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Issues: Eventually Sayid's Performance Deteriorated

Sayid, a top student at an engineering college, faced challenges at First Tech Solutions due to a lack of communication regarding project assignments and dissatisfaction with his role. Despite multiple attempts to switch to a testing project, his concerns were dismissed, leading to a decline in his performance. Recommendations include improving communication channels and providing clear guidance for employees facing dissatisfaction with their work.

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Nimai Krishna
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6 views2 pages

Issues: Eventually Sayid's Performance Deteriorated

Sayid, a top student at an engineering college, faced challenges at First Tech Solutions due to a lack of communication regarding project assignments and dissatisfaction with his role. Despite multiple attempts to switch to a testing project, his concerns were dismissed, leading to a decline in his performance. Recommendations include improving communication channels and providing clear guidance for employees facing dissatisfaction with their work.

Uploaded by

Nimai Krishna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SUMMARY

Sayid, a top student at Tier-2 engineering college, was thrilled to get selected at a large and
highly reputed company, First Tech Solutions. He had several conversations with his
seniors regarding the good working of the company. However, things did not go as planned.
The company had a policy where they assessed the learnings of the new recruits. Those who
fared better were placed on important projects whereas testing projects, were given to the less
brilliant. Sayid got a project meanwhile his heart was always inclined towards testing. He tried
switching his work several times by first reaching out to the HR manager, his Team Lead and
then the project manager but nothing helped. He even tried to reach out to his college senior,
but some complications hindered that process. Eventually Sayid’s performance deteriorated.

ISSUES
There were several communication issues in the case.

1. Company did not communicate the proper path to be taken where there is any kind of
issues during a running project.
2. Sayid directly reaching out to the Tejinder, the HR manager.
3. HR and seniors dismissed Sayid’s interest with comments like "you'll realize it's for the
best"
4. Sayid waited six months before expressing dissatisfaction, and by then he was already
disengaged.
5. HR gave a flat refusal without exploring options or showing empathy.
6. Sayid’s emotional outburst ("You are responsible!") reflected accumulated frustration
due to ineffective communication channels.
Recommendations

Sr.no Sender Receiver Message Channel Timeline


1. Company All How to go E-mail Within a
Employees about when week
not satisfied
with the
given work.
2. Sayid Maya Don’t want Verbal Immediately.
(Project to continue (Direct)
manager) in
development
work but
wanted to
join testing.
3. Sayid Both team Switch from Formal immediately
lead one team to meeting
another
4. Company All Bond related E-mail Immediately
employees policies and
release
clauses
5. Project Manager All Process of E-mail Immediately
employees internal
transfer
6. Company All Mandatory Verbal Post basic
employees therapy for (Direct) evaluation.
selected
employees

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