Free Your Data: Accelerating Innovation by Using API's to Unlock Core Systems

Free your Data
Accelerating innovation by using APIs to unlock core
systems

All contents © MuleSoft Inc.
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3

Speakers
4
Matt Serna
Industry Marketing, MuleSoft
Ashish Agarwal
Enterprise Architect, Farmers
Insurance Group
Ravi Mannava
Enterprise Integration Services
Architect, Farmers Insurance Group

Digital pressures create a widening IT delivery gap
DemandsonIT
Time
Today
IT delivery capacity
5

All contents © MuleSoft Inc.Legacy modernization drivers
● Changing business
requirements: Older systems
don’t meet the new needs of the
business
● Increasing operations and
maintenance costs: Legacy
systems sap budget away from
innovation
● Incompatibility with modern
technologies: New platforms
and technologies are required to
stay competitive
The modernization imperative

All contents © MuleSoft Inc.MuleSoft in Insurance
● Market conditions: Uncertain
economy, increasing regulation
● Customer expectations:
Increasing customer demands
● New entrants: InsureTechs
are disrupting the value chain
Business challenges in insurance

Operational Excellence
IT is being called upon to respond
Improve operating ratio through
optimizing pricing and processing
Attract and retain customers
through digital offerings
Drive innovation, and rapidly
respond, to value chain disruption
New Products and ServicesCustomer Engagement

How APIs help you free your data
9
Build a reusable API on top of the core system
that abstracts data and business logic, and
enables consumption from non-specialists.
Expose access to legacy systems exclusively
through APIs, providing administrative control
of user access, and auditing capability.
Technical complexity of legacy systems,
combined with skill gaps, increases costs.
Challenge API solution
Legacy systems are not equipped to support
modern business needs (e.g. real time data
transaction).
Implement API policies that restrict the
number of calls that can be made on a given
system, maintaining system integrity.
Opening access to modern applications
requires security functionality outside the
system’s scope.

Ashish Agarwal
Enterprise Architect, Farmers
Insurance Group

11 PROPRIETARY AND CONFIDENTIAL
©FarmersInsuranceGroup
WHO IS FARMERS?
 Founded in 1928, Farmers Insurance® is the largest property-casualty insurer headquartered in Los
Angeles, California.
 Under the Farmers®, Foremost®, 21st Century and Bristol West® brands, Farmers Insurance is a
leading U.S. insurer group, insuring automobiles, homes and small businesses. In addition, Farmers
offers life insurance through Farmers New World Life and registered investment products through
Farmers Financial Solutions.
 Farmers® is proud to serve more than 10 million households with over 19 million individual policies,
across all 50 states, through the efforts of more than 13,000 exclusive agents and approximately
20,000 employees.
 Farmers Insurance Exchange®, the largest of the three primary insurance organizations that make
up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2016 Fortune 500
list.
 The University of Farmers, located in the greater Los Angeles area and Grand Rapids, Michigan,
was inducted in Training Magazine’s Hall of Fame in recognition as one of the world’s best corporate
learning centers.

• Connect cloud
applications
using pre-built
cloud/SaaS
adapters
• Mobile
integration
capability
• High security and
simplified gateway
for real time
services.
• Publish, manage,
promote , and
monitor APIs
API
Management
Security
Gateway
Cloud
Adapters
Mobile
Support
MODERN INTEGRATION REQUIREMENTS
Unified integration platform
across legacy, modern and
cloud applications with flexibility
of hybrid deployment model
Integration

OUR CHALLENGES (REWIND BACK 6 MONTHS)
Poor Service/API
Discoverability
No Central Service/API Portal
Missing Cloud
Middleware
Expensive use of on-premise
middleware for Cloud-to-Cloud,
and Cloud-to-On-Premise
integrations – limiting digital
experience
Missing API
Analytics and
monitoring
Missing API analytics, and
monitoring
Legacy ESB
Stacks
Gap in capabilities

WHY API NOW FOR FARMERS?
Improved performance and
alignment of integration use
cases with Cloud SaaS
applications
Aligned integration with
mobile use cases
Promotes evolution from
‘center of excellence’ to
‘community of practice’
Services are the way by which core
system capabilities are exposed.
APIs are the way by which these core
capabilities are simplified, productized
and served based on consumer needs.
Improved performance and
alignment of integration use
cases with Cloud SaaS
applications
Aligned integration with
mobile use cases
Simplified API to provide
agility and complement our
SOA business services
Provides an opportunity to
simplify our integration
landscape
Promotes evolution from
‘center of excellence’ to
‘community of practice’
Provides a platform for
innovation

Ravi Mannava
Enterprise Integration Services
Architect, Farmers Insurance Group

API PLATFORM READINESS
Cloud Ready
Defined Standards and Guidelines
Established Governance Process
Project/Deployment Monitor
Continuous Integration and
Continuous Deployment
Standardized Testing Framework
Scalable Services & APIs
Security Mechanisms
Service Virtualization
Centralized Activity and Event Logging
API Statistics/Analytics Dashboards
Developer Portals
Runtime Policy (NFR) enforcement
Community/Exchange

WHY MULESOFT?

KEY FACTORS
 Unified Platform
 Hybrid connectivity and deployment model
– Cloud to Cloud integrations
– Cloud to on-prem integrations
– On-prem to on-prem integrations
 Wide range of connectors, especially connectors for SaaS applications like Salesforce
 Simplifies maintenance, administration, and support
 Reduces number of skill-sets needed

APPROACH

API-LED CONNECTIVITY FOR FARMERS QUOTE AND CLAIMS APPLICATIONS

THE FARMERS MULESOFT JOURNEY
• Farmers Mule C4E established in Q3, 2016
• Pilot program with 2 APIs launched in Q1, 2017
• Major program with 15 APIs – to be launched in Q2, 2017
• Mulesoft planned to be used as enterprise ESB, API Management,
and Cloud middleware for several upcoming programs
C4E
Q3, 2016
Pilot project
Q1, 2017
Significant
program
Q2, 2017

IMPACT
 Significant improvements in the following areas:
– Minimize Development efforts
– Delivery Speed
– Training efforts Vs Self Serving
– Production Support
– Monitoring & Management
– Overall Performance
– On boarding
– Innovation Pace
– Cost

VISION
 Sunset/Re-architect Monolithic Services
 Enterprise level APIs
 APIs for IOT
 Farmers API Exchange
 Open APIs for External developers/Partners
 APIs for Cross Sell
 Scalable Micro Services

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Free Your Data: Accelerating Innovation by Using API's to Unlock Core Systems

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