Problem Solving

Problem-solving Cycle (1 of 5)
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Definitions (1 of 3)
Problem-solving.
 A systematic approach to
defining the problem (question
or situation that presents
uncertainty, perplexity or
difficulty) and creating a vast
number of possible solutions
without judging these solutions.

Definitions (2 of 3)
Decision-making:
 The act of narrowing down the
possibilities, choosing a course
of action, and determining the
action’s potential consequences.

Problem-solving Cycle (2 of 5)
1. Identify the problem: You must
be aware of the problem to be
able to work on it.
2. Understand the problem: You
must understand every aspect
of the problem in order to
figure out the best way to solve
it.

Understanding the
Process: How to Solve it (3 of 7)
2. Understand the problem.
– Put in the time to define the
problem:
• Discuss.
• Ask questions.
• Visualize.
• Restate the problem in your
own words.
• Explain the problem to
someone else.

Learning These Skills
Obtain the basic knowledge of the
facts and the ways of doing things.
Metacognition: Understand how
one uses what one knows.
Heuristics: Develop strategies
and techniques to find easier
approaches to related problem.
A Can-Do Attitude: This problem
can be solved (positive attitude).

Group or Individual:
Brainstorming (1 of 2)
 Problem-solving skills will be
discovered, recognized and
drawn upon within a group.
 When there is a time limit,
individuals will be faster!
 Groups provide an opportunity
for greater innovation.

Beware
 One of the more subtle
problems in communication is
the perception that all printed
or spoken information is factual.
Let facts alone influence you,
and you will make better
decisions.

Collaborative Problem
Solving (2 of 6)
Step 1 – Gather Information:
 Ignore arguments and
proposals.
 Examine the facts, figures and
information.
 Identify missing information and
how to get it.
 Construct a thorough and
accurate definition of the
problem.

SWOT Analysis (1 of 7)
What is SWOT?
 S = Strengths
 W = Weaknesses
 O = Opportunities
 T = Threats

Download “Problem-Solving”
PowerPoint presentation
at ReadySetPresent.com
Slides include: 4 definitions of problem solving, 5 slides on the problem
solving cycle, 15 points on teaching problem solving, 34 points on
understanding the process, 5 points on defining the problem, 5 points on
brainstorming, 13 points on a scientific approach to data, solution, and
reflection, 4 points on learning skills, 5 points on understanding the problem,
6 points on past experience and future problems, 5 points on learning from
the past, 7 primary issues for problem solvers, 22 active listening techniques
and points, 5 points on group perspective, 4 essential steps of creative
problem solving, 6 points on group or individual brainstorming, 10 points on
problem solving framework, 23 points on the problem solving process, 4
quotes on decision making, 10 factors for making effective decisions, 7
points on styles and approaches, 6 C’s of decision making, 10 traps in an
inherent system, 7 points on decision making methods, 6 points on vertical
thinking, 7 points on lateral thinking, 7 “creative thinking” environments, 10
points on adaptors and innovators, 9 points on collaborative problem solving,
4 requirements of group problem solving, 22 points on 5 steps of
collaborative problem solving, 5 points on leadership and creative work
environments, 8 points on triggers for inspiration, 5 points on sacred cows,
20 points on 4 modes of problems solving, 4 techniques, 16 points on
S.W.O.T. analysis, and finally 16 action steps.
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Problem Solving