MSC ACCOUNTING & FINANCE

INTERNSHIP REPORT
NRSP Microfinance bank limited

THE ISLAMIA UNIVERSITY OF BAHAWALPUR

Submitted To: Prof.Zahid Ali

Submitted By: Sadia Noreen

Roll N0: 16

Session: 2020-2022

9/22/2022
NRSP Microfinance Bank Limited

Acknowledgement

All praises are for ALLAH ALMIGHTY that has bestowed upon human being
the crown of creation and has endowed him with knowledge and wisdom. After
Allah, the last Prophet Muhammad (PBUH) who brought for us revelation and
unlimited knowledge and civilized the barbarian human being.

I am very thanking full to ALLAH ALMIGHTY who gave me the courage to

complete this complex task and to my ever caring and loving parents whose
prayers helped me to reach of my life.

Besides, there are many people who supported me in formation of this report and
without the support of them I could never be able to complete this report
successfully.

A very short period of time.in this report I‟m very thank full sir Muhammad
Arshad and qualified staff members and my respected teacher employees of NRSP
MFBL. Bahawalpur, who cooperated me with their guidance at each step of my
internship They have provided me a lot of information and knowledge about the
NRSP MFBL in a very short period of time.

Sadia Noreen

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OBJATIVES OF STUDY THE ORGANIZATION

The primary purpose of this to fulfillment of the requirement for the degree of
DOP commerce. For this connection each student of this practice course is required
to undertake training in a relevant organization selected by them ,for a period of 6-
8 weeks .the secondary purpose of this internship is to understand how the
theoretical knowledge can be applied to the practical situations and examine an
organization‟s financial issue and identify its opportunities

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TABLE OF CONTENTS:

EXECUTIVE SUMMARY……………………………………………………………………….5

CORE REPORT TEXT…………………………………………………………………………..6

(a) HISTORY OF BANKING SECTOR…………………………………………………………8

(b)INTRODUCTION OF NRSP Microfinance bt……………………………………………….10

 Establishment:……………………………………………………………………………….10
 Structure of NRSP microfinance bt…………………………………………………………10
 Ownering…………………………………………………………………………………….11
 Vision………………………………………………………………………………………..11
 Mission……………………………………………………………………………………..11
 Core Value………………………………………………………………………….............12
 Outreach…………………………………………………………………………………….13

(c) ORGANIZATIONAL STRUCTURE………………………………………………………..14

 Organizational structure in terms of reporting lines……………………………………15

 Functions of NRSP……………………………………………………………………..16
 Management of the Organizations………………………………………………….......20

(d) DEPARTMENT OF THE BRANCH………………………………………………………..21

 Clearing House Department………………………………………………………….21

 Account Opening Department………………………………………………………..25
 Cash Department……………………………………………………………………..27
 Deposit Department………………………………………………………………….28
 Advance Department…………………………………………………………………30
 Computer Department………………………………………………………………..32
 Account Department…………………………………………………………………33

(e) PRODUCT LINE OF THE NRSP………………………………………………………...34

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 NRSP Cash & Gold scheme…………………………………………………………..34
 Student Loan Scheme………………………………………………………………….34
 NRSP Kisan Dost scheme…………………………………………………………….35
 Corporate Advances………………………………………………………………….36
 Miscellaneous………………………………………………………………………..40

(f) CORPORATE SOCIAL RESPONSIBILITY OF NRSP………………………………42

 Education………… ………………………………………………………………….43
 Health Care …………………………………………………………………………44
 People with Special Needs…………………………………………………..............45
 Women & Child Welfare…………………………………………………………….46
 Cultural Promotion…………………………………………………………………..47

(g) FINANCIAL ANALYSIS OF NRSP…………………………………………………….48

 Balance Sheet………………………………………………………………………….49
 Profit & Loss Account………………………………………………………………..50
 Statement of comprehensive Income………………………………………………...51
 Cash Flow Statement………………………………………………………………….52

(h) CONCLUSION & RECOMMENDATION…………………………………....................53

(i)BIBLIOGRAPHY……………………………………………………………………………55

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NRSP Microfinance Bank Limited
EXECUTIVE SUMMARY

This report highlights the operations and functions of NRSP act as financial agent to its
customers in return it gets reward for its services in the shape of profit. Being a Government
owned institution; it plays an important role in development of society as well as in development
and growth of the economy. National Bank of Pakistan is one of the leading banks in Pakistan.

According to international standards of banking system it is one of the best banks in South Asian
region as well as the bank of the year …. This report explains how different functions of NRSP
works and what are their services. Moreover, financial analysis for the last three years and
corporate social responsibility of NRSP is also discussed in this report. The report is based on
my eight-week internship program in NRSP microfinance bank limited branch, BWP. The
methodology reported for collection of data is primary as well as secondary data.

The biggest source of information is my personal experience, observation while working with
staff and having discussion with them. The annual report 2021 also helped me in this regard.

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7. CORE REPORT TEXT

(a) OBJECTIVES

Objectives of study the Organization:

The primary purpose of this study is to fulfillment of the requirements for the degree of ADP
(FINANCE) .For this connection each student of this particular course is required to undertake
training in a relevant organization selected by them, for a period of 06-08 weeks.

The secondary purpose of this internship is to understand how the theoretical knowledge can be
applied to the practical situations and examine an organization‟s financial issues and identify its
opportunities/ problems and also suggest corrective measures. This internship is also very
necessary to gain confidence and become aware of the mechanism of an organization. As an
internee I want to achieve following objectives during my internship and organization study:

 To familiarize with a business organization.

 To familiarize with the different departments in the organization and their functioning.
 To enable myself to understand how the key business process are carried out in
organization.
 To understand how information is used in an organization for decision making at various
levels.
 To relate theory with practice.
 I was also keen to gain professional experience in an actual testing environment.
 I want to develop my skills in the application of theory to practical work situations.
 To develop my attitude conducive to effective interpersonal relationships.
 To acquire good work habits and sense of responsibility.
 To enhance my learning experience by application of fundamental concepts previously
learned.

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HISTORY OF BANKING SECTOR

Banking:
 J.W Gilbert in his principles and practice banking defines a banker in these words: “A
banker is dealer in capital or more properly, a dealer in money. He is intermediate party
between the borrower and the lender. He borrows of one and lends to another”. A financial
establishment which uses money deposited by customers for investment, pays it out when
required, makes loan at interest, exchanges currency, etc.

 The American defined the term banker in a very broad sense as under:
“By banking, we mean the business of dealing in credits and by a „Bank‟ we include every
person, firm or company having a place of business where credits are opened by deposits of
collection of money or currency”.

BRANCH MANAGER

CHIEF ACCOUNTANT

CASHIER-I CASHIER-II CASHIER-III ASSISTANT ASSISTANT

-I -II

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(b)INTRODUCTION OF NRSP Microfinance Bank Limited

NRSP Microfinance Bank Ltd. is one of the leading microfinance banks in Pakistan. It

commenced its operations in March 2011 with a strong social mission to provide financial

services to poor and marginalized clients including small and landless farmers. The Bank also

offers quality banking services to its valued clients including Government and private

institutions.

NRSP Bank adheres to internationally recognized Corporate Governance and prudent banking

practices. This has enabled the Bank to double its equity within 5 years. As part of offering

innovative products and services, the Bank is also privileged to be the 1st regulated provider of

Islamic microfinance services in Pakistan.

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NRSP bank‟s capital has been thoroughly fuelled by prominent organizational holdings so to

speak: the international Finance Corporation, Acumen, KFW and simultaneously the National

Rural Support Program itself. The bank has managed to spread its longevity across the country

by establishing about 155 branches across 53 districts; its services offer a range of financial

provisions including Deposits, Micro-Credit and Micro-Insurance to the „uninitiated‟ portion of

the country‟s population.

The PACRA and JCR-VIS Credit Rating Company limited has acknowledged the bank‟s status

by simultaneously upgrading its Long Term entity rating to A and Short Term to A-1.

Vision

To become the leading Microfinance Bank in Pakistan.

Mission

We believe in harnessing the potential of people through inclusive finance; for poverty reduction

and a brighter future.

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Core Values

 Integrity

We endeavor to make integrity and honesty an integral part of our operations.

 Transparency

We provide the highest level of disclosure and transparency to our stakeholders.

 Innovation

We consistently strive to offer innovative products to meet the demands of our customers.

 Accountability

We take full responsibility of our decisions and actions.

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Outreach

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(b) ORGANIZATIONAL STRUCTURE

Organizational Structure In Terms Of Reporting Lines:

In NRSP Microfinance Bank limited, the head is called “Chairman” or “President” of the Bank. And
after President there is Four Broad of Directors.

 Fig no.4 Structure of NRSP Organization

NRSP organization structure

International Finance Corporation (IFC)

Shareholding: 16%
International Finance Corporation (IFC), holds 16% stake in the
Bank. IFC, a member of the World Bank Group, is the largest
global development institution focused exclusively on the private
sector in developing countries. IFC has invested nearly 19 billion
dollar in FY 16 in different companies worldwide

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Bank aus Verantwortung (KfW)

Shareholding : 16%
KfW is part of the German Government‟s global Development Bank. KfW
holds 16% equity stake in NRSP MFB. Main sectors of financial
cooperation under KfW‟s Development Aid are water supply and
sanitation, renewable energy and energy efficiency, as well as the
development of the financial sector. KfW provided 7.4 billion euros in
loans and grants for development aid worldwide.

Acumen

Shareholding : 11%
Acumen is a US based organization that invests in social business to
pursue a double bottom line. Acumen was the first of the three investors to
have brought its 11% equity stake in the Bank.

National Rural Support program

Shareholding : 57%
The National Rural Support Program (NRSP) was set up by the
Government of Pakistan as one of the earliest Public-Private Partnership
models to organize rural poor into multipurpose grassroots community
organizations. 3 Federal Secretaries including Finance, Economic Affairs
Division and Planning sit as ex officio members on the Board of NRSP.
NRSP is the major shareholder (57%) of NRSP MFB.

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Functions of NRSP:

Since NRSP Microfinance bank limited is a commercial bank, it performs a variety of functions.
banks, N Its other major functions include receiving deposits, advancing loans and discounting
of exchange. This function is important because banks largely depend on the funds deposited
with them by its customers.

 Deposits:
 Current deposits;

Current deposits are also called demand liability on current deposits. NRSP Microfinance Bank
pays practically no interest on current deposits. Businessmen usually open current accounts. In
NRSP Microfinance Bank current account can be opened with a minimum amount of Rs.500/-
.with drawl from the account is take from ATM, cheques, direct debt.funds can be debited in this
account or credited in the form of cash, cheques, financial statements.no interest is paid on this
account.

Purpose of current account;

These accounts are mainly opened by business purposes and can be overdraft on arrangement
with bank.zakat is not deducted on current accounts. The initial policy of the account amount is
Rs 500 before opening an account knows your customer.

 His/her name
 Father name
 Mother name
 Income
 Education
 House address
 Rent of house
 Utility bills
 CNIC number
 Qualification
 Job
 Status
 Phone number
 Photographs

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 PLS saving deposit

Profit and loss sharing deposits (PLS) are also called checking accounts. One can deposit and
draw money easily. Profit on PLS is calculated every month but paid after six months. PLS
account can be opened with a minimum amount of Rs.500/

Saving account are meant solely for saving purposes,saving means to set aside money for further
use or to retain money to meet further requirements.Saving account has all features of current
account and except that profit is paid on maintain balance .zakat deduction is take place
exemption from zakat is claimed by submitting zakat declaration 30 days.

 PLS term deposits

Fixed term deposits are deposits with the bank for certain fixed period before the expiry of which
they cannot be withdrawn unless giving due notice. In this case the rates of profit will be
different depending upon the time period.

Profit over can be made available. Roll over option can be made available. Zakat is applicable on
the face value, if tar was outstanding from zakat on valuation date. Tax shall be recovered as par
laws of the land on profit distrusted.

 Discounting bills of exchange

Discounting of bill is practically speaking lending for exchange at their market rate i.e. it pays to
holder of the bill an amount equal to the face value after deducting interest at the current market
rate for the period. This bill has to be mature. This is the common way used for keeping a part of
assets of the bank in a liquid form.

 Agency service

NRSP Microfinance Bank also provides best and unique service to its valued customers. NRSP
Microfinance Bank provide the following agency services to the customers:

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 Collection of dividends

As NRSP Microfinance Bank deals with the purchase and sale of various types of securities,
therefore NRSP Microfinance Bank also provide dividend or interest earned on share or bonds or
invested money.

 Collection of Cheques

In the collection and payment of Cheques, bills and promissory notes etc. NRSP Microfinance
Bank acts as an agent for its customers.

 Acting as an agent

NRSP Microfinance Bank also acts as an agent correspondent or representative for its customer
at home or abroad.

 General utility services:

Utilities provided by NRSP Microfinance Bank are as follows:

I. Clearance of utility bills

NRSP Microfinance Bank provides the service of clearing the utility bills i.e. electricity, gas and
telephone bills of its customers. For this purpose it also provides evening banking services.

II. Lockers facility

NRSP Microfinance Bank also provides locker facilities to its customers to keep their valuable
assets in it. The charges of different size of lockers are different.

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III. Acts as a referee

NRSP Microfinance Bank provides useful services to its customers by acting as a referee to their
credit worthiness.

IV. Supply of information

NRSP Microfinance Bank provides operational and advisory service for foreign exchange
accounts/activities.

V. Unmatched Banking Facilities

 Deposit security, Guaranteed by Government of Pakistan.

 Highest rates of return to attract the savings.

 Lowest rates on exports and other borrowings.

 Largest contribution towards Government and Semi-Government requirements.

 Agents of the SBP handling Treasury Functions, receipts of Taxes & other Revenues.

 Handling of salaries & pensions of federal/provincial/defense personnel.

 Utility Bills collections.

 Hajj arrangements.

 Sale and encashment of prize Bonds.

 Sale and encashment of Defense Savings and Special Savings Certificates.

 Rational Human Resource Management.

 Loans:

When a customer borrows from a banker a fixed amount repayable either in periodic install
mentors in lump sum at a fixed future time, it is called a “loan”. When bankers allow loans to
their customers against collateral securities they are called “secured loans” and when no
collateral security is taken they are called “clean loans”. The credit department of

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NRSP Microfinance Bank has providing the following

 Types of loans

I. Short term loans

II. Long term loans
III. Working capital loan
IV. Syndicate (project) loan
V. Monitoring
Management of the Organization:

The management and organizational structure of the nationalized banks have uniformity. This
management and organizational structure is briefly described as Board of Directors, Executive
Board and Branch Managers.

1. Board of Directors:
2. Dr. Rashid Bajwa
Chairman/NRSP Designate
3. Mr. Shoaib Sultan Khan
NRSP Designate
4. Mr. Fazlullah Qureshi
NRSP Designate
5. Dr. Ayesha Khan
Acumen Designate
6. Mr. Naved A. Khan
Independent Director
7. Ms. Ayesha Muzaffar
Nominee Director IFC

8. Mr. Zahoor Hussain Khan

CEO/President NRSP Bank

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(c) DEPARTMENTS OF THE BRANCH:

Banking procedures are divided between various departments. Different departments do their
jobs in occurrence with the bank policies. In NRSP Microfinance Bank each branch is divided
into various departments depending on their size and volume of business. Head of department
manages each department & officials of the branch follow procedures. The departments working
within NRSP Microfinance Bank branch are as under:

 Clearing House Department

 Remittance Department
 Account Opening Department
 Cash Department
 Deposit Department
 Advances Department
 Computer Department
 Pension Department
 Account Department
1. Clearing House Department:
The Clearing System enables cheques to be paid or cleared centrally and settlement made for
receivables and payables between the banks. The SBP co-ordinates clearing activity through its

offices, called the Clearing Houses, set up in big

cities and towns. Where SBP does not maintain its
own office, some other bank, usually , NRSP
Microfinance Bank of Pakistan (performs this
function. But the clearing house facility is available
only for cheques/instruments drawn on banks
situated within the same city/clearing house area.

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Types of Cheques Collected

 Transfer Cheque

Transfer cheques are those cheques which are collected and paid by two different branches of the
same bank situated in the same city.

 Clearing Cheque

Clearing Cheques are those cheques which are drawn on the branches of some other bank of the
same city or of the same area which covers a particular clearing house.

 Collection Cheque

Collection Cheques are those cheques which are drawn on the branches of either the same bank
or of another bank, but branches are not in the same city or they are not the members of clearing
house.

 Working of the Clearing Process

Under the clearing arrangements, the State Bank of Pakistan (SBP) offers a Clearing House or a
centralized exchange facility, which works on the following general lines:

All the banks operating in a city who are members of the Clearing House maintain an account with the
SBP’s Clearing House. Every day representatives of all the banks in every city meet the Clearing House,
first meeting in the morning, at an appointed time, for the purpose of depositing their own customers ,
cheques/instruments to be collected from other banks and receiving cheques/instrument drawn on
their account holders from the others banks.

At the Clearing House accounts of all the banks are debited by the total amount of cheques/instruments
drawn on their customer’s accounts and credited with the amount of their customer’s
cheques/instruments drawn on other banks, as per the list of cheques submitted by each bank.

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The cheques/instruments received, also called Inward Clearing, and are taking back by
each bank to its bank/branch. The amounts of each cheques/instrument is debited or recovered
from each drawee customers‟ account and credited to the Clearing House account. Similarly,
against the amount credited by the Clearing House as Outward Clearing, the appropriate
customers‟ accounts are credited and clearing House account is debited. Any
cheques/instruments received by a bank that cannot be paid, due to insufficient balance in its
customer‟s account or for any other reason, are returned back to the Clearing House and a credit
is claimed and obtained there against.
Timing: (Monday to Saturday)
o 1st Clearing at 10:00 a.m.
o 2nd Clearing at 2.30 p.m.

 Special Clearing
In addition to the normal clearing function at Clearing house it is mutually agreed to hold an
extra clearing at the clearing house on the particular day and time which is known as “special
clearing” it is arranged due to the rush of work arising out of say, more Holidays declared by the
Central Govt. at a time, but normally special clearing is held on last working day of half yearly
and yearly closing i.e. 30th June and 31st Dec. every year.

2. Remittance Department
The Remittance department deals with the transfer of money from one place to another. Funds
transfer facility or remittance of funds is one of the key functions of the banks all over the world.
Remittances through banking channels save time, costs less and eliminate the risks involved in
physical transportation of money from one place to another.

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National Bank of Pakistan transfers money in the following ways.

 Pay Order
 Demand Draft
 Mail Transfer
 Telegraphic Transfer
 Pay Slip
 Call Deposit Receipt
 Letter of Credit
 Travelers Cheque

The Job responsibilities & requirements of remittance department include:

 Responsible for money transfers, issuance of pay-orders & drafts, collection items,
maintenance of cheque books & ATM cards and all other counter specific products and
services
 Ensure highest level of customer service in a professional and competent manner
 Must ensure that the activities are carried out strictly in accordance with the laid down
procedures/processes, and SBP/Compliance guidelines
 Responsible for Cash, Clearing, Inland remittances including Demand Drafts and Pay
Orders
 Ensure high standards of customer services within the assigned turn around time
 Ensure compliance with SBP's regulations and internal controls
 handling cash, clearing, local remittances, and other related activities at branch level

 Kinds of Remittances
o Transfer within the branch
o Transfer from one branch to another
o Transfer from one bank to another bank in the same city
o Transfers from one bank to another bank in two cities.

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3. Account Opening Department:

The opening of an account is the establishment of banker-customer relationship. This department
performs the duty of opening accounts for customers. It also issues checkbooks to customers. A
person who wishes to open an account with the bank has to fill an account opening form
obtained from any branch of National Bank of Pakistan. The bank officer tactfully obtains
information about character, integrity, responsibility, occupation and the nature of business of
the perspective customer. Any individual, who has attained the age of majority and is of sound
mind can open and maintain his/her account. Two or more individuals may open an account

jointly. Similarly, business organizations such as sole proprietary concerns, partnership firms,
and limited liability companies as well as non-profit organizations like clubs, trusts, societies,
associations and NGO‟s etc, may open their accounts. The documents required for National
Bank of Pakistan‟s Account opening are showed as Annexed VII at the end of this report.

The following requirements are necessary for opening an account:

 Title of Account
 Full Name of Applicant
 Occupation
 Address
 Telephone No.
 Currency of account
 Nature of Business
 Introducer‟s Name, Address & Signatures
 Special instruction regarding the account
 Initial Amount of the Deposit
 Opening Account Appendix
 Signature of the applicant
 Reference‟s Signature and name

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Some important information regarding introducer e.g. the name and account number of the
introducer is written on the form. Then in order to find out whether he is a true introducer or not,

a letter is sent to him thanking him for this introduction so that anything wrong may come into
notice. There are different requirements for different types of accounts and accountholders.

Functions of Account Opening Department

 Providing account opening form according to the customer's requirements,

 Guide the customer about the requirements of the account opening and form filling,
 Check the forms whether they are correctly completed or not,
 Preparing checklist,
 Stamping on the form,
 Maintaining account opening register,
 Pasting of forms in register after release from general banking in charge,
 Issuance of cheque books,
 Issuance of accounts maintenance certificate,
 Closure of account
 Verification of signature in case of cheque presented before releasing of account opening
from SS card is not yet scanned
4.Opening Account

In this document the signature of Account

Holder and the signature of Account
opening officer exist and also the number of
Account also mention like 189-1.And the
amount which is deposit into Account it
depend on the nature of Account that either
it is current Account or fixed deposit
account.

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5.Cash Department:
All physical movement of cash in the bank is made through the cash department. As bank is
borrowing and lending institution, therefore cash is the top most priority of Bank. Another aspect
is that cash department is for the security purpose, security in a sense that there should be no
embezzlement of funds or in money leaded to bank by any party or person. The efficiency of

bank is also related to this department the more efficient the bank is the stronger and busy is the
cash department.

The following books are maintained in the cash department:-

 Receiving Cashier Books

 Token Book
 Paying Cashier Book
 Scroll Books
 Cash Balance Book

When cash is received in counter, it is entered in the Scroll Book and Receiving Cashier Book.
At the close of the day, these are balanced with each other. When the cheque or any negotiable
instrument is presented at counter for payment, it is entered in the Token Book and Token is
issued to the customer. The Token and the cashier make entry in the Payment Book and the
payment is made to payee. At the close of the day, the Token Book and paying Cashier Book is
balanced. The consolidated figure of receipt and payment of cash is entered in the Balance Book
and drawn closing balance of cash.

. This is very important department because cash is the most liquid asset and mostly frauds are
made in this department, therefore, extra care sis taken in this department and nobody is allowed
to enter or leave the area freely. Mostly, cash area is grilled and its door is under the supervision
of head of that department. Officer checks the books maintained in this department.

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Normally cash department performs following functions:

 Collection of funds
 Acceptance of deposits
 Collection of utility bills
 Payment of checks
 Remittances
 Act according to any standing instructions
 Transfer of funds from one account to another
 Verification of signatures
 Posting
 Handling of Prize bond

6.Deposits Department:
Importance:
Bank deals in money and they are merely mobilizing funds within the economy. They borrow
from one person and lend to another, the difference between the rates borrowed and lend from
their spread or gross profit. Therefore, we can rightly state that deposits are the blood of the
banks which cause the body of an institution to get to work. These deposits are liability of the
bank so from the viewpoint of bank we can refer to them as liabilities
Types of Deposits;
Deposits can be segregated on two bases, one is the duration in which these funds are expected to
be with the bank, and second is the cost of getting these funds. So we can divide deposits into
two classes according to duration:

 Time Deposits
 Demand Deposits
And on the basis of the cost of acquire these funds, a deposit can be classified as any one of the
following four:

 High Cost
 Medium Cost
 Low Cost
 No Cost

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Bank has different kind of deposit schemes in order to induce deposits. These schemes are a
mixture of the above mentioned two types of deposits with and addition of different services and
requirements, mode of transactions, basis for calculation of profit, deduction, additional benefits,
and eligibility for different groups. In the similar fashion, national Bank of Pakistan has large
variety of deposit schemes and some of these are as follows:

 Fixed Deposits:

In this type of account a certain amount is deposited for a certain period such as six months, one
year, two year or longer. A fixed deposit receipt is issued in the name of the depositor. The
receipt is signed by the officer in charge and the bank manager. A notice is given to the depositor
on a prescribed from two weeks before the Fixed Deposit Receipt (FDR) falls due, requesting the
depositor to withdraw his money or to renew his deposits. The interest is allowed on fixed
deposit varies with the period for which the deposit is made.
 Short Notice Term Deposit:
This kind of deposit is for a short period as the name indicates. The depositor may withdraw his
deposit at any time by giving seven days notice to the banker. This type of deposit facilitates the
trader to withdraw his amount with interest of the deposited period.
 Call Deposit:
Call Deposits are the sorts of deposits, which are deposited with the banker against any tender.
This is without interest deposit, this may be with interest provided with the depositor has agreed
to keep this amount with the banker for some fixed period.
 Cumulative Deposit Certificate:
This is just like of fixed deposit. In this kind of deposit, the rate of interest is higher as compared
to other kind of deposits, which are mentioned previously. The rate of interest rises gradually as
the period extends. Its period ranges from three month to twenty years.

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 Monthly Income Scheme:

National Bank of Pakistan has also introduced Monthly Income Scheme for the benefits of its
customers. An individual or institution, company, corporation etc. can take the advantage of this
scheme.

 Ledgers of Deposit Department

The following types of ledgers are concerned with deposit department:
 Saving Ledgers
 Current Ledgers
 Profit and Loss Sharing Ledgers
 Fixed Deposit Register
 Cumulative Deposit Certificate Register
 Cash Book
 Daily Profit and Loss Summary Book
 Voucher Register

7.Advances Department:
The bank is profit seeking institution. It attracts surplus balance from the customer at low rate of
interest and makes advances at a higher rate of interest to the individuals and business firms.

The advances Department receive application from intending borrowers. After receiving
application the advance department processes it further. After analyzing and detailed
investigation, they decide whether to approve the loan or not. Some loan approvals are made by
the Manager of the branch within his powers as prescribed by the bank‟s higher authorities,
while some loan applications are submit to higher authorities for their approval. Some advances
are of the following nature

 Loan against Gold

 Agriculture advance to farmers
 Medium term advance for working capital
 Long term advance for setting industry
 Short term advance to businessman
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The National Bank of Pakistan offer following products (Advances) to its customers

 NRSP Saibaan
 NRSP Advance Salary
 NRSP Cash & Gold
 Students Loan Scheme
 NRSP Mudarbah

The Advances department deals in following transactions:

 Preparation and submission of proposals of Running finance, Cash finance, Demand

finance, Export finance, Staff finance, Finance against imported merchandise etc for
sanction of finance limit from the hire authority.
 Preparation and posting of vouchering of all type of finance.
 Accruals & recovering of Markup on finances on periodical basis.
 Approval of transfer of funds through DD-TT, PO, MT, IBCO etc to various branches by
debiting the limits.
 Preparation of weekly, monthly, quarterly, and annually statement to the hire authority.
 Transfer of funds from one account to another account of the party taking the authority
letter.
 Preparation of advances record.
 Timely submission of returns/reports, daily, weekly, monthly & quarterly.
 Checking of computer outputs of the department on daily basis.
 Balancing of all financing heads.

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8. Computer Department:
This department is playing a very important role in making the banking procedures faster and
helping the bank for providing better services to its customers. The NRSP microfinance bank has
three types of branches in all over Pakistan, these included
 Batch Branches

The branches where all transactions are carried out with the computer base system but these
branches are not connected to the central computer with wide area net working. Batch branches
are using three type of system, Branch Back Office (BBO) based on FoxPro, Branch Automated
System based (BAS) on UNIX, Branch Integrated System (BIS) based on FoxPro in Karachi
mostly branches are facing this problem. BAS was establish in the beginning while BBO is
currently implemented now efforts are under way to convert all branches into Electronic Banking
System (EBS) which is used by online branches as this system does not require a person to
remain sitting till the branch closed its daily operation but the system automatically close itself
when the branch timing is over. The database in head office is also based on this system.

 Manual Branches
The branches where all transactions are carried out manually and records are maintained on
registers usually stored in big wardrobes. Manual branches reports Regional head office
regarding their daily transactions. In Regional head office through On Line, terminal data goes to
head office central computer; Except for branches those are On Line as they transfer their daily
data directly through their own terminal. As day-to-day, activities of all branches are recorded in
a central computer.

9.Pension Disbursement Department

The NRSP Microfinance Bank was Pakistan‟s leading institution which performs the function of
pension payments or disbursements to pensioners. The pension disbursement department is
responsible for making pension payments to Government Pensioners. The person who wants to
receive his/her pension from National Bank of Pakistan can open an account with any branch of
National Bank of Pakistan. The bank performs this function through Demand Draft Purchase or
simply called DD Purchase. This department performs following functions:

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 Making Pension Payments
 Opening of Account of Pensioner
 Entry of amount paid to pensioner in Government Pensioners Register
 Verifications of Signatures of Pensioners
 Making Demand Draft Purchase Register
 Employees Old Age Benefit also deal in this Department(EOBI)

10.Accounts Department
Accounts Department of the bank can be considered the most important department. This
department is basically concerned with processes and activities of recovering, sorting,
summarizing and reporting data resulting from the whole day transactions of all the departments.
Actually the process of this activity starts from the preparation of all the required vouchers by
different related departments. When these vouchers are prepared, these are posted into respective
computer terminals by the relevant departments. Before merging, a batch list is printed out by
Computer Department and duly checked by the respective departments. After this, merging stage
comes, after which a proof list is printed out. This is the stage, where Accounts Department
starts performing its function. The account department prepare following vouchers and reports:

 Monthly Profit & Loss account- F48

 General Ledger
 General Ledger- Abstract
 Check Book Issue Register
 Western Union payments Register
 Demand Notices
 Miscellaneous Book
 Bank Transfer scroll
 Posting NRSP Advance Salary
 General Ledger- Head wise
 End of Day register
 Monthly return register
 Charges A/c register
 P-L-S Profit list
 Weekly Telegram
 Mail Transfer Register
 Government Scroll
 Government Scroll Debit & Credit
 Transfer Responding Advice Dispatched Register-F15
 Cash Remittance IN
 Cash Remittance OUT

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Product line of Nrsp:

1.NRSP Cash & Gold

With NRSP Microfinance Bank Cash & Gold, the customers meet their need for ready cash
against their idle gold jewelry. The rate of markup is 18.5 % p.a. This product has following
features:

 Facility of Rs. 35,000 against each 10 grams of net contents of gold

 No maximum limits of cash
 Repayment after one year
 Only gold ornaments acceptable
 Weight and quality of gold to be determined by NBP's appointed sheriffs
 No penalty for early repayment
 For education, marriage and other consumer needs
2. Student Loan Scheme:

 Fig :Student Loan scheme

Pursuant to the announcement made by the Federal Finance Minister in his 2001-2002 budget
speech, a Student Loan Scheme (SLS) for Education was launched by the Government of
Pakistan in collaboration with major commercial banks of Pakistan (NBP, HBL, UBL, MCB and
ABL). Under the Scheme, financial assistance is provided by

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way of Interest Free Loans to the meritorious students who have financial constraints for
pursuing their studies in Scientific, Technical and Professional education within Pakistan.

The Scheme is being administered by a high-powered committee comprising Deputy Governor,

State Bank of Pakistan, Presidents of the commercial banks and representative of Ministry of
Finance, Government of Pakistan.

3. NRSP Kisan Dost:

NBP‟s affordable agricultural program offers you a wide range of financing. Loans available for
the farmers for

 Production

 Development purposes

 Purchases of tractors

 Installations of tube wells

 Purchases of agricultural implements

 Micro loans

 Good own construction

 Construction of fish pond

 Livestock farming

 Milk processing

 Cold storage

 Bio-gas plants etc.

There are two types of agriculture finance these are Production Loans & Development Loans.

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Production Loans

In production loans, loans are provided for Seeds, Fertilizer and Pesticides. These loans are
provided for one year at the rate of 12%. Limit of these loans are Rs.250, 000.The bank provide
the loans against the pledge of land.

Development Loans

In this type of loans bank provide loans for Tractor, Life Star, Dairy and Machinery. These loans
are provided for more than one year and limit of these loans are amount Rs.500, 000.

Requirements

 Agri Passbook
 CNIC
 Photographs
 Fard of land guarantors
 AKS Sajrah
 I.C.I.L Report
 N.O.C
 SS Card (Specimen Signature Card)
 CIB report
(The borrower makes the payment of loan on annually basis interest + Principal)

4. Corporate Advances:
 Cash Finance:

This is a very common form of borrowing by commercial and industrial concerns and is made
available either against pledge or hypothecation of goods, produce or merchandise. In cash
finance, a borrower is allowed to borrow money from the banker

up to a certain limit, either at once or as and when required. The borrower prefers this form of
lending due to the facility of paying markup/services charges only on the amount he actually
utilizes.

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If the borrower does not utilize the full limit, the banker has to lose return on the un-utilized
amount. In order to offset his loss, the banker may provide for a suitable clause in the cash
finance agreement, according to which the borrower has to pay markup/service charges on at
least on self or one quarter of the amount of cash finance limit allowed to him even when he does
not utilize that amount.

 Running Finance/Overdraft:

This is the most common form of bank lending. When a borrower requires temporary
accommodation, his banker allows withdrawals on his account in excess of the balance which the
borrowing customer has in credit, and an overdraft thus occurs. This accommodation is generally
allowed against collateral securities. When it is against collateral securities it is called “Secured
Overdraft” and when the borrowing customer cannot offer any collateral security except his
personal security, the accommodation is called a “Clean Overdraft”. The borrowing customer is
in an advantageous position in an overdraft, because he has to pay service charges only on the
balance outstanding against him. The main difference between a cash finance and overdraft lies
in the fact that cash finance is a bank finance used for long term by commercial and industrial
concern on regular basis, while an overdraft is a temporary accommodation occasionally resorted
to.

 Demand Finance:

When a customer borrows from a banker a fixed amount repayable either in periodic install
mentsor in lump sum at a fixed future time, it is called a “loan”. When bankers allow loans to
their customers against collateral securities they are called “secured loans” and when no
collateral security is taken they are called “clean loans”. The amount of loan is placed at the
borrower‟s disposal in lump sum for the period agreed upon, and the borrowing customer has to
pay interest on the entire amount. Thus, the borrower gets affixed amount of money for his use,
while the banker feels satisfied in lending money in fixed amounts for definite short periods
against a satisfactory security.

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5. Remittance:

 Fig: Remittance
 Demand Drafts:

Drafts drawn by one branch on another branch or on the Head Office of same bank or vice versa,
are not cheques or bills, as these have no distinct drawer and drawee. Section 85-A reads:
“Where any draft, that is, an order to pay money, drawn by one office of bank upon another
office of the same bank for a sum of money payable to order on demand, purports to be issued by
or on behalf of the payee, the bank is discharged by payment in due course”. Banker‟s drafts
payable to order on demand are within the protection of Sections 10 and 131-Aof the Negotiable
Instruments Act.

However, if a demand draft drawn on a bank by its own branch bears a forged endorsement, the
person in possession of it cannot compel that bank to pay it. As far as possible the banker‟s draft
should be crossed and it should never be drawn payable to bearer. When a person requires a
draft, he should be asked to complete the prescribed application form in which he should state
the amount of the draft, the name of the payee, and the place of payment. This application form
should be signed by the purchaser or by those persons who have been duly authorized to act on
his behalf.

When a customer requests his banker to provide him with a banker‟s draft, the amount of which
is to be debited to his account, he should enclose with his written request a cheque covering the
amount of the required draft and other charges etc. payable to banker.

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 SWIFT System:

The SWIFT system (Society for Worldwide Interbank Financial Telecommunication) has been
introduced for speedy services in the area of home remittances. The system has built-in features
of computerized test keys, which eliminates the manual application of tests that often cause delay
in the payment of home remittances

. The SWIFT Center is operational at National Bank of Pakistan with a universal access number
NRSP Microfinance Bank. All NRSP overseas branches and overseas correspondents (over 450)
are drawing remittances through SWIFT. Using the NRSP network of branches, we can safely
and speedily transfer money for our business and personal needs.

 Mail Transfer:

A Mail Transfer is a form of remittance in which the amount remitted by a customer or a non-
customer is directly credited to the account of the beneficiary with another branch. Move your
money safely and quickly using NRSP Mail Transfer service. And NRSP also offer the most
competitive rates in the market. They charge Rs 50/- exchange rate and RS 75/- postage charges
on issuing mail transfer. When the money is not required immediately, the remittances can also
be made by mail transfer (MT). Here the selling office of the bank sends instructions in writing
by mail to the paying bank for the payment of a specified amount of money.

Debiting to the buyer‟s account at the selling office and crediting to the recipient‟s account at
the paying bank make the payment under this transfer. NRSP taxes mail charges from the
applicant where no excise duty is charged. Postage charges on mail transfer are actual minimum
Rs. 40/- if sent by registered post locally Rs.40/- if sent by registered post inland on party‟s
request.

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 Telegraphic Transfer:

Telegraphic Transfer is a form of remittance, which is advised by telegram, telex or fax

machines. The fundamental principles of such transfer are otherwise identical with the Mail
Transfer. It is the message, which is sent from one branch to another on the order of payer to
payee through wire. It is one of the quickest means to transfer fund through the use of
telex/fax/internet or cable. Payment to the beneficiary is affected directly by the drawee office
upon identification or through credit into beneficiary‟s bank account. As such remitting office is
not required to issue any instrument payment to the remitter for delivery to the beneficiary.

 Pay Order:

NRSP provides another reason to transfer your money using our facilities. NRSP pay orders are a
secure and easy way to move your money from one place to another. And, as usual, NRSP
charges for this service are extremely competitive. The charges of NRSP are very low all over
the Pakistan. It charges Rs 50/- for NRSP account holders on issuing one payment order, and
charges Rs 100/- for NRSP non-account holders on issuing one payment order. It charges Rs 25/-
for students on payment of fees of educational institutions. If someone want a duplicate of
payment order they charges Rs 100/- for NRSP account holders and Rs 150/- for non-account
holders.

6.Miscellaneous:
 NRSP Cash Card:

NRSP Cash Card is a 24-hour direct access ATM/Debit card to your bank account, which lets
you pay directly from your account as an alternative payment method to cash. The transaction is
authorized and processed by entering PIN. The NRSP Cash Card holders are able to transact at
any of the 4000 + Merchants where Oryx logo is displayed and can withdraw cash from NRSP,
1-Link & M-NET ATM‟s across the country. The followings are the main features of this
product:

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 You won't need to carry a lot of cash with you every time you go out.
 Secure and Safe transaction.
 Account Information on tips (like: Mini Statement, Balance Inquiry, Utility Bill Payment
etc.)
 Enable to Withdraw Cash From 1-Link ATMs / MNET ATMs.
 Enable to Make Purchases from Around 4000 POS (Merchants) Countrywide
including2500+ POS in Karachi.
 No Card Issuance Fee for first 12 Months
 International Banking:

NRSP is at the forefront of international banking in Pakistan which is proven by the fact that
NRSP has its branches in all of the major financial capitals of the world. Additionally, the Bank
has recently set up the Financial Institution Wing, which is placed under the Risk Management
Group. The role of the Financial Institution Wing is:

 To effectively manage NRSP's exposure to foreign and domestic correspondence

 Manage the monetary aspect of NRSP's relationship with the correspondents to
support trade, treasury and other key business areas, thereby contributing to the
bank's profitability
 Generation of incremental trade-finance business and revenues
 Agricultural Loans:

Loans to the farmers with holding up to 25 acres for meeting their short term, medium and long-
term agricultural production requirements, such as:

 Agricultural inputs
 Tube Wells
 Live Stock Framing
 Land improvements
 Import/Export Business/ trade finance:

NRSP Provides highly efficient trade finance services for import/export business for our
clients/customers through large number of authorized branches where trained and motivated staff
is available to handle the business on behalf of customer.
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CORPORATE SOCIAL RESPONSIBILITY OF NRSP

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Corporate Social Responsibility (CSR) is an integral part of NRSP s corporate policy. As a

leading financial institution in the country, NRSP has taken various initiatives that demonstrate
its resolve towards the community at large. The Bank is running a full-fledged CSR Programme
to bring positive changes in society by improving the life quality of the underprivileged masses
in the Country. In addition to its demarcated and pre-defined areas of Education, Health, Special
Persons, Women & Children, the Bank is always there for the relief of affected people in case of
any natural disaster or calamity that the country faces.

We believe that looking after underprivileged communities is synonymous to serving the nation.
NRSP has a well-funded Corporate Social Responsibility Programme focusing on Education,
Healthcare, Infrastructure Development, Water Resource Development and enhancing
Livelihood Generation skills. During the year, NRSP spent around Rs. 58 million on CSR
activities.

To ensure progress, quality of work and transparency in utilization of funds under CSR schemes,
NBP regularly monitors project activities. The Bank has initiated a wide range of projects,
including provision of free primary healthcare, hospitals, mobile dispensaries, scholarships for
local students, infrastructure development and up gradation of academic institutions.

Education:

At NRSP we believe that education plays a vital role in economic development and poverty
alleviation in society. With this perspective in mind, the Bank is performing its social duty of
uplifting educational standards in the country by financially supporting various educational
institutions on a yearly basis. NRSP also extends support through educational programmes and
other skills to financially constrained students. Key scholarship and adoption carried out by
NRSP includes:

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 Scholarships:
 NRSP adopted TCF School for a lifetime in ……...
 Scholarships to numerous students through Professional Education Foundation Karachi.
 Scholarships for Sargodha Spirit Trust.
 Scholarships for Students of Namal College, Mianwali.
 Supported High School Tehsil Pazza, Baluchistan.
 Supported 88 orphan students at Roshni Homes Trust, Lahore.
 Upgradation, Equipment and Educational events:
 Supported Development & Research at Habib University, Karachi.
 Constructed waiting area in Women University, Swabi.
 Motivational Volunteer Empowerment Programme, Lahore by Family Educational
Services Foundation.
 Sponsored Workshop, “Hope Model United Nations” in Bahria University, Karachi.
 Carried out Teacher Support Programme at Minerva Education System, Karachi.
 Supplied Garbage Loader to clean the locality for school-going children to IMKAAN
Welfare Organization, Machar Colony, and Karachi.

Health Care:

Realizing the importance of providing better health services, NRSP, in collaboration with various
NGOs and institutions, organize various medical, eye and fistula camps in remote areas all over
Pakistan NRSP also upgrades and assists in upgrading the infrastructure by providing financial
and in-kind support to many hospitals and organizations. Some of these initiatives include:
 Medical Group and Facilities:
 3-day Medical Camp in Pishin, Baluchistan.
 Adopted a Female Patient Ward in Marie Adelaide Leprosy Centre, Karachi.
 Supported Al-Madad Welfare Society (for purchase of medicines) at Saman Goth,
Karachi.
 Dialysis of underprivileged kidney patients, Pak Kidney Institute, Islamabad.
 Healthcare Equipment to Ghulab Devi Chest Hospital, Lahore.
 Financial support to Fatimid Foundation Kidney Centre, Quetta.
 Infrastructure support to The Aga Khan University Hospital, Karachi.

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 Upgradation, equipment, Healthcare and Educational Events:
 Installation of water purification plant at Koshki Village, Ziarat.
 Medical Camp at Firdous Colony, Karachi.
 Provided bed sheets, pillow covers and curtains to NICVD, Karachi.
 Supplied wheelchairs & stretchers to Abbas Institute of Medical Sciences, Azad
Kashmir.
 Donated Ambulance to Aman Foundation and Lifesaving Kits for emergency patients.
 Donated an Ambulance to Red Crescent Society Islamabad and Non-Food Item Survival
Kits for any disaster and calamity.
 Sponsored treatment for Tuberculosis for 6 months, District Tuberculosis Association,
Peshawar.
 Sponsored 8 Medical Camps at various locations in KPK.
 Sponsored Patient Safety & Wellbeing Program, Basic Needs Pakistan.

People with Special Needs:

For many years, the organizations that represent people with disabilities have regarded Corporate
Social Responsibility and Sustainability as suitable and appropriate arenas to spread awareness
about disability. NRSP provided independent opportunities, confidence and fitness to the
handicapped, which encourages them to take part and become active members of society. Some
of the initiatives include:
 Infrastructure and Equipment:
 Donated 20 Motorcycle Rickshaws to Pakistan Hindu Council in Interior Sindh.
 Scholarship for Deaf Students studying in Deaf Reach School by FESF, Karachi.
 Supplied hearing aids for Deaf Children at multiple locations.
 5Children adopted at Ida Riau Welfare Association for the Blind, Karachi.
 Financial support and equipment were given to Pakistan Association of the Blind,
Karachi.
 Financial support to Department of Special Education, Government College of Home
Economics, Lahore.
 Sponsored Aaghosh Special Talent Awards for special kids.


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 Wheelchair, tricycle and White cane:
 Pakistan Disabled Foundation, Karachi.
 Tricycle to Karachi Independent Living Centre.
 MACH Development Foundation, Ghotki.
 Tricycles and wheelchairs to Gulistan-e-Mazooreen, Mirpurkhas.
 Financial and equipment support to Disabled Welfare Association, Karachi.
 Financial Assistance for Association for the Rehabilitation of Physically Disabled.
 Donated 500 white canes to Pakistan Association of the Blind.
 Sports activity of special person:
 Organized NRSP Wheelchair Users Cricket Tournament, Islamabad.
 Organized NRSP T-20 Blind Cricket Tournament at Bahawalpur and Quetta.
 Organized Punjab Disabled People Power Lifting Championship, Lahore.
 Sponsored Cricket Tournament, organized by Pakistan Disabled Cricket Association.

Women and Child Welfare:

We believe women empowerment in developing countries is essential for poverty reduction and
literacy enhancement. In Pakistan, where women lack opportunities for growth and development,
it is essential that special facilitation is made available for women to grow and prosper.
Economic Inclusion of women can play an important role in the social and economic well-being
of the society. Many women and infants in remote, small towns and villages face difficult
economic conditions. NRSP has actively supported such needs and provided opportunities to
women for their social uplifting and respectable living. NRSP has taken various initiatives like
organizing vocational trainings, women sports events and supplying equipment etc.

 Women Vocational Programme:

Vocational Training Sessions were organized in Abbottabad, Bhukkar, Sheikhupura, Gilgit

Baltistan, Multan, Quetta and Skardu, where each Training Session was for two weeks, enrolling
25 women participants. Participants were provided training on stitching, sewing, embroidery, etc.
Upon completion of training, all the participants were given embroidery and sewing machines
for a regular income stream.

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 Events Sponsored Include:

 Supporting 20 orphanage students at Minerva Education System, Karachi.
 Supported Meena Bazar by Behbud Association of Pakistan, Islamabad.
 Sponsored British Women Association Charity Bazaar, Karachi.
 Organised Women & Child Medical Camp in Lemo Goth, Karachi.
 Sponsored quilts for destitute families in Rasham Village, Chitral (KPK)
 Sponsored Fundraising Event in Rawalpindi by Behbud Association of Pakistan.
 Donated CTG Machine to Lady Aitchison Hospital, Lahore.
 Sponsored Pakistani women in 29th Asian Dodge Ball Women Championship held in
Mala

Cultural Promotion:

NBP is also playing a vital role in establishing and promoting the national and regional cultural
norms and activities. In this area, we supported and sponsored various events like:

 Sponsored Conference on “Safety of Journalists and Combating Impunity”, Karachi.

 Sponsored KONPAL Child Abuse Prevention Society Charity Drama, Karachi.
 Renovation of National Police Bureau Library, Islamabad.
 Financially supported construction of Hall/Theatre at Jamshaid Memorial Hall, Karachi.
 Sponsored Theatrical Play by Make Believe Production, Karachi.
 Sponsored International Anticorruption Day Seminar & Awareness Walk by NAB,
Sukkur.
 Supported Human Rights Society of Pakistan (HRSP) “Lifetime Award”.
 Supported Louis Braille Talent Award Organization by “Special Children Monthly”.
 Organised Quaid-e-Azam Gold Cup Cycle Race, Karachi.
 Organised 3rd NBP Traffic Rules Awareness Walk in collaboration with Sindh Traffic
Police.
 Supported Seminar & Lectures on Anti-Smoking and Addiction.
 Financially supported in upgrading the outlook of Heritage Building NAPA.
 Sponsored Safari Desert Jeep Rally at Skardu by Govt. of Gilgit Baltistan.
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FINANCIAL ANALYSIS OF NRSP

Microfinance Bank Limited

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4. CONCLUSIONS &
RECOMMENDATIONS

CONCLUSION AND RECOMMENDATIONS

Conclusion:

 The NRSP Bank plays a key role in the strategic national development. The bank has historically
been the financial arm of the government and has enjoyed the blessings of state support in the
form of huge public sector funds and deposits.
 In contrast to other banks populating the FSI sector, NRSP is mandated to uphold public interest.
It is critical too as all other banks and NBFIs in public sector have been closed down or merged
with NRSP.
 The NRSP has effective budgeting system in place. Annual budget of the bank is approved by the
Board and monthly comparisons of actual results with the budget are

 prepared and reviewed by the senior management.

 The NRSP has a comprehensive framework of written policies and procedures on all major areas
of operations such as Credit, Treasury Operations, Finance, Internal audit and Compliance
approved by the Board.
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 The NRSP provides sustainable financing for growth of industries of critical national importance
such as energy, education, healthcare, transport, shipping, Research & development.

Recommendations:
To overcome weaknesses and to maintain its position as “Asian Tiger” following
recommendations are made:

 Staff strength should be enhanced and professional qualified persons should be recruited.
 It is recommended that proper training be provided to the staff members that will
ultimately increase the performance of bank overall.
 It is suggested that promotions be given to the staff in due time and on the basis of
performance to provide job satisfaction.
 NBP can enhance the volume of advanced especially retail loans.
 The bank should spend more on renovation of the branches to improve environment and
atmosphere to attract the customers.
 E-commerce (online savings, investment banking, branchless, mobile banking).
 Online system of bank should be faster.
 Extra counters should be established in order to facilitate during the busy days the
difficulties faced by the bank staff as well as customers.
 ATM machine problems should be solved.
 The bank should use broad casting media for promotion of its products & services and to
further expand its area through more aggressive marketing.

BIBLIOGRAPHY
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NRSP Microfinance Bank Limited

 http://www.nrsp.com.pk
 nrspWekipedia.com.pk

 http://www.nrsp.com.pk/advancesalary/index.htm
 http://www.nrsp.com.pk/Premium/index.htm
 http://www.nrsp.com.pk/Saibaan/index.htm
 http://www.nrsp.com.pk/CashnGold/index.htm
 https://www.nrspbank.com/sites/default/files/documents/NRSP

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