DME SCRIPT
Introduction:
Hello Sir/Madam, my name is __________ and I am from Unified Brace Specialist. How are you
doing today?
Reason of the Call
This is only a follow-up call to confirm your eligibility for a joint support brace for your body at NO
COST. Don't worry, this is neither a sales nor an obligation call.
PROBING QUESTIONS
In which areas of your body are you currently experiencing pain?
Are you experiencing any type of pain in your body?
Which part of your body you’re having pain right now?
It must be one of these combinations:
Back
Back+ other brace
Knees
Knees +other braces
I am going to ask you some questions so that I can get you braces for those areas right away.
Qualifying Questions
1. Who is your insurance provider? Must be Medicare part B
2. Is your insurance active? (Must be yes)
3. Does it cover braces? (Must be Yes)
4. And you are out of network benefits right? (Must be YES, means NO HMO PLAN)
Full Name:
MEDICARE CLAIM ID NUMBER:
PHONE NUMBER:
DATE OF BIRTH:
ADDRESS:
CITY:
STATE:
ZIP CODE:
Have you visited your doctor regarding pain in the last 12 months?
Doctor Name:
Doctor Address (City, State & Zip Code):
Doctor Phone Number:
Doctor FAX Number:
NPI Number:
Ok good. So now let us let us give you the brace right away: (Fulfill the web form, submit and
transfer.)
Transfer Script
Good day! I have (patient name) is interested to get braces. (He will check the web form then as soon
as they start talking we leave the call.)
REBUTTALS
What kind of benefits does braces have?
Braces are made of fabric, high quality, elastic, non-metal. So, you can wear them underneath
your clothes. Wash it after use. No bulky, not heavy. It’s an ORTHOPEDIC BRACES that has a
therapeutic benefit that will help you to ease the pain.
I DON’T FEEL ANY PAIN
Opt.1 - “These are really beneficial for you specially now, cold or bad weather and climate changes.”
Opt.2 - NO PAIN:
That’s good to know, but from time to time as we age, we may experience body pain especially
in our back or knees, and that is why I will be providing you pain relieving braces that will help
you if in case you may need one in the future. That means that if any time you feel joint pain,
you have it handy to help you with the pain. Ok?
DO I REALLY NEED TO WEAR THIS EVERYDAY OR ALL THE TIME?
It’s not necessary for you to wear the brace every day, but at least you have something to put on
if you need it the most. Coz you know, you are in your old age, when bad weather hits you, and
at least you have something to put on if you don’t have any pain medication at all.”
I HAVE ALREADY SPOKEN WITH SOMEONE
As per checking here on my end, I cannot find records where anyone from our office has
spoken with you, but don’t worry, this will be quick.”
NOTHING IS FOR FREE:
Let me inform you that this is a NO OUT OF POCKET COST to you. Medicare will cover all the
braces that you’re needing, even the shipping and handling is free.
IM NOT INTERESTED:
Just give me a minute of your time to explain this one to you and tell me if you are not
interested.
We are just trying to help you here to ease the pain that you are suffering now and this will cost
nothing on you since you are a Medicare Holder. Are you sure that you are not interested?
We just want to ensure that all of your medical benefits are active and complete and you're not
missing out of anything.
ARE YOU CALLING FROM DOCTOR’s OFFICE?
Not exactly, but we are accredited by the doctors of the US and we have our own licensed
physician that will check and verify. Once you tell your Physician’s name, we will contact them
to let them know about your request. OK?
I WANT TO TALK TO MY DOCTOR:
These will also go to your doctor, if your doctor doesn’t want you to try this out, of course we
will not send it to you, and so you have nothing to worry about. Okay?
PT’s NOT QUALIFIED
NO MEDICARE
85 years old and above
Under Veterans Assistance
Under Health Care facility.
Living or staying in Nursing Home
MCN INACTIVE
MCN PPO (Preferred Provider Organization), it’s their primary payer paying for their
benefits (active but not qualified)
