Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

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  Robotic Process Automation(RPA) Amy Simpson-Grange UKOUG #TECH18 5th December 2018 @amygrangex
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  AGENDA… 01 Background 02 Whatis RPA? 03 Process characteristics 04 RPA Providers 05 LIVE demo
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  PEOPLE are different… Workon the move Check business emails on evenings and weekends Access social media Bring their own devices to work Share knowledge and learn from others in new ways
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  BUSINESS is differenttoo… Less focus on physical assets and more focus on soft assets Scaling faster with cloud computing Reaching larger audiences thanks to accessible platforms Changing business processes to save money Becoming more digital
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  STRANGE – Productivityhas not necessarily improved… Since 1980, productivity in the office has improved by 3% compared to a 75% productivity increase in factories over the same period of time (Vrije Universitet, Amsterdam – Explorative study into Information Logistics) Office Workers still… • Fill in paper forms • Create spreadsheets to gather, organize, analyze and report on data • Re-key data from one system to another • Aggregate content on PPT slides to share information • Find work-arounds to everyday problems
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  DID YOU KNOW? The average spreadsheet or word-processed documentis read less than 5-times in its lifetime? CONSEQUENCES… The cost to businesses The burden on people The wasteful office
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  LEVELS of AUTOMATION 1.Reliability, Availability & Serviceability 2. Tool-based Automation 3. Autonomic Systems 4. Cognitive Computing & Artificial Intelligence
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  What is RPA? Softwarethat can perform the actions of agents An non-intrusive method for system integration, business rule execution, exception handling and data aggregation 2 types of robot: • Attended • Unattended
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  ATTENDED VS UNATTENDEDrobots 01 A robot that runs in a server room One robot per virtual desktop202 03 100% automation 04 Fully documented processes 05 Back office operations 01 A robot that runs on a users desktop – one robot per user Useful for automation of repetitive tasks202 03 < 100% automation 04 Partially documented processes 05 Front office operations Unattended Robot Attended Robot
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  What are theCHARACTERISTICS of a process suited to RPA? Requires access to multiple systems? Prone to human error? Can be broken down into unambiguous rules? Limited human intervention? Executed frequently, in large numbers or with significant peaks in workload?
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  Key Drivers forRPA? Cost Optimization Productivity Improvement Operational Efficiency FTE Redeployment Significant cost reduction in process operations. FTE redeploy to other initiatives Eliminate the need for expensive Integrations RPA can work smoothly across disparate systems at user level Eliminate/Reduce losses RPA can help eliminate losses due to system discrepancies or delays Improved Quality 100% accuracy due to high repeatability and zero fatigue Scalability Tens or Hundreds of robots can be trained at exactly the same time through workflow creation Higher Efficiency Robots can work 24 hours a day, 7 days a week. Typically, one robot can do the work of 2- 5 FTEs Improved service delivery and user experience Improved process quality, speed, governance, security, continuity Operations Optimization Improved data gathering and organization for optimized operations Regulatory Compliance 100% compliance with stated regulatory requirements
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  What about anorganisations PEOPLE & CULTURE “I will lose my job to a machine!” “My department will probably close down!” “Our ethos is all about people – w e do not w ant to lose that!”
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  Providers…
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  Forrester Wave RPA,Q2 2018
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  GOOGLE Trends https://trends.google.com/trends/explore?q=UiPat h,blue%20prism,automation%20anywhere
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  Recognized worldwide Product leadership& Technical excellence Agile release schedule Most active in the field
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  AND FINALLY… LET’SBUILD SOMETHING
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  FINAL remarks… • UiPathLicensing information: https://robot.uipath.com/docs/about-licensing • Learn RPA (UiPath) https://www.uipath.com/rpa/academy • Orchestrator & Security deep-dive • Studio & Robot deep-dive