Robotic Process Automation - An Overview

Robotic Process Automation - An Overview

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  UKOUG Together 2021– Amy Simpson-Grange ROBOTIC PROCESS AUTOMATION & OIC amygrangex amysimpsongrange.com
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  Presentation Title |Author | Date 2 Company Confidential © Capgemini 2021. All rights reserved | 1 BACKGROUND WHAT IS RPA? 2 PROCESS CHARACTERISTICS 3 4 5 RPA PROVIDERS RPA & ORACLE INTEGRATION CLOUD
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  Presentation Title |Author | Date 3 Company Confidential © Capgemini 2021. All rights reserved | PEOPLE ARE DIFFERENT… Work on the move Check emails on evenings and weekends BYOD Share knowledge & learn in new ways
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  Presentation Title |Author | Date 4 Company Confidential © Capgemini 2021. All rights reserved | BUSINESS IS DIFFERENT TOO… Less focus on physical assets and more focus on soft assets Changing business processes to save money Becoming more digital Scaling faster with cloud computing Reaching larger audiences thanks to accessible platforms
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  SINCE 1980, PRODUCTIVITYIN THE OFFICE HAS IMPROVED BY 3% COMPARED TO A 75% PRODUCTIVITY INCREASE IN FACTORIES OVER THE SAME PERIOD OF TIME” VRIJE UNIVERSITET, AMSTERDAM – EXPLORATIVE STUDY
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  Presentation Title |Author | Date 6 Company Confidential © Capgemini 2021. All rights reserved | OFFICE WORKERS STILL… Re-key data from one system to another Fill in paper forms Create spreadsheets to gather, organise, analyse and report on data Aggregate content on PPT slides to share information Find workarounds to everyday problems
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  Presentation Title |Author | Date 7 Company Confidential © Capgemini 2021. All rights reserved | CONSEQUENCES…
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  Presentation Title |Author | Date 8 Company Confidential © Capgemini 2021. All rights reserved | Reliability, Availability & Serviceability Tool-based Automation Autonomic Systems Cognitive Computing & Artificial Intelligence LEVELS OF AUTOMATION
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  Presentation Title |Author | Date 9 Company Confidential © Capgemini 2021. All rights reserved |
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  Presentation Title |Author | Date 10 Company Confidential © Capgemini 2021. All rights reserved | UNATTENDED VS ATTENDED ROBOTS Unattended Attended 01 A robot that runs in a server room One robot per virtual desktop 2 02 03 100% automation 04 Fully documented processes 05 Back office operations 01 2 02 03 04 05 A robot that runs on a users desktop – one robot per user Useful for automation of repetitive tasks Partially documented processes <100% automation Front office operations
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  Not all vendors offerthe same capability in attended & unattended robots Combining attended and unattended will naturally yield greater benefits. 80:20 rule! Automating 80% of lots of processes is better than 100% of one process. IMPORTANT!
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  Presentation Title |Author | Date 12 Company Confidential © Capgemini 2021. All rights reserved | Requires access to multiple systems? Prone to human error? Can be broken down into unambiguous rules? WHAT ARE THE CHARACTERISTICS OF A PROCESS SUITED TO RPA? Requires little or no human intervention? Executed frequently, in large numbers or with significant peaks in workload?
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  Presentation Title |Author | Date 13 Company Confidential © Capgemini 2021. All rights reserved | KEY DRIVERS FOR RPA? Cost Optimization Productivity Improvement Operational Efficiency FTE Redeployment Significant cost reduction in process operations. FTE redeploy to other initiatives Eliminate the need for expensive Integration RPA can work smoothly across disparate systems at user level Eliminate/Reduce Losses RPA can eliminate losses due to system discrepancies or delays Greater Efficiency Robots can work 24 hours a day, 7 days a week. Typically, one robot can do the work of more than 2 FTEs Regulatory Compliance 100% compliance with stated regulatory requirements Improved Quality 100% accuracy due to high repeatability and zero fatigue Service Delivery & User Experience Improved process quality, speed, governance, security continuity Operations Optimization Improved data gathering and organization for optimized operations Scalability Tens or hundreds of robots can be “trained” at exactly the same time through workflow creation
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  Presentation Title |Author | Date 14 Company Confidential © Capgemini 2021. All rights reserved |
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  Presentation Title |Author | Date 15 Company Confidential © Capgemini 2021. All rights reserved | PEOPLE & CULTURE “I will lose my job to a machine!” “My department will probably close down!” “Our ethos is all about people – we do not want to lose that!” Workforce Managerial Structures Organisational Cultures
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  Presentation Title |Author | Date 17 Company Confidential © Capgemini 2021. All rights reserved | FORRESTER WAVE RPA Q1 2021
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  Presentation Title |Author | Date 18 Company Confidential © Capgemini 2021. All rights reserved | GOOGLE TRENDS
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  WAIT… SURELY ORACLEHAVE AN RPA OFFERING? …. RIGHT?!?!?!?!
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  Presentation Title |Author | Date 20 Company Confidential © Capgemini 2021. All rights reserved | DEMO
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  THANKYOU! START SMALL, BUTMOVE FAST! CHOOSE A PROJECT MOST LIKELY TO SUCCEED (SUCCESS WILL BREED SUCCESS)