85/200

00:20:21

Congratulations
TOTAL SCORE
Listening 4/100

30

5 495

Reading 54/100 295

265

5 495

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Question 1:

00:00 / 00:24 1x
 (A)

(B)

(C)

(D)

Hide Explanation
Question Palette

Transcript:
(A) They’re greeting each other.
(B)They’re walking beside the lake.
(C)They’re suntanning on the grass.
(D)They’re carrying backpacks on their shoulders.

Question 2:

00:00 / 00:26 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
(A) The passengers are boarding the aircraft.
(B)The flight is departing for the destination.
(C)The plane has landed at the airport for a time.
(D)The surface of the plane is damaged.

(D)

Question 3:

00:00 / 00:26 1x

(A)

Hide Explanation

Transcript:
 (A) Several ships are docked at a pier.
(B)The liner is passing under the bridge.
(C) The sailors are lowering the sails.
(D) The motorboat is cruising through the harbor.

(B)

(C)

(D)

Question 4:

Question Palette

00:00 / 00:24 1x

(A)

(B)

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Transcript:
(A) A woman is setting the table.
(B)The restaurant is open for business.
(C)People are sitting outdoors.
(D)All the seats are not occupied.

(C)

(D)

Question 5:

00:00 / 00:25 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
(A) People are waiting for a bus.
 (B)People are blocking the entrance.
(C)People are crossing the street.
(D)People are standing in a line.

(D)

Question 6:

00:00 / 00:25 1x

Question Palette

(A)

(B)

Hide Explanation

Transcript:
(A) Some products are stacked on the rack.
(B)A boat is floating on the water.
(C)Some people are rowing a boat.
(D)A man is putting on a cap.

(C)

(D)

Question 7:

00:00 / 00:17 1x

(A)

(B)

Hide Explanation

Transcript:
Can you pack the shipment to Toronto now?
(A) Fragile dishes.
(B) Of course, just a minute.
(C) I need it back soon.

(C)

Question 8:

00:00 / 00:19 1x

(A)

(B)

Hide Explanation
 Transcript:
Where should I put the new laboratory equipment?
(A) Did you discover one?
(B) I’ll ask the professor.
(C) No, it’s still functioning.

(C)

Question 9:

00:00 / 00:21 1x

Question Palette

(A)

Hide Explanation

Transcript:
Has the plumber stopped the leak in the upstairs restroom?
(A) Yes, it’s working fine now.
(B) No, I live downstairs.
(C) Try calling a professional.

(B)

(C)

Question 10:

00:00 / 00:21 1x

(A)

Hide Explanation

Transcript:
When do you want to leave for the concert hall?
(A) How about an hour from now?
(B) At the Montgomery Theater.
(C) My favorite band is playing.

(B)

(C)

Question 11:

00:00 / 00:21 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Is gas also included in the monthly rent, or just electricity?
(A) The first of each month.
(B) How much is the rent?
(C) It covers all utilities.

Question 12:
 00:00 / 00:20 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Where is the section for your imported goods?
(A) Mostly from India.

Question Palette

(B) These are very important.

(C) Right this way.

Question 13:

00:00 / 00:19 1x

(A)

(B)

Hide Explanation

Transcript:
I can pay the deposit by check, can’t I?
(A) I’ll pay the check.
(B) People do it all the time.
(C) A studio apartment.

(C)

Question 14:

00:00 / 00:21 1x

(A)

(B)

Hide Explanation

Transcript:
What time do you catch the bus in the morning?
(A) Every day except for Sundays.
(B) Between seven and seven fifteen.
(C) The one heading downtown.

(C)

Question 15:

00:00 / 00:21 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Is your restaurant able to accommodate large groups?
 (A) Food here is really tasty.
(B) For your accommodations.
(C) How large is your party?

Question 16:

00:00 / 00:21 1x

(A)

Hide Explanation

Transcript:
Question Palette

The lead singer gave an amazing performance.

(A) She really did, didn’t she?
(B) To improve engine performance.
(C) Seats near the stage.

(B)

(C)

Question 17:

00:00 / 00:20 1x

(A)

(B)

Hide Explanation

Transcript:
The economic analyst finished the report, didn’t he?
(A) It has a smooth finish.
(B) I’d have to ask him.
(C) Please start right away.

(C)

Question 18:

00:00 / 00:21 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Which frame would you prefer, wooden or metal?
(A) How many frames do you need?
(B) I don’t like that kind of music.
(C) Do you carry plastic ones?

Question 19:

00:00 / 00:22 1x

(A)

(B)

Hide Explanation
 Transcript:
Why don’t you get an estimate for the repair costs?
(A) Yes, it cost me a fortune.
(B) I’ve already called the mechanic.
(C) There seems to be an error.

(C)

Question 20:

00:00 / 00:18 1x

Question Palette

(A)

(B)

(C)

Hide Explanation

Transcript:
How will you get to the staff picnic?
(A) Around twelve o’clock.
(B) Gilbert Nature Reserve.
(C) I’ll take my car.

Question 21:

00:00 / 00:21 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Isn’t admission free at this museum?
(A) Mostly contemporary art.
(B) He finally admitted it.
(C) No. There’s a small charge.

Question 22:

00:00 / 00:21 1x

(A)

Hide Explanation

Transcript:
I’ll help you carry your luggage to your room.
(A) I’d really appreciate that.
(B) It won’t fit under my seat.
(C) It’s in my carry-on, I think.

(B)

(C)

Question 23:

00:00 / 00:22 1x
 (A)

(B)

(C)

Hide Explanation

Transcript:
Why did you run out of notepads so quickly?
(A) I will order more next month.

Question Palette

(B) No, I just got them yesterday.

(C) I used a lot for my recent proposal.

Question 24:

00:00 / 00:19 1x

(A)

(B)

Hide Explanation

Transcript:
Three microphones have been set up on the main stage.
(A) Woud you like to do it?
(B) That should be enough.
(C) I ordered the microscopes.

(C)

Question 25:

00:00 / 00:20 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
Who attended the convention last year?
(A) With Ms. Timmons.
(B) At the Clairidge Center.
(C) Mostly young job seekers.

Question 26:

00:00 / 00:21 1x

(A)

(B)

Hide Explanation

Transcript:
Let’s assign the resume screening to Tim instead of Stacey.
(A) She’s already submitted it.
(B) He might be too busy.
 (C) A flat-screen television.

(C)

Question 27:

00:00 / 00:21 1x

(A)

Hide Explanation

Transcript:
Question Palette

Do you have any furnished studio apartments in this neighborhood?

(A) I’ll have to check our database.
(B) Yes, we sell furniture here.
(C) A one-year lease.

(B)

(C)

Question 28:

00:00 / 00:23 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
There’s an exhibit of 19th-century paintings at the Hanover Gallery.
(A) I didn’t know you could paint.
(B) Yes, the color looks great.
(C) I saw a commercial for it yesterday.

Question 29:

00:00 / 00:21 1x

(A)

(B)

(C)

Hide Explanation

Transcript:
When will we arrange the display for the new air purifier?
(A) The arrangement looks beautiful
(B) Would you mind if I turned it on?
(C) As soon as the brochures arrive.

Question 30:

00:00 / 00:22 1x

(A)

(B)
 (C)

Hide Explanation

Transcript:
Investing in mining companies is risky, isn’t it?
(A) Yes, he is a promising investor.
(B) I’m glad no one was hurt.
(C) My stock broker believes it is.

Question 31:

00:00 / 00:20 1x

Question Palette

(A)

(B)

Hide Explanation

Transcript:
Who will inspect the machinery on the production floor?
(A) Joseph works on the second floor.
(B) They’re still deciding.
(C) For packaging items.

(C)

Question 32-34:

00:00 / 01:00 1x

32. What does the woman want to find?

(A) Some money

(B) A file

(C) An office key

(D) A check

33. Where most likely is Patrick?

(A) At his home

(B) In his office

(C) At a restaurant

(D) On a business trip

34. What will John most likely do next?

(A) Check his office

(B) Bring Patrick

(C) Postpone a meeting

(D) Reply to a letter

Explanation:
Transcript
W: Hey, John. Do you know where the budget file is? I can’t find it.
M: No, Jean, I have no idea. Why don’t you ask Patrick?
W: Patrick’s out of town right now, and I am sure he doesn’t have it. Hmm, are you sure it’s not in your office?
M: Well, I’ll check once more, but I’ll probably be giving you the same answer.

Question 35-37:

00:00 / 01:07 1x

35. Where is this conversation most likely taking place?

Question Palette

(A) At a robot exhibition

(B) At a computer system convention

(C) At a machinery shop

(D) In a manufacturing plant

36. Why is the man impressed?

(A) The equipment is of high quality.

(B) The factory is selling expensive devices.

(C) The robots are working instead of people.

(D) The machines are very clean.

37. What is the woman wondering?

(A) The cost of a system upgrade

(B) The location of a factory

(C) A time for installation

(D) A report on company’s performance

Explanation:

Transcript
W: Look at all the robotics we are using on the manufacturing assembly line. They are all automatically operated.
M: I can see. It’s really impressive. You know, factories rarely use such high-quality devices these days.
W: Yes. So I need to find the right system to handle all the equipment we’ve installed. The system we’re currently using needs to be
upgraded. How much would it cost to do business with your company?

Question 38-40:

00:00 / 01:06 1x

38. Why is Mr. Ransh upset?

(A) He did not receive a document.

(B) The woman canceled an appointment.

(C) He doesn’t like the woman’s design.

 (D) The construction of a building has cancelled.

39. What did the woman do last week?

(A) She had a business meeting with Mr. Ransh.

(B) She made changes in a blueprint design.

(C) She sent an e-mail to Mr. Ransh.

(D) She talked with Mr. Ransh on the phone.

40. What will the woman most likely do next?

Question Palette

(A) Call Mr. Ransh

(B) Send a document

(C) Visit Mr. Ransh

(D) Redesign the blueprints

Explanation:

Transcript
M: Mandy, Mr. Ransh just called me. He sounded pretty upset about not receiving any design blueprints yet. You'd better send him
something soon.
W: Really? That's weird. I sent him a blueprint by e-mail last week!
M: Hmm. Are you sure? Maybe you sent it to the wrong e-mail address.
W: No. I have his correct address saved in my computer directory. Well, I should send him a blueprint again right away anyway.

Question 41-43:

00:00 / 01:06 1x

41. Where did Janice stay when she was in Athens?

(A) In a hotel

(B) At a friend’s house

(C) In an office

(D) In her home

42. Why did the man go to Athens?

(A) For a family trip

(B) For a vacation

(C) For a business trip

(D) For a promotion

43. How did Janice mostly spend her vacation?

(A) Eating various Greek foods

(B) Relaxing on the beach

(C) Shopping
 (D) Sightseeing

Explanation:

Transcript
M: Long time no see, Janice. Did you like Greece?
W: Yeah, it was just great. My friends and I stayed at a cozy hotel in Athens for three weeks.
M: Oh, I remember last year when I visited Athens for business. I had a lot of free time so I enjoyed sightseeing. What about you?

Question Palette

W: Just for the first week. We mostly spent our time walking, lying, and resting on the beach near the hotel. We sometimes tried out new
restaurants, too.

Question 44-46:

00:00 / 01:05 1x

44. What are the speakers talking about?

(A) Food on the menu

(B) A dinner for guests

(C) A good place to eat

(D) A presentation coming up next month

45. What will happen at 8 o’clock?

(A) A presentation will take place as scheduled.

(B) They will go home.

(C) Food will be served.

(D) They will call the caterer.

46. What will probably happen next?

(A) They will do the presentation.

(B) They will go to the caterer.

(C) They will go to a restaurant.

(D) They will cancel the event.

Explanation:

Transcript
W: Everyone’s here now. Is dinner ready to be served?
M: I’m afraid there has been some miscommunications in the schedule. I just spoke with the caterer on the phone, and he thought the food
was to be ready by 8 o’clock.
W: Eight? But we told them dinner would be at 6:30. They must have mistaken it for the presentation time. Oh well, I guess we’ll have to
change our plans and watch the presentation first.
Question 47-49:

00:00 / 01:02 1x

47. What is the woman concerned about?

(A) She is late for the conference.

(B) She cannot find her documents.

(C) She needs to practice a presentation speech.

(D) Her bag is missing.

Question Palette

48. What does the woman suggest the man do?

(A) Help her find some materials

(B) Go to her office

(C) Prepare for the meeting

(D) Rewrite some papers

49. Where will the woman go next?

(A) To the conference room

(B) To her house

(C) To her office

(D) To a copying store

Explanation:

Transcript
W: The documents that I was planning to use at the presentation are missing. I’m sure I brought them with me this morning.
M: Look in your bag again. They are probably somewhere among your other papers.
W: No, they’re not. I’ve already looked three times. Will you go first and get the conference room ready for the meeting? Let me just go back
to my office and make some copies.

Question 50-52:

00:00 / 01:17 1x

50. What does the man mean when he says, “Well, you sure made a great choice there”?
(A) He wanted the opportunity to use his background.

(B) He decided to hire the woman as a salesperson.

(C) He looked over her resume and cover letter.

(D) He applied after seeing the newspaper advertisement.

51. Why does Ms. Landers have to go to the Personnel Department?

(A) To introduce herself to the employees

(B) To have an interview

 (C) To apply for a job

(D) To fill out some papers

52. When will Ms. Landers probably start working?

(A) Today

(B) Tomorrow

(C) Next week

(D) In two weeks

Question Palette

Explanation:

Transcript

M: I had a good look at your resume and cover letter, Ms. Landers. And I am willing to offer you a position as a sales representative at Indie
Industries.
W: Oh, thank you Mr. Carper. I am grateful to accept your offer. I really wanted this opportunity to use my background in sales. I applied
right away after seeing the newspaper advertisement for the job.
M: Well, you sure made a great choice there. Now I’ll introduce you to Ms. Clarkson in the Personnel Department for some papers you need
to fill out. When do you think you can start working?
W: I’ll be ready in about two weeks.

Question 53-55:

00:00 / 01:22 1x

53. How do the speakers know each other?

(A) They graduated from the same university.

(B) They are business colleagues.

(C) They are currently on the same chess team.

(D) They are professors at a college.

54. How many years ago were the speakers at this place?
(A) Five

(B) Ten

(C) Fifteen

(D) Fifty

55. According to the woman, what is one of her favorite memories?

(A) The graduation ceremony

(B) Studying with friends

(C) Winning a prize

(D) Walking around the campus

Explanation:
Transcript

M1: Lauri, what a surprise! I didn’t know you were coming.

W: Oh, Hi! Long time no see!
M2: I was told that you moved from New York to London.
W: Right! I have lived in London for 10 years, so, I wasn’t going to, but I changed my mind. I just couldn’t get our 15th reunion out of my mind.
M1: Isn’t it so great to be back here after all these years?
M2: Yeah, it’s a beautiful campus. I can’t believe it’s already been 15 years since we graduated.

Question Palette

M1: Do you remember when we won the first prize at the student chess tournament?
W: How can I forget that? It was one of the best moments in my college life.

Question 56-58:

00:00 / 01:23 1x

56. Who is the woman?

(A) A restaurant manager

(B) A presentation participant

(C) A workshop organizer

(D) A cook

57. What does the woman mean when she says, “I have a weekly meeting soon”?

(A) She cannot talk with the man for long.

(B) She will discuss the problem soon.

(C) She will invite the man to a weekly meeting.

(D) She will participate in the workshop next Friday.

58. What does Kimmy additionally want?

(A) A cheaper price

(B) Additional food items

(C) Some alcohol

(D) Dinner menus

Explanation:

Transcript

M: Hi, Kimmy. Do you have a minute to talk about the Technology Workshop?
W: I have a weekly meeting soon, but go ahead.
M: Actually, I need to discuss the refreshments for the workshop you’re holding next Friday. You asked me to call you back before I confirm
the order.
W: Right. I want to make sure everything is perfect. As I told you, we expect 20 participants and will need some coffee, juice, and bagels for
breakfast. As for lunch, we will need sandwiches and diet Coke. Everything’s clear, right?
M: Yes, perfect. I’ll place the order right away. The cost will be approximately 100 dollars.
W: Okay. Oh, I want one more thing. Let s add some fruit to the lunch menu.

Question 59-61:

00:00 / 01:15 1x

59. What is the conversation about?

(A) Advertising a website

(B) Making schedules

Question Palette

(C) Improving interview skills

(D) Organizing a conference

60. What will happen on Thursday?

(A) Job interviews will take place.

(B) They will attend a conference.

(C) A website will be renewed.

(D) They will leave on a business trip.

61. What are clients complaining about?

(A) A website

(B) A building’s design

(C) A schedule for job interview

(D) A conference date

Explanation:

Transcript

W: Mr. Heath, I want to talk about scheduling interviews for the web-design position.
M: Oh, yes. I’ll be at work only on Wednesday and Thursday next week, because I will be on a business trip.
W: Hmm, I have a conference to attend on Wednesday, so I don’t think I’ll be at the office that day.
M: Well, what about doing the interviews on Thursday before I leave?
W: Okay. I guess only Thursday works for both of us. We really need to hire someone as quickly as possible.
M: Right, it’s urgent. The clients are starting to complain about the old designs of our website.

Question 62-64:

00:00 / 01:22 1x
 62. According to the speakers, who will meet tomorrow?

(A) Hotel managers

(B) City officials

(C) A restaurant staff

(D) A sales department

63. What was the problem at last month’s meeting?

Question Palette

(A) The room was cold.

(B) The meeting started late.

(C) The room was small.

(D) The service was poor.

64. Look at the graphic. Where will the meeting most likely be held?
(A) Royal Hotel

(B) Pecking

(C) Tulips Cafe

(D) Sorento

Explanation:

Transcript

M: Michiko, the monthly sales meeting is scheduled for tomorrow, right? What time is it scheduled for?
W: It’s at the usual time, 1 o’clock, but remember we’re at a different location this month. The Royal Hotel didn’t have any private rooms
available, so we reserved a space at the Chinese restaurant near the city hall.
M: Great, I love Chinese food and I hope they’ll give us a big room. Actually, I like the service and food at the Italian restaurant next to the
cafe, but I was disappointed with the tiny room they gave us last month.
W: That’s right. I guess they didn’t know how much our sales department’s grown. See you tomorrow.

Question 65-67:

00:00 / 01:11 1x

65. What does the woman say to the man?

(A) She wants to place an order.

(B) She needs to borrow a box.

 (C) She has a new telephone number.

(D) She received some clothes.

66. What is the man preparing for?

(A) A job interview

(B) A business trip

(C) A vacation

(D) A presentation

Question Palette

67. Look at the graphic. What did the man forget to do?

(A) Include his name

(B) Write zip code

(C) Write his department

(D) Order some clothes

Explanation:

Transcript
W: Frank, did you order some clothes? I just received this box from Macy’s but I haven’t placed any orders.
M: Yes, thanks. I ordered a few things the day before yesterday. I needed some suits and neckties to wear for my presentations and banquet
next week.
W: Oh, okay. I guess the delivery person was confused since you put the department in the order instead of your own name.
M: Oh, did I? I was in a real hurry. I won’t forget to put my name next time.

Question 68-70:

00:00 / 01:19 1x

68. Where does this conversation take place?

(A) In a restaurant

(B) In a hospital

(C) In a grocery store

(D) In a fitness center

69. Look at the graphic. Which of the ingredients does the woman express concern about?
(A) Fat
 (B) Sugar

(C) Sodium

(D) Protein

70. What does the woman suggest the man do?

(A) Try another soup and salad

(B) Speak with a doctor

(C) Become a strict vegetarian

Question Palette

(D) Purchase a different item

Explanation:

Transcript

M: I’m looking for healthy foods. Last week, I went to hospital and my doctor advised me to lose weight. At least, I should lose 20 pounds.
W: If you want to lose weight, you’ll need to eat less and exercise more. When you burn 500 more calories than you eat everyday for a week,
you can lose about 1-2 pounds.
M: I know. Limiting salt and sugar may also help lose more weight. I’m trying to change my diet. Look at this. How about this canned chicken
soup?
W: Oh, no! That’s almost 2 grams. Why don’t you buy some fresh fruits and vegetables?

Question 71-73:

00:00 / 01:09 1x

refer to the following broadcast.

71. Who most likely is Ted Costello?

(A)A newspaper reporter

(B) A computer scientist

(C) A radio host

(D)A research assistant

72. What does Dr. Alfson specialize in?

(A) Music education

(B) Market research

(C) Mergers and acquisitions

(D) The study of language

73. What will happen on August 4?

(A) Dr. Alfson’s new book will be available.

(B) A new research project will be launched.

(C) The radio will broadcast an interview.

 (D) The results of a study will be announced.

Explanation:

Transcript
M: Welcome to Language Today on KXRP Radio. (71) I’m Ted Costello, and I’ll be your host this hour. For today’s show, I’m thrilled to be
interviewing (72) language specialist Dr. Eric Alfson right here in the studio. (72) Dr. Alfson has recently completed groundbreaking research

Question Palette

into child language acquisition in bilingual homes. He has agreed to tell us about the surprising results even before (73) his new book hits
stores on August 4. Dr. Alfson, it’s a pleasure to welcome you to this program.

Question 74-76:

00:00 / 01:22 1x

refer to the following announcement.

74. What caused a performance delay?

(A)A loss of power

(B)Some late arrivals

(C)Malfunctioning equipment

(D)A scheduling error

75. What can listeners do near the entrance?

(A)Get their programs autographed

(B)Enjoy light refreshments

(C)Take photos of performers

(D)Purchase musical recordings

76. What can be found on the back of the program?

(A) Promotional coupons for events

(B) An explanation of an exchange policy

(C) A description of an upcoming show

(D) Information about becoming a member

Explanation:

Transcript
Good evening, and welcome to the Lucero Theater. (74) Tonight’s performance of La Traviata will begin at 7:20 P.M. instead of 7:00 P.M. as
some of our singers arrived at the theater late because of the icy roads. We sincerely apologize for the delay, and we thank you for your
patience. In the meantime, (75) please visit the table near the main entrance, where our staff is selling professionally produced copies of
the soundtrack from the performance. (76) On the back of your programs you will find details of our theater’s membership program, which
we encourage you to join. Without the generous support from our members, we wouldn’t be able to stay in operation.

Question 77-79:

00:00 / 01:26 1x

refer to the following speech.

77. Who is the speaker talking about?

Question Palette

(A) A presenter

(B) A public official

(C) A researcher

(D) A donor

78. How will the funding be used?

(A) To give assistance to needy youth

(B) To purchase modern technology

(C) To distribute critical information

(D) To advise new businesses

79. What will occur on November 12?

(A) A donation will be given.

(B) A special dinner will be held.

(C) An achievement test will be taken.

(D) A grand opening will be organized.

Explanation:

Transcript
M: I’m glad to see that everyone was able to make it today. Our first order of business, before the presentations, is to offer our sincere
appreciation to (77) Dr. Darren Heinz, who was the top donor to the Bright Future Research Foundation. Thanks to his generous contribution,
our poverty research team will be able to continue numerous projects. Their work for the past fifteen years has been at the forefront of this
field, (78) and this money will allow the development of new initiatives to better assist disadvantaged children and teenagers. We are so
pleased that we reached our fundraising goal this year. (79)We hope all of you will be able to attend a celebratory dinner to honor Dr. Heinz
and our other supporters at the Eagle Club on November 12.

Question 80-82:

00:00 / 01:22 1x

refer to the following telephone message.

80. Who is the speaker leaving a message for?

 (A)A customer service agent

(B)A store manager

(C)An appliance manufacturer

(D)A sales representative

81. Why did the speaker make the call?

(A)She needs to have a device repaired.

(B)She hopes to exchange an appliance.

Question Palette

(C)She is complaining about a late delivery.

(D)She wants to praise a staff member.

82. What does the speaker say she will do?

(A)Tell her friends about the business

(B)Purchase a matching washing machine

(C)Provide a favorable review

(D)Order some products for her company

Explanation:

Transcript
W: Hi. This is Deidre Elliot (80) calling with a message for the general manager. I purchased a dryer from your store earlier this week, (81) and
I wanted to tell you how pleased I was with your delivery person, Ivan Podolski. He arrived as scheduled and set up the dryer quickly. He was
also careful to clean up all of the packaging before he left. I had not realized how many steps were involved in the set up, so I really
appreciated his work. (82)I will certainly be recommending you to my friends and will return myself for future purchases. Thank you for the
excellent customer service I received.

Question 83-85:

00:00 / 01:21 1x

refer to the following advertisement.

83. What is the research focused on?

(A)How sleep improves memory

(B)How caffeine influences mood

(C)How a certain substance affects sleep

(D)How fast a treatment works

84. How long will volunteers be needed?

(A)For two days

(B)For one week

 (C)For one month

(D)For two months

85. What are participants expected to do?

(A)Avoid high stress levels

(B)Keep a written record

(C)Visit the clinic weekly

Question Palette

(D)Take medication regularly

Explanation:

Transcript
M: Researchers at the Minnesota Sleep Clinic are recruiting volunteers to participate in (83) the largest-ever study about the effects of
caffeine on sleep. Dr. Wendy Senequa, lead researcher for the project, said that (84) participants will spend seven days at the clinic having
their sleep patterns monitored and recorded. They will be required to consume varying amounts of caffeine over the test period and (85)
keep a detailed journal. The study is due to start in two months, so interested parties should visit www.sleepclinic.net to complete the
application form and health survey before November 15.

Question 86-88:

00:00 / 01:29 1x

refer to the following telephone message.

86. What type of project is the speaker calling about?

(A)Painting a vehicle

(B)Renovating a basement

(C)Replacing a roof

(D)Decorating a living room

87. What problem does the speaker mention to the listener?

(A)A supplier doesn’t have the right item.

(B)The company cannot take on new clients.

(C)The price of materials has increased.

(D)There will be a lack of employees.

88. What does the speaker offer to do?

(A)Give the listener a discount

(B)Cancel a service contract

(C)Visit the customer in person again

 (D)Send a worker on the weekend

Explanation:

Transcript
W: Hi. This is Erin Gibbs calling for Clifford Johnston. I’m the one who visited your home earlier this week (86)to discuss the renovation
project for your basement. I checked with our supplier, and it will be no problem to get wood paneling that matches the type of wood used
in your living room. However, you said that you needed everything finished by August 17. Unfortunately, I just found out that a few of our crew

Question Palette

members will be using vacation time in August, (87) so we’ll be short-staffed. If you would be able to have the work done at the end of
August instead, (88)1 could give you a lower price. Please call me back at 555-4175 to let me know what you think. Thank you.

Question 89-91:

00:00 / 01:25 1x

refer to the following talk.

89. Who most likely is the speaker addressing?

(A)Job applicants

(B)Contest entrants

(C)Marketing students

(D)New staff members

90. What does the speaker mean when he says, “Let’s get to that”?
(A)Some responsibilities will be explained.

(B)A campaign is expected to succeed.

(C)Some goals are likely to be achieved.

(D)The group will move to another place.

91. What will the speaker do next?

(A)Introduce Mr. Eldon to the trainees

(B)Explain how to resolve problems

(C)Show a video of past advertisements

(D)Distribute some instructional materials

Explanation:

Transcript
M: (89) It’s great to see so much enthusiasm for your first day here at Blane Advertising. We’re glad you’ll be a part of our team. (90) I’m
sure you’re wondering exactly what your work will involve. Let’s get to that. Each month, we create several marketing campaigns for
newspapers, magazines, Web sites, and television. Your role will be creating custom photographs to accompany these campaigns. You will
work on projects individually and then pass them on to Gary Eldon, our project lead. To make sure everyone is following the same criteria,
we will start with some training. (91) I’ll show you a brief video that highlights some of our best work, and then we’ll discuss it together.

Question 92-94:

00:00 / 01:15 1x

refer to the following advertisement.

92. What is the purpose of the advertisement?

Question Palette

(A)To promote a grand opening

(B)To introduce a new chef

(C)To announce menu changes

(D)To report a change in ownership

93. Where is the business located?

(A)Opposite a residential building

(B)In the city center

(C)Near a shopping mall

(D)Next to a department store

94. What does the woman mean when she says, “Here’s the answer”?
(A)She is endorsing a professional chef.

(B)She is reviewing a particular dish.

(C)She is recommending a business.

(D)She is confirming a location.

Explanation:

Transcript
W: (93) Enjoy dining at its finest with a visit to Trentini’s, located across the street from Lindale Apartments. Trentini’s features authentic
Italian food with a menu designed by chefs trained in the heart of Italy. (92)To celebrate our official opening on Saturday, April 5, we’ll be
providing free appetizers and half-price cocktails. Stay for a full dinner and discover delicious dishes cooked to perfection. (94) Have you
been searching for your next favorite restaurant? Here’s the answer. (94) I guarantee you won’t be disappointed.

Question 95-97:

00:00 / 01:24 1x

refer to the following telephone message and receipt.

Ace Movers

Customer Luke Landers

Address 253 North Ellis Drive

 Arrival Time 8:30 A.M. June 5

Estimated Completion 4:30 P.M.

Payment $825

95. What is the purpose of the speaker’s call?

(A)To confirm moving details

(B)To request advanced payment

(C)To reserve a transportation service

Question Palette

(D)To inquire about a moving date

96. Look at the graphic. What is now incorrect?

(A)The address

(B)The arrival time

(C)The estimated completion

(D)The payment

97. What is Mr. Landers instructed to do?

(A)Complete a review form

(B)Pay an employee on the scheduled day

(C)Send confirmation of an address

(D)Present a document to a crew member

Explanation:

Transcript
M: Hello. I’m calling from Ace Movers for Luke Landers. (95) I’d like to confirm the details of your upcoming move. The crew is scheduled to
arrive at 253 North Ellis Drive at 8:30 A.M. tomorrow, pack up your belongings, and take them to 1244 18th Street. (96)Since we have to use a
smaller truck than planned, we expect it to take about two hours longer than originally scheduled. I hope that’s okay. The total charge
comes to ... ahm ... $825, which has been paid in advance. However, (97) we do request that you show the receipt to one of our employees
when they arrive. Thank you.

Question 98-100:

00:00 / 01:16 1x

refer to the following except from a meeting and list.

What is the speaker talking about?

 98.
(A)A medical conference

(B)A technology exhibition

(C)A political convention

(D)A career fair

99. What will the listeners probably do next?

(A)Read a brochure

Question Palette

(B)Watch a presentation

(C)Reserve a booth

(D)Register for activities

100. Look at the graphic. How much does the speaker plan to spend on the rental?
(A)$750

(B)$950

(C)$1,600

(D)$2,800

Explanation:

Transcript
M: Good afternoon. (98) I’d like to take a moment to talk about the upcoming Annual Conference for Healthcare one of the highest in the
industry, and it will be a great chance to show off our products to these professionals. (99) I’ve given you each a pamphlet that highlights
the event’s activities and speakers. I hope it will encourage you to attend. (100)And I’m planning to reserve a booth for both weekend days. I
think this is the best value considering our budget.

Question 101:

Relative housing values have dropped more than 10 percent from ____ peak in the first half of the year.

(A)they

(B)their

Hide Explanation

We need a possessive adjective before the noun "peak" => B is correct 

(C)them

(D)theirs

Question 102:

The botanical garden____ on the south side of the island and can easily be found on any map.

(A)is located

Hide Explanation

Be located on => A is correct 

 (B)locates

(C)locating

(D)was locating

Question 103:

A special luncheon for the advertising team will be____ in the main banquet hall of the Phalya Hotel.

(A)staged

(B)referred
Question Palette

(C)held

Hide Explanation

"Held" is the past participle of "hold". "Hold" means "to have something such as a meeting or an election" which has the most appropriate meaning 

(D)went

Question 104:

Because it is taking____ long for the staff to get used to the software, the office manager is planning to organize a training workshop.

(A)immediately

(B)unexpectedly

Hide Explanation

"Unexpectedly" means "in a way that is not expected" which has the most appropriate meaning 

(C)exactly

(D)attentively

Question 105:

____ newly-hired employees on the management level should attend the training workshop about the company values.

(A)Neither

(B)Every

(C)Each

(D)All

Hide Explanation

All + plural noun (employees) 

Question 106:

Masara Bankole, an award-winning____ at the Toronto Star, has agreed to host radio show for charity fundraising.

(A)journal

(B)journalist

Hide Explanation

The blank needs a noun. "Journalist" means "a person who writes news stories or articles for a newspaper or magazine or broadcasts them on radio or
television" which has the most appropriate meaning 

(C)journalism

(D)journalistic
Question 107:

Although a sufficient number of rooms in the company housing were offered, several attendees chose to stay at a ____hotel instead.

(A)next

(B)closest

(C)nearby

Hide Explanation

An adjective is needed to modify the noun "hotel". "Nearby" means "not far away" which has the most appropriate meaning 

Question Palette

(D)brief

Question 108:

Halloween costumes of the faculty members are welcome but entirely____.

(A)open

(B)single

(C)available

(D)optional

Hide Explanation

"Optional" means "not necessary or demanded but possible or available; depending on what you decide to do" which has the most appropriate meaning 

Question 109:

Saitama Vehicles Company is expected to reach this year’s sales goal by ____ record sales numbers in the third quarter of the year.

(A)arriving

(B)cautioning

(C)sympathizing

(D)achieving

Hide Explanation

"Achieve" means "to succeed in finishing something or reaching an aim, especially after a lot of work or effort" which has the most appropriate meaning 

Question 110:

Image Horizon Corporation announced this morning that its chief financial officer, Julia Park, will____ Maholia Green as chief executive officer on March

22.

(A)organize

(B)accomplish

(C)replace

Hide Explanation

"Replace" means "to take the place of something, or to put something or someone in the place of something or someone else" which has the most
appropriate meaning 

(D)account

Question 111:

Montaz Motorcycles wants to make the partnership between the product and research department ____.
 (A)strength

(B)strengthens

(C)stronger

Hide Explanation

Make something + adj => C is correct 

(D)strongly

Question 112:

The display in the Raymond Art Gallery will feature a number of____ creative art works by promising contemporary artists.
Question Palette

(A)amaze

(B)amazed

(C)amazement

(D)amazingly

Hide Explanation

An adverb is needed to modify the adjective "creative" => D is correct 

Question 113:

Whether the tour members take a sightseeing cruise on the waterway ____ spend the day visiting the museum, they will be relaxed and comfortable.

(A)both

(B)also

(C)nor

(D)or

Hide Explanation

Whether … or => D is correct 

Question 114:

The new innovative diesel engine works____ than the other competitive engines of other companies.

(A)quiet

(B)quietly

(C)more quiet

(D)more quietly

Hide Explanation

An adverb is needed to modify the verb "work". Because there is "than", we need to use "more" => D is correct 

Question 115:

The proposed service center would provide additional services _______ Kovac Industry customers in the region.

(A)up

(B)to

Hide Explanation

Provide something to somebody => B is correct 

(C)of
 (D)out

Question 116:

The Gift Boy company has a system to automatically send____ of every online order by e-mail.

(A)confirms

(B)confirmed

(C)confirming

(D)confirmation

Question Palette

Hide Explanation

The blank needs a noun => D is correct 

Question 117:

Reed-Winton Machines____ announced that its researchers are in the final stages of developing a revolutionary new natural gas-powered engine.

(A)recently

Hide Explanation

"Recently" means "not long ago, or at a time that started not long ago" which has the most appropriate meaning 

(B)financially

(C)permanently

(D)hardly

Question 118:

Guests who are interested in tomorrow’s ____ to Ko Kret Island may join the tour group by signing up at the reception desk.

(A)excursion

Hide Explanation

excursion: a trip or visit to an interesting place, especially one that is arranged or recommended by a holiday company or tourist organization

itinerary: a detailed plan or route of a journey

reservation: an arrangement in which something such as a seat on an aircraft or a table at a restaurant is kept for you

proposal: a suggestion, sometimes a written one

=> (A) excursion is correct because in this sentence, it has "to Ko Kret Island" so "excursion" here means "a trip to visit Ko Kret Island" 

(B)itinerary

(C)reservation

(D)proposal

Question 119:

Of all the customers____ responded to the survey, 80 percent usually purchase industrial products online.

(A)who

Hide Explanation

A relative pronoun is needed to fill in the blank. "Who" is the most correct since it refers to people (customers)

(B)whose

(C)they

(D)what
Question 120:

The Library of the National Assembly is ____ to all members of the public, but books cannot be checked out.

(A)invited

(B)right

(C)open

Hide Explanation

"Open" means "ready to be used or ready to provide a service" which has the most appropriate meaning 

Question Palette

(D)intended

Question 121:

The recruiter in charge of the vacancy will examine the applications and contact the candidates____ the next five working days.

(A)toward

(B)between

(C)among

(D)within

Hide Explanation

"Within" means "inside or not further than an area or period of time" which has the most appropriate meaning 

Question 122:

Due to____ weather conditions, all ships scheduled to depart from Port Bremerhaven have been delayed.

(A)functional

(B)unfavorable

Hide Explanation

"Unfavorable" means "not positive" which has the most appropriate meaning 

(C)promoted

(D)incomplete

Question 123:

In the last decade, there has been____ little medical research achievement regarding the factors that can affect human memory.

(A)remarkably

Hide Explanation

An adverb is needed to modify the adjective "little" => A is correct 

(B)remarked

(C)remark

(D)remarking

Question 124:

The proper____ of steps must be followed to ensure that the television is mounted on the wall securely.

(A)expertise

(B)direction
 (C)sequence

Hide Explanation

"Sequence" means "a series of related things or events, or the order in which they follow each other" which has the most appropriate meaning 

(D)range

Question 125:

Mr. Fernandez called to ask if his Monday morning meeting could be postponed____ later in the week.

(A)during
Question Palette

(B)when

(C)since

(D)until

Hide Explanation

"Until" means "not before a particular time or event" which has the most appropriate meaning 

Question 126:

The Delain Technology is aggressively seeking seasoned computer programmers with____ skills that enable them to solve the clients’ most demanding

security needs.

(A)specialize

(B)specialized

Hide Explanation

An adjective is needed to modify the noun "skills" => B is correct 

(C)specializing

(D)specialization

Question 127:

Watertrek Power company has recently had to____ the rate it charges for electricity due to rising expenses.

(A)pretend

(B)repair

(C)remind

(D)increase

Hide Explanation

"Increase" means "to (make something) become larger in amount or size" which has the most appropriate meaning 

Question 128:

Venetian Blinds Company’s colorful blinds and curtains are guaranteed to____ your home atmosphere.

(A)enhance

Hide Explanation

"Enhance" means "to improve the quality, amount, or strength of something" which has the most appropriate meaning 

(B)illustrate

(C)describe
 (D)accelerate

Question 129:

The Kilimanjaro Espresso Chain distributes mugs instead of____ promotional items because of their durability and visibility.

(A)other

Hide Explanation

Other + plural noun => A is correct 

(B)another

(C)another one
Question Palette

(D)each other

Question 130:

At a retirement dinner last week, Kenichi Tatsumi ____ for his 30 years of service to the Range Engineering Group.

(A)honored

(B)had honored

(C)to be honored

(D)was honored

Hide Explanation

We need to use the passive voice. The structure of passive voice is "be + past participle" => D is correct 

Question 131-134:

refer to the following notice.

NOTICE TO EMPLOYEES

The IT department maintains the proper working order of all on-site computer hardware. We also ensure that the accompanying software (131) ___ at its top level of

performance.

If you are having trouble with your office computer, please contact the IT department on extension 233 and leave a message explaining the (132) ___

To best serve you, we ask you to include as many details as possible. This includes when the issue began. (133)___.The more information we have, the faster we can find a

solution.

We will (134) ____ contact you to set up a time for a visit from one of our technicians.

Thank you for your cooperation.

131.
(A) functionally

(B)functional

(C)to function

(D)is functioning

Hide Explanation

The blank needs a verb => D is correct 

132.
(A)problem

Hide Explanation
 "Problem" means "a situation, person, or thing that needs attention and needs to be dealt with or solved" which has the most appropriate meaning 

(B)charge

(C)meeting

(D)decision

133.
(A)Turning your computer off and back on won’t address the issue.

Question Palette

(B)Also tell us what you were doing immediately prior to it.

Hide Explanation

B is correct since it can connect to the previous sentence "This includes when the issue began" 

(C)Moreover, improper connections could be responsible for the error.

(D)We will try to answer any questions you have about your device.

134.
(A) casually

(B) collectively

(C) frequently

(D) promptly

Hide Explanation

"Promptly" means "quickly, without delay, or at the arranged time" which has the most appropriate meaning 

Question 135-138:

refer to the following e-mail.

To: Vincent Silvers vsilvers@tjrprinting.com

From: Joseph Craig jcraig@tjrprinting.com

Date: June 20

Subject: Spelling error on Lambert posters

Hi Vincent,

It’s just come to my attention that there’s been a setback with the Lambert project. Apparently the posters for their product launch contain a (135)____.

The company name was typed incorrectly in the heading on the final version. As the liaison for this client, I need you to contact Mr. Lambert, notify him of the issue, and (136) ___

for the oversight.

Because we were responsible for this error, please reassure Mr. Lambert that reprinting of the posters will occur at (137) ___ expense and will be completed by the end of next

week.

(138) ____.

Regards,

Joseph Craig Production Manager, TJR Printing

135.
(A) statement
 (B)correction

(C)misprint

Hide Explanation

"Misprint" means "a mistake, such as a word that is spelled wrong, in a printed text" which has the most appropriate meaning 

(D)location

136.
(A) apologizing
Question Palette

(B)apologized

(C)apologizes

(D)apologize

Hide Explanation

The blank needs a verb to create a parallel structure with "contact Mr. Lambert, notify him of the issue" => D is correct 

137.
(A)our

Hide Explanation

Because the subject in the previous clause is "We" (Because we were responsible for this error), we need to use the possessive adjective "our" => A is
correct 

(B)his

(C)its

(D)them

138.
(A) Mr. Lambert has approved the final version, so this project is now complete.

(B)Any further production complaints can be sent to me directly.

Hide Explanation

B is correct since it can connect with the previous sentence "please reassure Mr. Lambert that reprinting of the posters will occur at our expense and will be
completed by the end of next week"

(C)Let’s schedule a meeting to determine the appropriate solution.

(D)Please contact me once you have received payment for the reprints.

Question 139-142:

refer to the following article.

Sales Manager Wins Negotiation Prize!

Our very own Nigel Davis, head of the direct sales division, has won the National Negotiation Prize this year. In recognition of his (139) ___, he has been awarded an all-expenses-

paid trip for two to Spain, where he’ll stay in a luxury hotel for seven days.

In a hotly contested final round held in New York, Davis eventually prevailed against last year’s winner, Gupta Singh. (140) ___, Davis also managed to score the highest level of

points ever for this stage of the competition.(141) ___.

Davis said he is grateful for the support he has received and that he (142) ___ his time abroad.
139.
(A) achievements

Hide Explanation

"Achievement" means "something very good and difficult that you have succeeded in doing" which has the most appropriate meaning 

(B)promotions

(C)lessons

(D)studies

Question Palette

140.
(A) Namely

(B)In addition

Hide Explanation

"In addition" is used here to add more information about Davis

(C)Consequently

(D)On the other hand

141.
(A) This award is given out in our company each year.

(B)His coworkers will share his responsibilities during his absence.

(C)Mr. Davis was unavailable for comment when asked about his trip.

(D)We are all very proud of this accomplishment.

Hide Explanation

D is correct because it can connect with the previous sentence "Davis also managed to score the highest level of points ever for this stage of the
competition"

142.
(A) has enjoyed

(B)had been enjoying

(C)enjoys

(D)will enjoy

Hide Explanation

The action happens in the future => Use future simple tense => D is correct 

Question 143-146:

refer to the following instructions.

Queensville University E-Learning

E-University Software

Prospective students should visit the university Web site and download the E-University software (143) ___ onto their computers.

The software gives students access to assessments, modules, and online classrooms. Upon (144) ___, each student is provided with a brochure detailing the features of the

software.
 Once you have installed the program, you need to register by providing your student information as well as a username and a password. Any (145)___ login to your account will

only require your username and password.

(146) ___ . Alternatively, you can call the Queensville University E-Learning Office at 555-9090.

143.
(A) hardly

(B)deliberately

(C)continuously

Question Palette

(D)directly

Hide Explanation

"Directly" means "without anything else being involved or in between" which has the most appropriate meaning 

144.
(A) enrollment

Hide Explanation

Upon + Noun => A is correct 

(B)enrolls

(C)enrolled

(D)enroll

145.
(A) final

(B)subsequent

Hide Explanation

"Subsequent" means "happening after something else" which has the most appropriate meaning 

(C)distinctive

(D)failed

146.
(A) The software must be purchased before the end of the month.

(B)Usernames are the same as your university-assigned student number.

(C)If you experience any problems with the software, e-mail it@quelearning.edu.

Hide Explanation

C is correct because it can connect with the sentence after it "Alternatively, you can call the Queensville University E-Learning Office at 555-9090."

(D)The software can be installed on a maximum of two computers.

Question 147-148:

refer to the following information.

Thank you for purchasing the TechRight 1400 Scanner. In this publication, you will find everything you need to know to start scanning documents and images into a computer

running any common operating system. You can learn about the various parts of your scanner, its advanced features, and review our start-up guide. For more detailed
 instructions on how to use your TechRight scanner, visit us at www.techright.com.

147. Where would this information most likely be found?

(A)In a user manual

Hide Explanation

Information can be inferred from "In this publication, you will find everything you need to know to start scanning documents and images into a computer
running any common operating system."

(B)On a receipt

Question Palette

(C)On a product’s packaging

(D)In an advertisement

148. According to the information, what is provided on the Web site?

(A)Antivirus software

(B)A copy of a publication

(C)Operating instructions

Hide Explanation

Information is in "For more detailed instructions on how to use your TechRight scanner, visit us at www.techright.com."

(D)Detailed images

Question 149-150:

refer to the following e-mail.

To: Mei Wan (wan_mei@maillinked.com)

From: Nahum Balashov (n.balashov@zapatacarlot.com)

Date: January 30

Subject: Zapata Cars

Dear Ms. Wan,

We regret to inform you that you have not been selected for the vehicle sales position you interviewed for last week. While we were impressed with your enthusiastic personality,

we decided to hire someone with a more intimate knowledge of the individual makes and models in order to reduce the need for in-house training. You also mentioned that you

are working mornings at a high- end boutique and that you would need to give at least 30 days' notice to your current employer. As we discussed in the interview, we need a full-

time worker available as soon as possible. Thank you for your understanding.

Sincerely,

Nahum Balashov HR Director, Zapata Cars

149. What is the purpose of the e-mail?

(A)To report a problem with some paperwork

(B)To invite an applicant for an interview

(C)To request further information

(D)To explain a hiring decision

Hide Explanation
 Information can be inferred from "While we were impressed with your enthusiastic personality, we decided to hire someone with a more intimate
knowledge of the individual makes and models in order to reduce the need for in-house training."

150. What is indicated about Ms. Wan?

(A)She had an impressive resume.

(B)She is currently working part-time.

Hide Explanation

Information is in "You also mentioned that you are working mornings at a high- end boutique"

(C)She missed an important deadline.

Question Palette

(D)She scored poorly on a skills test.

Question 151-152:

refer to the following Web site.

http://www.harrisons.com

Harrison’s Home Merchandise Delivery Reviews & Testimonials About Us Contact Us

For over 60 years, Harrison’s has been Hartwick City’s leading retailer of wooden tables, shelving, bed frames, and more. 0ur inventory includes merchandise at the forefront of

modern trends, as well as items with classic styles. We have also won a number of awards from the local Chamber of Commerce for our delivery service.

Our in-house carpenters and creative designers have been praised in the local and national press for their ability to create in consultation with the client, one-of-a-kind pieces

using materials that range from the mundane to the exotic.

Drop in to our store anytime or click here for pictures of our work.

151. What kind of business is Harrison’s?

(A)A construction firm

(B)An interior design company

(C)A furniture maker

Hide Explanation

Information can be inferred from "For over 60 years, Harrison’s has been Hartwick City’s leading retailer of wooden tables, shelving, bed frames, and more."
and "Our in-house carpenters and creative designers have been praised in the local and national press for their ability to create in consultation with the
client"

(D)A clothing store

152. What does the Web site indicate about Harrison’s?

(A)It delivers for free locally.

(B)Its orders can be customized.

Hide Explanation

Information is in "Our in-house carpenters and creative designers have been praised in the local and national press for their ability to create in
consultation with the client"

(C)It is environmentally responsible.

(D)It was featured in a publication.

Question 153-155:

refer to the following e-mail.

 To:Undisclosed recipients

From:Dean Glover (d.glover@emperorind.net)

Date:March 5

Subject:Connection problems

Greetings everyone,

This morning, we have received reports from various departments stating that the phone lines are down. We believe this has been caused by the lightning storm that occurred

overnight. It seems that only the customer service, personnel, and marketing departments have been affected by this fault, with your phone lines in the sales department

remaining unaffected. At this very moment, Terrence Preece from the IT department is working hard to restore full service to our phone network, and he is optimistic that this will
Question Palette

be achieved by 6 P.M. today.

In the meantime, we ask that even those who are able to use your phones, please communicate with the affected departments using e-mail only. We understand the impact that

this disruption will have on your productivity rates, but we are hopeful that you will do your best to work within the limitations presented.

Thank you for understanding.

Dean Glover

Network Manager

153. Who most likely was the e-mail sent to?

(A)Managers at company headquarters

(B)Staff in the sales department

Hide Explanation

Information is in "with your phone lines in the sales department remaining unaffected" 

(C)Technicians in the IT department

(D)Supervisors in the marketing department

154. What is indicated about Mr. Preece?

(A)He will visit each department in person.

(B)He has called to request help with an office issue.

(C)He cannot currently be contacted by telephone.

(D)He expects to finish the repairs by the end of the day.

Hide Explanation

Information is in "Terrence Preece from the IT department is working hard to restore full service to our phone network, and he is optimistic that this will be
achieved by 6 P.M. today." 

155. What does Mr. Glover advise recipients to do?

(A)Encourage staff to be more productive

(B)Avoid using computers for the rest of the day

(C)Use an alternative means of communication

Hide Explanation

Information is in "we ask that even those who are able to use your phones, please communicate with the affected departments using e-mail only."

(D)Bring broken equipment to Mr. Preece for repairs

Question 156-157:

refer to the following message chain.

ELIZABETH TANNER

13:11

I'm setting up the conference room for the board meeting, but can't find the the cable for the laptop.

DANNY OLSEN

13:12

I'm not sure which cable you mean.

Question Palette

ELIZABETH TANNER

13:13

The one that hooks up a computer to the projector for videos and slideshows. I need one of those but it's missing.

DANNY OLSEN

13:14

Oh, that's happened before. I’ll bring one down in a few minutes.

DANNY OLSEN

13:15

Should I take anything else with me?

ELIZABETH TANNER

13:19

I think there's also a remote for the projector. I can't find that either.

DANNY OLSEN

13:20

I'll grab that as well.

ELIZABETH TANNER

13:21

I really appreciate it!

SEND

156. What is one thing that Ms. Tanner is missing?

(A)A projector

(B)A laptop computer

(C)A slideshow file

(D)A connection device

Hide Explanation

Information is in "I'm setting up the conference room for the board meeting, but can't find the the cable for the laptop." 

157. At 13:14, what does Mr. Olsen mean when he writes, “Oh, that’s happened before”?
(A)He understands why a piece of equipment has malfunctioned.

(B)He anticipates that a coworker will be late for a board meeting.

 (C)He knows which item Ms. Tanner needs.

Hide Explanation

Based on the sentences "The one that hooks up a computer to the projector for videos and slideshows. I need one of those but it's missing." and "I’ll bring
one down in a few minutes." 

(D)He is contacting the IT department to fix a common problem.

Question 158-160:

refer to the following advertisement.

Question Palette

Truck for sale: Lunetta Silverback

This truck is 3 years old and in excellent condition for its age. With less than 15z000 miles on the odometer, it has had quite an easy life transporting animals for an animal

sanctuary, and it has been used by only one very careful owner.This vehicle averages around 18 miles per gallon on the highway and 13 miles per gallon in the city, which makes

its fuel efficiency quite competitive. Price reduced for quick sale to $19,000 (or nearest offer).

Features: The truck is fitted with seat heaters for both the driver and front passenger. It also features dual and side airbags, satellite navigation, and a USB jack for any second-

generation or higher smartphone. Finally, the warranty expires in just under two years.

The owner will arrange a test drive in the New Jersey area for serious buyers. Please call (201) 555-7586 and leave a message for Geraldine. All calls will be returned within 24

hours.

158. What is suggested about the vehicle in the advertisement?

(A)It is the most fuel-efficient model available.

(B)Its price is subject to negotiation.

Hide Explanation

Information is in "Price reduced for quick sale to $19,000 (or nearest offer)."

(C)It comes with a roof rack.

(D)It requires some minor repairs.

159. What is NOT indicated as a feature of the Lunetta Silverback?

(A)Cell phone connectivity

(B)A navigation system

(C)A high-tech audio system

Hide Explanation

a USB jack for any second- generation or higher smartphone => Eliminate A

satellite navigation => Eliminate B 

The truck is fitted with seat heaters for both the driver and front passenger => Eliminate D

(D)Heated seats in front

160. What can be inferred about Geraldine?

(A)She installed new features in the vehicle.

(B)She is the original owner of the truck.

Hide Explanation

Information is inferred from "Please call (201) 555-7586 and leave a message for Geraldine." 

(C)She works as a professional mechanic.

 (D)She will answer all e-mails within 24 hours

Question 161-164:

refer to the following e-mail.

To: Clarence Tyson (c.tyson@boxgraphics.com)

From: Andrew Gibson (a.gibson@acehrconsultinginc.com)

Date: January 15

Subject: RE: Consulting Services

Question Palette

Dear Mr. Tyson,

Thank you for your interest in our services. Ace HR Consulting, Inc., provides reliable human resource solutions and works closely with large companies, domestically and abroad,

to develop effective work systems.

-[1]- We understand that you are looking for an HR consulting firm to help you establish a branch office here in the U.A.E. We have assisted other U.K.-based graphic design firms

like yours with their expansion into Dubai and Abu Dhabi before, and we can say that they are fully satisfied with the outcome. The booming entertainment and tourism industries

in the country have contributed much to their growth. -[2]-

Our experience in the field has allowed us to successfully meet the needs of our clients. We assure you that if you decide to enter into a partnership with us, we will provide you

with quality services to help you achieve your goals. -[3]- Should you wish to discuss your expansion plan with us, please reply to this e-mail.

We look forward to doing business with you, and we hope to hear from you soon. -[4]-

Respectfully yours,

Andrew Gibson

Director of Corporate Relations

Ace HR Consulting, Inc.

161. What is the purpose of Mr. Gibson’s e-mail?

(A)To schedule a management seminar

(B)To respond to an inquiry from a potential client

Hide Explanation

Information can be inferred from "Thank you for your interest in our services."

(C)To announce the new services of a company

(D)To give advice on employee recruitment

162. What is indicated about Ace HR Consulting, Inc.?

(A)It will merge with a well-established company.

(B)It has moved its main office to the U.K.

(C)It serves customers in more than one country.

Hide Explanation

Information is in "Ace HR Consulting, Inc., provides reliable human resource solutions and works closely with large companies, domestically and abroad, to
develop effective work systems." 

(D)It has purchased several graphic design

163. The word “assure” in paragraph 3, is closest in meaning to

 (A)promote

(B)promise

Hide Explanation

Based on the meaning => Choose B 

(C)secure

(D)convince

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“Therefore, choosing Dubai as Palette
Question the location for your satellite office is definitely a smart move.”

(A) [1]

(B) [2]

Hide Explanation

Based on the sentence "We have assisted other U.K.-based graphic design firms like yours with their expansion into Dubai and Abu Dhabi before, and we
can say that they are fully satisfied with the outcome. The booming entertainment and tourism industries in the country have contributed much to their
growth." => Choose B 

(C) [3]

(D) [4]

Question 165-168:

refer to the following article.

The New York Gazette

Lagrange Clothing to open European stores

November 7——Radcliffe, CEO of Lagrange Clothing, today announced his intention to take the thriving clothing retail business into international markets, with flagship European

retail stores set to open in London, Paris, and Berlin. Construction has already begun on a new manufacturing plant and distribution warehouse in Brussels, Belgium, and these

are expected to begin operations in early February, just one month before the opening of the flagship stores. — [1] —

This year has proven to be a banner year for Lagrange Clothing and saw Mr. Radcliffe attend the opening of the company’s newest retail location in downtown Houston. “We’ve

enjoyed unprecedented growth over the last few years,” he told gathered journalists today. — [2] — “By moving operations into foreign markets for the first time, we aim to

establish ourselves as one of the world’s leading clothing manufacturers.” — [3] —

Today’s announcement will likely see a boost to the company’s share price, with financial analysts forecasting a 50% increase by the end of next week. This will undoubtedly bring

even more attention to the firm, and it is expected that sales will continue to soar over the coming year. — [4] —

165. What is indicated about Lagrange Clothing?

(A)Its global sales have improved considerably.

(B)It was originally founded in Brussels.

(C)It has previously focused on domestic sales.

Hide Explanation

Information can be inferred from "Radcliffe, CEO of Lagrange Clothing, today announced his intention to take the thriving clothing retail business into
international markets" 

(D)It intends to open a manufacturing plant in London.

166. What is suggested about Lagrange Clothing’s European stores?

(A)They will primarily sell world-famous clothing brands.

(B)They will be the largest of the company’s locations.

 (C)They have recently been visited by Peter Radcliffe.

(D)They are scheduled to open for business next March.

Hide Explanation

Information is in "Construction has already begun on a new manufacturing plant and distribution warehouse in Brussels, Belgium, and these are expected
to begin operations in early February, just one month before the opening of the flagship stores"

167. According to the article, what has Lagrange Clothing accomplished this year?
(A)It achieved more sales than its competitors.

Question Palette

(B)It made a business deal with a foreign firm.

(C)It opened its latest fashion store.

Hide Explanation

Information can be inferred from "This year has proven to be a banner year for Lagrange Clothing and saw Mr. Radcliffe attend the opening of the
company’s newest retail location in downtown Houston." 

(D)It released a new line of clothing.

168. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“If Lagrange Clothing continues to expand so quickly, Mr. Radcliffe’s goal may become a reality.”

(A) [1]

(B) [2]

(C) [3]

Hide Explanation

Based on the sentence "By moving operations into foreign markets for the first time, we aim to establish ourselves as one of the world’s leading clothing
manufacturers." => Choose C 

(D) [4]

Question 169-171:

refer to the following notice.

To All Tenants,

Please be advised that the water supply to the entire apartment complex will be shut off between the hours of 10 A.M. and 3 P.M. tomorrow. This is to enable the replacement of

some old pipes, which have become corroded and fallen into a dangerous state of disrepair.

The plumbing company has requested that all tenants take precautions prior to tomorrow's start time, as changes in water pressure can cause problems when the water supply

is reactivated. To avoid any such problems from affecting you or your apartment, please ensure that:

• All faucets are switched firmly to the 'off position.

• Plugs are removed from all sinks and baths to prevent flooding in the event of high water pressure.

• Toilets in your unit are not used throughout these hours. Toilets in the lobby will be available as normal.

We apologize for any inconvenience that this may cause and appreciate your understanding while this essential work is carried out.

Regards,

Trevor Francis

Superintendent

Everlove Apartments
169. What is the purpose of the notice?
(A)To encourage residents to conserve water

(B)To invite tenants to an upcoming meeting

(C)To inform tenants about a water inspection

(D)To notify residents of necessary repairs

Hide Explanation

Question Palette

Information is inferred from "Please be advised that the water supply to the entire apartment complex will be shut off between the hours of 10 A.M. and 3
P.M. tomorrow. This is to enable the replacement of some old pipes, which have become corroded and fallen into a dangerous state of disrepair."

170. What is the reason for the work?

(A)The water is no longer safe to drink.

(B)The condition of pipes has worsened.

Hide Explanation

Information is in "This is to enable the replacement of some old pipes, which have become corroded and fallen into a dangerous state of disrepair."

(C)A leak has caused flooding in the building.

(D)A water boiler must be replaced.

171. What precaution are residents advised to take?

(A)Avoiding using the lobby bathroom

(B)Storing extra water in advance

(C)Unplugging household appliances

(D)Refraining from flushing toilets

Hide Explanation

Information is in "Toilets in your unit are not used throughout these hours." 

Question 172-175:

refer to the following online chat discussion.

PIONISIS ONLINE TECHNICAL FORUM

Tracy Adkins

8:40 P.M.

Can anyone help me with a problem that I’m having with my Viewsnap R-400 digital camera?

Faye Montero

8:41 P.M.

I own the same model. It’s intended for wildlife photography, so if you’re using it to take pictures indoors that might be why it’s not working as you want.

Tracy Adkins

8:42 P.M.

That isn’t my problem. I bought it because I take pictures for a nature magazine, so I know I’ve got the right model.
 Chad Wilkes

8:44 P.M.

I’m responsible for repairs at Viewsnap. What exactly is your issue? I should be able to help you.

Tracy Adkins

8:45 P.M.

The shutter that covers the camera lens is stuck somehow. It only opens halfway when I turn the camera on. Obviously, I cannot take pictures.

Faye Montero

8:47 P.M.

Can’t you just return it to Viewsnap and have them give you a new camera?
Question Palette

Tracy Adkins

8:48P.M.

I’m afraid not. My warranty has expired, so they won’t do anything about it.

Chad Wilkes

8:50 P.M.

I have dealt with this problem before. The issue is a fault in the shutter’s mechanism. Often, dust or particles become lodged among the components, which prevents the shutter

from opening fully.

Faye Montero

8:52 P.M.

I remember this happening to me once as well! The technician took the back cover off completely, sprayed compressed air over the circuit board, and replaced the back panel.

Chad Wilkes

8:55 P.M.

Ms. Montero is correct. Those steps should resolve the issue.

SEND

172. What problem does Ms. Adkins mention?

(A)Her warranty has been misplaced.

(B)An electronic device is malfunctioning.

Hide Explanation

Information is in "Can anyone help me with a problem that I’m having with my Viewsnap R-400 digital camera?" 

(C)Her pictures were rejected by a magazine.

(D)She is not sure which model she needs.

173. What is true about the Viewsnap R-400?

(A)It is sold with an adjustable lens.

(B)It takes black and white pictures.

(C)It is designed for outdoor photography.

Hide Explanation

Information is in "It’s intended for wildlife photography, so if you’re using it to take pictures indoors that might be why it’s not working as you want."

(D)Its shutter should be dusted regularly.

 174. At 8:48 P.M., what does Ms. Adkins mean when she writes, “I’m afraid not”?
(A)She does not want to pay for repairs.

(B)She is unable to receive a replacement.

Hide Explanation

Based on the sentence "Can’t you just return it to Viewsnap and have them give you a new camera?" => Choose B 

(C)She cannot upgrade the technology.

(D)She cannot delete photographs.

Question Palette

175. What can be inferred about Mr. Wilkes?

(A)He is familiar with the problem.

Hide Explanation

Information can be inferred from "I have dealt with this problem before." 

(B)He develops his own images.

(C)He sells equipment at an electronics store.

(D)He owns the R-400 model.

Question 176-180:

refer to the following letter and e-mail.

August 18

Sharon Hargis

Excaliburize

583 N. West Boulevard

Provo, UT 84601

Dear Ms. Hargis,

If you or your coworkers are bogged down in office cleaning, then Ready Hands is the right choice for you! We offer a wide range of packages to ensure that your office or other

commercial space is cleaned just the way you want it. We have hundreds of satisfied customers. In each office, we vacuum and sweep floors, dust surfaces, clean bathrooms,

and take out trash. Supplementary tasks include cleaning windows and vents, washing office dishes, and more. We've even been known to tidy desks when there's a special

request!

You'll find many similar services available in our area, but what sets Ready Hands apart is our exclusive use of non-toxic cleaning products, which are proven to not pollute

waterways and have no effect on the indoor air quality. In addition, we sort recyclable materials and take them to the proper local facilities.

To learn more, contact the representative for your local area. For Bluff Heights, contact Colin Hardy at colin.hardy@readyhands.com. For Creekside, contact Gary Harper at gary.

harper@readyhands.com. For Longview, contact Emily Young at emily.young@readyhands.com. And for Milemound, contact Samantha Tompkins

atsamantha.tompkins@readyhands. com.

Let Ready Hands add some sparkle to your life!

Thank you for your consideration,

Eric Pearson,

Ready Hands

______________________________
 To:Emily Young (emily.young@readyhands.com)

From:Sharon Hargis (hargis_s@excaliburize.com)

Date:August 23

Subject:Inquiry

Dear Ms. Young,

I am interested in receiving more information about your services in my area. I am the managing director of Excaliburize. We primarily operate an online store specializing in

classic styles of clothing and household goods. On-site we have a medium-sized office, a large warehouse, and a small storefront. The office would need typical cleaning, and we

would require only floor cleaning for the warehouse. However, we are looking for a business that can also provide extra services occasionally, including helping us with

rearranging the retail apparel from time to time. Would this be possible? I look forward to hearing more about your business.
Question Palette

Thank you,

Sharon Hargis

Managing Director, Excaliburize

176. Why did Mr. Pearson send the letter?

(A)To tell about new cleaning supplies

(B)To promote recycling practices

(C)To introduce a cleaning service

Hide Explanation

Information can be inferred from "If you or your coworkers are bogged down in office cleaning, then Ready Hands is the right choice for you!" 

(D)To explain a change in ownership

177. According to the letter, what’s unique about Ready Hands?

(A)It cleans offices and homes for a low price.

(B)Its cleansers are safe for rivers and streams.

Hide Explanation

Information is in "but what sets Ready Hands apart is our exclusive use of non-toxic cleaning products, which are proven to not pollute waterways" 

(C)It hires only the most experienced employees.

(D)It monitors the indoor air quality.

178. Which is NOT a service that Ready Hands provides for all customers?
(A)Dusting surfaces

(B)Cleaning bathroom sinks

(C)Vacuuming floors

(D)Scrubbing windows

Hide Explanation

"We vacuum and sweep floors, dust surfaces, clean bathrooms" => Eliminate A, B, C 

179. What can be inferred about Ms. Hargis?

(A)She usually wears classic clothing.

(B)She currently cleans the office herself.

 (C)Her business is located in Longview.

Hide Explanation

The email is sent to Emily Young (To: Emily Young (emily.young@readyhands.com). In the letter, there is the information "For Longview, contact Emily Young
at emily.young@readyhands.com." =>C is correct 

(D)Her store’s goods often sell out.

180. What special request does Ms. Hargis make?

(A)Tidying her desk

Question Palette

(B)Dusting the warehouse

(C)Cleaning air vents

(D)Moving some clothes

Hide Explanation

Information is inferred from "we are looking for a business that can also provide extra services occasionally, including helping us with rearranging the retail
apparel from time to time"

Question 181-185:

refer to the following e-mail and Web page.

To: Kristina Cummings (k.cummings@luxuryreatestsate.com)

From:Tony Bridges (noreply@totalcommunications.com)

Date:April 17

Subject: Confirmation

Dear Customer,

This is your confirmation e-mail to inform you how to activate your recent purchase of 4 cell phones from us. Models: HiStar RG243, KPRola PG399, AR Mobile TRX440, and Samkia

PT800. There is no need to respond to this message.

To activate each phone, please have the user call (303) 555-3299 and follow the recorded instructions. After a short delay, you will be able to use the phone.

If you have an account associated with the phone, your bill will be issued on the 25 th of each month. If you are using our pre-paid plans, you will be sent a text message once

your account level drops below $7 to remind you to add more credits.

Pre-payment can be made at various convenience stores and post offices or by going online. Please visit www.totalcommunications.com for more details and for special offers.

Yours sincerely,

Tony Bridges

Customer Service Representative

Total Communications

_______________________

http://www.totalcommunications.com/plan

Account Options

For all options, "peak" refers to calls made between 9:00 A.M. and 6:00 PM. Monday through Friday, and "non-peak" at all other times. International calls are billed according to the

fees posted at http://totalcommunications.com/int-rates.

Voyager Package: no fee (pre-paid)

 Peak calls $0.15 per minute, non-peak $0.12 per minute. Data downloads at $0.75 per gigabyte.This service is best for light domestic users. (Note: Users of AR Mobile models will

also need to reply to a text message to activate the service.)

Sterling Package: no fee (pre-paid)

Peak calls $0.12 per minute non-peak $0.07 per minute. Data downloads at $0.70 per gigabyte. At least 100 minutes of calls per month must be made within peak hours to qualify.

Prime Package: $35 per month

Peak calls $0.05 per minute, non-peak $0.03 per minute. Data downloads at $0.50 per gigabyte. International calls are billed with a 50% discount on all calls. International calls

are free on weekends before 6 PM. Voicemail service is free.

Question Palette

Champion Package: $65 per month Peak calls $0.02 per minute, non-peak $0.01 per minute. Data downloads at $0.30 per gigabyte during peak hours and free during off-peak

hours. International calls are free during non-peak hours. Voicemail service is free.

181. Why should Ms. Cummings call the number provided?

(A)To activate the phones she purchased

Hide Explanation

Information is in "To activate each phone, please have the user call (303) 555-3299" 

(B)To set up a pre-payment cell plan

(C)To add credit to her phone accounts

(D)To get information about service providers

182. What is indicated about account plans?

(A)They are for domestic calls only.

(B)They are billed on the same date every month.

Hide Explanation

Information is in "If you have an account associated with the phone, your bill will be issued on the 25 th of each month." 

(C)They are restricted to company accounts.

(D)They require an ID check beforehand.

183. What information can be found on the Web page?

(A)Voicemail support

(B)Data download limits

(C)International dialing codes

(D)Account service charges

Hide Explanation

You can see that the web page provides a list of account options and their service fees => Choose D 

184. Which plan gives free international calls in the evenings?

(A)The Voyager Package

(B)The Sterling Package

(C)The Prime Package

 (D)The Champion Package

Hide Explanation

Information is in "International calls are free during non-peak hours." 

185. Which phone model requires text activation?

(A)RG243

(B)PG399

(C)TRX440

Question Palette

Hide Explanation

In the second passage, it says that "Users of AR Mobile models will also need to reply to a text message to activate the service." Meanwhile, in the first
passage, there is the information "AR Mobile TRX440" => C is correct 

(D)PT800

Question 186-190:

refer to the following flyer, Web site and e-mail.

Come to the Bates Museum!

We will help you make the most of your experience by giving you a guided tour of our fascinating exhibits. These displays change every few months, so check our schedule below

before you reserve a spot.

Who Were the Vikings?(January-March)

Despite popular legend, the majority of people who lived across Scandinavia during the Viking Age were actually not warriors at all. So, what were they?

The History of the Railways (April-May)

We often think of the railway as part of the Industrial Revolution, but the history of rail transport actually dates back as far as the ancient Greeks!

Exploring the Ocean (June only)

Intended for the brave and curious, this tour takes participants into the depths of the ocean. Separated only by some glass walls, you will see live deep-sea animals up close and

personal.

From the King's Castle (July-September)

This tour contains many of the works of art formerly collected and displayed by King Castle XIV in the French Palace of Versailles during the 17th century.

Ancient Ancestors (October-December)

This tour takes you into the world of the First Nations, who were the first figures to live in North America.

_____________________________

www.batesmuseum.com/registration

TOUR REGISTRATION

Please fill out every line of this form and then click “SUBMIT” at the bottom of this screen. If you have questions about your chosen tour, please contact the museum at 555-293-

8237 or e-mailtours@batesmuseum.com.

Name: Terry Turner

 Phone number: 555-828-7089

E-mail address: tturner@funmail.org

Date: August 1

Number of participants: five

Tour Time:

□ 10:00 A.M.

□ 2:00 P.M.

□ 12:00 P.M.

□ 4:00 P.M.

Question Palette

SUBMIT

________________________

To:Terry Turner (tturner@funmail.org)

From:Bates Museum (donotreply@batesmuseum.com)

Date:July 29

Subject:Your tour booking

Dear Patron,

Thank you for your booking. Please note the following about your upcoming tour:

1)Guests should arrive 10 minutes prior to the scheduled tour time.

2)The museum can accommodate groups between 6 and 15 people. We will split all groups with more than 15 people into two in order to pass through the exhibits easily. Likewise,

groups with fewer than 6 participants will be grouped together with another party, so we use our tour guides as efficiently as possible.

3)No outside food or drink is allowed in the museum.

4) Children under the age of 10 must be accompanied by an adult at all times.

We appreciate your interest in the Bates Museum!

** This is an automated message. Do not reply directly to this message. **

186. What is included as part of the Exploring the Ocean tour?

(A)Video footage

(B)Photographs

(C)Live creatures

Hide Explanation

Information is in "Separated only by some glass walls, you will see live deep-sea animals up close and personal." 

(D)Interactive displays

187. In the flyer, the word “figures” in paragraph 6, line 1, is closest in meaning to
(A)people

Hide Explanation

Based on the meaning and context => Choose A 

(B)numbers
 (C)characteristics

(D)statues

188. Which exhibit will Ms. Turner most likely visit?

(A)Who Were the Vikings?

(B)The History of the Railways

(C)From the King’s Castle

Hide Explanation

Question Palette

In the website, there is the information "Date: August 1". Meanwhile, in the flyer, there is the information "From the King's Castle (July-September)" => C is
correct 

(D)Ancient Ancestors

189. What is indicated about tour guests?

(A)Groups with more than 6 pay a lower admission price.

(B)Participants who are late are admitted only to specific exhibits.

(C)Guests can bring their refreshments to the museum.

(D) Young children must be escorted by an adult.

Hide Explanation

Information is in "Children under the age of 10 must be accompanied by an adult at all times." 

190. What is true about Ms. Turner’s tour group?

(A)It will arrive 20 minutes early.

(B)It will be combined with another.

Hide Explanation

Information is in "Likewise, groups with fewer than 6 participants will be grouped together with another party" 

(C)It will take the first tour of the day.

(D) It will include children younger than 10.

Question 191-195:

refer to the following article, e-mail and Web site.

City Sidewalk Gets an Upgrade

By Judith Motley

Yesterday, Clarkton city officials announced that they will be repaving some of the city’s oldest and most uneven sidewalks this summer. Several pedestrians have complained

about the cracked sidewalks for a while and the city finally has some funds to address the issue. The first street to be repaired will be Kincaid Avenue. Construction begins on

August 20 and is expected to last for two weeks. After the completion of the first sidewalk, work will likely begin on Palin Drive, and later continue on Denton Parkway and Cardin

Street as well. Updates will be released periodically as they become available.

____________________________

To: Abby Walker (abby@houstonelectronics.com)

From:Edwin Houston (edwin@houstonelectronics.com)

Date: July 25
 Subject: Construction concerns

Hi Abby,

Have you heard about the sidewalk repaving project that the city is going to do next month? I just read an article about it. I think it could create a problem for our business since it

will be happening right in front of our store.

Businesses are encouraged to remain open, but I’m worried that customers won’t want to walk through a construction zone to come here. I’ve already submitted a contact

request to our city councilor and suggested another time that they can do the work. While I wait for his response, could you contact our marketing team and suggest making

some large promotional signs that we can put out front? I want customers to know that we are still open during the construction and that they can still come inside.

Question Palette

Thank you,

Edwin

___________________________

www.nicholasdow.com

Please specify the nature of your message:

◻ I have a question I have a problem

口 I have a comment (no reply)

My message to Nicholas Dow

I am the owner of Houston Electronics, which is in the middle of the first construction route. I am concerned that the proposed sidewalk repaving project is going to have a

negative effect on my business. Is it possible to have the work done in the evening instead of during the day so that customers don’t need to walk by construction to come to my

store?

Thank you, Edwin Houston

Should a response be sent to you?

Yes

 No

E-mail:

edwin@houstonelectronics.com

Thank you for contacting Mr. Dow!

191. What is the main topic of the article?

(A)Introduction of new traffic rules

(B)Nominations for city council

(C)Creation of more sidewalks

(D)Upcoming construction work

Hide Explanation

Information can be inferred from "Yesterday, Clarkton city officials announced that they will be repaving some of the city’s oldest and most uneven
sidewalks this summer. Several pedestrians have complained about the cracked sidewalks for a while and the city finally has some funds to address the
issue. The first street to be repaired will be Kincaid Avenue. Construction begins on August 20 and is expected to last for two weeks." 

192. What is implied about Mr. Houston?

(A)He suggested that the work be delayed by a month.

(B)He wrote an article about the city’s proposed plans.

(C)He worries that a city project will harm his business.

 Hide Explanation

Information is in "I think it could create a problem for our business since it will be happening right in front of our store." 

(D)He supports the efforts to make some improvements.

193. Where is Houston Electronics located?

(A)On Kincaid Avenue

Hide Explanation

In the third passage, it says that "I am the owner of Houston Electronics, which is in the middle of the first construction route." Look at the first passage,
we can see that the first construction is Kincaid Avenue (The first street to be repaired will be Kincaid Avenue.) => Choose A 
Question Palette

(B)On Palin Drive

(C)On Denton Parkway

(D)On Cardin Street

194. What is Ms. Walker asked to do?

(A)Design a promotional sign

(B)Modify a construction schedule

(C)Arrange alternate parking options

(D)Contact another department in the company

Hide Explanation

Information is in "could you contact our marketing team and suggest making some large promotional signs that we can put out front?"

195. What is Nicholas Dow’s position?

(A)Newspaper journalist

(B)Construction worker

(C)Government official

Hide Explanation

In the website, there is the information "My message to Nicholas Dow". Meanwhile, in the email, it says that "I’ve already submitted a contact request to our
city councilor" => Choose C 

(D)Promotions manager

Question 196-200:

refer to the following notice, letter and Web site.

It’s time to renew your HDA membership!

It is time for you to renew your membership with HDA Broadcasting, and as a current membership holder, you must be aware of the incredible value that comes with your

membership fee as followings.

• An automatic subscription to our monthly magazine about the broadcasting industry

• Monthly e-mail updates about the events we sponsor and exclusive offers for our members

• “First listens” to new programs that we plan to introduce; here, you will have the opportunity to provide your opinion on the show

The different membership categories are listed below. You can renew at the same level or choose to change to another.

Annual Membership Levels

 INDIVIDUAL - $75 FAMILY — $200

 Includes all the membership benefits listed above for  one person.  Includes all the benefits listed above for up to four   members.

 SUPPORTER - $125  SPONSOR - $300

 Includes all INDIVIDUAL benefits plus two guest   passes to any HDA event.  Includes all FAMILY benefits plus four guest passes   and a 20% discount on our online merchandise.

________________________________

Ms. Charlotte Potter

54 Terrick Rd.,
Question Palette

Egloshayle, UK PL27 7LJ

Dear Ms. Potter,

We are very grateful that you decided to renew your HDA membership. As a non-profit network, we rely on private funding to provide high-quality programming to our listeners. It

is because of supporters like yourself that we are able to continue doing so. Enclosed with this letter you will find your new membership card and your guest passes.

Additionally, we have created an easier way for members to provide feedback. On our Web site at www.feedback.hdabroadcasing.org are several short comment forms for each

of our programs. We have also recently created a feedback form to evaluate our membership program. We would greatly appreciate it if you would take five minutes to fill it out.

Best Wishes,

Bryce Garcia, HDA Member Services

___________________________

www.feedback.hdabroadcasing.org

HDA Membership Feedback Form

Name: Charlotte Potter

Do you feel the membership is worth the cost?

I think the $125/year rate is a little high for what my membership gives me in return. However, I pay for the membership not because I want the benefits, but because I want to

support the broadcasting you provide. The rest is just a bonus for me.

What is the most important benefit of membership?

I really enjoy my copies of the HDA Broadcasting magazine. It is quite interesting and full of useful information.

Do you have any other comments?

I recently renewed my membership, but only my free passes were included with the thank you letter I received. Could you please send me the item that I am still missing?

196. What is indicated about HDA Broadcasting?

(A)Its memberships can be canceled at any time.

(B)It has an Internet-based store.

Hide Explanation

Information can be inferred from "a 20% discount on our online merchandise" and "On our Web site at www.feedback.hdabroadcasing.org"

(C)It sponsors four events per year.

(D)It sends out weekly e-mails.

197. What is Ms. Potter’s membership level?

 (A)Individual

(B)Family

(C)Supporter

Hide Explanation

In the website, there is the information "I think the $125/year rate is a little high". Look at the notice, you can see that the membership level which costs $125
is Supporter => C is correct 

(D)Sponsor

Question Palette

198. In the letter, the word “network” in paragraph 1 is closest in meaning to

(A)community

(B)station

Hide Explanation

Based on the meaning and context => Choose B 

(C)grid

(D)structure

199. What does Ms. Potter suggest about the HDA Broadcasting membership?
(A)It could add another membership level.

(B)It is appropriately priced for the benefits provided.

(C)It should offer an online renewal option.

(D)Its monthly publication is educational.

Hide Explanation

Information can be inferred from "I really enjoy my copies of the HDA Broadcasting magazine. It is quite interesting and full of useful information."

200.What item did Ms. Potter ask to be sent?

(A)An event pass

(B)A membership card

Hide Explanation

Information is in "I recently renewed my membership, but only my free passes were included with the thank you letter I received. Could you please send
me the item that I am still missing?"

(C)A discount coupon

(D)A renewal notification

Question Palette