CERTIFICATE IN GENERAL DUTY ASSISTANCE

PROGRAMME GUIDE

ignou
THE PEOPLE'S
UNIVERSITY

SCHOOL OF HEALTH SCIENCES

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
 2nd Cover page

IMPORTANT INFORMATION
Registration and IGNOU ID After applying you are required to procure your IGNOU
Student ID form your respective Regional Centres after due
signature of the concerned Regional Director
Minimum duration of the programme 6 months
Maximum duration of the programme 2 years
Assignments One for each course
Submission isessentialbefore filling termend examination form
To be submitted to the Learner Support Centre
Validity is six months, in case 6 months are over, you
need to solve the new assignment and submit
You can download the assignment from the IGNOU
website www.ignou.ac.in under the downloads. Please
note the last date for the submission of the assignments,
given on the top right corner of each assignment and
submit your assignments on time.
Submission of term end examination Last date for submission of the form is 30th September
form* 30th March for the July-Dec and the Jan-June sessions
respectively without late fee. Dates if changed, are notified
on the IGNOU website which you should visit frequently
Schedule for submission of exam form through online
mode and exam fee should be Rs.150/- per course.
Centre of examination* Online submission of exam form link should provide exam
centre list.
Admit Card The admit card or hall ticket can be downloaded from
IGNOU website.
ID card for examination Showing your ID card is a must for entry to the
examination hall. You may not be allowed to appear for
the examination in case you are unable to show the same
Readmission* In case you are unable to complete your programme
successfully by the end of two years, you can take
readmission for another 6 months period. You will be
required to fill the readmission form for the courses you
have not completed/cleared and pay the requisite fee.
Correspondence with the university Always keep a copy of your correspondence with the
university, assignments, projects, forms etc. with you.
Please mention your enrolment number in all the
correspondence you make with the university
Submission of forms Fill the forms online if available. In cases where you are
not required to submit online, download the form and
send in the filled in form with the required fee/and
enclosures as instructed. Please check for latest versions
of the forms which may have been uploaded on the
IGNOU website.
*All this information is available in the IGNOU website. However in some instances IGNOU may change
the fees, dates and forms. You may kindly keep yourself updated by visiting IGNOU website for all updates
PROGRAMME GUIDE

Certificate in General Duty Assistance

(CGDA)

Indira Gandhi National Open University

In Collaboration with

Ministry of Health and Family Welfare, GOI

Skill Training Cell

School of Health Sciences
Indira Gandhi National Open University
Maidan Garhi, New Delhi-110 068
2020
March, 2020
© Indira Gandhi National Open University, 2020
ISBN-
All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other
means, without permission in writing from the Indira Gandhi National Open University.
Further information about the School of Social Sciences and the Indira Gandhi National Open University
courses may be obtained from the University’s office at Maidan Garhi, New Delhi-110068, India or from
the official website of IGNOU : www.ignou.ac.in
Printed and published on behalf of the Indira Gandhi National Open University, New Delhi by Director, Skill
Training Programme, School of Health Sciences, IGNOU, New Delhi
Lasertypeset by Rajshree Computers, V-166A, Bhagwati Vihar, (Near Sec. 2, Dwarka), Uttam Nagar,
New Delhi-110059.
Printed at :
2
Dear Student,
Greetings from IGNOU
I welcome you to the Certificate in General Duty Assistant (CGDA) Programme of IGNOU. The General
Duty Assistant (GDA) program is a short duration skill based training program, with an objective to
develop a pool of trained workforce which can be employed by hospitals and healthcare facilities to
provide support to nurses, doctors as well as other healthcare team members in ensuring quality care to
the patients. This program focuses on the acquisition of skills necessary to provide support by undertaking
non-clinical tasks or the activities that have been directed by the healthcare team members.
During your study, you will get support from IGNOU through Internet as well as through the networks
of our Regional and Learner Support Centres. You have been allotted a Regional Centre and you will be
attached to a Learner support centre/learner Support Centre under that Regional Centre. You will receive
soft copies of the course material and the printed self-learning course material in accordance with our
despatch schedule.
You are requested to be in constant touch with us through the email cgda@ignou.ac.in. The programme
comprises of a total of two theory courses viz. worth four credits and two credits respectively and
one practical course of 12 credits. Custom-made self-instructional course material has been prepared
for all the courses. You are provided with the self -instructional course material of all the courses
at the time of your admission.
As part of your study, you are required to attend compulsory theory and practical counselling
sessions. For theory you need to complete the assignments. Assignments are a form of continuous
assessment tools and must be submitted in time. At the end of the course you are required to
undergo term end examination in each of the courses and clear each one independently.
In addition to the course material, you will have audios and videos available for better understanding
of the subject, and radio-counselling/web conferencing/teleconferencing for clearing your doubts
and for interaction with subject experts. The radio-counselling, web conferencing and teleconferencing
sessions are scheduled by IGNOU as per availability of the facilities. Regular broadcasts and
telecasts of recorded audio video programme help in supplementing the information given in the
course material.
As with every distance learning programme, we appreciate that due to various personal reasons, you
may not be able to complete some or all components of your programme in the designated six
months of the duration of the course. IGNOU gives you the flexibility of completing the programme
in a total of two years of registration of the programme without paying any extra fees.
Required information or the source and the various forms that may be required by some of you time
to time, are available in the Programme Guide. You may also visit the IGNOU website for any
updates/changes in the forms or the fee to be submitted with the forms.
Please read and keep this Programme Guide very carefully and you will have minimum doubts
about the frequently asked queries. During the course of your study, if you have any feedback,
suggestions and comments to make, please write to us immediately, at cgca@ignou.ac.in. You will
be provided administrative support from the Regional Centre and academic support from the Learner
Support Centre. I am always there for your support and can be approached for problems not sorted
out at any level.
You are advised to be in touch with your learner support centres for advice / timely / day-to-day
information or visit the website with URL www.ignou.ac.in.
Wishing you all the best in pursuing CGDA programme.
Mrs. Laxmi
Course Coordinator
E-mail: cgda@ignou.ac.in
Telephone: 011-29572846

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 CONTENTS
1. The University ..................................................................................................................... 5
1.1 Organizational Structure of IGNOU .............................................................................. 5
1.2 School of Health Sciences ............................................................................................ 5
2. Introduction to CGDA Programme ..................................................................................... 7
2.1 Programme Objectives .................................................................................................. 8
2.2 Duration ....................................................................................................................... 8
2.3 Programme Structure .................................................................................................... 8
2.4 Programme Package ..................................................................................................... 9
2.5 Infrastructure for Implementation ................................................................................... 9
3. Programme Delivery ......................................................................................................... 10
3.1 Self Learning Material(SLM) ....................................................................................... 11
3.2 LSC and SDC ........................................................................................................... 12
3.3 Theory Component ..................................................................................................... 14
3.4 Practical Component ................................................................................................... 15
3.5 Audio-video Component ............................................................................................. 16
4. Evaluation Process ............................................................................................................ 17
4.1 Distribution of Marks.................................................................................................. 17
4.2 Internal Assessment .................................................................................................... 18
4.3 Term-end Examination ................................................................................................ 19
4.4 Results and Certification ............................................................................................. 21
5. Issues related to Programme Implementation ................................................................. 22
5.1 Student Responsibility ................................................................................................. 22
5.2 Channels of Communication ........................................................................................ 23
5.3 Other Services ........................................................................................................... 24
6. Syllabi of the Programme ................................................................................................. 24
7. Appendices ................................................................................................ 28
Appendix 1 : Detailed Programme Design ......................................................................... 28
Appendix 2 : List of Practical Activities............................................................................. 30
Appendix 3 : Sample Posting Schedule ............................................................................. 32
Appendix 4 : Certificate of Proficiency in Practical Skills ................................................... 34
Appendix 5 : Term-End Practical Examination Form.......................................................... 35
Appendix 6 : Award List of CGDA Term End Practical Examination ................................. 36
Appendix 7 : Pattern of Term-end Practical Examination ................................................... 37
Appendix 8 : Link to Essential Forms ............................................................................... 38
Appendix 9 : Whom to Contact for What ........................................................................ 39
Appendix 10 : Monitoring-cum-Internal Assessment for BHTL-003 ..................................... 42

4
1. THE UNIVERSITY
Indira Gandhi National Open University was established by an Act of Parliament in 1985 to achieve the
following objectives:
 Democratising higher education by taking it to the doorsteps of the learners
 Providing access to high quality education to all those who seek it irrespective of age,
region, religion and gender
 Offering need-based academic programmes by giving professional and vocational orientation
to the courses
 Promoting and developing distance education in India
 Setting and maintaining standards in distance education in the country as an apex body.
Over the years, it has emerged as the largest Open University in the World. UNESCO declared
IGNOU as the largest institution of higher learning in the world in 2010. Commonwealth of
Learning recognised it (1993) as Centre of Excellence in Distance Education. It has also received
the award of Excellence for Distance Education Materials by Commonwealth of Learning in 1999).
IGNOU has certain unique features such as International jurisdiction, Nationwide student support
services network, Flexible admission rules, Use of latest information and communication technologies,
modular approach to programmes, Individualised study i.e. flexibility in terms of place, pace and
duration of study Resource sharing. In addition, it provides collaboration and networking with
conventional Universities, Open Universities and other Institutions/Organisations.

1.1 Organizational Structure of IGNOU

With a view to develop interdisciplinary studies, the University operates through 21 Schools of
Studies. Each School is headed by a Director who arranges to plan, supervise, develop and organise
its academic programmes and courses in coordination with the School staff and different academic,
administrative and service wings of the University. The emphasis is on providing a wide choice of
courses at different levels.
In addition to the various schools there are various divisions and centres. Some of these are
administrative divisions while others assist the schools in the development and the delivery of the
academic programmes. Some of the support divisions are the Student Registration Division, Student
Evaluation division, Regional Services division and Material Distribution division. The following
Schools of Studies currently are in operation. The broad organisational structure is given in Fig 1.

1.2 School of Health Sciences

The School of Health Sciences (SOHS) was set up with the objective of augmenting educational
avenues and for providing in-service training for medical, nursing, and allied health personnel
through the distance education mode.
The School is a pioneer in developing competency-based programmes in various disciplines of
Health Sciences. Innovative approaches in Medical and Nursing programmes includes hands-on
training which is provided through diversified approach of a network of medical and nursing
colleges and district level hospitals. Most of these programmes are skill based programmes aimed
at improving the knowledge and skills of inservice health personnel.

5
 ORGANISATIONAL STRUCTURE OF
INDIRA GANDHI NATIONAL OPEN UNIVERSITY

VISITOR

BOARD OF MANAGEMENT

VICE CHANCELLOR

ACADEMIC COUNCIL RESEARCH COUNCIL PLANNING BOARD FINANCE COMMITTEE

PRO-VICE CHANCELLORS

DIVISIONS SCHOOLS OF STUDIES CENTRES & INSTITUTES

Academic
Coordination Humanities Law Staff Training and
Electronic Media
Research Institute of
Production Centre
Distance Education
Journalism and New
Administration Social Sciences
Media Studies

Campus
Construction and Sciences Tourism and Centre for Internal National Centre for
Maintenance Hospitality Services Quality Assurance Disability Studies
Management
Computer
Division Gender and
Education
Development Studies
National Centre for
Finance and National ODL Centre
Innovations in
Accounts for Local Governance
Inter-disciplinary Distance Education
Continuing and
International Education Trans-disciplinary
Division Studies

Student Support Centre for Online

Library and Health Sciences Social Work Service Centre Education
Documentation

Engineering and Vocational Education

Material Technology and Training
Production and Centre for Freedom
Distribution Struggle and Diaspora
Division Extension and Studies
Management Development Studies
Studies
Planning and
Development
Computer and Foreign Languages
Information Sciences
Regional Services
Translation Studies
Agriculture and Training
Student Evaluation

Student Registration Performing and V isual Arts

Fig. 1: Broad Organisational Structure of IGNOU

6
To achieve this, the School is collaborating and jointly developing and offering academic programmes, with
various national and International organizations like World Health Organization (WHO), Ministry of Health
and Family Welfare (MoHFW), National AIDS Control Organisation, Indian Nursing Council (INC) etc.
The ongoing Programmes include
Doctoral Degree Programmes
Doctor of Philosophy in Nursing (Ph.D.(N))
Bachelor’s Degree Programme
Bachelor of Science in Post Basic B.Sc. Nursing (BSCN(PB))
PG Diploma Programmes
Post-Graduate Diploma in Maternal and Child Health (PGDMCH)
Post-Graduate Diploma in Hospital and Health Management (PGDHHM)
Post-Graduate Diploma in Geriatric Medicine (PGDGM)
Post-Graduate Diploma in HIV Medicine (PGDHIVM)
Diploma Programmes
Diploma in Critical Care Nursing (DCCN)
Diploma in Nursing Administration (DNA)
PG Certificate
Post Graduate Certificate in Medical Management of CBRNE Disasters (PGCMDM)
Certificate Programmes
Certificate in Health Care Waste Management (CHCWM)
Certificate in Maternal and Child Health Nursing (CMCHN)
Certificate in Newborn and Infant Nursing (CNIN)
Certificate in Home Based Health Care (CHBHC)
Certificate in Community Health (CCH)
Certificate in First Aid (CFAID)
Certificate in General Duty Assistance (CGDA)
Certificate in Phlebotomy Assistance (CPHA)
Certificate in Home Health Assistance (CHHA)
Certificate in Geriatric Care Assistance (CGCA)
Certificate Programme in Yoga (CPY)

2. INTRODUCTION TO CGDA PROGRAMME

The certificate programme in General Duty Assistant (CGDA) is a short duration skill based training
program, with an objective to develop a pool of trained workforce which can be employed by hospitals
and healthcare facilities to provide support to nurses, doctors as well as other healthcare team members
in ensuring quality care to the patients. This program focuses on the acquisition of skills necessary to
provide support by undertaking non-clinical tasks or the activities that have been directed by the healthcare
team members.
7
A General Duty Assistance (GDA) can be defined as a trained and certified health-care worker who
usually works in a hospital, to provide support to nurses, doctors as well as other healthcare team
members in ensuring quality care to the patients as general duty Assistants.

2.1 Programme Objectives

You will be able to comprehend, detect, the need of the patient in hospital and manage the support
services of patients with the help of doctor and nurse. You will develop capacity and capability to
act like team member of the management of patients illness and special needs. After completing
this programme, you shall be able to -
 describe the role of GDA
 Communicate effectively with health care team members, patients and their relatives
 demonstrate skills in general hygiene, grooming, bathing procedures, mouth, eye, ear, skin,
hair, nail, foot care, feeding the patient, taking care of elimination needs
 demonstrate skills in preparation of patient care units, transporting a patient, patient positions
and use of assistive devices, handling of samples, drugs, linen and after care of equipments
 practice infection control measures, promote safety of patient and right method of handling
biomedical waste

2.2 Duration
The duration of the programme is of six months. However you get the flexibility of completing the
programme over a duration of two years. There are two sessions in each calendar year for admission
into the programme, i.e. January to June and July-December.

2.3 Programme Structure

In IGNOU parlance, the study hours are measured in credit system. One credit is equivalent to 30
learning hours. This involves reading and understanding your course material, visiting the various
links, using the audio video material provided and doing the assignments etc.
The CGDA programme consists of three courses. The Courses are designed on the basis of learning
hours required by an average student. As mentioned above, one credit represents 30 hours of
learning. The design of the CGDA programme in terms of credit distribution of the courses is shown
below:
S. No. Course Title Nature Course No. of
of Course Code Credits

1. Foundation of General Duty Assistance Theory BHT-001 4

2. Basic Needs of Patient Care Theory BHT-002 2

3. Fundamental Skills for General Practical BHTL-003 12

Duty Assistance

Total 18

8
2.4 Programme Package
The programme is being offered through blended approach. The programme package consists of a blend
of multiple media:
 Print material in the form of booklets called blocks: Self-instructional material which has been developed
with dialogue and personal system of writing method to create a nature of interactivity in the material
thus simulating a teacher.
 Audio Video materials in the form of CD/DVD: these are custom made for the programme
 Radio-counselling: a two way interaction between the listeners and the experts
 Broadcast: pre recorded programmes broadcast on the radio channels
 TV Telecast: Prerecorded programmes telecast on the Doordarshan from 6:00 a.m to 6.30a.m every
morning on different courses of IGNOU
 Teleconferencing and / Web counselling: a two way audio and one way video (at some places both
way video is possible) between the viewers and the experts. It is a very good teaching learning
methodology for bridging the gap in ODL system and imparting knowledge and skill based learningYou
will receive all the course materials in the beginning of the session. The printed materials that you will
receive are mentioned below:

Course Code Materials to be Received by Students

Blocks Assignments

*BHT-001 1, 2, 3 and 4 1

BHT-002 1, 2 1

BHTL-003 Practical Manual, Checklist

Manual and logbook

* Assignments will be uploaded on IGNOU website

2.5 Infrastructure for Implementation

The programme will be implemented through a network of health infrastructure all over india. IGNOU has
56 Regional Centres (RC) which are directly responsible for the programme-related activities of that
region. The list of RCs available on IGNOU web site mentions the jurisdiction of each of the regional
centres. The head quarters has 21 schools looking after the academic components and several divisions
for administrative component.
The School of Health Sciences (SOHS) is responsible for the curriculum design, programme development
as well as framing the guidelines for various aspects of the implementation process in consultation with the
concerned divisions. Besides it will be monitoring the programme to ensure the quality training. The Student
Evaluation Division (SED) is responsible for admission of students, maintenance of progress report and
evaluation (both concurrent and end-assessment) including the certification. Computer division possesses
the student data to provide address level of students for dispatch of study materials and correspondence
with students. Material Production and Distribution Division (MPDD) is responsible for dispatch of print
materials. The Regional Service Division (RSD) is the coordinating division between the head quarter and
peripheral set up. So most of the information from regional director will go to head quarter only through
RSD. Besides, RSD also appoints the counsellors, programme-in-charge and takes care of the financial
aspects of running the programme.
9
 HEAD QUARTER
Vice Chancellor

Pro Vice Chancellor

Schools Divisions

SOHS RSD MPDD SRD Computer SED

PERIPHERAL STRUCTURE
State Regional Director
Monitoring
Learner Support Centre (LSC)
committee

Skill Development Centre(SDC)

Fig. 2: Administrative set up for CGDA Programme

The contact sessions will be conducted through the counsellors identified at Learner Support Centre (LSC)
and Skill Development Centre (SDC). The LSC and SDC are the medical colleges and district level
hospitals identified by IGNOU for this programme. At LSC, you will be demonstrated practical skills and
given opportunity to clear their doubts where as you would practice the skills at allotted SDCs for gaining
competence. The link between the above infrastructure is represented in fig. 3.
In addition to the district hospitals, an SDC could also be a first referral unit (FRU) or a private set up
(may be a large private hospital/nursing home) with a minimum patient turn over, availability of subject
experts and the facilities as per the guideline the SDC will be identified by the regional centre and allotted
to the students in such a way that no SDC will be attached to more than four students and all the students
be attached to the nearest possible centre. If a student finds the allotted SDC to be very far from his work
place, then he could identify a set up fulfilling the criteria laid down for SDC and approach to the Regional
Director for the same. Once that SDC is formally approved, it could be allotted in lieu of the previous
one.
Programme-in-charge is the link between the IGNOU and the health set up used for the CGDA
programme. He is stationed at the LSC and will for all practical purposes manage the day-to-day
problems and ensure smooth running of the programme. The counsellors identified at LSC and SDC will
help to provide skill training to you.
The state level monitoring will help to identify and solve the implementation problems of the region, monitor
the programme for quality assurance and help towards recognition of the programme by the state.

3. PROGRAMME DELIVERY
The programme consists of two theory courses of 4 credits and 2 credits respectively and one practical
course of 12 credits. Thus you are required to undertake the study to a total of 18 credits for completing
the entire programme. Remember that one credit equals 30 learning hours which includes, reading, assimilating
the study material, doing the assignments, participating in the counselling sessions and completing your
activities at your work place and using the audio video material for your comprehension.

10
3.1 Self Learning Material
As in any distance education system, you are provided self learning material (SLM) for self study. These
materials are learner friendly and attempt to replace the teacher by providing interactive content.
In addition to self-learning, multiple media in the form of audio, video, radio counselling and teleconferencing
are part of the programme package. Theory and practical counselling sessions are available wherein the
programme in charge and counsellors enhance your skills and clear your doubts in the subject area. You
are also evaluated through a term end examination both in theory as well as the practical.
Unit X*
X.0 Objectives
X.1 Introduction
X.2 Section 1 (Main Theme)
X.2.1 Sub-section 1 of Section 1
X.2.2 Sub-section 2 of Section 1
…………………………………
Check Your Progress
…………………………………
X.3 Section 2 (Main Theme)

X.3.1 Sub-section 1 of Section 2

X.3.2 Sub-section 2 of Section 2
Check Your Progress
………………………………….
………………………………….
| | | | |
| | | | |

X.m Let Us Sum Up

X.n Answers to Check Your Progress
* ‘X’ stands for the serial number of the unit concerned.
The theory courses comprises of booklets called blocks as mentioned in the section 2.4 on programme
structure above. Each block has 3-5 chapters called units. The units are designed in such a way that the
contents of later units are based upon the contents of initial units. The practical course has three blocks,
including Practical Manuals. Checklist Manual and Log Book which provide a guide for the counselling
sessions of the practical. You will be evaluated on your participation during these activities and your
records in the log book. Be sure to carry your log book during the practical term end examination.
All the course material has been written in the self instructional style, with dialogue and a personal system
of writing to create a sense of interactivity. It has been attempted to involve you actively through various
experience-based activities and assignments. Each unit begins with the learning objectives and has a brief
11
introduction which serves as a motivation and a study guide for the unit. There is summary at the end of
the unit and a glossary of the commonly used terms in the unit. All these access devices, help you to be
self directed for completion of the material and enable you to apply the new knowledge and skills learnt
in this programme.
The content in each unit has been divided into smaller sections and sub sections for effective learning. As
you go through the units, you may like to jot down important points in the space provided in the margin.
Broad margins in the booklets are there for you to write your notes on. These notes will help you
prepare for the examination as also in assimilating the content. Besides, you will be able to save on time.
They will also help answer the self-check exercises and easily identify the item(s) to be clarified.
After almost each section there are self assessment questions in the form of check your progress. We hope
that we have given enough space for you to work on the self-check exercises. The purpose of giving check
your progress will be served satisfactorily if you compare your answers with the possible ones given at
the end of each unit after having written your answer in the blank space. You may be tempted to have
a glance at answer(s) given at the end of the unit as soon as you come across an exercise. But we do
hope that you will overcome the temptation and turn to these answers only after you have written yours.
These exercises are not meant to be submitted to us for correction or evaluation. The exercises are to
function as study tools to help you keep on the right track as you read the units. They also serve to stress
upon the salient points in the material. They also help in self evaluation.
The relevant references and further readings have been provided at the end of each unit for your convenience.
The reference books are listed for those who want to know further about the subject. The content
presented in the course material is sufficient for your study. Please note that all the questions either in
assignments or in term-end examination will be from the syllabi as mentioned in this guide and covered in
your course material. You will have to write the assignments related to each block.
Please read all the course material carefully, before reading the next one because; it may be difficult to
follow the later units without a proper understanding of the earlier ones. Wherever you face problem in
understanding the content, please make note of it and you can always email the questions to
cgda@ignou.ac.inor discuss the same in the discussion forum. You can also informally clear your doubts
whenever you come in contact with your counsellors at LSC, during your counselling session.
Students may download the material from e-gyankosh or read at IGNOU e Content. http://egyankosh.ac.in/
( link http://egyankosh.ac.in/handle/123456789/52804 ). They can also access the blocks and programme
guide by clicking as follows:
Indira Gandhi National Open University> School of Health Sciences > Level > Certificate Programmes
> Current > Certificate In General Duty Assistant
3.2 LSC and SDC
You will be primarily attached to a health institution for all your teaching-learning process called Learner
support centre(LSC). In addition, the skills being imparted in this programmes can be practiced in a smaller
health set up called Skill Development Centre (SDC)
Allotment of LSC
You will be informed about your allotted Learner Support Centre in your admission letter. You will be
issued Identity Card and enrollment number by your Regional Centre. For all future correspondence,
please mention your enrollment number.
In no situation a programme study centre will have more than 30 students in a batch. Hence, change of
Programme Study Centre will be permitted subject to availability of a seat in the LSC to which transfer
is opted. For transfer of LSC, you will have to apply in writing to your regional centre so that your records
could be transferred to the new regional centre.
12
Induction Meeting
The induction meeting is held in the beginning of the session. On this occasion you are informed to come
to the LSC or the Regional Centre as felt convenient to the organisers. You are given orientation about
the IGNOU system and told about your roles and responsibility while undergoing CGDA programme. The
induction meeting is the first face-to-face contact that you have with the Regional Center and the LSC
officials. This enables you to have a clarity regarding your programme and guidance regarding the various
components of the programme for a successful and effective completion of the same. You can also clear
administrative doubts if any, regarding implementation of the programme during this meeting. This induction
could also be done through teleconferencing in the beginning of session. The information about the induction
programme is also provided by respective Regional Centre/ Learner support centres.
Role of LSC
 Counselling: Counselling for theory component and hands-on-training sessions for practical
component are carried out at LSC . The details mentioned separately.
 Viewing of audio video: discussions on the various audio and videos can be scheduled during your
counselling sessions in the centres
 Evaluation of Assignment: You will be given assignments having long, short and problem based
questions. The counsellors at your learner support centre will evaluate them and return to you for
feedback.
 Library: There will be availability of relevant course materials, reference books as suggested for
further reading, audio video materials related to the programmes run by the learner support centre.
You will be able to avail the library facility of the institution to which the learner support centre is
attached. Please use your Identity Card for this purpose.
 Practical term end examination: You will undergo the term end practical examination on the last
day of your counselling in your learner support centre.
 Internal Evaluation of Practical Courses
The counsellors at LSC will assess each student on the basis of their performance and logbooks.
These marks will be sent to the programme In-charge for further compilation.
 Log-book Checking
Each LSC Counsellor will verify the log-books maintained by the students. This checking will be an
integral part of the skill development process.
Allotment of SDC
Allotment of the SDCs is made in the beginning of the academic session by the Regional Centres.
It is usually done during the induction meeting. If the allotment is not done by the 2nd spell, you
should bring it to the notice of the regional centre and the Programme Coordinator. Following points are
taken into consideration while allotting an SDC:
 A maximum of 5 students to be attached per SDC counsellor.
 Students to be provided opportunity for independent handling of patients.
 Travel time to SDC should be the minimum so that a student is not required to take leave to perform
the SDC activity.
 SDC activity has to be performed in mutually convenient time of the student and the counsellor.
The allotment of SDC is made on the basis of the identified SDCs in a state. But, if some suitable SDC
could be identified at a convenient distance from the residence of a student, the matter should be brought
13
to the notice of the Regional Director who would pursue the matter with appropriate authorities for
permission. After getting such permission, allotment of that SDC would be made to the desiring
student.
Similarly, if a student gets transferred to another state, his SDC allotment could be changed to the nearest
available SDC in that state. In this situation, the student will inform the Regional Director (where LSC is
located) about his transfer marking a copy to the Regional Director of the opted state (where he/she wants
to do SDC activity). The Regional Director of the opted state will take necessary steps to allot an SDC
out of the list of activated SDCs or activate a new SDC as per the necessity.
Role of SDC
There will be sufficient number of SDCs in each state as per the need of enrolled students. In some of
the states all the district hospitals have been approved to function as the Skill Development Centre. Each
SDC will have the following major functions:
 Hands on Training
You will be practicing different skills that are learnt by you at the LSC during the practical spells/contact
sessions. Here you will be under the guidance of the SDC Counsellor. You will attend OPD, Ward, Labour
room, OT, emergency etc. as feasible. All these postings will be planned by the SDC Counsellor so that
all the skills visualized for learning are completed successfully.

How can the counsellors help you at SDC?

 Supervise your practice of skills in respective disciplines.
 Certify the completion of skills by you at SDC.
 Evaluate your learning of skills at SDC.
 Ensure learning and gaining proficiency in respective disciplines at SDC.

 Monitoring
The SDC Counsellors will help the students to develop competency in each skill so that students can apply
the new knowledge in their set up. This process involves verification of logbook written by students and
identifying learning problems there by and rectifying those problems while the student is performing the
same skill on other patients.
At SDC, the teaching learning arrangement is one to one basis. This aims at developing a friendly learning
atmosphere and clearing all the doubts of students without any hesitation.
3.3 Theory Component
In distance education system, in addition to self-learning, contact sessions are held to facilitate the learning
process of students. In this programme, where practical component is quite significant, the contact sessions
will comprise of counseling sessions for the theory and practical components.
You have an opportunity to clear doubts during the theory counselling sessions which are organized in the
learner support centre. Your counsellors may also like to arrange group discussions, viewing of videos and
open house discussions on some common topics or difficult concepts. Be sure to have gone through your
course material before you come for these counselling session and make the most out of them.
3.4 Practical Component
Every theory course has a related practical course. The activities that you need to perform and learn
under each course are listed in Appendix- 2. Please maintain record of all the activities that you are
performing as a part of the learning exercise.
14
Please refer to Appendix-3 that summarizes the hours that you need to spend in practical component of
each course. The time allotment at LSC will be used for demonstration of skills to you and for limited
practice. To ensure that you have understood the steps involved in each of the skills demonstrated, you
should practice the skills on at least one sample case. If you can get opportunity to practice it on more
number of patients at LSC, then you are welcome. However, if you do not get more chances, you could
practice the same procedure at your Skill Development Centre(SDC).
At SDC, you will have to practice all the skills taught to you at LSC. The number of patients that you
assist for each skill is mentioned in the logbooks. To guide you, there will be counsellors at SDC. Hence,
please try to clear all your doubts in BHTL-003 before you leave LSC and start activities at your SDC.
Training in LSC is planned in 2 spells with the focus on group learning but the posting at SDC focus is
on one-to-one learning. The learning at LSC, SDC and CHC must take place in a cyclical manner for all
the identified skills. This provides you multiple opportunities to clarify all their doubts with respective
subject experts during the registration period.
The hands-on training will be divided in two contact spells.
 The 1st spell will have 10 theory sessions of 2 hrs each and 11 practical sessions of 4 hours each.
At the end of the spell, they will be posted in Skill Development Centre (SDC) for 2 weeks to
practice what they have been demonstrated in LSC in the 1st spell.
 The 2nd spell will have 4 theory sessions of 2 hrs each and 9 practical sessions of 4 hours each.
At the end of the 2nd spell, they will be posted in Skill Development Centre (SDC) for 4 weeks and
CHC for 4 weeks to practice what they have been demonstrated in LSC in the 2nd spell.
Programme Schedules
You will be provided the schedule of counselling by your programme-in-charge who will also inform you
about grouping and rotational posting in different departments. There will be 2 theory and practical spells
in 6 months A model posting plan of the spells placed in appendix-3
Please note that all the spells are compulsory and has to be attended in a sequence. If you are not able
to attend any spell in the dates fixed by your LSC, you should inform about it in advance to your PIC
and to the Programme Coordinator so that you could be informed about the alternate arrangement being
made (usually on a zonal basis) in advance to enable you to attend it. If the alternate is also not suitable,
then you can attend the activity only with the next batch at your allotted LSC. This process will be
applicable to all the spells.
Please note that the grouping will be done separately for the batch depending upon the number of students
turn up on the 1st spell. You must report to the PIC on the 1st day of each spell. When there are less
number of students in a batch, the groupings will be made on the similar line.
The programme-in-charge along with the counsellors will finalise the time schedule of every practical spell.
The posting plan is designed in such a way that every student gets adequate opportunity to clear his/her
doubts. Though 10 students are attached to a counsellor at a time, these 10 students could be further
divided into smaller groups and posted to different wards.
At the SDC, one counsellor will be identified with whom you will be attached. You will practice the skills
under guidance of the counsellors at SDC.
The practical demonstration at the LSC would be done in three spells as mentioned above. You will be
posted at various set up like foundation laboratory, wards, physiotherapy, emergency room etc. as per the
necessity of training you in a particular skill. The exact place of posting will again depend upon the decision
of the counsellors of LSC so that your training becomes more meaningful.
It may be noted that the time allotted for LSC will be used for demonstration of skills and limited
practice of that skill by students depending upon the availability of the patient. It is expected that LSC
15
counsellors will demonstrate all the skills at least once and some of you get a scope to practice under their
supervision. If you do not get scope for independent practice in a spell, you could try the same in next
spells. However, you have to do independent practice of all the skills at SDC level. In addition to
demonstration, you could discuss the important points in each of the procedures with your counsellors and
ensure that you follow all the steps correctly.
At the end of the last spell, the LSC counsellor will sign on the completion certificate that is essential
to make you eligible to appear in the term-end practical examination. If you face any problem in being
allotted a SDC before the second spell, you should bring this to the notice of the regional consultant.
Posting at Skill Development Centre
After attending the first spell at LSC, you should try to practice those skills in the SDC. This will help you
to identify your weakness in the learning process and provide you the scope to clarify the doubts during
your next visit to LSC or while interacting with the SDC counsellor. Thus, the LSC and SDC training goes
hand in hand. The purpose is to complete the practicing of all the skills at SDC that are taught
to you at LSC in a particular spell before going again to the LSC for learning the additional new
skills in the next spell.
The schedule of activities at SDC will vary from student to student as per their convenience. You should
discuss with your SDC counsellor and fix the timing for performing the practical at the SDC. This
responsibility lies with you to mutually decide upon a time schedule that would suit both the counsellors
and you. You should also get the logbook duly signed from the counsellors as and when you perform the
activities at SDC. At the end of the posting, the SDC counsellors will sign on the completion certificate
at appropriate places to make you eligible to appear in the term-end examination. Copy of Certificate of
Proficiency in Practical Skills is attached at appendix-4
Please note that attending all the spells are compulsory i.e. you will be allowed to appear in the
practical examination only after completion of training in all the skills that are planned in all spells.
3.5 Audio Video Component
In addition to the course material, audio video programmes have been prepared as supplementary to the
print material . The audio and video programmes will be available to you, in addition to the course material.
Radio counselling
This is a two way audio programme, during which various topics of public importance are discussed. The
viewers can interact in real time and ask questions related to the topic under discussion. You are provided
with a schedule on the IGNOU website so that you can tune in for hearing and interacting in the
programme of your interest. The wavelength for tuning in is 105.6 MHz at Delhi. You can dial in using toll
free number 1800112346, 180012347.
Gyan Vani
IGNOU has been offering FM radio channels in 40 cities and towns for education and development.
Electronic Media Production Centre (EMPC) is the nodal agency for implementing the project. As many
as 10 FM radio stations at Allahabad, Bangalore, Coimbatore, Vishakhapatnam, Mumbai, Lucknow,
Bhopal, Kolkata, Chennai and Delhi are already on air. You can tune in to the Delhi station for participating
in the gyanvani programmes at 105.6 MHz.
Teleconferencing
Teleconferencinga two way audio and one way video (facility of two way video also available at few
centres). This facility helps you to interact online with the experts of this programme. Teleconferencing is
linked with the theory courses. The subject experts are invited to the studio to deal with various subject
areas as planned for the sessions. While dealing with the components, principles, concepts dealt in different
16
units will be highlighted. The questions raised by you synchronously will be answered with the help of
examples so that you comprehend the subject better. At times, you may also be showing clips of videos
and the same discussed.
These sessions are planned as per feasibility of telecast. We advise you to attend these sessions regularly
at your Regional Centre. You can also view these sessions through internet based telecast from the link
available at the homepage of IGNOU website. You can learn about the timing and schedule of the
teleconferencing as and when they are scheduled.
Gyandarshan
Gyandarshan is a television channel where video lectures are displayed regarding the different academic
programmes prepared in the university. Students desirous of buying the audio CD/DVD can procure them
from buying marketing unit EMPC, IGNOU, Maidan Garhi, New Delhi – 110068.
Telecast
The video programmes are transmitted by Doordarshan at national network (DD1) . The slot reserved for
IGNOU from 6:00 am everyday wherein programmes of different courses of IGNOU are telecast. You
learn more about the broadcast of video related to your programme through home page of IGNOU

4. EVALUATION PROCESS
In Indira Gandhi National Open University (IGNOU), every course is considered as an independent entity.
Hence every course will be evaluated separately.
Evaluation is both concurrent (assignment/ internal assessment) and at the end (term-end-assessment) for
both the theory courses and practical course. The weightage of the internal assessment is 30% while term
end-assessment will be 70% for both the theory courses. But for the practical course, it will be 50% for
both internal assessment and term end examination. For successful completion of the programme, you will
have to pass in all the six component with a minimum score of 50% in each component and a
combined total of 50% or more.
4.1 Distribution of Marks
Each theory course has a total of 100 full marks. It may be noted that even though you have to secure
pass mark separately in both the components, all the successful components can be carried forward till
the end of the registration period of 2 years. So, you have the option of either completing all the
components in 6 months or in a phase-wise manner over a period of 2 years as feasible to you. However,
if you are not able to complete all the courses in 2 years of registration, you can get a 6 months extension
by undertaking readmission.
Course-wise Distribution of Marks
Course Nature of Internal Term-end Total
Code Course Marks Marks

BHT-001 Theory 30 (15) 70 (35) 100

BHT-002 Theory 30 (15) 70 (35) 100

BHTL-003 Practical 100 (50) 100 (50) 200

Total 400
* Figure in parenthesis shows pass mark for each component

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4.2 Internal Assessment
Internal assessment of theory and practical courses will be done separately.
i) Theory Courses
Assignments are part of the internal assessment of the courses under study. You will have to undertake one
assignment for each of the two theory courses. You have to secure at least 50% in each assignment to
pass. If you fail to secure 50% marks, you will have to repeat that assignment. New assignments are
uploaded for each session. In case you miss or fail in an assignment, you will be required to do the
assignment of the next session.
Submission of assignments is a pre-requisite for appearing in theory examination. If you appear in the term-
end theory examination without submitting the respective assignments, the term-end theory examination
may not be reflected in the grade card.
Some of the commonly faced problems related to assignment are discussed below. If you still find some
problem, please contact the programme In-charge or Programme Coordinator (cgda@ignou.ac.in)
1. Writing process
The assignment responses should be complete in all respects. Before submission you should ensure
that you have answered all the questions in all assignments. Incomplete answer sheets bring you poor
marks. Please leave sufficient margin (about 5 cm) on the answer sheet so that the counsellor can
write his comments there. All the assignments have to be own hand written.
2. Submission schedule
You must submit your assignments according to the schedule indicated in the assignment itself to your
programme in charge. You will be provided feedback on the assignments usually within one to two
months of submission. The University/Programme In-charge has the right to reject the assignments
received after the due date. You are, therefore, advised to submit the assignments before the due
date.
3. Repeating assignment
Each assignment is valid only for the session for which it has been uploaded. In case you are not able
to clear the assignments, you , should attempt the fresh assignments as and when uploaded for the
next session after downloading the same from the IGNOU website.
4. Content of Assignment
The main purpose of assignments is to test your comprehension of the learning material you receive from
us and also to help you get through the courses by providing assessment on the assignments. They
also serve to provide feedback to you. The information given in the printed course materials should
be sufficient for answering the assignments.
5. Style of writing
Try to write the assignments in your own style and give suitable examples wherever necessary. This
will help you to get good marks. Note that a new set of assignments is prepared for every session.
6. Defaulters
If you have not been able to submit all the assignments within the six months time frame of your
admission, then you are required to download the next set of assignments that have been prepared
for the next session and submit the same to your programme in charge for evaluation..

18
7. Non-entry/wrong entry of marks
The PIC forward a copy of assignment marks in a prescribed format to Regional Centre. The entry
of assignment marks is initiated at the level of Regional Centre which is forwarded to evaluation
Division. So, in case of non-entry of assignment marks, report to the Regional Centre or to PIC in
writing regarding the problem.
8. Wrong Totaling
Please note that re-evaluation of assignments is not done. However re-totaling of marks is
carried out locally by the respective counsellor and reported to the PIC. This should be done
immediately after you receive the assignment feedback and feel that you may like to request for a re
totaling.
ii) Practical Courses
Like the theory courses, the practical course will have 50% weightage from internal assessment. The
internal assessment of the practical component will be done by the counsellors located at the LSC. There
are no formal question papers to assess this component. The counsellors will make a subjective assessment
of your understanding and performance on every skill. The marks on internal assessment will be given by
the LSC counsellors in a proforma provided for the course. This proforma will be handed over by the
respective LSC counsellor to the Programme In-charge as soon as you complete all the requisite activities
under them. Monitoring cum Internal Assessment Performa at LSC is attached as appendix -10
In LSC, most of the skills dealt in a spell will be evaluated during that spell or in the last spell.
Please note that you have to also submit the logbook during the term-end practical examination for
verification by examiners. You will be returned back your logbooks after the examination.
Passing in internal assessment of the practical is a prerequisite for appearing in the Term-end
Practical examination. A student will have to secure at least 50% marks to be declared as pass in the
internal assessment component. If a student fails to secure pass marks, he/she will have to repeat the
practical activities.

4.3 Term-end Examination

Term-end assessment of theory and practical courses will be done separately.
i) Theory Courses
Term-end examination for theory courses are held twice in a year i.e. in the month of June/December.
There will be one paper for each core/elective theory course of 70 marks each. The papers will be of
3hours duration. You will have to secure at least 35 marks (50%) in each of the theory papers for
successful completion.
You can appear in the examination for both courses together. However, in case you are not prepared, you
could take the examination of the second course at a later date, but within the maximum period of your
registration i.e two years. For appearing in the theory term-end examination, you should fulfill two
requisites, i.e. filling up the form in time and timely submission of assignments related to that
theory paper or the papers that you want to appear. Some of the commonly asked questions related to
term-end theory examination are discussed below. If you still have some additional questions, please
contact the programme In-charge or Programme coordinator (cgda@ignou.ac.in)
Eligibility for the term end examination
To make you eligible, you will have to fill the term-end examination through online mode only at
IGNOU website www.ignou.ac.inonline. Please note that you will have to pay examination fee
19
@ Rs.150/- per paper.
Date of the examination
Hall ticket will be made available at IGNOU website www.ignou.ac.in learner(s) and can be downloaded
during 3rd week of May for June examination & 3rd week of November for December examination.
Last date of submission of the Examination form
The last date for submission of examination form without late fee is 30th September for examinations to
be held in December and 31st March for examinations to be held in June without late fee. The last date
of form submission may vary with new notification put on the IGNOU website from time to time
Centre for Examination
You can choose the centre for the term end examination when you fill the online form. However the centre
will be finalized by Student Evaluation Division. You will be allotted the centre that you have asked for if
that centre is identified as an examination centre for that session. Otherwise a nearest possible centre is
allotted. The allotted centre is intimated to you in the admit card.
Intimation Slip
The intimation slip can be downloaded from IGNOU website only.
Admit card/Hall ticket
Your admit card/hall ticket for examination can be downloaded from IGNOU website only.
Non-receipt of Admit Card
If you do not get Hall Ticket from IGNOU website, by one week before the examination, you may contact
at IGNOU Head Quarters at helpline no. /email id which is available at online submission of examination
portal. .
Misplaced Admit Card
If you know your examination centre, you can report to the examination centre superintendent with the
IGNOU identity card (Student Identity Card) and take the examination.
ID card for Examination
You are provided a student ID card by your Regional Centre. In case you lose it, you must get a duplicate
one prepared immediately. Always remember to carry your ID card for the programme for taking the
examination, or else you may be denied entry. Mobiles and other electronic gadgets are not permitted
in the examination hall.
Wrong Enrollment Number
Your enrolment number is your Roll Number for examinations. Be careful in writing it. Any mistake in
writing the Roll Number will result in non-declaration of your result.
ii) Practical Course
The term end examination of the practical course will be held on the last day of your practical counselling
session in the learner support centre or on a later date. You will be evaluated by an internal and external
examiner. You are required to score 50 % or more marks to be successful. To be eligible for appearing
in term-end practical examination, you should have completed all spell training and secured minimum 50%
marks in the practical internal assessment. Monitoring cum Internal Assessment Performa at LSC is
attached as appendix -10.
20
 Scheme of Evaluation (Practical)
Internal Assessment Term-end Assessment Total Marks

Log Book Activity in Spells Total

10 40 50 50 100
Normally, students will appaer in the term-end practical examination at their own LSC. If number
of students opting to appear in term-end practical examination are less than 10, then students of neighboring
LSCs would be clubbed together. For making you eligible for appearing in the examination, you will have
to fill up the form mentioned in Appendix-5 of the Programme Guide. Please note that this practical form
will be deposited with your programme in-charge. As term-end examination will be conducted for
practical course, Your Programme in-charge will inform you about the schedule of your practical examination.
Pattern of Term-end Practical Examination. is attached as appendix -7.
4.4 Result and Certification
The results of the assignments and the term end examinations are uploaded on the website. After all the
courses are successfully cleared, the student earns a certificate
Declaration of Result
All the results of students are computerized and when a student completes all the courses of the
programme, a printed mark sheet (called grade card) along with a provisional pass certificate is
sent to the students. The grade card is also displayed in the IGNOU website and can be downloaded
from here. There is a provision of issuing duplicate grade card on receipt of request application along with
a demand draft for the required fee in favour of IGNOU and payable at New Delhi. Link for the obtaining
duplicate copy of grade card, marksheet or provisional certificate is given in Appendix 8.
There is a provision of informing you about the term-end theory result after each time you appear in an
examination. You can also see the result in the website. Usually, declaration of term-end theory result in
done by the 15th February or 15th August for the examination held in December or June session respectively.
At times, some component of the results is not reflected in the grade card or mark sheet. In that situation,
please write an application to the Registrar, Student Evaluation Division enclosing a photo copy of the
partial reflected grade card. You should also follow it up with the Regional Centre for necessary action
or write to student support service centre/grievance cell.
Re-evaluation of Answer Scripts
When you are not satisfied with your term-end theory marks, you have an option of approaching IGNOU
for re-evaluation of answer script. You should apply online for that within a month of declaration of result
in website. You can also ask for the photocopy of your answer script online
Convocation
The final degree certificate in GDA will be offered by the university after the convocation ceremony.
Usually every year this is organized in the month of February-March. The students of certificate
courses are not invited to the convocation. The certificate is sent by post.
Re-admission
The students who are not able to complete their programme within the maximum duration of 2 years, can
take readmission for additional period of 6 months in continuation of the earlier period. For readmission,
the student has to remit pro-rata fee for each incomplete course. The Table of pro-rata fee and the Re-
Admission form is available at the Regional Centers and also on the website (www.ignou.ac.in>Student
Zone>Downloads>Re-Admission>).
21
5. ISSUES RELATED TO PROGRAMME
IMPLEMENTATION
As discussed earlier, the programme implementation is made by a team effort. Different divisions of
IGNOU look after different components of this implementation process. Any missing link could create
hurdles. Some of the issues and their solutions have been discussed below.
5.1 Student Responsibility
 Log-book Maintenance: You will maintain the log-books for the practical course. Each of the
activity done at LSC and SDC should be signed by the respective counsellors. You are requested
to carry the log book in all the workshop sessions. You may be denied attendance in the workshop
session if you don’t carry the log book. You are required to submit your completed log book at the
end of the session for final evaluation.
 Attendance in counselling sessions: All the sessions (All days) of the counselling are compulsory.
However, you have the option to complete them over 2 years. You should inform in advance to the
Programme In-charge (PIC) regarding your inability to attend the counselling sessions in the scheduled
session for your batch, so that you will be given an option to attend it with the next batch.
 Timely Submission of Assignments: The submission dates are mentioned in the assignment. Some
of the commonly faced problems related to assignment have already been discussed in the internal
assessment section 4.2. For any other problems, please contact the programme In-charge or
Programme Coordinator (cgda@ignou.ac.in)
 Filling of Term-end Examination Form: You will have to fill up theory term-end examination form
separately and submit them online. The last date for submitting the theory examination form March
31/September 30 for the June/December examination. You must however confirm the date from the
website in case of any change. You are encouraged to fill the theory application form on line through
IGNOU website. You have to pay Rs. 150/- (Rupees fifty only) per course as examination fee for
the theory courses. Please check the IGNOU website for the latest form for theory term end
examination and the per course examination fee. It is a prerequisite that you have to deposit your
assignments before you submit your term end examination form. More information has already been
provided in the term end examination section 4.3.
For the practical term end examination, you are required to fill the form in your programme guide and
submit it to your programme in charge after certification of completion of the counselling sessions.
 Feedback of the Programme: Kindly fill the feedback questionnaire in the email cgca@ignou.ac.in
and return the same to us at the address communicated. This will be useful for further improvement
in the programme.
 Interaction with Fellow Students: You get an opportunity to interact with your peer groups and
other students that could help you to overcome the problems faced by a distant learner. You can
interact face to face during the induction meeting, counselling sessions and workshop (if you opt for
the workshop course) or through virtual interactions during the discussion forum. You can overcome
the feeling of being isolated from other students.
 Disciplinary Action: Candidate will be governed by the disciplinary regulations of the respective
institution as well as the rules and regulations of IGNOU. Any act of indiscipline by a CGCA
student is immediately intimated by PIC’s to respective IGNOU Regional Director (RD) and
Programme Coordinator for appropriate action. Strict action is taken by the university on such action
of indiscipline.

22
5.2 Channel of Communications
Interaction with Programme Coordinator: You could interact with your programme coordinator through
e-mail on any of the administrative or academic problems related to the programme. The e-mail id for the
purpose is cgda@ignou.ac.in. You will also be able to interact with your peers on the discussion forum.
All important information and announcements will also be communicated through the email.
Information by Programme In-charge (PIC): The Programme In-charge (PIC) is provided information
on different activities either by Regional Centre or by the School from time to time. The PIC in turn also
informs you about the relevant activities by post/email.
Information by Regional Centre: Some of the information is sent to you by the Regional Centre. The
Regional Director/Nodal Officer takes care of this activity. You can note their contact details from the
IGNOU website.
Information from Headquarters: Information on evaluation and material distribution goes directly from
the respective divisions located at head quarters. You could also communicate directly to these divisions.
Addresses of important divisions and the School are given in the Appendix 5. However, in case of any
problem, you could inform to the Regional Centre/PIC as the case may be. You may kindly send your
mobile number and email id to the Programme coordinator to get regular update from the headquarters.
Information through Gyan Vani: Gyan vani is an educational FM radio channel (105.6 mz) operating
through several FM radio stations each covering a radius of about 70 km. You can interact during the live
broadcast through toll free number. Please contact your regional centre for details.
Information through Doordarshan: IGNOU video recorded programmes are telecasted in Doordarshan
Channel-1 every day at 6-6.30 a.m. Important messages are also transmitted to students at the beginning
or end of the transmission.
Information from Website: All the latest information is provided in the website of IGNOU
(http://www.ignou.ac.in).
5.3 Other Services
Change of Address: If your address gets changed, please photocopy and fill up the form mentioned in
Appendix 9 of this guide. This form needs to be submitted to the Registrar, SRD through your Regional
Director. Your new address will be taken care of. You can also download the form from IGNOU website.
Student Support Service Centre: The Student Support Service Centre was established at IGNOU
headquarters in 1998 and provides you complete information pertaining to the old and newly launched
academic programmes of IGNOU. It is a single window enquiry for students. So, all enquiry regarding
admission, material, examination, etc. can be made to this centre. You may get an immediate reply for
general query. For specific issues, they will help you to get the relevant information from concerned section.
Any type of unsolved problems could be sent to the student support service centre (ssc@ignou.ac.in).
Please refer Section for further details. In addition to the above, SSC also forwards the request received
from the students regarding the change of address, corrections in the student’s name and father’s name,
incorporation of assignments/practical marks, term-end theory examination form and the unresolved problems
received from regional centres. The centre remains open on all the week days except Saturday, Sunday
and Gazetted holidays.
Marketing Cell (MPDD): All the IGNOU materials can be purchased through the marketing cell located
at IGNOU head quarters. A request application should be made to A.R. (marketing cell), MPDD,
IGNOU, New Delhi-110068 mentioning the Course Code, No. of Copies of material required, etc. The
Marketing Cell calculates the cost of material and the cost of Postal charge and writes back to you.

23
On receipt of the amount of money in form of Demand draft in favour of IGNOU, payable at New Delhi,
the books are sent by registered parcel. Please note that books can also be purchased by paying cash
amount at the marketing cell.
Marketing Cell (EMPC): The lists of audio-video material for sale are available in the website. They
can be purchased by cash amount or by placing order to be sent post.

6. SYLLABI OF THE PROGRAMME

The programme has three courses i.e. BHT-001, BHT-002 and BHTL-003. The detailed syllabi of each
course is mentioned below.
i) BHT-001: FOUNDATION OF GENERAL DUTY ASSISTANCE ( 4 credits)
Course Overview
Theory course BHT-001 deals with the FOUNDATIONS OF GENERAL DUTY ASSISTANCE. It
consists of 4 blocks.
Block-1 titled as Introduction to Health Care Services. This block aims at providing you the latest and
up-dated information related to delivery of health care services in the country. There are four units (1- 4)
in this block. Unit 1 discusses the status of healthcare system in India while Unit-2 Hospital as an
Organization. Unit 3 focuses on qualities, values and ethics in General Duty Assistance and Unit 4 deals
with skills for communicating with various stakeholders such as patients, their relatives, colleagues, authorities,
etc.
Block-2 titled as Fundamentals of Patient Care. This block aims at providing you the knowledge human
body structure and function, and ways of practicing the basic principles (fundamentals) of patient care and
making a student competent to perform the skills related patient positions for clinical care, use of assertive
devices and patient assessment and reporting mechanism. There are five units (5 to 9) in this block. Unit
5 describes the various systems of human body and functions while Unit 6 elaborate on patient positions
for clinical management, use of assistive devices and patient safety in the ward. Unit 7 describes the
preparation of patient care unit and Unit 8 about the patient assessment and reporting by you as a General
Duty Assistant. Emergency care has been addressed separately in Unit 9.
Block-3 titled as Prevention and control of Infections. This block aims at providing you the knowledge
and ways of prevention and control of infections from patient to patient and from patient to healthy person
in health care facility situation and develop the skills of infection control and Bio-medical waste management
(BMW) There are four units (10 to 13) in this block. Unit 10 covers the infection and diseases while Unit
11 principles and practices of infection control. Unit 12 describes the healthcare associated infections and
Unit 13 about the Bio-medical waste Management (BMW).
Block-4 titled as Transfers of patient and handling of supplies. This block aims at learn and develop skills
of transfers of patient and handling of supplies in healthcare facilities. There are three units (14 to 16) in
this block. Unit 14 describes the transporting of a patient from one place to another as per need while
Unit 15 elaborates on handling of samples, drugs and linen. Unit 16 describes use and after care of
equipments.
Course Objectives
 describe the role of GDA
 Communicate effectively with health care team members, patients and their relatives
 demonstrate skills in preparation of patient care units, transporting a patient, patient positions and use
of assistive devices.

24
 practice infection control measures, promote safety of patient and right method of handling biomedical
waste
Pre-requisite for students
Before you take up the course it would be useful to have
 Basic understanding about human anatomy and physiology
 Awareness of role of a team member as care provider
Course Outline
Block 1: Introduction to Health Care Services
Block 2: Fundamentals of Patient Care
Block 3: Prevention and control of Infections
Block 4: Transfers of patient and handling of supplies
ii) BHT-002: BASIC NEEDS OF PATIENT CARE (2 credits)
Course Overview
Theory course BHT-002 deals with the Basic Needs of Patient Care. It consists of 2 blocks.
Block-1 titled as Patient Hygiene. This block of General Duty Assistance (GDA) theory course 2 aims at
providing you the latest and up-dated knowledge related to patient hygiene. There are five units (1- 5) in
this block. Unit 1 discusses the general hygiene and grooming while Unit-2 bathing procedures and
guidelines. Unit 3 focuses on mouth care and Unit 4 on Eye, Ear Care, Skin, Nail and Foot Care. Unit
5 describes on care of scalp and hair.
Block-2 titled as Special Needs and care. This block aims at providing you the knowledge of special
needs of patient and related care and making a student competent to address them appropriately and
timely. There are four units (6 to 9) in this block. Unit 6 describes about the feeding of patient while Unit
7 elaborate on elimination needs and procedures. Unit 8 explains about the special procedures such as
application of heat and cold, Ryles tube feeding, cleaning and replacing suction bottle and tubing, cleaning
and replacing urinary bag, enema/ suppository administration, and patient cleaning, preparing patient for
operation theater, collecting urine and stool samples etc. and unit 9 about the working in special units such
as operation theater (OT), Cardiac Care Unit (CCU), Intensive Care Unit (ICU), Isolation ward, Labour
room etc.
Course Objectives
After going through Block-1, you will be able to
 understand and learn about the practice of personal hygiene, different bathing procedures, and skills
of taking care of mouth, eye, ear, skin, nail, foot, scalp and hair while handling a patient.
 identify your own role as General Duty Assistant to improve the health of a patient and providing
quality care in health system in our country.
 understand and learn about the feeding of a patient, elimination procedures, special procedures and
working in special units.
 impart knowledge and skills to work in special circumstances
 identify your own role as General DutyAssistant to improve the patient care in the health care delivery
system.

25
Pre-requisite for students
 Completion of BHT-001 would help you understand the concepts explained in this course better

 Attending the Practical sessions at LSC where you get an opportunity to discuss and clarity on
concepts

 Completion of relevant Log book potions

 Going through various means provided to impart information such as films, power-points and interactive
sessions/ tutorials

Course Outline

Block 1: Patient Hygiene

Block 2: Special Needs and care

iii) BHTL-003: FUNDAMENTAL SKILLS FOR GENERAL DUTY ASSISTANCe (12 credits)

Course Overview

The practical course BHTL-003 deals with the Fundamental Skills that a General Duty Assistant practices.
It consists of practical manual, a checklist manual delineating all steps of activities and a logbook to ensure
practice of the activities by the students.

Practical Manual consist of 7 practical units. It will help you in the acquisition of the necessary competencies
so that you will be able to play your role as an effective General duty assistance. This manual consists of
07 units covering the following skills: Unit-1, Organizing health care in hospital, will help you to acquire
knowledge regarding the hospital set up and various departments in hospital and inter personal communication
skills. Unit-2, Human body and position, will help you to acquire skill in giving different positions to the
patient and use of assistive devices. Unit-3, Basic procedures of patient care, will help you to gain skills
in bed making and measuring of height and weight. Unit-4, Prevention and control of infection, will help
you to gain skills in using personal protective equipments (PPE) and how to send the instruments and other
material for sterilization in CSSD department. Unit-5, Transfer of patients and handling of supplies, will help
you to learn about the transfer the patient from bed to chair etc and cleaning of equipments. Unit-6, Basic
need of patient care, will help you to gain skills in giving bed bath, mouth care, eye care ,hair care and
nail care to the patient discuss their hospital stay. Unit-7, Providing care in special situations, you will gain
skills in giving sitz bath, enema to the patient, prepare the patient for operation theatre

Course Objectives

After studying this course, you will be able to:

 evaluate the Basic Life Support & first aid, and First Aid Kit and Practice BLS in Fundamental Lab,

 organize care related to personal hygiene, like, bed bath and mouth, hair, eye, nail, back, bowl &
bladder care,

 measure of vital signs, will give you competencies to assess pulse rate, respiratory rate, blood
pressure, temperature recording,

 evaluate positions of patients,

26
 operate comfort devices related to the geriatric care for various positions,

 organize exercises & ambulation in patients,

 manage the handling samples, equipments and linen in hospital,

 administer feeding and elimination as per need of the patients

Pre-requisite for students

 Completion of theory related to respective activities mentioned in BHT-001 and BHT-002

 Going through Video clips before attending demonstrations

Course Outline

Block 1: Practical Manual

Block 2: Check List Manual

Block 3: Log Book

27
 Appendix-1

Detailed Programme Design

BHT-001: FOUNDATION OF GENERAL DUTY ASSISTANCE (CGDA)

Block 1 Introduction to Health Care Services
Unit 1 Healthcare system in India-
Unit 2 Hospital as an Organization
Unit 3 Qualities ,Values and ethics in General Duty Assistance
Unit 4 Communicating with various stakeholders
Block 2 Fundamentals of Patient Care
Unit 5 Human Body :Structure and functions
Unit 6 Patient positions and use of assistive devices
Unit 7 Preparation of Patient care unit
Unit 8 Patient assessment and Reporting
Unit 9 Emergency care
Block 3 Prevention and control of Infections
Unit 10 Infection and Diseases
Unit 11 Infection Control: Principles and practices
Unit 12 Healthcare Associated Infections
Unit 13 Bio-medical waste Management (BMW)
Block 4 Transfers of patient and handling of supplies
Unit 14 Transporting a patient
Unit 15 Handling of samples, drugs and linen
Unit 16 Use and after care of equipments

BHT-002: BASIC NEEDS OF PATIENT CARE

Block 1 Patient Hygiene
Unit 1 General Hygiene and Grooming.
Unit 2 Bathing procedures and guidelines.
Unit 3 Mouth Care.
Unit 4 Eye, Ear Care, Skin, nail and foot care
Unit 5 Care of Scalp and Hair
28
Block 2 Special Needs and care
Unit 6 Feeding the patient
Unit 7- Elimination Needs and ocedures
Unit 8 Special procedures
Unit-9 Working in Special Units

BHTL-003: FUNDAMENTAL SKILLS FOR GENERAL DUTY ASSISTANCE

Block-1 Practical Manual
Unit 1 Organizing health care in Hospital:
Unit 2 Human Body and Positions (SA)
Unit 3 Basic procedures of Patient care
Unit 4 Prevention and control of Infections
Unit 5 Transfer of patients and handling of supplies
Unit 6 Basic Needs of Patient care
Unit 7 Providing care in Special situations

Block 2 Check list Manual

Block 3 Log Book

29
 Appendix-2

LIST of Practical Activities

Content Area Type of activities

Unit-1:Health care Activity-1.1 : Visit the Hospital, ward, OPD, OT and Emergency
Dept.
in Hospital: Activity-1.2 : Video should be followed by discussion (AC manual)
Activity-1.3 : Role plays in the peer group scenario
Activity-1.4 : Role play*
Activity-1.5 : Skill related to filling Hospital Formats.
(Demonstration)
Activity-1.6 : Computer skills-taking print out, scanning document

Human Body and Activity-2.1 : Video on various systems of body

Positions
Activity-2.2 : Various positions (Supine position, Fowler’s,Sim’s,
knee chest, C-Shape for lumbar puncture, Lithotomy,)
Activity-2.3 : Use of use of assistive devices (Foot Rest/Back Rest,
Air cushions and pressure relieving cushions, Restraints)

Basic procedures of Activity-3.1 :

Preparation of Vacant Bed
Patient care Activity-3.2 :
Occupied bed making
Activity-3.3 :
Burns bed
Activity-3.4 :
Postoperative bed
Activity-3.5 :
Preparation of admission bed and patient care unit
Activity-3.6 :
Measurement of weight and Height
Activity-3.7 :
Measurement of Vitals
Activity-3.8 :
BLS
Activity-3.9 :
Bandaging (basic principles and rules of bandaging,
(Bandaging of arm, Lower extremities, Scalp/
Head, Splint application for fracture
Activity-3.9.5 : Video on first aid and fire safety/mock drill
Activity-3.9.6 : Relieving/Managing choking.
Activity- 3.10 : Assisting in gastric lavage

Prevention and control Activity-4.1 :

Hand washing and use of PPE(1 spell)
of Infections Activity-4.2.1 :
Surgical asepsis (handing surgical field)
Activity-4.2.2 :
Transferring of sterile equipment to a sterile field
Activity-4.2.3 :
Assisting in gowning and gloving
Activity-4.2.4 :
Packing of sterile sets
Activity-4.2.5 :
Cleaning and disinfection of equipment and surface
disinfection
Activity-4.2.6 : Sending and receiving supply for CSSD
Activity-4.3 : Video on needle stick injury & Do’s and don’ts
following needle stick injuries. (Self)
Activity 4.4 : BMWM (from Generation to segregation to Disposal)

30
Transfer of patients and Activity-5.1 : Various techniques of Transporting a patient (points
handling of supplies to keep in mind)Ambulating with in the ward
Activity-5.2 : Practice on transferring a patient from bed/wheel chair/
ambulance to stretcher and vice a versa
Activity-5.3 : Demonstrate Handling of samples, drugs and linen,
Activity-5.4 : Cleaning and maintenance of equipments (endoscope
and rubber goods, glass ware and metal)

Basic Needs of Patient care Activity-6.1 : Dressing

Activity-6.2 : Mouth Care.Activity 6.3- Eye, Nose and Ear Care
6.4- Bed Bath
Activity-6.5 : Scalp and Hair Care, Nail Care
Activity-6.7 : Back care procedure for pressure sore grade -1
Activity-6.8 : Foot care (Diabetes/Peripheral vascular disease)
Activity-6.9 : Feeding the patient-
Activity-6.10 : Elimination Needs and Procedures Providing Urine
pot, Providing Bed pan, Assist the patient to
commode, Condom drainage, Cleaning and replacing
urinary bag.

Providing care in Special Activity-7.1.1 :

Application of hot water bag
situations Activity-7.1.2 :
Sitz Bath
Activity-7.1.3 :
Cold tepid sponge
Activity-7.1.4 :
Application of ice pack
Activity-7.2 :
Cleaning and replacing suction bottle and tubing
Activity-7.3 :
42 Assist in Oxygen administration .
Activity-7.4 :
Enema/suppository administration, and patient cleaning
Activity-7.5.1 :
Preparing patient for operation theater.
Activity-7.5.2 :
Part Preparing of patient for operation theatre
Activity-7.6 :
Collecting urine and stool samples
Activity-7.7.1 :
Monitors/wall Suction devices/Centralized Oxygen /
Compressed air and crash cart
Activity-7.7.2 : Physically challenged patients (use of assistive devices,
wheel chair and automated beds)
Activity-7.7.3 : Patient with violent behavior–use of various types of
restraints
Activity-7.8 : After life (death) care-Care of dead body and packing
procedures.

31
 Appendix-3

Sample Posting Schedule

The hands-on training will be divided in two contact spells. The 1st spell will have 10 theory sessions of
2 hrs each and 11 practical sessions of 4 hours each. At the end of the spell, they will be posted in Skill
Development Centre(SDC) for 2 weeks to practice what they have been demonstrated in LSC in the 1st
spell.
1st Spell

Day 2hr session 2hr session 4hrs session

1 TS 1: (C1B1 U1-4) TS 2: (C1B3 U11) PS 1: (C3A1)

Introduction to Health Care Infection Control Hospital visit
Services

2 TS 3: (C1B2 U5-6) TS 4: (C1B2 U7-8) PS 2: (C3A1.5)

Human Body, positions, Preparation of Patient Filing up various formats
assistive devices care unit, Patient
assessment and
Reporting

3 PS 3: (C3A4.1 and 3,1) Hand washing and Bed making PS 4: (C3A3.1-5)bed making

4 PS 5: (C3A3.1-5)bed making PS 6: (C3A2.2-3)positions

and used of assistive devices

5 PS 7: (C3A2.2-3)positions and used of assistive devices PS 8: (C3A3.1-7)Patient

assessment and reporting

6 TS 5: (C1B3 U10,12-13) TS 6: (C1B4 PS 9: (C3A2.2.1 and

Infection and Diseases, U14-16) Patient A4.2.2)Handling
Bio-medical waste Managemen Transport, Handling surgical field, Assist
samples, drugs and in gowning and gloving
linen, Use and after
care of equipments

7 TS 7: (C2B1 U1-3) TS 8: (C2B1 U4-5) PS 10: (C3A2.2.3-5)

General Hygiene, Grooming, Care of Eye, Ear Care, Packing of sterile set,
Bathing procedures, Skin, nail, foot, Scalp Disinfection, supply
Mouth Care. and Hair for CSSD, needle cutter.

8 TS 9: (C1B2 U9) TS 10: (C1B2 U9) PS 11: (C3A5.1, A5.

Emergency care Services Emergency care 3-4) Transferring patients,
Services Handling of sample, linen
and Cleaning of equipments.
TS: Theory session; PS: Practical session; C=course; B=Block U=Unit; A= Activity

The 2nd spell will have 4 theory sessions of 2 hrs each and 9 practical sessions of 4 hours each. At the
end of the 2nd spell, they will be posted in Skill Development Centre(SDC) for 4 weeks and CHC for
4 weeks to practice what they have been demonstrated in LSC in the 2nd spell.

32
 2nd Spell
Day 4hr session 4hrs session

1 PS 12: (C3A6.1-3)Dressing, PS 13: (C3A6.4-5)Bed bath, shaver bath

care of moth, Eyes Nose and ear.

2 PS 14: (C3A6)Care of Hair, TS 11 and 12: (C2B2 U6,7 &9)Feeding and

nail, back and foot Elimination need and working in special units

3 TS 13 and 14 : (C2B2 8) PS 15: (C3A3.8,3.9.3.10)CPR), Bandaging, Use

Special procedures of Splints)

4 PS 16: (C3A3.11) gastric lavage PS 17: (C3A6.9 and 6.10)feeding and elimination
and cleaning of gastric need
lavage machine

5 PS 18: (C3A7.1-7.4 ) Hot water PS 19: (C3A7.5 to 7.8 ) Cleaning and replacing
Bag, Sitz bath, Cold and tepid suction machine bottle, assist in oxygen
sponge, application of eyes packs administration, anema and suppository, preparation
for OT, part preparation)

6 PS 20: (C3A7.9 ) After death Care

TS: Theory session; PS: Practical session; C=course; B=Block U=Unit; A= Activity

33
 Appendix 4

Indira Gandhi National Open University

CGDA Programme
CERTIFICATE OF PROFICIENCY IN PRACTICAL SKILLS

This is to certify that Mr/Ms .................................................................................................................

Enrollment No. .............................................................. has attended to all the practical skills listed in
the practical manuals for the following courses as planned for LSC and SDC and proficient in the all
skills as mentioned in the Appendix 2 (LSC Code ........................... ).

BHTL 003 : Fundamental Skills for General Duty Assistance

This is to certify that the above information is true to the best of my knowledge. If any information is
found to be wrong at a later date, my results could be held invalid.

Place ................................................................ Signature of the Student .....................................

Date ................................................................. Name ................................................................
Roll No. ............................................................
.........................................................................
.........................................................................

Signature of the Counsellor at LSC

Name of Counsellor _______________________________________
Address _______________________________________
_______________________________________
_______________________________________

34
 Appendix 5
Please read the instructions in
Date for submission of  October 31 for December Examination
programme guide before filling Examination Form
up this form  April 31 for June Examination

INDIRA GANDHI NATIONAL OPEN UNIVERSITY, NEW DELHI

TERM-END EXAMINATION (Practical Only) JUNE/DECEMBER 20…..…
CONTROL No. (For Office
Programme Study
Use Only)
Centre Code

Enrolment No.

Write in BLOCK CAPITAL LETTERS only.

NAME : Mr./Mrs./Dr.

Please tick (ü) against appropriate group of courses in which you intend to take the examination. The
Course(s) which you have already passed should not be mentioned.
Sl.No. Course Title Course Code Intend to Take
Examination (put  mark)
1. Fundamental Skills for General
Duty Assistance BHTL 003

I hereby solemnly affirm that I have submitted the required number of Log-books/Project Report and have
completed all the skills planned under the above course(s). The certificate of completion in support of the
skills is attached.
I am aware that completion of all the skills at Skill Development Centre and Programme Study Centre and
passing in the internal assessment (practical) is a prerequisite for taking Term-end (Practical) Examination.
In case my above statement regarding submission is found to be untrue, the University may cancel the result
of my above mentioned Term-end Examination and I undertake that I shall have no claim whatsoever in
this regard. I also undertake that I shall abide by the decision, rules and regulations of the University. I
have signed this undertaking on this __________________day of _________________20______.
Name ................................................................... Signature of Student ...................................
Complete ..............................................................
Address for ..........................................................
Correspondence ....................................................
I have verified that the student has submitted all the Log-books/Project Report and certificate of completion
of skills related to the above courses in time.
Place __________________________________ (Signature of Programme-in-charge with Stamp)
Date __________________________________

35
 Appendix-6

Indira Gandhi National Open University, New Delhi

School of Health Sciences
Award list of CGDA Term End Practical Examination
Name of the Programme: Certificate in General Duty Assistance
Programme Code: CPHA
Name of the Study Centre:
Study Centre Code : ………………Course Code : BHTL 003 Date of Examination…………

Sl. No. Enrollment Number of Maximum Marks obtained Remarks

Student marks = 100 in Term End (Pass/ Fail)
Practical Examination
1

10

11

12

Name of the Internal Examiner ……………………………………Signature and Date

Name of the External Examiner ……………………………...….. Signature and Date

SEAL Signature of Programme In-charge

36
 Appendix-7

Pattern of Term End Practical Examination

The term-end practical evaluation will have three components as detailed below:
1. DEMONSTRATION
Student will be given two activities for the demonstration from the list of activities covered in
practical manual . Each demonstration will carry 15 marks .
Demonstration of activities may be from the list of essential activities as listed below: (covering
activities of GDA)*
 Personal hygiene
 Serving food
 Handling of oxygen and suction machine
 Transport of patients
 Transport of drugs and sample
 Infection control/ BMW –Medical hand washing ,
 Communication with patients and using format
 Bed making and Positioning
 Special procedure
 Care of equipment and supply

2. SPOT/IDENTIFICATION OF ARTICLES
There will be five spots of 2 marks each carrying a total of 10 marks. Each spot will be of 2 minutes
duration. The five spots should include one each out the subject areas mentioned below:
 Personal hygiene and Positioning
 Handling of oxygen cylinder and suction machine / Care of equipment and supply
 Transport of drugs and sample
 Infection control/ BMW
 Special procedure

3. VIVA-VOCE
The duration of viva-voce will be of 10 minutes for each student carrying 10 marks. The focus will
be on the understanding of the students on the application of the concepts covered in BHTL-003.

37
 Appendix-8

LINKS TO FORMS
1. REVISED FEE FOR OTHER SERVICES
http://ignou.ac.in/userfiles/ANNEXURE-II_othercharges.doc

2. APPLICATION FORM FOR CHANGE/CORRECTION OF ADDRESS

http://www.ignou.ac.in/upload/address_change_name_correction.pdf

3. TERM END EXAMINATION FORM

www.ignou.ac.in at home page to submit exam form through online mode only.

4. FORM FOR OBTAINING DUPLICATE COPY OF CERTIFICATE

http://www.ignou.ac.in/userfiles/
Duplicate%20Degree,Diploma%20and%20Certificate%20Form.pdf

5. FORM FOR OBTAINING DUPLICATE COPY OF THE GRADE CARD OR MARK

SHEET
http://www.ignou.ac.in/userfiles/Duplicate%20mark%20sheet%20form.pdf

6. FORM FOR ISSUE OF OFFICIAL TRANSCRIPT

http://www.ignou.ac.in/userfiles/Official%20Transcript%20form.pdf

7. APPLICATION FORM FOR IMPROVEMENT IN DIVISION/CLASS

http://www.ignou.ac.in/userfiles/Improvement%20form.pdf

8. EARLY DECLARATION OF TERM END EXAMINATION RESULT

http://www.ignou.ac.in/userfiles/Early%20declarion%20of%20results%20form.pdf

9. NOTIFICATION FOR OBTAINING PHOTOCOPY OF ANSWER SCRIPTS

http://www.ignou.ac.in/upload/noti.photocopy.asn.sctps..doc - to be applied online

10. OBTAINING PHOTOCOPY OF ANSWER SCRIPT

http://www.ignou.ac.in/upload/form-photocopy%20of%20ans.scrpt.doc - to be applied online

11. RE EVALUATION OF ANSWER SCRIPTS

http://www.ignou.ac.in/userfiles/
Application%20form%20for%20Reevaluation%20of%20Answer%20Scripts.pdf - to be
applied online

12. DIRECTIONS FOR OBTAINING VERIFICATION REPORT FOR THE CERTIFICATES

OF THE IGNOU STUDENT FOR THEIR MARK-SHEET/GRADE CARD/
PROVISIONAL CERTIFICATE / DEGREE & DIPLOMA CERTIFICATES ETC.
http://www.ignou.ac.in/userfiles/
Instructions%20for%20Verification%20of%20mark%20sheet%20and%20certificates.pdf

13. RESULT RELATED LINK FOR

 Hall ticket/admit card·
 Result of term end·
 Grade cardhttp://www.ignou.ac.in/ignou/studentzone/results/1

38
 Appendix-9

WHOM TO CONTACT FOR WHAT

1. I dentity Card, Fee Receipt, Bonafide Concerned Regional Centre

Certificate M igration, Certificate,
Scholarship Forms, change of name,
correction of name/address

2. Non-receipt of study material and assignments Registrar(M PDD),IGNOU,

M aidan Garhi, New Delhi-110068

3. Change of Elective/M edium/opting of Concerned Regional Centre

left over electives/ Deletion of excess credits

4. Re-admission and Credit Transfer Student Registration Division, Block No. 1

& 3, I GNOU, M aidan Garhi,
New Delhi-110068

5. Purchase of A udio/Video CDs M arketing Unit, EM PC, I GNOU, M aidan

Garhi, New Delhi-110068

6. Academic Content Director of the School concerned

7. A pproval of a Project Synopsis Project Co-ordinator in the Concerned

School

8. Student Support Services and Student Director, Student Service Centre,

Grievances, pre-admission I nquiry of I GNOU, M aidan Garhi,
various Programmes in IGNOU New Delhi – 110068
E-mail : ssc@ignou.ac.in
Tel.Nos.: 29572514

9. International Students residing in Director, International Division,

India should contact I GNOU, Block-15, Section K ,
M aidan Garhi, New Delhi.
Tel. Nos. : 29533987; 29571684
E-mail : internationaldivision@ignou.ac.in

39
 Issues related Contact No. Controlling Officer E-mail ID
& Telephone No.

10. Issue of Deree/ Diploma 011-29572213 Asstt. Registrar convocation@ignou.ac.in

Certificate/Despatch of 011-29535438 011-29572224
returned Degrees/
Verification of
Degrees/Convocation

11. Issue of Hall Ticket/ 011-29572209 Asstt. Registrar sgoswami@ignou.ac.in

Correction in the hall ticket 011-29572202 011-29535064 jitenderkr@ignou.ac.in
for handicapped student s/
Non-receipt of hall tickets
for term-endexamination &
Entrance Test/ Entrance,
Test Results/Queries related
to dispatch of attendance,
list of examinees etc./ writer

12. Declaration of results of 011-29572212 Section Officer mdresult@ignou.ac.in

Masters & Bachelors 011-29536103 bdresult@ignou.ac.in
degree level programme/ practicalsed@ignou.ac.in
Issue of grade card and
provisional certificate of
Masters and Bachelors
degree level prog./
Practical marks of all
programmes

13. Declaration of results of 011-29572211 Section Officer bdresult@ignou.ac.in

Masters, Bachelor and 011-29536743 dpresult@ignou.ac.in
Diploma programme/Issue
of gradecard and provisional
certificate of Masters,
Bachelor and Diploma
level programme

14. Declaration of results of 011-29572208 Section Officer cpresult@ignou.ac.in

DPE and Certificate 011-29536405
programme/ Issue of grade
card and provisional
certificate of DPE &
Certificate level programme

15. Verification of genuineness 011-29572210 Section Officer gcverification@

of provisional certificate 011-29536405 ignou.ac.in
and grade card/ Issue of
Transcript

16. Queries related to 011-29572208 Section Officer ufmgroup@ignou.ac.in

UFM cases 011-29576405

40
17. Status of Project Report 011-29571324 Asstt. Registrar projects@ignou.ac.in
of all Programmes/ 011-29571321 011-29532294
Dissertation and Viva marks

18. Queries related to 011-29571325 Asstt. Registrar assignment@

Assignment Marks 011-29571319 011-29571313 ignou.ac.in

19. Students general enquiries 011-29572218 Asstt. Registrar sedgrievance@

and grievances/ Issue of 011-29571313 ignou.ac.in
duplicate mark sheet

20. Discrepancy in grade card, 011-29572206 Dy. Director/Asstt. garora@ignou.ac.in

non updation of grade/marks 011-29572215 Director
programmeswise in the 011-29572219
grade card etc

IGNOU EPBAX: 29536980, 29535924-32, 29572524

IGNOU Website: ignou.ac.in; Email: directorsohs@ignou.ac.in

41
 Appendix-10

Monitoring Cum Internal Assessment for BHTL-003

Name of LSC ........................................................................................................................................
Name of the Student ................................................. Enrollment No. .............................................

S.NO Name of Skill Skills training Max. Marks Signature

completed (Put Marks Scored with
only a tick (200) Date
mark)*

1 Infection control and prevention

 Hand washing and use of PPE 20

 Surgical asepsis (handing surgical field)

 Transfer sterile equipment to a sterile field

 Assisting in gowning and gloving

 Clean and disinfect equipment and surface

 BMWM (Generation- segregation- Disposal)

2 Bed making·

 Vacant Bed 20

 Occupied bed making

 Preparation of patient care unit

3 Positions and use of Comfort Devices

 Patient positions(supine, Fowler’s) 20

 Use of use of comfort devices(Foot /Back

Rest, Cushions, Restraints , Mattress)

 Back care (for pressure sore grade -1)

4 personal Hygiene

 Dressing and undressing (Procedure, Privacy,

selection of appropriate clothes ) 20
 Bed Bath
 Mouth Care including Care of denture
 Eye , Nose and Ear Care
 Scalp and Hair Care, Nail Care
 Foot care(Diabetes/Peripheral Vascular Disease)

5 Measurement of Vital signs

 Measurement of Vitals (TPR and BP) 20

 Measurement of weight and Height

6 Skills in assisting or handling samples,

equipment and linen 20

42
 7 Feeding and Elimination

 Feeding the elderly(General precautions,

Serving the food, Assist in Ryle’s tube
feeding, Observation and reporting of
unusual finding ) 20

 Elimination Needs and Procedures

(Providing Urine pot, Bed pan, Diaper care,
assist to commode, condom drainage,
Urinary bag, enema/suppository and
patient cleaning)

 Intake output measurement

8 Providing care in Special situations 20

9 BLS and First Aid

 Bandaging 20

 Splint application for fracture

 Gastric lavage

 BLS

10 Transfer of patients and handling of supplies 20

Total marks scored 200

*Put a tick mark in respective column for the skills completed in respective spells.

43
 3rd Cover page

The Certificate in General Duty Assistant (CGDA) Programme of IGNOU has been designed and
developed in collaboration with MOHFW,GOI

SOME IMPORTANT LINKS

1. IGNOU WEBSITE
www.ignou.ac.in, IGNOU Telephone Exchange: 011-29571000

2. WEBSITE OF SCHOOL OF HEALTH SCIENCES

http://www.ignou.ac.in/ignou/aboutignou/school/sohs/introduction

3. CGDA Programme Page

http://www.ignou.ac.in/ignou/aboutignou/school/sohs/programmes/detail/668/2

4. Know your registration details

http://admission.ignou.ac.in/changeadmdata/admissionstatusnew.asp

5. e Gyankosh – A digital repository

www.egyankosh.ac.in

6. Downlaod Assignments
https://webservices.ignou.ac.in/assignments/

7. Student Zone
http://www.ignou.ac.in/ignou/studentzone

ABBREVIATIONS
IGNOU : Indira Gandhi National Open University
SOHS : School of Health Sciences
RSD : Regional Services Division
SRD : Student Registration Division
SED : Student Evaluation Division
MPDD : Material Production and Distribution Division
LSC : Learner Support Centre
SDC : Skill Development Centre
WP : Work Place
PIC : Programme-in-charge
 2nd Cover page

IMPORTANT INFORMATION
Registration and IGNOU ID After applying you are required to procure your IGNOU
Student ID form your respective Regional Centres after due
signature of the concerned Regional Director
Minimum duration of the programme 6 months
Maximum duration of the programme 2 years
Assignments One for each course
Submissionisessentialbefore filling termend examination form
To be submitted to the Learner Support Centre
Validity is six months, in case 6 months are over, you
need to solve the new assignment and submit
You can download the assignment from the IGNOU
website www.ignou.ac.in under the downloads. Please
note the last date for the submission of the assignments,
given on the top right corner of each assignment and
submit your assignments on time.
Submission of term end examination Last date for submission of the form is 30th September
form* 30th March for the July-Dec and the Jan-June sessions
respectively without late fee. Dates if changed, are notified
on the IGNOU website which you should visit frequently
Schedule for submission of exam form through online
mode and exam fee should be Rs.150/- per course.
Centre of examination* Online submission of exam form link should provide exam
centre list.
Admit Card The admit card or hall ticket can be downloaded from
IGNOU website.
ID card for examination Showing your ID card is a must for entry to the
examination hall. You may not be allowed to appear for
the examination in case you are unable to show the same
Readmission* In case you are unable to complete your programme
successfully by the end of two years, you can take
readmission for another 6 months period. You will be
required to fill the readmission form for the courses you
have not completed/cleared and pay the requisite fee.
Correspondence with the university Always keep a copy of your correspondence with the
university, assignments, projects, forms etc. with you.
Please mention your enrolment number in all the
correspondence you make with the university
Submission of forms Fill the forms online if available. In cases where you are
not required to submit online, download the form and
send in the filled in form with the required fee/and
enclosures as instructed. Please check for latest versions
of the forms which may have been uploaded on the
IGNOU website.
*All this information is available in the IGNOU website. However in some instances IGNOU may change
the fees, dates and forms. You may kindly keep yourself updated by visiting IGNOU website for all updates