Process Walk Interview Sheet
Process Walk Interview Sheet
Interviewer: Step #:
Don't forget to take pictures of the interviewees
Interviewee: Step Name:
and the space.
Date:
Questions Data Notes
1. How many people work on this step? # of staff: 1
How many people are shared resources and 1
# of shared She is a shared resource
work elsewhere too? resources:
1. How many people work on this step? # of staff:
How many people are shared resources and work # of shared
elsewhere too? resources:
2. What % of the time do people have available to % of time
work on this step? available:
3. How long from the time work is available to you
until it is passed to the next step? Lead time:
4. How long would it take to complete this activity if
you could work on it without being interrupted or Work
(touch) time:
without waiting?
5. What % of units received at this step are % complete
complete and accurate? and accurate:
6. How many units are waiting to be worked on right
now? Is that normal? # of units in inbox
How old is oldest job in the queue? (WIP):
7. Do you have to set-up anything (equipment, etc.)
before doing this step? Setup time
(if applicable):
If so, how long does that take?
8. What system is being used for this step? How do
you track needed information (reports, Information
flow:
spreadsheets, etc.)?
9. Batching: Is work "bundled" before moving to the
next department? If so, how many units move to the # Items in
each batch
next step at a time?
10. What issues or barriers to flow make this step Barriers to flow,
painful or time-consuming? waste identified:
AHAs/Observations Potential Opportunities Solution Parking Lot
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Process Walk Interview Sheet
Walk Interview Sheet
Don't forget to take pictures of the interviewees
and the space.
Notes
She is a shared resource
Solution Parking Lot
Copyright 2024 GoLeanSixSigma.com. All Rights Reserved.
Process Walk Interview Sheet
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Process Walk Interview Sheet
Interviewer: Scott Step #: 5
Don't forget to take pictures of the
Interviewee: Tracy Step Name:
interviewees and the space.
Date: 15-Sep Package Order
Questions Data Notes
1. How many people work on this step? # of staff:
How many people are shared resources # of shared 1 She is a shared resource.
and work elsewhere too? resources:
2. What % of the time do people have % of time
available to work on this step? available:
15%
3. How long from the time work is available
to you until it is passed to the next step? Lead time: 10 There is some waiting for supplies.
4. How long would it take to complete this
activity if you could work on it without being Work
(touch) time:
3
interrupted or without waiting?
5. What % of units received at this step are % complete
93% Some have to be sent back.
complete and accurate? and accurate:
6. How many units are waiting to be
worked on right now? Is that normal? # of units in Oldest item in queue has been
inbox (WIP):
18
How old is oldest job in the queue? there 20 minutes.
7. Do you have to set-up anything
(equipment, etc.) before doing this step? Setup time Prior to shift, pre-stock supplies are needed
(if applicable):
10
If so, how long does that take? for the lunch rush.
8. What system is being used for this step?
How do you track needed information Information
flow:
They have a Point-of-Sale Order system.
(reports, spreadsheets, etc.)?
9. Batching: Is work "bundled" before
moving to the next department? If so, how # Items in Ideally, she wants to package them right
each batch
1
many units move to the next step at a away, so the food doesn't get cold.
time?
10. What issues or barriers to flow make Barriers to flow, Often lots of orders are ready at the same
this step painful or time-consuming? waste identified:
Yes
time; Often I don't package them FIFO.
AHAs/Observations Potential Opportunities Solution Parking Lot
IIt's Lots of Customers Install Cordless phone
very activities complain if VM for with headset
busy at for they get there help will help
lunch waitstaff 1st but wait for with multi-tasking
time food longer FIFO
Difficult to than others
She is taking know Better
payments & which communication
answering customers with chef on
phones too are order readiness
waiting
longest
Copyright 2024 GoLeanSixSigma.com. All Rights Reserved.
Process Walk Interview Sheet
Difficult to
She is taking know Better
payments & which communication
answering customers with chef on
phones too are order readiness
waiting
longest
Copyright 2024 GoLeanSixSigma.com. All Rights Reserved.
Process Walk Interview Sheet
Cordless phone
with headset
will help
multi-tasking
Copyright 2024 GoLeanSixSigma.com. All Rights Reserved.
