Mobile Maturity Model

Mobile Maturity Model

• 1.
  Enterprise Mobility MaturityModel CHAIONE Monday, January 21, 13
• 2.
  What is theChaiONE Mobile Maturity Model? The Maturity Model Value Proposition How Is It Delivered? AGENDA & INTRODUCTION MOBILE MATURITY MODEL Monday, January 21, 13
• 3.
  ChaiONE has createdan enterprise mobility maturity framework that helps companies implement a business case, roadmap and processes that allow lines of business to execute mobile initiatives that increase revenue through productivity gains and reduce cost and overhead through the elimination of inefficiencies. CHAIONE MOBILE MATURITY Can Mobile Increase Revenue and Avoid Unecessary Cost/Risks? Monday, January 21, 13
• 4.
  TWO LENSES TOUNLOCK YOUR OPPORTUNITY MOBILE How do I build a scalable cost- effective mobile strategy? How can mobile add value to my customer relationships? Monday, January 21, 13
• 5.
  TWO LENSES TOUNLOCK YOUR OPPORTUNITY MOBILE How do I build a scalable cost- effective mobile strategy? How can mobile add value to my customer relationships? Cost  Control Monday, January 21, 13
• 6.
  TWO LENSES TOUNLOCK YOUR OPPORTUNITY MOBILE How do I build a scalable cost- effective mobile strategy? How can mobile add value to my customer relationships? Cost  Control Increase  revenue  opportunities Monday, January 21, 13
• 7.
  WHAT IS INVOLVEDIN THE MATURITY MODEL COMPLETING What  To  Do.... What  To  Measure... How  to  Execute... Monday, January 21, 13
• 8.
  WHAT IS INVOLVEDIN THE MATURITY MODEL COMPLETING FRAMEWORK What  To  Do.... What  To  Measure... How  to  Execute... Monday, January 21, 13
• 9.
  WHAT IS INVOLVEDIN THE MATURITY MODEL COMPLETING FRAMEWORK PRINCIPLES What  To  Do.... What  To  Measure... How  to  Execute... Monday, January 21, 13
• 10.
  WHAT IS INVOLVEDIN THE MATURITY MODEL COMPLETING FRAMEWORK PRINCIPLES DELIVERY What  To  Do.... What  To  Measure... How  to  Execute... Monday, January 21, 13
• 11.
  CHAIONE MOBILE MATURITYMODEL THE FRAMEWORK 1: Pioneer 2: Awareness 3: Tactical 4: Enterprise 5: Engaged At this level mobility is visible but receives very little focused attention from executives Mobile is considered important and programs emerge but there is little correlation to customers, partners and employee needs Repeatable process emerges that allows a mixed line of business team to produce results based on organizational goals. Mobile is a core piece of the company’s strategy, can be measured and is an evolving competency. Mobile is critical and its being actively embedded as a competency. Process is defined and confirmed as a business standard. People Platforms Customers Technology Process Outsourced Mixed In-House Single Platform Multiple Platforms All Platforms Broadcast EngagedTransactional Native Mixed Mobile Adaptive Architecture Experimental Siloed Cross Functional Integrated Competency Driven Monday, January 21, 13
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  Principle 1: Awareness ASSESSINGYOUR MOBILE MATURITY HOW DO I KNOW WHERE TO START WITH MOBILE? Principle 2: Engagement How well does the organization understand the current state: challenges with previous mobile development; future state: where does it want to be. How does the organization handle expectations, communication, reporting mechanisms and feedback from business lines associated with delivery. How is the business need evaluated. Principle 3: Structure How well is the organization geared to work in an agile environment from the business lines to the delivery teams. What are the needed processes, workflows, change control, escalation and rules of engagement. Desired Outcome: Scope and Charter Desired Outcome: Consultative Approach Understanding of the mission statement, goals and KPI’s of the organization. Understanding mechanism to conduct tech assessment of every project, consulting based on technology shifts, market changes and new innovation. Understanding how it relates broadly to BYOD, mobile security, deployment, infrastructure and & communications. Desired Outcome: Delivery Lifecycle How well does the company manage the end-to-end experience of their mobile initiatives whether B2E or B2C. Mobile Maturity Principles - Each of these principles has a set of key performance questions (Key Performance Areas). The 3 principles help organizations figure out how to start and move forward with an “engaged” mobile strategy. Monday, January 21, 13
• 13.
  DELIVERY ROADMAP Kick-off Workshop Short-Term(6 months) Build corporate core team to prioritize initiatives. Mid-Term (6-18 months) SUBSEQUENT PHASES GUARDRAILS EXECUTION FOUNDATION Exploration Exercises Capabilities Transfer Discuss Baseline Initiatives Align mobile initiatives to corporate mobile charter Principle Evaluation Assemble Mobile Core Team Assess Mobile Opportunities Assess Current State Apply Guard Principles Execute Across Lines of Biz Learn & Repeat 18-36 months - Engaged Identify Gaps Gap Analysis Guided Implementations Implementation Planning Monday, January 21, 13
• 14.
  AGILE DELIVERY TOOLKIT ChaiONEway Best Practices & Standards Monday, January 21, 13