tools required to service the Fiery Color Server, see Tools required on page 10.

Fiery Color Server hardware

This section provides illustrations for the Fiery Color Server.

 Service Guide 24
Replacing parts

Figure 2: Fiery Color Server front panel

Figure 3: Fiery Color Server connector panel

5
9

1 Network port (connected to the network) 6 Power button

2 Type A USB 3.0 ports (x2) 7 LEDs (2-digit soft progress display)
3 Straight-through Ethernet port (connected to the printer) 8 Service switch
4 Printer interface port 9 Power switch
5 Power connector
 Service Guide 25
Replacing parts

Exploded view of the Fiery Color Server components

2
3
4

5
6

8
9
12 10

11
13
14
16 15

17

18

1 Chassis cover 11 500 GB SATA HDD

2 Printer interface board 12 Chassis fan
3 CPU cooling assembly 13 Chassis fan guard
4 4 GB DIMMs (x2) 14 Power supply
5 CPU 15 Power switch
6 Battery 16 Service board
7 Motherboard 17 Service board cable
8 SATA HDD data cable 18 Chassis
9 Storage device power cable
10 Storage device bracket
 Service Guide 26
Replacing parts

LED diagnostic codes

During startup, the Fiery Color Server advances through a standard diagnostic sequence. Each diagnostic code
flashes rapidly on the LED display during this sequence, until the Fiery Color Server reaches Idle. At Idle, the LED
display shows the 00 code.

Note: The LED display is mounted in upside-down orientation.

If the LED display hangs on a code other than 00, one or more diagnostic tests may have failed. Look up the
diagnostic code in If the printer does not print on page 94 to determine the troubleshooting actions that you should
take.

Accessing the Fiery Color Server

Always use the following procedure to disconnect the Fiery Color Server from the printer and open the unit for
inspection and service.

Make sure that you attach an ESD grounding wrist strap and follow standard ESD (electrostatic
discharge) precautions before following this procedure. For details, see Precautions on page 11.

If PF-707m is attached to the ColorPress 4080/4070/84hc/74hc and ColorPro 4065/4065P, you must install the
bracket to the Fiery Color Server. For more information, see the installation manual that comes with the printer.

Access the Fiery Color Server

1 Make sure that the Fiery Color Server is not receiving, processing, or printing any jobs.

2 Shut down the Fiery Color Server (see Starting, shutting down, restarting, and rebooting on page 17).

3 Make sure that the printer is not in use, and power off the printer using the main power switch on the front.
Wait for the printer and the Fiery Color Server to power off completely.

4 Move the Fiery Color Server power switch to the OFF (O) position.

5 Remove all external cables from the Fiery Color Server connectors.

6 Remove the Fiery Color Server from the printer.

For detailed information about removing/installing the printer, see the installation instructions that accompany
the printer (not included in this service guide).

7 Wear the antistatic strap provided in this kit.

8 Remove the two screws that secure the cover of the Fiery Color Server to the chassis (see Figure 4: on page 27).
Set aside the screws so that you can replace them later.

9 Place the Fiery Color Server on a flat surface. Carefully position the Fiery Color Server so that it is resting on its
side and the internal components are facing up.

10 Raise the cover and slide it toward the connector panel of the chassis to remove it.
Set aside the cover so that you can replace it later.
 Service Guide 27
Replacing parts

The Fiery Color Server internal components are now accessible.

Figure 4: Removing the chassis cover

Checking Fiery Color Server internal connections

The most common causes of problems are faulty and loose connections. Before you conclude that any internal
component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still
occurs.

Before you touch any parts inside the Fiery Color Server, attach a grounding wrist strap. Touching the
chassis also discharges static electricity.

Check internal cable connections

1 Access and open the Fiery Color Server (see Accessing the Fiery Color Server on page 26).

Note: Refer the label behind the chassis cover to check the cable connections.

2 Place the Fiery Color Server on a flat surface so that the internal components are facing up.

3 Make sure that the battery is properly installed (see Motherboard battery on page 33).

4 Inspect the storage device data cable to make sure that it is intact and connected to the SATA0 connector on the
motherboard (see Motherboard parts and connectors on page 35).

Note: The Fiery Color Server will not boot up if the HDD data cable is connected to any other SATA connector
on the motherboard.
Faulty data cables are easily overlooked. Check the contact point between the cable and the connector to ensure
that they have not separated. If you suspect the data cable to be faulty, then substitute it with a tested cable.

5 Check the fan cables of the chassis fan and CPU fan.
Make sure that the cables are intact.

6 Make sure that cables are firmly connected to the connectors on the motherboard.
 Service Guide 28
Replacing parts

7 Check the service board cable.

Make sure that the cable is intact and properly connected to the service board and the motherboard. For more
information (see Motherboard parts and connectors on page 35).

8 Make sure that the internal power cables are intact and properly connected to the power supply, storage device,
and motherboard.
 Service Guide 29
Replacing parts

Fiery Color Server internal cable connections

The following diagrams illustrate the internal cable connections between hardware components and the
motherboard.

F 5
C
6

4
3
D
2

1 E

A Power supply D Motherboard

B CPU fan E Storage device
C Chassis fan F Service board

Cable key From To

1 4-pin power supply cable Power supply ATX Power Connector on motherboard (4p) (PWR2)
2 Storage device data cable Storage device data connector SATA0 on motherboard
3 Storage device SATA power cable Storage device SATA HDD PWR Connector (PW9)
4 CPU fan cable CPU fan CPU FAN Connector (CPU_FAN)
5 Chassis fan cable Chassis fan System FAN Connector (SYS_FAN_1)
6 Service board cable Service board connector TYAN Module Header (DBG_HD1)

Note: The cable colors in the illustration are not the actual cable colors.

Note: For detailed locations of the connectors on the motherboard, see Motherboard parts and connectors on page
35.
 Service Guide 30
Replacing parts

Removing and replacing Fiery Color Server components

Before replacing costly components, be sure to verify the connections between the printer and the Fiery Color
Server. Also, verify the connections of each replaceable Fiery Color Server component. For more information about
troubleshooting, see Troubleshooting on page 76.
The following sections describe how to remove and install replaceable parts on the Fiery Color Server:

• Printer interface board

• DIMM
• Battery
• Motherboard
• CPU and CPU cooling assembly
• Service board
• Chassis fan
• Power supply
• Storage Device
For information about replacing other components, see the documentation that accompanies your printer.

Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge)
precautions while performing these procedures. For details, see Precautions on page 11.

Note: There may be tie-wraps used to secure the cables to the chassis. If necessary, cut these tie-wraps before
removing the components.

Printer interface board

The printer interface board is installed in PCIE x16 slot on the motherboard.

Note: The printer interface cable that connects the printer interface board and the Printer is provided with the
printer.

Figure 5: Printer interface board

1 Printer interface cable connector

 Service Guide 31
Replacing parts

Remove the printer interface board

1 Access and open the Fiery Color Server, as described in Accessing the Fiery Color Server on page 26.

2 Remove the mounting screw that secures the printer interface board to the Fiery Color Server chassis (see Figure
6: on page 31).
Set aside the mounting screw so that you can replace it later.

Figure 6: Removing the printer interface board

1 Mounting screw

3 Remove the printer interface board from the chassis.

Gently pull the printer interface board straight out of the PCIE x16 slot on the riser card. Place the printer
interface board on an antistatic surface.

Replace the printer interface board

1 Firmly seat the printer interface board in PCIE x16 slot on the motherboard.
For the location of PCIE x16 slot, see Motherboard parts and connectors on page 35. The riser card is keyed to
fit only one way.

2 Replace the mounting screw that secures the printer interface board to the chassis.
Insert the mounting screw through the chassis and into the hole on the board mounting bracket (see Figure 6: on
page 31). Tighten the screw completely.

3 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).
 Service Guide 32
Replacing parts

DIMMs
DIMM (dual in-line memory module) is held in place by a lever at the end of DIMM slot. The motherboard contains
two DIMM slots (see Motherboard parts and connectors on page 35).

Note: When installing DIMMs, note the following:

• DIMMs must be correctly installed in order for the Fiery Color Server to function properly.
• Install only approved DIMMs available from your service representative.

Replace a DIMM

1 Shut down the Fiery Color Server, remove all cables from the back, and open the system (see Accessing the Fiery
Color Server on page 26).
To access the DIMMs, you must remove the left panel.
2 To release a DIMM, push the lever outward on each side of the DIMM.

Figure 7: Releasing a DIMM

3 4

1 DIMM 3 DIMM slot

2 Lever 4 Slot notch

3 Pull the DIMM straight out of the slot.

4 To replace a DIMM, insert the DIMM into the slot and press the DIMM straight down into the slot so that the
levers lock the DIMM into place.
Make sure that the levers close securely around the ends of the DIMM and each DIMM is fully seated in its slot.

Note: DIMMs fit in the slots only one way. The notch on the bottom of each DIMM should line up with the notch
in the slot.
Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its
slot.
5 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).
6 If you installed a new DIMM and cleared the CMOS, configure the time and date in Setup (see Configure the
system date and time on page 34).
 Service Guide 33
Replacing parts

Motherboard
This section describes the battery and default jumper settings on the Fiery Color Server motherboard, as well as
procedures for removing and replacing the motherboard. If you are replacing the motherboard with a new one, ask
the site administrator for the passphrase to unlock the Fiery User Data Encryption. By unlocking the encryption, the
new motherboard can read the Fiery Color Server user data stored on the HDD.
The default passphrase for User Data Encryption is the Fiery password printed on the Configuration Page. For
details, see Obtain the default password on page 15. The site administrator can change the passphrase using
Configure WebTools (by selecting Security > User Data Encryption.

Motherboard battery

The battery is located on the motherboard.

Note: Spare batteries are not available through your authorized service/support center. To replace the battery, use a
3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

There is danger of explosion if the battery is replaced with an incorrect type. Replace the battery only
with the same type recommended by the manufacturer. Dispose of used batteries according to
manufacturer’s instructions.

Do not ingest battery. Swallowing a battery will cause chemical burn hazard.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als
Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.
Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d'explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux
instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af
samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren..
VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING!: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la
batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la
normativa local.
ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla
solamente con un tipo raccomandato dal produttore. Lo smaltimento dellebatterie usate deve essere eseguito
secondo le normative locali.
AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por
uma do tipo recomendado pelo fabricante. Descarte as baterias conforme as normas locais.
 Service Guide 34
Replacing parts

GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de
batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de
plaatselijke voorschriften.

Replace the motherboard battery

1 Access and open the Fiery Color Server as described on Accessing the Fiery Color Server on page 26
2 Locate the battery on the motherboard (see Motherboard parts and connectors on page 35).
3 Gently hold the battery using your fingers and carefully push it out towards the open side of the battery
socket.

Figure 8: Motherboard battery

1
2
1

1 Battery
2 Socket

4 Slide the battery out of its socket.

5 Wait two minutes to allow the motherboard electrical components to fully discharge.
6 To insert a new battery, press it into the socket from the open side so that the positive (+) side of the battery
faces to open side.
7 Press the battery into the socket until it snaps into place.
Make sure that the battery is securely installed in the socket.
8 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).
9 Configure the time and date (see Configure the system date and time on page 34).

Failure to configure the time and date will cause the Fiery Color Server to hang when user
software is being installed on the Fiery Color Server.

Configure the system date and time

1 Access Configure (see Access Configure from an Internet browser on page 17).
2 On the left side, select Fiery Server > Regional Settings and specify the current date and time, and click Save.
3 Click Log Out to exit Configure.
 Service Guide 35
Replacing parts

Motherboard parts and connectors

7 9 10 11
MS
1 MS

12

8
13

4
14
5
15
6
16
MS
MS
17

1 DC 12V Port (not used) 8 CPU and cooling assembly 15 SATA0

2 Display Port (not used) 9 Front Panel Header (J29) 16 TYAN Module Header (DBG_HD1)
3 Display Port (not used) 10 Battery 17 Printer interface board (PCIE 3.0 Slot x16)
4 Ethernet Port (LAN1) 11 SATA HDD PWR Connector (PW9) MS Mounting screws
5 USB 3.1 Connector x2 (J93) 12 System FAN Connector (SYS_FAN_1)
6 Straight-through Ethernet port (LAN2) 13 DIMM slot

7 ATX Power Connector (4p) (PWR2) 14 CPU FAN Connector (CPU_FAN)

 Service Guide 36
Replacing parts

CMOS jumper

Do not move or change any of the default jumper configurations.

J60 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on
J60 pins 1 and 2.

Note: Because the jumper cap is very small, it is not necessary—and could introduce an error—
to remove the jumper cap in order to clear the CMOS settings. Instead, clear the CMOS by
denying power to the motherboard, as described.

Pin 1

Removing the motherboard

Before you remove the motherboard, you must remove:

• The left panel

• All boards installed on the motherboard
• All cables connecting the motherboard to other components (these include motherboard power cable, chassis
fan cable, storage device data cable, and service board cable)

Follow standard ESD precautions (see Electrostatic discharge on page 13) when handling components.
During servicing the motherboard, avoid using excessive force and always place the motherboard on a
grounded, non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the
underside of the motherboard, especially beneath the battery socket. Improper handling can short-
circuit and permanently damage the motherboard.

Remove the motherboard components from the motherboard

1 Access and open the Fiery Color Server, as described on Accessing the Fiery Color Server on page 26.
2 Remove the printer interface board assembly from the motherboard (see Figure 6: on page 31).
3 Remove the following cables attached to the motherboard:

• Chassis fan cable

• Storage device cables
• SATA data cable
• Power supply cable
• 4-pin power cable
• Service board cable
For the location of each connector on the motherboard, see Motherboard parts and connectors on page 35.
 Service Guide 37
Replacing parts

Remove the motherboard

Follow standard ESD and other safety precautions when handling the motherboard. Do not touch
the contacts and avoid using excessive force. Place the motherboard on a grounded, antistatic
surface.

Note: This procedure assumes that you have removed the printer interface board and cables from the
motherboard, as described in Remove the motherboard components from the motherboard on page 36.

1 Remove all the mounting screws securing the motherboard to the chassis (for screw locations, see
Motherboard parts and connectors on page 35).
To minimize tension on the motherboard, loosen all the screws partially before removing any one screw
completely.
2 Lift the edge of the motherboard opposite the connector panel to release the motherboard from the chassis,
and then gently slide the motherboard out of the chassis.

Note: Make sure to lift the edge of the motherboard near DIMM area, so that the underside of this area
clears the nearby screw standoff..
Make sure that the connectors on the motherboard clear the cutouts in the chassis as you remove the board.
Avoid handling contacts or using excessive force.

Figure 9: Removing the motherboard from the chassis

1 Lift edge of motherboard and remove from chassis.

2 Make sure that the motherboard connectors clear the cutouts in the chassis (cutouts not shown).

3 If you are replacing the motherboard with a new motherboard, remove the following from the old
motherboard:

• DIMMs (see DIMMs on page 32)

• CPU and cooling assemblies (see CPU and CPU cooling assembly on page 43)
 Service Guide 38
Replacing parts

Replace the motherboard

Use the following procedure to install the motherboard in the Fiery Color Server chassis.

1 If you are installing a new motherboard, do the following:

• Install the DIMM(s) from the old motherboard onto the new motherboard (see DIMMs on page 32).
• Install the CPU from the old motherboard onto the new motherboard (see CPU and CPU cooling assembly
on page 43).

When installing these components, make sure that the motherboard is placed on an antistatic surface with some
padding.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the
system to shut down due to incompatibility issues.

2 Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of
the chassis, and gently slide the motherboard into the chassis (see Figure 9: on page 37).

Note: As you slide the motherboard into position, lift the connector edge to ensure that the underside of jumper
area PCIEX8 clears the nearby screw standoff.

Be sure to fit the motherboard Ethernet connectors under the metal grounding tabs in the cutouts.
Failure to position the grounding tabs correctly may result in permanent damage to the
motherboard and power supply.

Figure 10: Fitting the connectors under the metal grounding tab

1 Metal grounding tab

2 Motherboard connector

3 Align the mounting holes on the motherboard with the screw holes located in the base of the chassis (see
Motherboard parts and connectors on page 35 for the mounting hole locations).
 Service Guide 39
Replacing parts

4 Insert the mounting screws that attach the motherboard to the chassis.
Partially tighten each screw before completely tightening any one screw. Do not overtighten the screws; doing so
could damage traces on the motherboard.

Always install the CPU and cooling assemblies before installing the motherboard mounting
screws. You may flex and damage the motherboard if you perform the installations in the wrong
order

Now you are ready to replace the remaining motherboard components to complete the motherboard installation.

Replace motherboard components

1 Replace the following cables to the motherboard (see Fiery Color Server internal cable connections on page 29
for the location of each connector):

• Service board cable

• 4-pin power cable. The cable connector is keyed to fit only one way.
• Storage device cables
• SATA data cable
• Power supply cable
• Chassis fan cable
2 Replace the printer interface board (see Printer interface board on page 30).

3 Reassemble the Fiery Color Server (see Restoring and verifying functionality after service on page 56).
 Service Guide 40
Replacing parts

Verifying new motherboard installation, and transferring options and BIOS information

After you install a new motherboard and reassemble the system, do the following:

• Verify all functionality by using the motherboard replacement dongle to enter Service Mode. (Service Mode is
not indicated on the printer control panel, but is entered once you power on with a new motherboard installed
and the motherboard replacement dongle is installed on a USB port).
Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that
you are troubleshooting. Service Mode is exited automatically when you expend the motherboard replacement
dongle to transfer options to the new motherboard (see Entering Service Mode on page 40).

Note: Features of Fiery Impose-Compose are not available while in Service Mode
• If the new motherboard solves the problem that you are troubleshooting, use the motherboard replacement
dongle to transfer options to the new motherboard.
If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a
new motherboard, do not expend the motherboard replacement dongle to transfer options to the new
motherboard (described below), do not install system software, and do not replace the hard disk drive. Reinstall
the old motherboard and return the new motherboard and the unused motherboard replacement dongle to
inventory. You may then perform additional service and troubleshooting procedures.
Transferring options (for example, Fiery Automation Package, Fiery Color Right Package, Premium Edition, if
applicable) expends the motherboard replacement dongle. For details, see Entering Service Mode on page 40.

Do not transfer options to the new motherboard prematurely. Do so only after you verify the new
motherboard in Service Mode. Remember that once options are transferred to the new motherboard
using the motherboard replacement dongle, the motherboard is customized and cannot be used in
another system.

Entering Service Mode

Use the following procedure to verify that the system functions properly after installing a new motherboard.

Enter Service Mode and verify the system

Note: This procedure assumes that the Fiery Color Server is powered off, you have installed a new motherboard,
and that you have reassembled the Fiery Color Server and attached external cables.

1 Make sure the Fiery Color Server is connected to the printer.

2 Locate the motherboard replacement dongle provided with the new motherboard and connect it to a USB
port.
3 Remove all USB devices that may be currently connected to any other USB port.
Reconnect other dongles and USB devices only after you verify that the Fiery Color Server starts up
successfully in Service Mode.
4 Power on the Fiery Color Server and allow it to boot without interruption.
At this point the Fiery Color Server is in Service Mode, so you can verify that the new motherboard solves
the problem that you are trying to troubleshoot.
5 If an error message is displayed indicating that the Fiery Color Server is locked, do the following:
 Service Guide 41
Replacing parts

a Start a web browser.

b Enter the URL or IP address shown in the error message.
c Enter the passphrase which was used to enable the Fiery User Data Encryption and click Submit.

Note: Ask the site administrator for the passphrase used for the Fiery User Data Encryption. You have five
attempts to enter the passphrase. If you fail five times, you can select either of the following:

• Reset all user data: The Fiery Color Server will be reset to the factory default. The Fiery Color Server will
be reinstalled from the recovery partition. All the user data will be erased and the custom settings will be
reset to default. Selecting this option will automatically start the recovery process.
• Reboot Fiery: The Fiery Color Server will reboot and you are allowed to enter the passphrase another five
times. If you select this option, repeat from step 4 on page 40

6 Print the Fiery Color Server Test Page.

7 Ask the site administrator to connect the Fiery Color Server to the network and download a print job over
the network (see Configuration and Setup, which is part of the user documentation set).

If the problem that you are troubleshooting persists, or if you are unable to perform Step 4 on page 40 through
Step 7 on page 41 above while in Service Mode, you may conclude that the old motherboard was not the source
of the problem and does not need to be replaced. If so, do not transfer options to the new motherboard
(described on Transferring options and BIOS information to the new motherboard on page 41), do not install
system software, and do not replace the hard disk drive. Reinstall the old motherboard and return the new
motherboard with the unexpended motherboard replacement dongle to inventory. For more information about
troubleshooting system problems, see Troubleshooting on page 76.
If installing a new motherboard solved the problem that you are troubleshooting and you are able to print a Test
Page and send a print job over the network, you are ready to transfer options to the new motherboard. Service
Mode ends automatically when you transfer options to the new motherboard.

Transferring options and BIOS information to the new motherboard

After you verify that the new motherboard solves the problem that you are troubleshooting, you must use the
motherboard replacement dongle to transfer options to the new motherboard.

Transfer options and BIOS information to the new motherboard

Note: This procedure, which takes approximately 15-20 minutes, assumes that the Fiery Color Server is fully
assembled with the new motherboard, and verified in Service Mode (see Entering Service Mode on page 40).

1 Verify that power switch is turned off on the Fiery Color Server.
2 Insert the motherboard replacement dongle into a USB port on the connector panel.
3 Turn on the Fiery Color Server.
Wait until the Fiery Color Server reaches Idle.
4 On the printer control panel Select MB Replacement icon.
The printer control panel displays “Reading dongle...”, then displays the number of licenses left to apply to the
transfer.
 Service Guide 42
Replacing parts

5 Select Yes to confirm the license transfer.

The printer control panel displays “Applying...” to indicate the transfer of options and the backup BIOS from
the hard disk drive to the BIOS chip on the replacement motherboard.

Note: If you select No, the process ends and you return to the Functions menu.
6 Reboot the Fiery Color Server.
7 Remove the motherboard replacement dongle after the Fiery Color Server reaches Idle.

Motherboard CPU and cooling assembly

The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before removing a CPU and
cooling assembly from its socket, you must remove the motherboard from the chassis (see Removing the
motherboard on page 36), disconnect the CPU fan cable from the motherboard and and remove the cooling
assembly from the CPU socket. The CPU and cooling assembly consists of a CPU, CPU bracket, and cooling
assembly (heatsink and a fan attached to the heatsink). The CPU is attached to the cooling assembly using a CPU
bracket.

Note: Do not remove the CPU fan from the heatsink.

 Service Guide 43
Replacing parts

CPU and CPU cooling assembly

Figure 11: CPU cooling assembly

1 CPU fan 4 Load plate

2 Heatsink 5 CPU socket on motherboard
3 CPU 6 Socket lever

If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack the
new motherboard and remove the protective plastic cover on the CPU socket. Transfer the protective
cover to the CPU socket of the old motherboard to protect the circuitry. Follow standard ESD
precautions while handling the motherboard and all components.

Remove the CPU

1 Access and open the Fiery Color Server. See Accessing the Fiery Color Server on page 26.

2 Remove the motherboard components (see Remove the motherboard components from the motherboard on
page 36).

3 Remove the motherboard from the chassis (see Remove the motherboard on page 37).
Place the motherboard on a flat, antistatic surface.
 Service Guide 44
Replacing parts

4 Remove the CPU fan cable from motherboard connector (CPU FAN).

5 Remove the CPU cooling assembly:

Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow
the components to cool before you attempt to remove them.

• Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the
screws before loosening any one screw all the way.
• Lift the cooling assembly off the CPU socket and set it aside.

Figure 12: Removing the CPU cooling assembly

1 Screw (1 of 4)
2 Loosen each screw to this position

6 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post,
and then raise it).

7 Open the load plate (see Figure 13: on page 45).

 Service Guide 45
Replacing parts

Figure 13: Removing/replacing the CPU

4
1

1 Yellow triangle 4 CPU

2 Load plate open 5 Socket lever in the open position
3 Flat corner of socket border

8 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

Note: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new
motherboard and remove the protective plastic cover from the CPU socket. Transfer the protective cover to
the CPU socket of the old motherboard to protect the circuitry.

Replace a CPU

1 Do one of the following:

• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact surface of the
CPU to remove any old thermal compound residue. The new cooling assembly comes with a pre-applied
thermal compound on the underside of the CPU cooling assembly.

Be sure to remove all thermal compound residue from the surface of the CPU. It may help
to scrape all the residue off the surface using the flat edge of a nonconductive tool. Then
use a lint-free cloth moistened with alcohol to clean the surface.

• If you are installing the existing CPU and CPU cooling assembly on a new motherboard, clean the
contact surfaces of the CPU and cooling assembly as described earlier. Then use the thermal pad that is
provided with the new motherboard.

2 Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.
 Service Guide 46
Replacing parts

3 Place the CPU in the socket. See Figure 12: on page 44.
The CPU and the socket are keyed to ensure correct installation. The two notches on the edges of the CPU
correspond with the two small posts inside the socket. Align the two notches properly with the two small
posts. Align the yellow triangle on the CPU with the flat corner of the socket. Do not force the CPU.

4 Close the load plate.

5 Lower the socket lever and place it in the locked position under the retention post.

6 Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, antistatic work surface.
• Apply the fresh thermal compound square, as described in step 1 on page 45.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches the CPU fan power
connector CPU FAN on the motherboard.

7 Place the cooling assembly on the CPU.

• Make sure that the thermal pad on the underside of the heatsink is positioned on top of the CPU.
Be sure to remove any protective material that may be covering the surface of the thermal
pad. Otherwise, the CPU may overheat.

• Align the four screws with the four screw posts.

• Tighten the screws. Partially tighten all the screws before tightening any one screw all the way.
8 Connect the CPU fan cable to the motherboard connector CPU FAN.
The cable connector is keyed to fit only one way. Make sure that the connector on the cable is securely
attached to connector CPU FAN on the motherboard.

9 Install the motherboard in the chassis. See Replace the motherboard on page 38.

10 Replace the motherboard components. See Replace motherboard components on page 39.

11 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).

12 If you installed a new CPU, configure the time and date in Setup (see Configure the system date and time on
page 34).

Service board
The service board contains the LED display and service switches.

Remove the service board

1 Access and open the Fiery Color Server (see Accessing the Fiery Color Server on page 26).

2 Disconnect the service board cable from the service board and motherboard.

3 If you are replacing the service board cable, remove the cable from the plastic clips that secure it to the chassis.
 Service Guide 47
Replacing parts

4 Remove the screw that secures the service board to the connector panel, and remove the board from the chassis
(see Figure 14: on page 47).

Figure 14: Removing/replacing the service board

1 Screw
2 Service board

Replace the service board

1 If you are replacing the old service board with a new one, unpack the new board and cable.

2 Secure the service board to the connector panel using the screw that you removed earlier (see Figure 14: on page
47).

3 Connect the service board cable to the connector on the service board.
The cable is keyed to fit in the connector only one way.

4 Connect the free end of the service board cable to module header (DBG_HD1) connector on the motherboard.
The cable is keyed to fit in the connector only one way.

5 Make sure that the service switches are set to the OFF position (both switches are away from ON). See Fiery
Color Server hardware on page 23.

6 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).

Chassis Fan
One chassis fan is installed in the Fiery Color Server on the opposite side of connector panel. The chassis fan runs
continuously when the system is on. The fan circulates air inside the Fiery Color Server to cool integrated circuits
within the system. You should hear the fan start as soon as you power on the Fiery Color Server. If you do not hear
the fan, the most likely problem is a faulty cable connection.
 Service Guide 48
Replacing parts

Remove the chassis fan

1 Access and open the Fiery Color Server (see Accessing the Fiery Color Server on page 26).

2 Disconnect the 3-pin fan cable connector from the motherboard.

3 Remove the four plastic rivets that attach the fan to the chassis, and remove the fan.
To remove a rivet, squeezing and pushing the locking end of the rivet with your fingers or a screwdriver while
using a flathead screwdriver to pry loose the rivet head.

Figure 15: Removing the chassis fan

1 Rivet (1 of 4)
2 Chassis fan

4 If you are removing the chassis fan in order to replace it with a new one, remove the fan guard from the face of
the fan. See Figure 16: on page 49.
To remove a rivet, squeezing and pushing the locking end of the rivet with your fingers or a screwdriver while
using a flathead screwdriver to pry loose the rivet head.

Do not used the original rivets that you had removed from the old fan. Use the rivets provided in
the bag which is a part of the spare fan kit.
 Service Guide 49
Replacing parts

Figure 16: Removing/replacing the chassis fan guard

1 Airflow direction
2 Fan guard
3 Rivet (1 of 4)

Replace the chassis fan

1 If you are installing a new chassis fan, attach the fan guard to the correct face of the new fan.
Use the fan guard and four rivets that is provided in the bag which is a part of the spare fan kit. Position the guard
against the face of the new fan so that the airflow arrow on the fan points toward the guard (see Figure 16: on
page 49). Push each rivet all the way through its mounting hole until the rivet snaps into the locked position.

2 Take off the fan cable from the cable line hole.

Figure 17: Taking off the fan cable from the cable line hole

1 Cable line hole

2 Fan cable

3 Position the fan against the chassis.

When correctly positioned, the fan guard on the fan should face the motherboard, and the fan cable should reach
its connector on the motherboard.

4 Align the four holes on the fan with the four holes in the chassis, and replace the four rivets that secure the fan to
the chassis (see Figure 18: on page 50).
Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into the locked position.
Make sure that the fan is tightly secured to the chassis.
 Service Guide 50
Replacing parts

Figure 18: Replacing the chassis fan

1 Rivet (1 of 4)

5 Connect the fan cable connector to SYS_FAN_1 connector on the motherboard.

6 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).

Power supply
This section describes how to remove and replace the power supply. For more information about the power supply,
see Physical specifications on page 98.

Do not open the power supply for service or troubleshooting purposes. Opening the power supply will
void the warranty.

Remove the power supply and power switch

1 Access and open the Fiery Color Server (see Accessing the Fiery Color Server on page 26).

2 Remove the 4-pin power cable from the motherboard (see Motherboard parts and connectors on page 35).

3 Remove the power cable from the power connector on the storage device (see Motherboard parts and connectors
on page 35).

4 Remove the power supply cables from the plastic clips that secure them to the chassis.

5 Remove the four screws that attach the power supply to the chassis (see Figure 19: on page 51).
Set the screws aside so that you can replace them later.

6 Gently lift the power supply out of the chassis.

 Service Guide 51
Replacing parts

Figure 19: Removing the power supply

1 Screw (1 of 4)

Replace the power supply

1 If you are replacing the power switch, locate the new power switch included with the replacement power supply
kit. Orient the power switch as shown in Figure 19: on page 51.

2 Place the power supply inside the chassis (see Figure 19: on page 51).
Make sure to fit the power connector through the cutout in the chassis. Align the mounting holes in the power
supply with the holes in the chassis.

3 Using the four screws that you removed earlier, secure the power supply to the chassis.

4 Connect the HDD power cable to the SATA power connector on the HDD.
5 Connect the 4-pin (2x2) power cable to the 4-pin connector on the motherboard.
For the location of the motherboard connector (see Motherboard parts and connectors on page 35). Connect the
power cable to pins 1 through 4 of the motherboard connector. The cable is keyed to fit only one way.

6 Make sure that all power connectors are properly aligned and securely connected.

7 Secure the power cables to the chassis using the two plastic clips on the base of the chassis.

8 Replace any tie-wraps that you may have removed or cut while removing the power cables earlier.
 Service Guide 52
Replacing parts

9 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 56).

Storage Device
The factory-installed hard disk drive (HDD) is formatted and loaded with system software, network drivers, and
printer fonts. The storage device is used to store spooled print jobs.
Available space on the storage device is displayed in Command WorkStation.
If you replace the storage device, you must install the system software on the new storage device. Replacement
storage device are not shipped with preinstalled software.

Note: Do not replace the HDD and the motherboard at the same time. Doing so in the wrong order, without
updating the system, will cause the system to malfunction.
It is unlikely that both the HDD and the motherboard are defective. Avoid replacing both to solve one problem. If
troubleshooting strategies do not solve the problem, and you suspect either the HDD or the motherboard is at fault,
use the following order to troubleshoot- replace the storage device, install system software, and then check to see if
the problem persists. If it does, perform other procedures, such as replacing the motherboard (see Replace the
motherboard on page 38).
For information about installing system software, see Installing system software on page 59.

Proper handling

Improper handling can damage the storage device. Handle the storage device with extreme care.

• Use standard ESD precautions when grounding yourself and the Fiery Color Server.
• Keep magnets and magnetic-sensitive objects away from the storage device.
• Do not remove the screws on top of the storage device. Loosening these screws voids the warranty.
• Never drop, jar, bump, or put excessive pressure on the storage device.
• Handle the storage device by the sides and avoid touching the printed circuit boards.
• Allow the storage device to reach room temperature before installation.
Storage device problems may be caused by the following:

• Loose connections
• Faulty data or power cable
• Faulty storage device (bad sectors, read/write errors, or physical damage)
Make sure that you attach an ESD grounding wrist strap and follow standard ESD precautions before
handling Fiery Color Server components.

If you are replacing a storage device with a new one, you must have the following:

• The appropriate system software and documentation for the Fiery Color Server you are servicing.
• A compatible version of the user software for the networked computers that will be printing to the Fiery Color
Server.
 Service Guide 53
Replacing parts

Remove the storage device

1 If you are replacing the storage device with a new storage device, allow the site administrator the opportunity to
print the Job Log and save any custom simulation and output profiles. If possible, print the following:

• Configuration pages: Provide records of any installed options and the customer’s current Setup configuration.
• Font List: Lists the fonts currently on the storage device. Along with the fonts provided, the customer may
have installed additional fonts.

For information about how to print the Configuration page and Font List, see Configuration and Setup, which is
part of the user documentation set.

2 Access and open the Fiery Color Server. See Accessing the Fiery Color Server on page 26.

3 Remove the power cable from the storage device.

4 Remove the data cable from the storage device by pulling the connector (not the cable) straight out from the
HDD.

5 Remove the two screws that secure the storage device assembly to the chassis (see Figure 20: on page 54).
Set aside the screws so that you can replace them later.

6 Carefully lift the storage device assembly to release its lower edge from the mounting posts in the chassis, and
then remove the storage device assembly from the chassis.
 Service Guide 54
Replacing parts

Figure 20: Removing the storage device assembly

1 Screw (1 of 2)
2 Storage device assembly

7 If you are replacing the storage device with a new storage device, remove the storage device from its bracket.
Remove the four screws that secure the storage device to the bracket (see Figure 21: on page 55). Remove the
bracket and set it aside so that you can replace it later.

Make sure to support the storage device as you remove the screws. Do not loosen or remove the
screws on the storage device covers. Loosening or removing these screws will break the seal and
void the storage device warranty.

Do not touch the storage device with magnetic objects (such as magnetic screwdrivers), and avoid
placing magnetic sensitive items, such as credit cards and employee ID cards, near the storage
device.
 Service Guide 55
Replacing parts

Figure 21: Removing the bracket

1 3

1 HDD (connector side)

2 Storage device bracket
3 Screw (1 of 4)

8 Place the storage device in an antistatic bag.

Replacement storage device is not shipped with preinstalled system software. After installing a storage device,
you must restore the Fiery Color Server system software or install the appropriate system software.

Replace the storage device

1 If you are installing a new storage device, unpack the drive. If you are not installing a new storage device, skip to
Step 4 on page 55.
Do not drop, jar, or bump the storage device. Do not touch the storage device with magnetic objects or place
magnetic-sensitive items near the storage device.

2 Place the storage device inside the bracket, and align the two holes on either side of the storage device with the
holes in the bracket.
Position the storage device inside the bracket as shown in Figure 21: on page 55.

3 Replace the four screws that attach the bracket to the storage device.
Make sure that you use the same screws that you removed earlier.

4 Position the storage device assembly inside the chassis, as shown in Figure 20: on page 54.
Position the lower edge of the bracket over the mounting posts in the chassis, and press down firmly to engage
the posts.

5 Using the two screws that you removed earlier, secure the storage device assembly to the chassis.

6 Connect the SATA data cable to the SATA data connector on the storage device. Make sure that the other end of
the cable is connected to SATA0 on the motherboard.

7 Connect the SATA power cable connector to the SATA power connector on the storage device.
The cable connector is keyed to fit only one way.

8 Reassemble the Fiery Color Server (see Restoring and verifying functionality after service on page 56).

9 Connect the external cables that you removed from the Fiery Color Server.
 Service Guide 56
Replacing parts

10 If you replaced the storage device with a new storage device, install system software (see Installing system
software on page 59).

11 Verify the functionality of the Fiery Color Server (see Restoring and verifying functionality after service on page
56).

Unlocking the storage device

After you reassemble and power on the Fiery Color Server, you must enter the passphrase for User Data Encryption
to unlock the hard disk drive. This is required for Fiery Color Server motherboard to be able to read the Fiery Color
Server user data in the storage device.
Ask the site administrator for the passphrase for the User Data Encryption.

Unlock the storage device

1 Make sure that the Fiery Color Server is powered on.

2 From a client computer, start a web browser and enter the IP address of the Fiery Color Server.

3 In the Fiery Data Encryption web page, enter the passphrase.

The default passphrase for User Data Encryption is the Fiery password printed on the Configuration Page.
For details, see Obtain the default password on page 15. The site administrator can change the passphrase
using Configure WebTools (by selecting Security > User Data Encryption).

4 Follow the on-screen instructions to unlock the storage device. After unlocking the storage device, restart the
Fiery Color Server.

If the passphrase is lost and you were not able to unlock the storage device, you still have five
times to try the passphrase. After all the attempts fails, you will need to select delete all data to
restore to the factory default.

Restoring and verifying functionality after service

Complete your inspection and service by reassembling and verifying the Fiery Color Server.

Follow standard ESD precautions when handling internal components (see Precautions on page 11).

Reinstall and verify the Fiery Color Server

1 Reseat all boards, cables, connectors, and other parts loosened or removed during service.
When routing cables in the Fiery Color Server make sure that:

• Covers are securely installed after routing cables.

• Cables are not looped around circuit boards or components (such as capacitors and resistors).
 Service Guide 57
Replacing parts

• Cable routing does not interfere with the operation of internal components.
• Cables do not lie on or against any internal heating element.
• Cables do not interfere with removing or replacing components.
• Cables do not interfere with opening or closing Fiery Color Server panels.
• Cables are not tangled.
• Cable slack is secured with a tie-wrap.
Improper connection of the internal power cables can damage the Fiery Color Server. See
Checking Fiery Color Server internal connections on page 27 which includes Fiery Color Server
internal cable connections on page 29.

2 Replace the cover on the Fiery Color Server.

Make sure that all cables are fully inside the chassis before you replace the cover. Slide the cover until it engages
the edge of the chassis opposite the connector panel, and then lower the cover.

Figure 22: Replacing the chassis cover

3 Replace the two screws that you removed earlier.

Tighten the screws to secure the cover to the Fiery Color Server.

4 Reinstall the Fiery Color Server on the side of the printer.

For detailed information about removing/installing the printer, see the installation instructions that accompany
the printer (not included in this service guide).

5 Reinstall the bracket as necessary.

If PF-707m is attached to the ColorPress 4080/4070/84hc/74hc and ColorPro 4065/4065P, you must install the
bracket to the Fiery Color Server. For more information, see the installation manual that comes with the printer.

6 Connect the external cables that you removed during inspection or service.
Be sure to properly connect the following cables:

• Network cable
• Straight-through Ethernet cable between the Fiery Color Server and printer
• Printer interface cable
• Fiery Color Server power cable
 Service Guide 58
Replacing parts

7 If you installed a new HDD, install system software. See Installing system software on page 59.
A spare HDD is shipped without preinstalled system software.

8 Make sure to configure the date and time in Setup (see Configuration and Setup, which is part of the user
documentation set).

9 Before you leave the customer site, verify the Fiery Color Server operation.

• Connect the Fiery Color Server to the network. See Check internal cable connections on page 27.
• Ask the site administrator to check the Setup options (see Configuration and Setup).
 Service Guide 59
Installing system software

Installing system software

This chapter provides information about how to install system software.
The Fiery Color Server is shipped with system software preinstalled in the storage device.
A re-installation of the system software will be required if:

• You have replaced the storage device.

• Restoring the system from backup images did not solve the problem you are troubleshooting.
• You are installing a more recent version.

System software installation reminders

Keep in mind the following when installing system software:

• Compatibility: The latest user software must be installed onto all computers that print to the Fiery Color Server.
Using incompatible versions of the system and user software may result in system problems.
• Backup/Restore Settings: All Setup configurations, as well as all custom files stored on the HDD, are deleted
when you install system software. Always save the current Fiery Color Server settings before you install system
software. After the installation is complete, restore the settings that you saved earlier.
The saved settings file contains the following: Setup configurations (except for Server Name and Date/Time), and
custom color profiles saved on the HDD.
• Configuration: When upgrading or reinstalling the system software, make sure to print the Configuration pages
before installing any software (for instructions, see Printing Fiery Color Server pages on page 16). The Setup
configurations are lost when you install system software.
• Static IP address: If the Fiery Color Server requires a static IP address (for example, in a non-DHCP network
environment), be aware that the previous IP address configuration is deleted when system software is reinstalled.
To reconfigure a static IP address (if applicable), work with the network administrator.
• Fonts: Installing system software deletes all fonts that the customer has installed on the Fiery Color Server. Only
resident fonts are restored during system software installation. Use Command WorkStation to reinstall
additional fonts.
To determine which additional fonts were downloaded to the Fiery Color Server, ask the site administrator to
print the Font List before you format the HDD and again after you complete the system software installation.
Any fonts not listed after installation must be reinstalled.
• Jobs: All jobs in all print queues and all jobs archived locally on the Fiery Color Server HDD are deleted when
you install system software. To save jobs, ask the site administrator to archive them to a location on the network,
so that the jobs can be imported back into the Fiery Color Server queue after system software installation. For
more information, see Fiery Command WorkStation Help.
 Service Guide 60
Installing system software

• FreeForm masters: All FreeForm master jobs are deleted when you install system software. To save FreeForm
master jobs, ask the site administrator to archive them to a location on the network, so that the jobs can be
imported back into the Fiery Color Server queue after system software installation. For more information, see
Fiery Command WorkStation Help.
• Paper Catalog: Before you reinstall system software, make sure to back up the Paper Catalog database in
Command WorkStation and import it after system software installation.

Managing the Paper Catalog database

Before you reinstall system software, you must back up the existing Paper Catalog database by exporting it to a
remote location. You can choose to export all entries in the database or a subset. Exported databases are saved
as .xml files and can be imported back into Paper Catalog after system software installation.

Note: Only an administrator can access Paper Catalog Setup

If the administrator opens Paper Catalog in Command WorkStation for the first time, there might be a
long delay with Paper Catalog displaying all of the media entries that were loaded from the Fiery Color
Server and from the printer, or the media entries might not display at all. Inform the administrator to
close Command WorkStation, restart the Fiery Color Server, and then open Command WorkStation
and Paper Catalog again to access the media entries

Export the Paper Catalog database

1 In Paper Catalog, click the Export > Export All..

• If you only want to export some of the media entries, you can select multiple entries in the Paper Catalog and
choose Export Selected.
• To select sequential entries, hold down the Shift key as you select entries. To select entries that are not
sequential, hold down the Ctrl key as you click to select entries.

Note: You can also right-click selected Paper Catalog entries and choose Export.

2 Navigate to a location on the client computer or network to save the exported database file.

3 Enter a name for the database file.

4 Click Save.
The exported database is saved as an .xml file.
 Service Guide 61
Installing system software

Import the Paper Catalog database

1 In Paper Catalog, click the Import icon and select the import method.

• Select Replace Existing if you need to replace the current database with the Paper Catalog database that you
backed up.
• Select Merge with Existing if you need to import the database that you backed up with the current one to
create a new Paper Catalog database.

2 Navigate to the database .xml file on your computer or network that you want to import, and click Open.
If you are replacing the database, an alert message asks if you want to replace the current database. Click Yes to
proceed

Backing up and restoring the system configuration

The following sections describe how to back up and restore the system configuration.
 Service Guide 62
Installing system software

Figure 23: Conceptual diagram of backup and restore

Bac kup Fiery Resources and Settings Restore

Bac kup Fiery Bac kup Fiery

WebTools Bac kup WebTools Restore
and R esourc es and R esourc es
Now
Restore and Restore and
Sett ing s Sett ing s

Complete Fiery Server

W ebTo ols if Fiery is Fun ction al if Fiery is Not Fu nctio nal

WebTools
B acku p and Res to re

(Manual) (Automatic ) Bac kup and R estore bootable

Fiery System Imag e backup on
USB
B acku p Now Fiery Sys tem Im age

Internal Internal
USB HDD HDD R estore

New Fi ery Factory Internal Sch ed ule

R esto re from Restore from Res to re from Restore from
imag e imag e hard drive Bac kup
a local imag e a USB sto rag e the facto ry bo otable USB
(bootable backup on USB) (non-bo otable backup on HDD)
device default i mage storage device

Backup method Description of backup Bootable option Possible Restore method

image destinations

Backup and Restore Customized image, Non-bootable image Internal hard drive
in WebTools: Backup automatically backed up. only
• Backup and
Includes software updates Note: If HDD has Restore (see
and Restore > Fiery
System Image > and current configuration crashed, this image Using Backup
Schedule Backup settings. is not accessible. and Restore on
page 66)
Does not include print job
information (print jobs, job
logs, and job settings such as
paper size).

Backup and Restore Customized image, manually Bootable option USB device only
in WebTools: Backup backed up. Includes same
• If bootable, can
supported restore directly
and Restore > Fiery content as automatically
System Image > backed up customized image Can also create a from image
Backup Now > USB > (described in previous row). non-bootable image • Backup and
New image Restore (see
Using Backup
and Restore on
page 66)
 Service Guide 63
Installing system software

Backup method Description of backup Bootable option Possible Restore method

image destinations

Backup and Restore Factory default image, Factory default USB device only
in WebTools: Backup manually backed up. image can only be
• Can restore
directly from
and Restore > Fiery Includes factory default saved as a bootable
System Image > version of software and image, and requires image
Backup Now > USB > configuration settings. a bootable USB
• Backup and
Fiery factory image device.
Does not include print job Restore (see
information (print jobs, job Using Backup
logs, and job settings such as and Restore on
paper size). page 66)

Backup and Restore Customized image, manually Saved as a bootable Internal hard drive
in WebTools: Backup backed up. Includes software image
• Can restore
directly from
and Restore > Fiery updates and current
System Image > configuration settings. image
Backup Now > • Backup and
Does not include print job
Internal hard drive Restore (see
information (print jobs, job
logs, and job settings such as Using Backup
paper size). and Restore on
page 66)

Preinstalled recovery Factory default image, Non-bootable image Preinstalled at

backup image factory preinstalled recovery factory on the
• Backup and
backup. Includes factory internal storage Restore (see
default version of software device Using Backup
and configuration settings. and Restore on
Note: If the storage page 66)
Does not include print job
device crashes, then
information (print jobs, job
this image is not
logs, and job settings such as
accessible.
paper size).

Backup recommendations
Even though the server maintains a backup you can use for recovery of the factory installation, creating a separate
backup provides the ability to retrieve customized settings and job information if a recent backup is needed. You can
create a backup by using Backup and Restore (from Command WorkStation, or WebTools).

• To create a backup using Command WorkStation, or from a remote location using WebTools, see Backing up the
system configuration on page 64.
• To create a backup using Backup and Restore, see Using Backup and Restore on page 66.
 Service Guide 64
Installing system software

Backing up an existing Fiery Color Server installation

• For an existing Fiery Color Server installation, first check if a backup image exists either on the server or an
external location.

• If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the
date of the last patch installation.
• If a backup image does not exist, create a new one after installing all available software updates.
• The backup image may be saved to or found in any of the following locations:
• Internal hard drive
• USB storage device
• If you do not have a backup restore the Fiery Color Server server to it's original state (see Restore the backup
image on page 68).

If you restore the system using the pre-installed recovery backup, the system and configuration will
be reset to the factory default. You will lose all service packs and patches installed to date. You will
have to install service packs and patches after restoring the Fiery Color Server. Use this option as
the last resort.

• If you have a system backup that includes your settings and jobs, you can restore the backup using Backup and
Restore (see Using Backup and Restore on page 66).

Backed up data can be only restored to the same Fiery Color Server.

• Use a descriptive and consistent naming convention when saving image files (such as date, product name,
product version, and short description).

After creating a backup image file, it is recommended that you transfer the image file to an external location, such as
a network location or an external drive.

If you select USB storage device as a destination, all the existing data in the USB drive will be lost.

Backing up the system configuration

If you back up the system configuration, you can restore that configuration after reinstalling or upgrading system
software.
When you back up the system configuration, you can save a configuration file that includes one or more of the
following:

• Fiery System Settings

• Color Settings
• Preflight Presets
• FreeForm/VDP resources
• Paper Catalog
• Virtual Printers
• Server Presets
 Service Guide 65
Installing system software

• Fonts
• Job Log
Note: Those settings you do not choose are not saved for restore.
If you cannot create a configuration file, ask the site administrator to archive custom color profiles, preflight presets,
FreeForm masters, customer-installed fonts, and the Job Log to removable media or a network location.

Save the system configuration using Command WorkStation

1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible).

2 Launch Command WorkStation and connect to the Fiery Color Server with Administrator privilege.
The default user name is Administrator or Admin, and password is default password, but the site administrator
may have changed the password.

3 From the Server menu, click Backup and Restore.

4 In the Backup & Restore dialog box, click Backup > Next, select the items you want to back up, and then click
Next.

5 Enter a file name and location, specify if you want to add the date to the file name, and then click Next.

6 Click Finish.

Save the system configuration using WebTools

1 Access WebTools.

2 On the left side, choose Backup and Restore.

3 In the Backup and Restore window, click Fiery Resources and Settings.

4 In the Fiery Resources and Settings window, click Backup Now.

5 Log on with Administrator privileges and click OK.

6 In the Backup Resources and Settings dialog box, select the settings you want to backup and then click Continue.

7 Enter a file name and location, specify if you want to add the date to the file name, and then click Continue.

8 In the Backup Complete dialog box, click Download fbf and Download DAT to download and save the files.

Restoring the system configuration

You can restore the system configuration of the Fiery Color Server to its previous state using a previously-saved
system configuration file. For more information about the system configuration file, see Backing up the system
configuration on page 64.
 Service Guide 66
Installing system software

If you could not save a system configuration file, you must configure Setup. After you exit Setup and the Fiery Color
Server reboots, ask the site administrator to restore any archived settings and files. For more information, see
Configuration and Setup, which is part of the user documentation set.

Restore the system configuration from Command WorkStation

1 Launch Command WorkStation and connect to the Fiery Color Server with Administrator privilege.
The default user name is Administrator or Admin, and password is default password, but the site administrator
may have changed the password.

2 From the Server menu, click Backup and Restore.

3 In the Backup and Restore dialog box, select Restore > Next, select the reference (.fbf ) file or the recent backup
you want restore and then click Next.
Click the Browse button to select the backup file, or you can select a recent backup.

4 Select the items you want to restore, and then click Next.

5 Click Finish.

Restore the system configuration using WebTools

1 Access WebTools.

2 On the left side, choose Backup and Restore.

3 In the Backup and Restore window, click Fiery Resources and Settings.

4 In the Fiery Resources and Settings window, click Restore.

5 In the Restore Resources and Settings dialog box, select the reference (.fbf ) file and data (.DAT) file, and then
click Continue.

6 Select the items you want to restore and then click Continue.

7 Click Reboot.

Using Backup and Restore

Backup and Restore allows you to create a backup of the Fiery Color Server for a quick recovery if any problem
occurs. It also allows you to backup Fiery Resources and Settings. You can restore the Fiery Color Server either from
images stored on the local hard disk, or from a bootable USB drive. Backup and Restore also provides the option to
schedule backups.
You must log in to the Fiery Color Server as a system administrator to use the Backup and Restore features.
You can access Backup and Restore from the WebTools tab or Command WorkStation.
 Service Guide 67
Installing system software

Access Backup and Restore features from WebTools

1 Open an Internet browser and type the IP address of the Fiery Color Server.

Note: As a security measure, WebTools is designed to work only over Hypertext Transfer Protocol Secure
(HTTPS). By default, WebTools uses a self-signed certificate created by the Fiery Color Server. This causes the
web browser to display an untrusted certificate message while accessing WebTools. It is safe to ignore this
message and proceed to access WebTools.

2 In WebTools, click the Backup and Restore tab on the left side.

3 Log on with Administrator privileges and click OK.

Note: The default password (Fiery.1) will be set after any of the following:

• Re-installing the system software

• Restoring the factory default image
• Resetting to the factory default

Access Backup and Restore from Command WorkStation

You can access Backup and Restore from WebTools or Command WorkStation.
1 Launch Command WorkStation and login to the Fiery Color Server with Administrator privileges.

2 From the Server menu, select Device Center.

3 In Device Center window, select Tools > Fiery Resources and Settings or Fiery System Image.

The Backup and Restore will display on the default web browser window.

Backing up or restoring the Fiery Color Server

The following tasks describe using on WebTools for backing up and restoring the Fiery Color Server.

Setup automatic scheduled backup

Note: When you set up the scheduled backup, only the latest backup will be stored. Previous backups will be deleted.

1 In the Backup and Restore window, click Fiery System Image > Schedule Backup.
If you have not logged in as an Administrator user, you are required to do so. Enter the administrator’s password,
and click Log In.

2 Select Enable automatic backup, and select when you want to start the backup process on the Fiery Color Server.

Note: The backup process takes more than an hour to complete and it requires the Fiery Color Server to be Idle
status. If the Fiery Color Server is not in Idle status, the backup process does not start.

3 Click Save.
 Service Guide 68
Installing system software

Backup manually

1 In the Backup and Restore window, click Fiery System Image.

2 Click Backup Now.

3 Log in as an Administrator.

4 In the Backup dialog box select one of the following options:

• USB - Select this option if you want to create a backup on a USB drive.
• Internal hard drive - Select this option if you want to create a backup on the internal storage device of the Fiery
Color Server. You must specify the file name of the backup image. The default image name is the server name
of the Fiery Color Server.

5 Click Continue.

6 If you choose USB in Step 4 on page 68, then select one of the following options in the Create USB backup dialog
box:

• New image - Select this option if you want to create a backup of the current Fiery Color Server. You can select
Create bootable image option to make the USB drive or the USB HDD a bootable device.

Note: If you select the Create bootable image option, then the USB drive or the USB HDD specified as the
destination becomes a bootable device.
• Fiery factory image - Select this option if you want to create a backup of the Fiery Color Server factory image.
When you select the Fiery factory image option, then Create bootable image option is enabled automatically.

7 In the Create USB Backup dialog box make a note of the Estimated size of the backup file.
See USB drive requirements section below.

8 Connect the USB drive to the USB connector on the Fiery Color Server.

9 Click Continue.

USB drive requirements

The minimum size required for the USB drive depends on the actual size of the backup file. You can determine
the size of the backup file by checking the Estimated size field in the Create USB Backup dialog box.
You need to use a USB drive that has a storage capacity more than the Estimated size. The USB storage device
will be formatted to the FAT32 file system. The existing content on the USB storage device will be erased during
the backup process.

Restore the backup image

1 In the Backup and Restore window, click Fiery System Image.

 Service Guide 69
Installing system software

2 In Fiery System Image, click Restore.

If you have not logged in as an Administrator user, you are required to do so. Enter the administrator password,
and click Log In.

3 Make sure that your backup image is accessible from the Fiery Color Server.
If you want to restore the backup image stored on the USB drive, be sure to attach the USB drive to one of the
USB 3.0 ports on the Fiery Color Server.

4 Select one of the following restore options:

• Restore from a local image

• Restore from a USB storage device
• Restore from the factory default image
Note: Restore from a local image is displayed if a backup image of the Fiery Color Server is available in the
internal hard drive.

5 Click Continue.

6 Follow the on-screen prompts to restore the backup image.

Note: The Fiery Color Server must remain powered ON during the backup or restore process.

Restore the system by booting from a bootable USB drive

Follow the instructions described in Restore the system from bootable USB storage device on page 69.
You need to connect a monitor, keyboard, and mouse to the Fiery Color Server.

Using bootable USB storage device to restore

Use the following restore procedure when the Fiery Color Server does not boot from the built-in hard disk drive.

Restore the system from bootable USB storage device

To restore from the bootable USB storage device, you must have created a backup with the Create bootable media
option. If you have created a backup as bootable backup image, follow these instructions.

Note: You can use this procedure to install the system software after you replaced the storage device with a new one.

1 Shut down the Fiery Color Server.

2 Attach the bootable USB backup media to the Fiery Color Server.
Do not attach other USB devices to the Fiery Color Server.

3 Press the power button to turn on the Fiery Color Server.

The Fiery Color Server will boot from the bootable USB backup media.

4 Follow the instructions on the printer control panel display to restore the backup image.
 Service Guide 70
Installing system software

Installing system software using Fiery Installer Builder

To install the system software, you need the following items:

• Fiery Installer Builder - Download the application from the Analyst/Service Tech Corner page on Sales Portal.
Product image Fiery ES IC-419 v1.03, v1.1 and v1.2 are not supported for this hardware.

• Account at Sales Portal

You need to have an account at Sales Portal to download the Fiery Installer Builder. If you do not have an
account at Sales Portal, you can register at Sales Portal.
• Server name or IP address of the Fiery Color Server
If the Sales Portal account information is not available, or if you are not registered to the Sales Portal, you can use
the server name or IP address of the Fiery Color Server to download the Fiery Color Server system software.
• Any Windows computer with:
• Windows 10 or Windows 11
• USB port - USB 3.x is recommended for faster installation
• Minimum 500 MB of available storage space
• Internet connection enabled
To download the system software files, you need Internet access.

Install Fiery Installer Builder on this Windows computer.

• USB drive
• Ethernet crossover cable (if performing a network installation).

Fiery Installer Builder

Use Fiery Installer Builder to perform the following tasks:

• Download the system software files for the Fiery ES server.

• Format and load the system software on a USB drive for system software installation.
• Perform the network installation via a peer-to-peer Ethernet cable connection.
Note: The Fiery Installer Builder is a self-updating application. If a newer version is available and the Windows
computer having the Fiery Installer Builder is connected to the Internet, the Fiery Installer Builder downloads and
installs the most recent version automatically.

Download and install Fiery Installer Builder

1 On your Windows computer, open your web browser and access the Sales Portal.

2 Enter your account information to log on to the Sales Portal.

 Service Guide 71
Installing system software

3 Select Fiery Installer Builder from the list of links.

4 Click Download and read the license agreement.

5 Click Accept to start downloading the software.

6 Navigate to the downloaded Fiery Installer Builder software file and double-click the .exe file (the file type is
Application).
When the installation is complete, the Fiery Installer Builder window appears automatically. The Fiery Installer
Builder icon is placed on the Windows desktop.

Access the Fiery Installer Builder User Guide

The Fiery Installer Builder User Guide in PDF format is accessible from the application.
1 Double-click the Fiery Installer Builder icon on the desktop to start the application.

2 Click Settings icon on the lower left corner of the window.

3 Click User Guide button.

Download the system software

You can download the system software from the Fiery cloud server using Fiery Installer Builder. The approximate
time required to download the system software image varies with the Internet speed, and image size.
1 Open Fiery Installer Builder.

2 Click Add.

3 At the Sales Portal window, enter your Sales Portal credentials and click Login. Proceed to step 4 on page 71.

• If you do not have the account information for the Sales Portal, register to the Sales Portal.
4 At the Select a Brand window, click a brand name and click Next.

5 At the Select a Product window, click a product image you want to install, and click Next.

Product image Fiery ES IC-419 v1.03, v1.1 and v1.2 are not supported for this hardware.

6 At the Summary window, click Terms of Use and Privacy Policy links to read the software license terms and
conditions.

7 Click the check box if you agree with the terms and conditions, and click Accept to start the software download.
A status bar appears to show the progress. Wait until the download is complete.

8 When you finish downloading, you will need to prepare a USB drive with the image for installation.

Note: For more information on how to prepare the USB drive, see Fiery Installer Builder User Guide.
 Service Guide 72
Installing system software

Install the system software using the prepared USB drive

You can install the system software using the prepared USB drive.

Install system software

1 Remove all USB devices that may be connected to the Fiery Color Server.

2 If possible, print the Configuration pages ( see Printing Fiery Color Server pages on page 16).
The Configuration pages contain a list of any installed options and a record of the customer’s current Setup
configuration.

3 If you are reinstalling the same version of system software, back up the current system configuration (see Backing
up the system configuration on page 64).

4 Power off the printer using the main power switch.

The Fiery Color Server will automatically shut down.

5 Move the Fiery Color Server power switch to the OFF (O) position.
6 Disconnect all external cables from the Fiery Color Server, except the power cable and the printer interface cable.

Note: Be sure to leave the power cable connected between the Fiery Color Server and the power outlet.

7 Flip the service switches to boot mode (switch 1 set to ON; switch 2 set to OFF).

Note: The LED display is mounted in upside-down orientation.

 Service Guide 73
Installing system software

Figure 24: Service switches on the Fiery Color Server

1 LED display
2 Service switches
3 Flip the service switches from normal (OFF) position
4 Flip service switch 1 to ON position

8 Attach the USB drive created with Fiery Installer Builder to one of the USB connectors on the Fiery Color Server.
If dust covers are attached to the USB connectors, remove one dust cover using needle nose pliers.

9 Power on the Fiery Color Server by pressing the power switch to set ON (|), and then power on the printer using
the main power switch on the front.
Make sure that the Fiery Color Server turns on.

10 Check the LED display for the file transfer activity. After confirming the LED activity starts and the LED display
shows the cyclic codes (C1 > C2 > C3 > C1...), turn off the printer using the main power switch on the front.

11 Wait while the files are transferred.

The file transfer can take from 10 to 15 minutes depending on the USB drive.
The LED on the drive shows sporadic activity during this time. After the Fiery Color Server LED display shows
the cyclic codes (C1 > C2 > C3 > C1...), it eventually settles on 00. When all of the files have been transferred, the
Fiery Color Server automatically shuts down.

12 Remove the USB drive from the Fiery Color Server.

13 Flip the service switches to normal mode (both switches set to OFF).
For an illustration of the service switch modes, see Figure 24: on page 73.

If you do not remove the USB drive (step 12 on page 73) and do not flip the service switches to
normal mode (step 13 on page 73), when the Fiery Color Server is starting up, it will try to copy the
files again from the USB, and cause the Fiery Color Server start up to fail.
 Service Guide 74
Installing system software

14 Reconnect the cables to the Fiery Color Server.

• Connect the network cable between the Fiery Color Server and the customer network.
• Connect the crossover Ethernet cable between the Fiery Color Server and the printer.
Note: Be sure to use the correct cable for each connection.

15 Make sure that the Fiery Color Server power switch is in the ON (|) position.

16 Power on the printer using the main power switch.

Allow the Fiery Color Server to start up and reach Idle (00 should appear on the Fiery Color Server LED display).

Note: If you press the Fiery icon on the printer touch panel before the Fiery Color Server finishes the startup
process, TCP connect error appears on the printer touch panel. Press OK to return to the Home screen, and wait
until the Fiery Color Server reaches Idle.
Wait approximately 35 - 40 minutes longer for the Fiery Color Server to become Idle. The Start page will be
disabled by default and has to be enabled manually to print the Start page.

17 If you saved a configuration file earlier, restore the system configuration (see Restoring the system configuration
on page 65).

Note: If it was not possible to save a configuration file or if you installed an upgraded version of system software,
you must configure Setup using the Configuration pages you printed earlier. For information about performing
Setup, see Configuration and Setup, which is part of the user documentation set. Bypass any settings if it is more
appropriate for the site administrator to set them. After you exit Setup and allow the system to reboot, ask the
site administrator to restore the custom files that were archived earlier.

18 Install any required software patches:

• If you reinstalled the same version of system software, be sure to reinstall all software patches that were
previously installed on the Fiery Color Server. For a list of installed patches, see the Configuration pages that
you printed earlier.
• If you installed an upgraded version of system software (for example, version 1.0 to version 2.0), contact your
authorized service/support center for a list of valid software patches. Some or all of the patches listed on the
Configuration pages that you printed earlier may no longer be valid. Before installing a patch, be sure to
verify with your authorized service/support center that it is valid for your system version. Installing an invalid
patch may result in system corruption.

19 Reconnect any USB devices that you may have removed earlier.

Steps to do after installing or updating the system software

• (Optional) Set up the proxy configuration if you have a proxy server.

• In Configure, click Fiery Server > System Updates > System Updates > HTTP Proxy Settings, and enter the
proxy server information. Save your changes and reboot the Fiery Color Server.
• You can also enter the proxy server information in System Updates application if a monitor, mouse, and
keyboard are attached to the Fiery Color Server.
 Service Guide 75
Installing system software

For more information on setting up proxy configuration, see Configuration and Setup, which is part of the user
documentation.
 Service Guide 76
Troubleshooting

Troubleshooting
The Fiery Color Server is a server for printers, and is generally part of a configuration that has connectivity to the
printer and workstations or computers. Problems may occur in one of three areas:

• Inside the Fiery Color Server.

• In the interface between the Fiery Color Server and the printer.
• In the interface between the Fiery Color Server and the workstations or computers to which it is connected.
This chapter identifies the source of common problems that may occur with the Fiery Color Server and suggests
ways of correcting them. This chapter does not attempt to provide troubleshooting information for attached
computers such as Windows or Mac computers, printers, or extensive networks. Refer problems in these areas to the
appropriate service departments and network administrators.
If network administrators need to troubleshoot job errors that occur with Command WorkStation, refer to
Troubleshooting information on page 95 including how to use the Job Error Report feature to collect error
information to send to Fiery Technical Support.

When performing the service procedures described in this chapter, follow the Precautions on page 11.

Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check the following items:

1 Does the printer work?

If the printer works, but the user cannot print the Fiery Color Server Test Page, a service call is probably required.

2 Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the Fiery Color Server Test Page fail to print?
• Does the Fiery Color Server fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the Fiery Color Server fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Fiery Command WorkStation Help or
Configuration and Setup, which is part of the user documentation set.
If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to
make a service call. Keep a log of the failures the customer has observed.
 Service Guide 77
Troubleshooting

3 Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the Fiery Color Server
network requirements.

4 Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print
settings.

If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

Preliminary on-site checkout

Most problems with the Fiery Color Server are caused by a loose board or cable connections. This section describes
the quick checks that you can do to locate and fix obvious problems. It describes how to eliminate any problems with
external connections to the back of the Fiery Color Server, and then addresses checking internal board and cable
connections. Check external and internal connections before replacing any components.

Note: Verify that the network is functioning, no unauthorized software or hardware is installed on the Fiery Color
Server, and no problems have occurred with a particular print job or application. The on-site administrator can help
you verify these issues.
For problems that persist after you check the external and internal connections, this section provides a
comprehensive list of internal and external checks that may help you fix the problem.
For more information about servicing and troubleshooting problems with the printer, see the documentation that
accompanies the printer.

Symptoms and solutions

For various problems and possible actions, see the following table. To learn possible causes and solutions for a
specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order
listed in the numbered steps. Verify functionality after each numbered step. Proceed to the next numbered step only
if the problem persists.
For example, in the following steps, perform step 1 and then verify functionality. If the problem is resolved, do not
perform step 2.

1 Check and reseat the printer interface cable.

2 Replace the printer interface cable.

Symptom Possible cause Suggested action

LED codes
 Service Guide 78
Troubleshooting

Symptom Possible cause Suggested action

Note: If the Fiery Color Server is turned on and hanging on a diagnostic code, first perform the following actions to see if they
fix the problem:

1 Press the power switch to set to the OFF (0) position.

2 Wait another 30 seconds.

3 Turn on the Fiery Color Server using the power switch.

4 Wait approximately five minutes to see if the Fiery Color Server reaches Idle.

5 If the problem persists, make sure that you have reseated internal cable connections and verified system components.

6 If the problem persists, see the code/symptom and suggested actions in the following pages.
 Service Guide 79
Troubleshooting

Symptom Possible cause Suggested action

00 When the Fiery Color Server is Idle and 1 Check and reseat all cable
in Operational mode, the LED display connections between the Fiery
shows 00. Color Server and printer.
If the LED display shows 00, but the 2 Make sure that the Fiery Color
system is not functioning properly, one Server service switches are set to
or more of the following may be the OFF (both away from ON).
cause of the problem:
3 If the server date/time cannot be set
• Faulty connection between the Fiery or responds slowly, replace the
Color Server and the printer battery on the motherboard, and
then update the date/time in Server
• Service switches are set to an
incorrect mode Setup.

4 Shut down and open the Fiery

• Improper service board cable
connection Color Server, and do the following:
Reseat the power and data cables to
• Corrupted system software
the HDD. Make sure that the data
• Missing, faulty, or dead battery cable is connected to the proper
connector on the motherboard.
• Corrupted BIOS settings on the
motherboard 5 Reinstall the system software.

• Missing or faulty chassis fan 6 If no airflow or fan noise is evident

at the vent holes of the chassis
• Faulty CPU and/or CPU cooling
where the chassis fan is located,
assembly
replace the chassis fan.
• Faulty HDD or HDD connection
7 Replace the external cables, one at a
• Faulty motherboard time.

8 Check and reseat the CPU cooling

assembly.

9 Replace the CPU cooling assembly.

10 Replace the CPU.

11 Replace the HDD data cable.

12 Replace the HDD.

13 Replace the motherboard.

A7, A8 Possibly one of the following: 1 Replace the motherboard.

• Faulty motherboard 2 Replace the CPU.

• Faulty or missing CPU

3b, 50, 52, E1 Possibly one of the following: Replace the motherboard.

• Missing or faulty DIMM

• Faulty motherboard
 Service Guide 80
Troubleshooting

Symptom Possible cause Suggested action

55 Possibly one of the following: 1 Check and reseat the DIMM.

• Missing or faulty DIMM 2 Replace the DIMM.

• Faulty motherboard 3 Replace the motherboard.

90 Faulty motherboard Replace the motherboard.

FF Possibly one of the following: 1 Replace the motherboard.

(during the startup, Fiery Color Server
hangs displaying FF)
• Faulty motherboard 2 Replace the CPU.

• Faulty or missing CPU

Note: FF shown after the Fiery Color
Server becomes Idle or shortly at the
startup does not indicate an error
status.

Any other code that the system hangs Faulty motherboard

1 Make sure that you reseated the
on before reaching the idle state
internal cable connections and
verified system components.

2 Replace the motherboard.

Startup

Fiery Color Server starts up and then One of the following:

1 Check and reseat the printer
shuts down
• Faulty connection between Fiery interface cable between the Fiery
Color Server and printer. Color Server and the printer.

• Corrupted security chip. 2 Replace the printer interface cable.

• Faulty power supply 3 Listen for the power supply fan and
feel for airflow.
• Faulty motherboard
4 If you do not feel air from the
• Faulty CPU power supply fan, you may need to
• Faulty printer interface board replace a faulty power supply.

5 Replace the motherboard.

6 Replace the CPU.

7 Replace the printer interface board.

 Service Guide 81
Troubleshooting

Symptom Possible cause Suggested action

Fiery Color Server starts up, but the One of the following:
1 Reboot the printer and wait for the
Fiery screens on the printer control
• Printer interface firmware has been printer and the Fiery Color Server
panel are unavailable for more than 15
minutes. upgraded and a system reboot is to start up and reach Idle.
required.
2 Verify that the Fiery Color Server
• Faulty connection between the Fiery and the printer have the same time
Color Server and the printer. and date information. If the time
and date information do not match
on both devices, the Fiery icon may
fail to appear.
Verify that the Fiery Color Server
and the printer have the same time
and date information. If the time
and date information do not match
on both devices, the Fiery icon may
fail to appear.

3 Reboot the Fiery Color Server.

4 Check and reseat the cable

connections between the Fiery
Color Server and the printer.

5 Replace the external cables one by

one.

Fiery Color Server starts up, and stays One of the following:
1 Make sure that the Fiery Color
on, but does not reach Idle.
• Service switches are not set for Server service switches are both set
Normal operation. to OFF for Normal operation (away
from “ON”).
• System software is corrupt.
2 Power off/on the Fiery Color
• Hard disk drive is faulty. Server.
• Missing or faulty DIMM(s), or faulty 3 Reinstall the system software.
DIMM connections.
4 Reseat the cables to the hard disk
• Motherboard is faulty. drive.
• CPU missing or faulty. 5 Replace the hard disk drive cable.

6 Replace the hard disk drive.

7 Check the DIMM(s) and reseat

them to remove any oxidation on
the connectors.

8 Replace the motherboard.

9 Replace the CPU.

 Service Guide 82
Troubleshooting

Symptom Possible cause Suggested action

User authentication feature of the Faulty printer interface connections. Check connections of the printer
printer does not work interface board and replace associated
cables or the printer interface board, if
necessary.

System problems

Clock is slow; time listed on One of the following:

1 Replace the battery on the
Configuration page is earlier or later
• Missing or dead battery on the motherboard, and then update the
than the actual time.
motherboard. time in Fiery Color Server Setup.

• Faulty motherboard. For information about Fiery Color

Server Setup, see Configuration and
Setup, which is part of the user
documentation set.

2 Replace the motherboard.

System performs slowly or hangs One of the following:

1 Check that the DIMM is installed in
periodically.
• Missing or faulty DIMM(s), DIMM the correct slot (DIMM-A0) (See
installed in wrong slot, or faulty DIMMs on page 32).
DIMM connections.
2 Reseat to remove any oxidation on
• Faulty hard disk drive. the connector.

• Overheated or faulty CPU. 3 Reseat the cables to the hard disk

drive.
• Faulty motherboard.
4 Replace the hard disk drive cable.

5 Replace the hard disk drive.

6 Make sure that the CPU on the

motherboard is present and firmly
seated and that the fan cable is
connected.

7 Replace the CPU.

8 Replace the motherboard.

Enclosed chassis fan is noisy, or is not Fan is faulty. Replace the chassis fan.
spinning.

System software installation

 Service Guide 83
Troubleshooting

Symptom Possible cause Suggested action

Fiery Color Server remains on for 30 One of the following:

1 Make sure that the Fiery Color
minutes (or longer) after beginning
• Service switches are set to the wrong Server service switch 1 is set to ON
installation.
mode. and service switch 2 is set to OFF.

• Fiery Color Server must be reset. 2 If the service switches are in the
wrong position, power off the Fiery
• Faulty USB drive. Color Server, set the switches
• Faulty hard disk drive cable or hard correctly, power on, and allow the
disk drive. installation to resume.

• Corrupted CMOS. 3 Power off the Fiery Color Server,

wait 10 seconds, and then power on
• Faulty motherboard. again.
• Faulty CPU. 4 Check the LED on the USB drive.
If the LED is not blinking (remains
off or solid), the flash drive may be
improperly seated. Power off the
Fiery Color Server, reseat the flash
drive, power on, and then allow the
installation to resume.

5 Retry the installation using a

different USB drive.

6 Reseat the cables to the hard disk

drive.

7 Replace the hard disk drive cable.

8 Replace the hard disk drive.

9 Replace the motherboard.

10 Replace the CPU.

During installation, the LED on the One of the following:

1 Power off the Fiery Color Server,
flash drive remains off or solid (not
• Faulty or improperly seated USB reseat the flash drive, power on, and
blinking).
drive. then allow the installation to
resume.
• Faulty motherboard.
2 Retry the installation using a
• Faulty hard disk drive. different USB drive.

3 Replace the motherboard.

4 Reseat the cables to the hard disk

drive.

5 Replace the hard disk drive cable.

6 Replace the hard disk drive.

 Service Guide 84
Troubleshooting

Symptom Possible cause Suggested action

The LED on the Fiery Color Server Failed to retrieve product information. If the Fiery Color Server is found, the
shows error codes It is not Fiery Color Server. hardware might not have initialized
EE -> 11.-> EE -> 11.... properly to retrieve the product name.

The LED on the Fiery Color Server This is not supported server. Product information is found, but the
shows error codes installer does not support this product.
EE -> 02.-> EE -> 02....

The LED on the Fiery Color Server Hard disk drive is missing. Check the Fiery Color Server to verify
shows error codes the hard disk drive installation.
EE -> 09.-> EE -> 09....

The LED on the Fiery Color Server Failed to format the hard disk drive. Replace the hard disk drive.
shows error codes
EE -> 43.-> EE -> 43...
.

The LED on the Fiery Color Server The USB device may have a corrupted
1 Run Windows Disk Error Check on
shows error codes image file, or your hard disk drive
the USB device.
EE -> 44.-> EE -> 44.... cannot be accessed.
2 Prepare the USB device again using
the Fiery USB Setup Tool.

3 Use another computer with an

external connection to format the
hard disk drive, if the installer
cannot write to the hard disk drive.

4 If the above actions do not work,

replace the hard disk drive.

The LED on the Fiery Color Server Failed to install bootloader.

1 Use another computer with an
shows error codes
external connection to format the
EE -> 45.-> EE -> 45....
hard disk drive, if the installer
cannot write to the hard disk drive.

2 If the above actions do not work,

replace the hard disk drive.

Backup and restore

The LED on the Fiery Color Server Failed to mount hard disk drive The Fiery Color Server is not properly
shows error codes partition. installed. Reinstall the Fiery Color
EE -> 21.-> EE -> 21.... Server.

The LED on the Fiery Color Server Failed to format the hard disk drive. Replace the hard disk drive.
shows error codes
EE -> 43.-> EE -> 43....
 Service Guide 85
Troubleshooting

Symptom Possible cause Suggested action

The LED on the Fiery Color Server The USB device may have a corrupted
1 Run Windows Disk Error Check on
shows error codes image file, or your hard disk drive
the USB device.
EE -> 44.-> EE -> 44.... cannot be accessed.
2 Prepare the USB device again using
the Fiery USB Setup Tool.

3 Use another computer with an

external connection to format the
hard disk drive, if the installer
cannot write to the hard disk drive.

4 If the above actions do not work,

replace the hard disk drive.

Network

If you suspect a network problem, keep in mind the following:

• If the Fiery Color Server does not appear in the list of printers on the network, there may be another device on the network
with the same Ethernet hardware address.

• Conflicting network settings may be set in Setup and on the customer’s workstation.

• Inappropriate Setup options may cause printing problems.

• Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup, which is part of the user documentation set.
 Service Guide 86
Troubleshooting

Symptom Possible cause Suggested action

Unable to connect to the network; or One of the following:

1 Make sure that the network cable is
neither LED on the 10/100/ 1000BaseT
• Wrong cable. Do not use a crossover the correct type and connected to
network connector is lit.
cable. the designated LAN port on the
Fiery Color Server connector panel.
• Wrong port. Do not use the printer
port. The printer port is reserved for 2 Check the cable connection to the
the printer and for installing system network.
software from a PC.
3 Replace the cable with a new or
• Faulty network cable or connection. tested cable.

• Faulty network. 4 Request that the network

administrator check Network
• Faulty Ethernet port on the Setup.
motherboard.
5 Request that the network
administrator check other devices
on the network.
If other devices are not functioning,
there could be a problem with the
network.

6 If the rest of the network is

functioning properly and the
problem persists, replace the
motherboard.
 Service Guide 87
Troubleshooting

Symptom Possible cause Suggested action

System starts up slowly (seems to hang) One of the following:

1 Request that the network
and the Configuration page displays an
• Normal behavior. administrator change the default
error on the “IP Address” line under
“Network Setup". inFiery Color Server Network
System is searching for a nonexistent
Setup.
DHCP server. DHCP is enabled by
default on the Fiery Color Server, but 2 If neither LED on the designated
the customer’s network is not using network port is lit on the Fiery
DHCP. Color Server, check the cable
connection to the Fiery Color
• If the customer's network is using
Server and the network. Make sure
DHCP:
that the cable is the correct type.
• Network is faulty. 3 If the network cable is the correct
type and is properly connected to
• Faulty Ethernet port on the
the Fiery Color Server, connect a
motherboard.
new network cable to theFiery
Color Server.

4 Request that the network

administrator check other devices
on the network.
If other devices are not functioning,
there could be a problem with the
network.

5 Replace the motherboard.

Printing

Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a
test page to make sure that the printer itself does not need servicing or adjusting.

Test page fails to print Print engine is not ready to print.

1 Make sure that the printer is
powered on and ready to print.

2 Check the printer control panel for

indications or messages about the
printer status.
 Service Guide 88
Troubleshooting

Symptom Possible cause Suggested action

There is a problem with the connection

1 Make sure that the Fiery Color
between the Fiery Color Server and the
Server power button LED is lit. If
printer.
not, press and hold the power
button for a few seconds to turn on
the Fiery Color Server.

2 Power off/on the printer.

3 Make sure the network optixons are

available from the printer control
panel.

4 Check again that the printer

interface cable is present and
properly connected to the Fiery
Color Server and the printer.

5 Check again that the printer

interface board is present and
properly connected to the
motherboard.

6 Replace the printer interface cable.

7 Replace the printer interface board.

8 If the problem persists, you may

need to service the printer.

Corrupted system software. Reinstall system software.

Faulty hard disk drive. Replace the hard disk drive.

If replacing the hard disk drive does not
correct the problem, make sure you
install the old hard disk drive back into
the Fiery Color Server.

Fiery Color Server appears in the list of PostScript error. Make sure that Print to PostScript
printers on the customer’s workstation, Error in Setup is set to Yes. Check for
but certain jobs do not print. error messages on the Fiery Color
Server output.
 Service Guide 89
Troubleshooting

Symptom Possible cause Suggested action

Application problem.
1 Print a job from a different
application to determine if the
problem is associated with a
particular application.

2 Make sure that the connection

between the Fiery Color Server and
the workstation is working by
downloading a test page from the
workstation or printing a simple
file, such as a text file.

3 Resend the problem file.

Configuration page is completely or

mostly blank.
• Missing, incorrect, or faulty 1 Check the DIMM(s) and reseat
DIMM(s). them to remove any oxidation on
the connectors.
• Corrupted system software.
2 Reinstall system software.

3 Replace the motherboard.

A print job stalls or stops after one or a PostScript or application error.

1 Cancel the Fiery Color Server print
few pages.
job.

2 If this fails to clear the problem,

power off/on the printer.

Missing, incorrect, or faulty DIMM(s),

1 Power off the Fiery Color Server;
or faulty DIMM connections.
check for missing DIMMs and
reseat the DIMMs to remove any
oxidation on the connectors.

2 Replace the motherboard.

Color quality is not consistent Problem with the printer. Test the printer and service, if
necessary (see the service
documentation that accompanies the
printer).

File or application problem.

1 Print a different color test page
from another application.

2 If the quality of the test page is

good, there may be a file or
application problem.
 Service Guide 90
Troubleshooting

Symptom Possible cause Suggested action

Out of calibration or calibration

1 If you suspect that a custom
information/curves on the active
calibration setting is causing the
partition are corrupted.
problem, reset the calibration
setting to its default measurements:
In Command WorkStation > Device
Center > General > Tools, click
Calibrator.
In Fiery Calibrator, click Calibration
Manager icon. Select the calibration
setting that you suspect is causing
the problem, and click View
Measurements. Click Reset to
Default Measurements, and click
Yes to confirm.
Reset to Default Measurements
resets the currently selected Fiery
Color Server calibration to factory
defaults.
If resetting to default calibration
does not solve the problem, you
may need to service the printer.

2 If resetting to default calibration

fixes the color quality, the custom
calibration may have been the cause
of the problem. Request that the
site administrator recalibrate the
Fiery Color Server. For details, see
Color Printing, which is part of the
user documentation set.

3 If the problem persists after

recalibration, the calibration
information on the hard disk drive
may be corrupt. Reinstall system
software.

4 If the problem persists, the hard

disk drive may be corrupt. Verify
that all hard disk drive cabling is
correct.

5 If hard disk drive cabling is correct,

you may need to replace the hard
disk drive.
 Service Guide 91
Troubleshooting

Symptom Possible cause Suggested action

Print quality is poor Missing or outdated printer description Make sure that the appropriate printer
file. description file is installed.
For information about printer files, see
Application cannot find the appropriate
Printing, which is part of the user
printer description file.
documentation set.

Problem with the printer. Test the printer and service, if

necessary (see the service
documentation that accompanies the
printer).
 Service Guide 92
Troubleshooting

Symptom Possible cause Suggested action

Out of calibration or calibration

1 If you suspect that a custom
information/curves on the active
calibration setting is causing the
partition are corrupted.
problem, reset the calibration
setting to its default measurements:
In Command WorkStation > Device
Center > General > Tools, click
Calibrator.
In Fiery Calibrator, click Calibration
Manager icon. Select the calibration
setting that you suspect is causing
the problem, and click View
Measurements. Click Reset to
Default Measurements, and click
Yes to confirm.
Reset to Default Measurements
resets the currently selected Fiery
Color Server calibration to factory
defaults.
If resetting to default calibration
does not solve the problem, you
may need to service the printer.

2 If resetting to default calibration

fixes the color quality, the custom
calibration may have been the cause
of the problem. Request that the
site administrator recalibrate the
Fiery Color Server. For details, see
Color Printing, which is part of the
user documentation set.

3 If the problem persists after

recalibration, the calibration
information on the hard disk drive
may be corrupt. Reinstall system
software.

4 If the problem persists, the hard

disk drive may be corrupt. Verify
that all hard disk drive cabling is
correct.

5 If hard disk drive cabling is correct,

you may need to replace the hard
disk drive.
 Service Guide 93
Troubleshooting

Symptom Possible cause Suggested action

Pages come out blank, or tinted with Loose cable connection between the
1 Check again the printer interface
green or some other color Fiery Color Server and the printer.
cable and connection at the Fiery
Color Server and the printer.

2 Power off/on the printer.

3 Replace the printer interface cable.

Problem with the printer. Test the printer and service, if

necessary (see the service
documentation that accompanies the
printer).

If the user can print the Configuration page from the printer control panel but cannot print a job from a computer on the
network, request that the site administrator do the following:

• Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and
network drivers.

• Activate the network and use it to communicate with other printers.

• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway
address) match the settings used in the network.

Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.

Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does not match network
settings on the Fiery Color Server. Problems may also arise when printing from a specific application or printing a
particular file.
Most of these problems show up as printing problems and do not necessarily indicate Fiery Color Server
malfunction. The customer’s site administrator can eliminate many printing problems without requiring you to make
a service call. The site administrator deals with:

• Error conditions on the printer.

• Network connection problems that result in the printer not appearing in the list of printers on the customer’s
computers

Note: If the printer does not appear in the list of printers on the network, there may be another device on the
network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers.
• Printing problems caused by inappropriate Setup options.
• Application-specific printing errors caused by missing or incorrectly installed printer description files.
 Service Guide 94
Troubleshooting

Printing to the Fiery Color Server

If the customer can print the Fiery Color Server Test Page but cannot print a job from a computer on the network,
you may have to make a service call. However, first make sure that the site administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and
network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and
gateway address) match the settings used in the network.

When you make a service call, check the Fiery Color Server connector panel to make sure that the appropriate
network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print
quality problems, print a Test Page to make sure that the printer does not need servicing or adjusting. Also, make
sure that the correct paper is being used in the printer.

Note: EPS file generation is not completely standardized among applications. Some users may encounter problems
while printing certain EPS files.

If the printer does not print

The following table lists possible causes and solutions when the printer does not print.

Table 1: Causes and solutions when printer does not print

Possible Cause Solution

Is the power on? Press and hold the power button on the Fiery Color Server to turn it on and/or
when the Fiery Color Server is ready, power on the printer.

Are the cables between the Fiery Color Make sure that the printer interface cables are completely and correctly connected
Server and the printer connected? to the printer and the Fiery Color Server.

Is the specified paper loaded? Load the specified paper in any of the input trays.

Can you print a Test Page from the printer

driver?
• If you cannot print the Test Page, the printer may be out of order.

• You may need to service the printer.

Is the enclosed fan present and functioning? Verify that the enclosed fan is present, oriented correctly, and functioning.
 Service Guide 95
Troubleshooting

Other printing problems

The following table lists other printing problems and what to do about them.

Table 2: Other printing problems

Problem Action

An image is printed on the reverse side of the Reload the paper in the paper tray upside down.
paper.

Multiple pages are fed through the printer at Remove all the pages from the paper tray and fan them gently before reloading.
once.

Paper misfeeds occur frequently.

• Check the paper size settings.

• Use the recommended paper.

• Avoid using curled, folded, wrinkled, perforated, or glossy paper.

It takes too long to complete the print job.

• The data is so large or complex that it takes additional time to process.

• If the Data indicator is blinking, data is being processed.

• Wait until it is finished.

Troubleshooting information

You can create the following information:

• Job Error Report

• System Logs
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System Logs, and the
Printer Device Logs at the same time.
When Command WorkStation is not able to connect to Fiery, Fiery shows up the recovery page. The recovery page
will have the new option to download the System Log.
For the procedure of collecting the Printer device logs, see the service manual of the printer.

Job Error Report

Job Error Report contains the important troubleshooting information that the technical support personnel can use
to solve customer issues. When a user encounters a job error, system fault, or any unexpected output while printing
a job, the user can generate a report from Command WorkStation. The Job Error Report is a collection of job files,
logs, and server information in a zip file, and it is available from both macOS and Windows versions of Command
WorkStation.
 Service Guide 96
Troubleshooting

Note: The error log entries are overwritten after a period of time. To ensure the error logs contain the relevant
information, create the job error report as soon as possible after the error is observed. Create the job error report
before rebooting the Fiery Color Server and if possible, before any additional print jobs are processed or printed.

Create a Job Error Report

1 In Command WorkStation, select a job in the Printed or Held list.

Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error
Report button is not available.

2 If accessing from a Windows client computer, press Ctrl and right-click the job. If accessing from a Mac computer,
press Command + Control and right-click the job.

3 In the shortcut menu, click Create Error Report.

4 Enter information about the job error.

1 Enter any comments and additional details in the text field. The followings are recommended:

• Date and time error occurred.

• Observed error codes, if any.
• Description of expected result.
• Description of incorrect result.
• Steps for how error occurred.
• Frequency of error (such as single event, rarely, sometimes, frequently, always).
• Whether the error has occurred with more than one file.
• Whether the file selected for the report is the same file that had the error.
• Operating system version, if the print job was sent from a client computer.
• Version of Fiery Color Server user software installed.
• Description of any other actions performed on the Fiery Color Server during the same time period.
2 Optional - To include the raster in the report, select Rasters.
The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed
size of the report. In this case, it may be useful to provide it separately.
3 Optional - To include color profiles in the report, select Color Profiles.
Color profiles can be useful to include if they are custom profiles and the print colors are incorrect.
4 Optional - To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.
5 Optional - To include the native source file in the report, click Add +.
The native source file can be useful to include if the job does not process or print. However, it may exceed the
allowed size of the report. In this case, it may be useful to provide it separately.
 Service Guide 97
Troubleshooting

5 Attach any additional related files to the report.

The job error report size can be up to 2 GB. If the selections and attachments result in a report larger than 2 GB,
the report must be reduced in order to be completed.

6 Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to
technical support.

7 Save the job error report.

Download the System Logs

The Fiery Color Server provides the ability to download system logs that can be sent to the technical support for
diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job
files.
1 Start a web browser and access the Fiery Color Server by entering the server name or IP address of the Fiery
Color Server.

Note: If a message about an untrusted connection appears or you are asked whether you want to proceed, you
can safely ignore the message and proceed to access WebTools.

2 In WebTools, click the Configure tab.

3 Log on with Administrator privileges and click OK.

To log on with the Administrator privileges, use the administrator’s password set by the site administrator.

4 On the left side, choose Fiery Server > System Logs > Download

5 Specify the location and save the system log file.

 Service Guide 98
Specifications

Specifications
This chapter provides an overview of Fiery Color Server features, specifications, and safety certifications.

Note: Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the
current parts list maintained by your authorized service/support center. Install the correct parts as directed by your
service/support center.

Hardware features

• Intel Pentium G5400 3.7 GHz (x2) CPU

• RAM: 8 GB (4 GB x2)
• Hard disk drive (500 GB)
• 2 USB 3.0 ports
• 10BaseT/100BaseTX/1000BaseT network port for network printing
• 1000BaseT printer port for a Ethernet cable to the printer
• 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)
• Dedicated power supply
• Power switch

Physical specifications

• Operating environment:
• Temperature: +10°C to +40°C
• Relative Humidity: 10%-85% (non-condensing)
• Power supply voltage input: 100-240V, 50-60Hz, 1.5-3A
• Rated Power Consumption: 100W (typical)
• Dimensions (height x depth x width): 41.9 cm (16.5 in.) x 39.4 cm (15.5 in.) x 25.4 cm (10.0 in.)
• Weight: 10.4 kg (23.0 lb.)
 Service Guide 99
Specifications

Networking and connectivity

The Fiery Color Server has the following networking features:

• Supports AppleTalk and TCP/IP protocols simultaneously

Note: AppleTalk is supported only for downloading fonts.
• RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection
Note: The latest user software must be installed onto all computers that print to the Fiery Color Server. Using
incompatible versions of the system and user software may result in system problems. For more information, see the
user documentation.

Safety and emissions compliance

The Fiery Color Server has been certified to meet or surpass the following standards:

Safety approvals

• IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013 and

EN60950-1: 2006+A11:2009+A12:2011+A1:2010+A2:2013
• IEC 62368-1:2014 (Second Edition) and EN 62368-1:2014 + A11:2017
• CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014
And CAN/CSA C22.2 No. 62368-1: 2014
• CCC – China
• NEMKO- N-Mark
• Morocco

EMI/EMC approvals

• FCC Title 47, Part 15 Subpart B

• Innovation, Science and Economic Development Canada (ISED), ICES-003
• VCCI-CISPR 32: 2016
• EN 55032: 2015
• EN61000-3-2: 2014
• EN61000-3-3: 2013 + A1:2019
• EN55035: 2017 + A11:2020
• AS/NZS CISPR 32: 2013
• EN62311: 2008
 Service Guide 100
Specifications

• CCC-China
• KC – Korea
• NEMKO – EMC – CoC
• BSMI – Taiwan
• Morocco