FE Script

Hello, this is (Agent Name) with US funeral Expenses. How are you doing today?

I spoke to you last week, but you were busy at that time. Do you remember?

Let me remind you.

I am calling to inform that you qualify to get information on a State Regulated Final Expense Program which is designed to cover
100% of your Funeral Expenses as well.

1. So, I believe you are still residing in the State of Texas. Perfect! What is the zip code?
2. How old are you? / What is your DOB? (Must be in b/w 50 – 75)

As mentioned earlier, we are providing you information on these State Approved Plans for you to review. If you like these options
only then you can make the decision about it. Okay?

3. How do you pronounce your first & last name?

Great! I have all the information I need. Let me bring in our Specialist who will verify all the details and have you connected with the
Licensed Agent from your state. Okay?

Rebuttals
Q. What is this call about?

This call is about a State Regulated Final Expense Program which is designed to cover 100% of your funeral and burial expenses in the hour of need.

Q. Not Interested.
Well, I understand you are not interested. I do not want you to make any decisions right away. All I am asking you to do is to look at the options we
have for you. And if we can offer you something that is a little more affordable with a little more coverage then you can move from there, okay?

Q. I already have insurance.

I see that you are planning things ahead which is an important thing. We are not going to change any prices or relationship that you currently have.
But for future references, you can check all the discounts and benefits you can qualify for. After that, if something suites you, you may take some
time to think about it. Okay?

Q. Customer below 49 or above 80 years of age?

Well, I appreciate your time and patience with me today. Unfortunately, you do not qualify for this program right now. You have a wonderful day.

Q. What is the premium?

That is a great question! – The premium is very low and completely depends upon your age and your health. Let me quickly pre-qualify you first and
my licensed agent will be more than happy to answer you that.

Q. Where are you located?

Well, I am currently sitting in our Home Office in Phoenix Arizona, but we have licensed Agents available all over the country.

Q. Why do you want to know my age?

That is a great question. The plan is only valid for customers that are aged between 50 – 75. So, how old are you?
Q. This is not John. Who do you want to speak to?

Oh, let me update my records, this call is about a Final Expense program that is designed to cover 100% of your funeral and burial expenses up to
$20,000 with additional benefits.

Q. I am not from this state.

Oh, ok, let me update my records, what state do you currently live in? We have licensed specialists available all over the country. As this call is about
a Final Expense program that is designed to cover 100% of your funeral and burial expenses up to $20,000 with additional benefits.

Q. I have a bad health condition. I do not qualify.

Well, I am sorry to hear that. However, I have good news for you today. With our Final Expense policy, you still qualify for the promotion regardless
of how bad your health condition might be. So let me quickly finish qualifying you first and have you connected with our licensed agent.

Q. I cannot afford it

Well, I can respect that but the plans we offer are specially designed for people living on a fixed income. I am sure our plan will fit into your budget
and be extremely beneficial for you.

Q. Why don't you send me something in writing?

Let me tell you how we work. We work with multiple companies and after we have qualified for you for this promotion, we will decide the best
company for you and our licensed agent will be more than happy to send you the information in writing with all the details and benefits.

Q. I believe you have Called Me Before

Yes, there may be some other companies calling around, but it was not us though. Now this will take just a few minutes to give you the details of all
the benefits you qualify for, okay?

Q. From where did you get my information?

The information of our customers is collected through different sources which may include Internet where customer or their family members may
have shown interest in buying a discounted insurance.

Q. Customers below 50 and anyone above that age?

Okay – Is there someone at your home who is above the age of 49? Will you be interested in knowing about the plan for that person?

Q. Do you think I am going to die?

Well, I know it is not a great thing to talk about but it’s important to plan. Do you even know what the cost might be? The cost for funeral expenses
these days starts at $5,000 - $8,000 for Cremation and $10,000 - $15,000 for Burial Expenses.