MPU3272 WPC

Workplace Professional Communication Skills

REPORT & PRESENTATION (70%)

The Requirements
This module will prepare students to actively participate in workplace by developing their
basic skills of reading, writing, speaking and listening. The module will prepare students
to meet the demands of English proficiency, professional communication, presentation
skills and active participation at workplace.

At the end of this activity you are able to demonstrate the ability to effectively
communicate ideas through writing and speaking.

Topics:
1) Communication at workplace:
Analyse the interpersonal communication and barriers to communication and
highlight the importance of those areas in workplace. Make a critical analysis
supported by journal articles and research findings. Your group also required to
reflect the content of this topic by conducting a group activity. Ensure the
presentation is recorded in Microsoft Teams. Also, based on your presentation and
activity conducted, prepare 10 questions in Microsoft Forms to evaluate students
understanding on the above topic.

2) Non-Verbal communication:
Elaborate types of non-verbal communication and analyse the importance of non-
verbal communication at workplace. Make a critical analysis supported by journal
articles and research findings. Your group also required to reflect the content of this
topic by conducting a group activity. Ensure the presentation is recorded in
Microsoft Teams. Also, based on your presentation and activity conducted, prepare

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 10 questions in Microsoft Forms to evaluate students understanding on the above
topic.

3) Workplace language skills 1:

Describe the significance of language skills and particularly highlight the ways to
improve listening skills. Furthermore, critically discuss assertiveness and
effectiveness working in groups and ways to develop those skills for the benefit of
workplace communication. Make a critical analysis supported by journal articles
and research findings. Your group also required to reflect the content of this topic
by conducting a group activity. Ensure the presentation is recorded in Microsoft
Teams. Also, based on your presentation and activity conducted, prepare 10
questions in Microsoft Forms to evaluate students understanding on the above
topic.

4) Job interview:
Critically analyse job interview session and specifically highlight the do’s and
don’ts during interview. Make a critical analysis supported by journal articles and
research findings. Your group also required to reflect the content of this topic by
conducting a group activity. Ensure the presentation is recorded in Microsoft
Teams. Also, based on your presentation and activity conducted, prepare 10
questions in Microsoft Forms to evaluate students understanding on the above
topic.

5) Workplace language skills 2:

Highlight methods and etiquettes in handling emails and calls in the workplace.
Also, discuss ways of taking and relaying instructions in workplace. Make a critical
analysis supported by journal articles and research findings. Your group also
required to reflect the content of this topic by conducting a group activity. Ensure
the presentation is recorded in Microsoft Teams. Also, based on your presentation

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MPU3272 WPC

and activity conducted, prepare 10 questions in Microsoft Forms to evaluate

students understanding on the above topic.

6) Managing Workplace Relationship:

Critically analyse the workplace relationships. Furthermore, elaborate peer
interaction, cultural awareness, body language and social awareness applicable in
work environment. Also, highlight current issues associated with these elements in
workplace. Make a critical analysis supported by journal articles and research
findings. Your group also required to reflect the content of this topic by conducting
a group activity. Ensure the presentation is recorded in Microsoft Teams. Also,
based on your presentation and activity conducted, prepare 10 questions in
Microsoft Forms to evaluate students understanding on the above topic.

The number of pages required for the assignment shall be within 8-15 pages (excluding
appendix). Your team is required to submit the written documentation according to the
activity conducted. Make the activity enjoyable for yourself and the class. Each member
of the group must contribute.

Assessment Criteria:
You will be assessed as follows:
i. Documentation – 50%
ii. Presentation (Individual Assessment) – 30%
iii. Presentation (Group Assessment) – 20%

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 Total = 100% 70%

Documentation Requirement and Marking Scheme (50 %)

I. COVER PAGE
Cover page should include group name, tp number, intake and your group topic.

II. TABLE OF CONTENT

The table of contents should follow the title page. It must list the Roman numeral sections and the
page on which each section starts. The table of contents may be single-spaced and may be one or
more pages long. The table of contents page(s) will not be numbered.

III. ABTRACT (5 MARKS)

One-page description of the report which highlights the key content areas, the purpose, and
relevance of your report analysis. The function of the abstract is to outline briefly all parts
of the report.

IV. INTRODUCTION (5 MARKS)

A clear introductory discussion on the content of the chosen topic. Generally, discuss the reason
for writing this report and outline the contribution of the report.

V. CONTENT (30 MARKS)

Based on the topics given, divide your content into 5 areas. These 5 areas must be discussed with
evidences that also reflect critical analysis of that topic as defined in the topic you have chosen.
Allocation of marks for your content are listed below in table:

5 points x 2 marks 10 marks

Listing of 5 areas of your topic

5 points x 4 marks 20 marks

Listing of 5 areas of your topic with evidence
(2 marks each for point and 2 marks for
discussion with evidence)

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 MPU3272 WPC

5 points x 6 marks 30 marks

Listing of 5 areas of your topic with evidence
and critical analysis (2 marks each for point
and 2 marks for discussion with evidence and
2 marks for critical analysis)

VI. CONCLUSION (5 MARKS)

A general conclusion on the issue discussed and your group’s opinion on the findings.

VII. FORMAT OF REFERENCES (5 MARKS)

All the references used in the assignment should be given in this page and must be in Harvard
Referencing formats, e.g.:
BBC Online (2000) ‘Radical autumn shake-up’, at
http://www.bbc.co.uk/news/10276.htm (accesses: 25 November 2000)

VIII. APPENDIX
An appendix is optional. Include in the appendix any exhibit appropriate to the written entry but
not important enough to include in the body; these might include sample questionnaires used,
newspaper articles, general background data, etc.

Individual Presentation Requirement: ( 30 marks )

(This section is individually assessed)
All group members should play an equal part in the presentation. All members of the group should
be prepared to answer questions on any aspect of the presentation, and will therefore need to be
familiar with the content of all group members. During the presentation, each member will be
assessed on:

• Presentation skills

• Language proficiency

• Eye contact & pronunciation

Group Presentation Requirement: ( 20 marks )

Criteria of assessment:

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 • Role distribution

• Identified major issues

• Conducted appropriate analyses

• Creativity

• Presentation Aids

Assignment Assessment Criteria

The criteria below details the areas, which will be taken into account when the assignment is
marked. Each piece of assessed work will be awarded a percentage between 0 and 100%.
The grades awarded will be marked according to the following criteria:
75% + This would be equivalent to a Distinction and would represent outstanding
performance. The work should show a thorough understanding of the issue
together with a high degree of analysis and critical evaluation.

65 – 74% This will be equivalent to a Credit. This would represent extremely good
work demonstrating an in depth understanding of material and sound
analysis and conclusions.

50 – 64% This would be equivalent to a Pass. Work in this category should

demonstrate good application of the main Principles to the question set and
provide a well-balanced view.

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MPU3272 WPC

49 – 0% This would represent a failure to pass, demonstrating a poor command of

the knowledge of subject area combined with an inability to interpret the
question.

Please pay particular attention to the following:

• The abstract should be no more than one page, but it should excite interest for a reader, other
than the assessor, to read the whole.
• Ensure that the contents page precisely reflects the whole content of the report including the
abstract and appendices.
• Page numbering: Ensure that the contents page accurately reflects the position of the contents.
Page numbers prior to the ‘introduction’ should be roman numerals. From the introduction
onwards page numbering should be Arabic.
• References should be listed according to the Harvard convention with the authors listed in
alphabetical order.
• Authors should be accurately referenced within the report according to the Harvard convention.

If you have any problems with report formats, please do not hesitate to contact me at
vicknisha.balu@apu.edu.my
*** All the Best ***

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