SENTIMENT ANALYSIS CHATBOT
A PROJECT REPORT
Submitted by
DHARANIKA U 92132223035
HAMSAVARTHINI S 92132223045
MINI-PROJECT: SENTIMENT ANALYSIS CHATBOT
in partial fulfilment for the award of the degree of
BACHELOR OF TECHNOLOGY
in
INFORMATION TECHNOLOGY
PSNA COLLEGE OF ENGINEERING AND TECHNOLOGY
(An Autonomous Institution, Affiliated to Anna University, Chennai)
DINDIGUL - 624622
OCTOBER 2024
PSNA COLLEGE OF ENGINEERING AND TECHNOLOGY,
(Autonomous Institution Affiliated to Anna University, Chennai)
DINDIGUL – 624622
BONAFIDE CERTIFICATE
Certified that this idea report “SENTIMENT ANALYSIS CHATBOT ” is the bonafide work
of “DHARANIKA U (92132223035), HAMSAVARTHINI S (92132223045)” who carried
out the idea work under my supervision .
SIGNATURE SIGNATURE
Dr. A. VINCENT ANTONY KUMAR, M.E, Ph.D., Dr. P. PRIYADHARSHINI M.E
HEAD OF THE DEPARTMENT ASSISTANT PROFESSOR
PROFESSOR & HEAD DEPARTMENT OF IT
DEPARTMENT OF IT PSNA COLLEGE OF ENGINEERING
PSNA COLLEGE OF ENGINEERING TECHNOLOGY,
TECHNOLOGY, DINDIGUL -624622
DINDIGUL -624622
Submitted for the idea on
ABSTRACT
This project report details the design and implementation of a sentiment analysis chatbot aimed at improving
user interactions by accurately interpreting emotional nuances in text-based communications. In today’s digital
landscape, the ability to understand user sentiment is crucial for enhancing customer engagement, providing
effective support, and fostering positive user experiences. This chatbot serves as a proactive tool for businesses
to respond appropriately to user emotions.
The project is structured into several key phases. Initially, the purpose of the chatbot was defined, focusing on
applications such as customer service, feedback collection, and social media interactions. Following this, a
comprehensive technology stack was selected, incorporating advanced Natural Language Processing (NLP)
frameworks and machine learning libraries, such as NLTK
A significant component of the project was the development of a sentiment analysis model. This involved
gathering and preprocessing a diverse dataset with labeled sentiments, which included various text sources to
ensure a wide-ranging understanding of emotional expressions. Utilizing machine learning algorithms, the
model was trained to classify sentiments as positive, negative, or neutral, achieving a high degree of accuracy.
The integration of this model into the chatbot framework was pivotal. It enabled the chatbot to analyze user
inputs in real-time, adapting conversation flows based on the detected sentiment. For instance, positive
sentiments prompted engaging and encouraging responses, while negative sentiments initiated a more
empathetic approach, offering solutions or assistance.
The deployment of the sentiment analysis chatbot has demonstrated its effectiveness in fostering meaningful
interactions, significantly enhancing user satisfaction. This report encapsulates the methodologies employed,
challenges faced during development, and the implications of sentiment analysis in conversational agents.
Future recommendations include exploring advanced deep learning techniques and expanding the chatbot’s
capabilities to support multilingual sentiment analysis, further broadening its applicability across diverse user
bases.
INTRODUCTION:
In an increasingly digital world, effective communication between businesses and users has become
paramount. As customers engage with companies through various platforms—ranging from social media to
direct messaging—understanding their emotions and sentiments can significantly influence satisfaction and
loyalty. Traditional customer service approaches often fall short in addressing the nuanced emotional states
of users, highlighting the need for more sophisticated interaction models. This is where sentiment analysis,
combined with chatbot technology, plays a critical role.
Sentiment analysis, a subset of Natural Language Processing (NLP), involves the identification and
classification of emotional tone in written text. By leveraging machine learning algorithms, businesses can
gain insights into customer feelings, allowing for timely and appropriate responses. When integrated into
chatbot systems, sentiment analysis enhances the ability to engage with users on a more personal level,
transforming standard automated responses into meaningful conversation
PROBLEM STATEMENT:
As developers, we often seek to create applications that provide accurate information and connect with users
on a deeper level. Traditional chatbots must improve at delivering empathetic and relevant responses, mainly
when user emotions come into play. This project addresses the challenge of building a chatbot that understands
the sentiments behind user messages and tailors its responses accordingly.
Let's say you have a friend to whom you can relate all that troubles you, and you suddenly talk to them, and
they respond in a way that doesn't resonate with your emotions. Of course, you'd feel some amount of
disappointment. Combining sentiment analysis and rule-based response generation, we aim to enhance the
user experience and create a more engaging conversational environment.
CHALLENGES:
The development of a sentiment analysis chatbot presents several challenges that need to be addressed to
ensure its effectiveness and reliability. These challenges encompass technical, linguistic, and operational
aspects:
1. Complexity of Natural Language: Human language is inherently complex, characterized by nuances
such as sarcasm, idioms, and context-dependent meanings. Accurately capturing these subtleties poses
a significant challenge for sentiment analysis models, which may struggle to classify sentiments
correctly.
2. Variability in User Expressions: Users express emotions in diverse ways, influenced by factors like
culture, age, and personal experiences. Creating a model that can generalize across various expressions
while maintaining high accuracy requires extensive training data and continuous refinement.
3. Data Quality and Quantity: The performance of the sentiment analysis model relies heavily on the
quality and volume of training data. Acquiring large, well-annotated datasets can be resource-intensive,
and biased or insufficient data may lead to inaccurate sentiment classification.
4. Integration with Existing Systems: Seamlessly integrating the sentiment analysis model into an
existing chatbot framework can be technically challenging. Ensuring that the model operates in real-
time and communicates effectively with other components requires careful design and implementation.
PROPOSED MODEL:
The proposed sentiment analysis chatbot model integrates advanced Natural Language Processing (NLP)
techniques with machine learning algorithms to effectively analyze user sentiments and deliver contextual
responses. The process begins with data collection and preprocessing, where diverse text data is gathered
from sources like social media and customer reviews, annotated for sentiments, and cleaned through
tokenization and normalization. For the sentiment analysis model, a hybrid approach is used, combining
traditional machine learning algorithms with deep learning techniques, particularly leveraging pre-trained
transformer models like BERT to capture contextual relationships in text.
Integration into a chatbot framework involves Natural Language Understanding (NLU) to interpret user
inputs and dialogue management to maintain coherent conversations. The chatbot generates sentiment-
aware responses, tailoring interactions based on the identified emotional tone. To ensure continuous
improvement, a user feedback mechanism allows users to rate responses, providing valuable data for ongoing
model refinement. Finally, evaluation metrics such as accuracy, precision, recall, and user satisfaction
surveys are employed to assess performance. Overall, this model aims to create a robust sentiment analysis
chatbot that enhances customer engagement and fosters stronger relationships between businesses and their
clients.
SOURCE CODE:
Backend code:(python)
from flask import Flask, request, jsonify, render_template
app = Flask(__name__)
greetings = ['hi', 'hello', 'hey', 'howdy']
farewells = ['bye', 'goodbye', 'see you', 'take care']
positive_words = ['good', 'great', 'awesome', 'happy', 'love', 'fantastic', 'excellent', 'amazing', 'wonderful',
'joyful']
negative_words = ['bad', 'sad', 'hate', 'angry', 'terrible', 'horrible', 'awful', 'disappointing', 'frustrating', 'unhappy']
def analyze_sentiment(user_input):
score = 0
user_words = user_input.lower().split()
for word in user_words:
if word in positive_words:
score += 1
elif word in negative_words:
score -= 1
return score
@app.route('/')
def home():
return render_template('index.html')
@app.route('/get_response', methods=['POST'])
def get_response():
user_input = request.json['user_input']
bot_response = ""
# Check for greetings
if any(greet in user_input.lower() for greet in greetings):
bot_response = "Hello! How can I assist you today?"
# Check for farewells
elif any(farewell in user_input.lower() for farewell in farewells):
bot_response = "Goodbye! Have a great day!"
# Simple sentiment analysis
else:
score = analyze_sentiment(user_input)
if score > 2:
bot_response = "That's wonderful to hear! Keep spreading the positivity!"
elif score > 0:
bot_response = "I'm glad to hear you're feeling positive!"
elif score < -2:
bot_response = "I'm really sorry to hear you're feeling that way. It's okay to feel down sometimes."
elif score < 0:
bot_response = "I'm sorry to hear you're feeling negative. If you want to talk about it, I'm here!"
else:
bot_response = "It seems like you have mixed feelings. Would you like to share more?"
return jsonify({'bot_response': bot_response})
if __name__ == '__main__':
app.run(debug=True)
Frontend Code:(HTML,Css)
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="stylesheet" href="new1.css">
<title>SentiBot - Sentiment Analysis Chatbot</title>
</head>
<style>
body {
font-family: Arial, sans-serif;
display: flex;
justify-content: center;
align-items: center;
height: 100vh;
background-color: #eaeaea;
}
.chat-container {
border: 2px solid #4a90e2;
border-radius: 10px;
width: 400px;
height: 500px;
display: flex;
flex-direction: column;
background-color: #ffffff;
box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
}
.chat-title {
text-align: center;
color: #050505;
margin: 10px 0;
}
.chat-box {
flex: 1;
padding: 10px;
overflow-y: auto;
border-bottom: 2px solid #4a90e2;
}
input {
padding: 10px;
border: none;
border-top: 2px solid #4a90e2;
flex: 0;
border-radius: 0 0 0 10px;
background-color: #f5f5f5; /* Background color for input */
}
button {
padding: 10px;
border: none;
background-color: #4a90e2;
color: white;
cursor: pointer;
border-radius: 0 0 10px 0;
}
button:hover {
background-color: #357ab8;
}
.user-message {
text-align: right;
margin: 5px 0;
}
.user-text {
color: rgb(255, 255, 255); /* Text color for user messages */
background-color: #007bff; /* Background color for user messages */
padding: 2px 4px; /* Padding to adjust the height */
border-radius: 5px; /* Rounded corners for user messages */
}
.bot-message {
text-align: left;
margin: 5px 0;
}
.bot-text {
color: rgb(248, 246, 246); /* Text color for bot messages */
background-color: #007bff; /* Background color for bot messages */
padding: 2px 4px; /* Padding to adjust the height */
border-radius: 5px; /* Rounded corners for bot messages */
font-size: 0.9em; /* Smaller font size for bot messages */
}
</style>
<body>
<div class="chat-container">
<h2 class="chat-title">SentiBot</h2>
<div class="chat-box" id="chat-box"></div>
<input type="text" id="user-input" placeholder="Type a message..." />
<button id="send-btn">Send</button>
</div>
</body>
<script>
document.getElementById('send-btn').addEventListener('click', function() {
const userInput = document.getElementById('user-input').value;
if (userInput.trim() === "") return;
// Send user input to Flask backend
fetch('/get_response', {
method: 'POST',
headers: {
'Content-Type': 'application/json',
},
body: JSON.stringify({ user_input: userInput })
})
.then(response => response.json())
.then(data => {
// Update chat box with bot response
const chatBox = document.getElementById('chat-box');
chatBox.innerHTML += `<div class="user-message"><span class="usertext">
${userInput}</span></div>`;
chatBox.innerHTML += `<div class="bot-message"><span class="bottext">
${data.bot_response}</span></div>`;
document.getElementById('user-input').value = ''; // Clear input field
})
.catch(error => console.error('Error:', error));
});
</script>
</html>
OUTPUT:
CONCLUSION:
In summary, the sentiment analysis chatbot significantly enhances user interactions by leveraging advanced
Natural Language Processing and machine learning techniques to accurately interpret and respond to user
sentiment. This project showcases the transformative potential of sentiment analysis in conversational agents,
paving the way for more intelligent customer service solutions. Future enhancements could include
multilingual support and deeper contextual understanding, further enriching user engagement and driving
business.
SENTIMENT ANAlYSIS
CHATBOT
Mini-Project Presentation
by
DHARANIKA U (92132223035)
HAMSAVARTHINI S (92132223045)
Abstract :
• A chatbot or conversational agent is a software that can interact or “chat”
with a human user using a natural language, like English, for instance.
• Since the first chatbot developed, many have been created but most of their
problems still persist, like providing the right answer to the user and user
acceptance itself.
• Considering such facts, in this work, we present a chatbot-building
framework that considers the use of sentiment analysis and tree timelines to
provide a better chatbot answer.
• For instance, as presented in our experiments, the user can be addressed to
a human attendant when its sentiment is very negative, as an alternative
answer, whenever the user sentiment is less negative.
Introduction :
• Sentiment analysis is a popular task in natural language processing.
• The goal of sentiment analysis is to classify the text based on the mood or
mentality expressed in the text, which can be positive negative, or neutral.
• The goal that Sentiment mining tries to gain is to be analysis people’s
opinions in a way that can help businesses expand. It focuses not only on
polarity (positive, negative & neutral) but also on emotions (happy, sad, angry,
etc.).
• It uses various Natural Language Processing algorithms such as Rule-based
algorithm
Problem Statement :
• As developers, we often seek to create applications that provide accurate
information and connect with users on a deeper level.
• Traditional chatbots must improve at delivering empathetic and relevant
responses, mainly when user emotions come into play.
• This project addresses the challenge of building a chatbot that understands
the sentiments behind user messages and tailors its responses accordingly.
• Combining sentiment analysis and rule-based response generation, we aim
to enhance the user experience and create a more engaging conversational
environment.
Challenges :
• Sentiment analysis include interpreting the meaning of words in
different contexts
• Data Quality: Some user input had spelling errors or informal
language, complicating sentiment classification.
• Sarcasm and Contextual Understanding: The model struggled to
detect sarcasm and understand complex contexts.
• Real-time Processing: Ensuring low-latency response times when
deployed at scale.
• Imbalanced Data: Neutral sentiment was underrepresented,
leading to occasional misclassifications.
Proposed Model :
1.Created a Chatbot:
o Developed a chatbot named SentiBot that can chat with users.
2.Sentiment Analysis:
o The chatbot analyzes the feelings expressed in user messages.
o It can identify positive and negative sentiments based on specific words.
3.User Interaction:
o Users can type messages and receive replies in real time.
o The chatbot greets users and says goodbye when they leave.
4.Friendly Interface:
o Built a simple and attractive chat interface using HTML and CSS.
o Users can easily type their messages and see the chatbot's responses.
5.Flask Backend:
o Used Flask, a web framework, to handle user messages and send
responses.
o The chatbot runs on a web server, allowing users to interact with it via a web
browser.
6.Real-Time Responses:
o Implemented JavaScript to send messages to the server and update the
chat without reloading the page.
Implementation / Code :
Conclusion :
• Through sentiment analysis, you have an effective way
that helps you to understand not only how your
customers communicate but also the emotions behind
what they say.
• It helps you find effective ways to improve the quality of
service you deliver and reduce churn in the process.
THANK you
