TEST#2

Whdayothtm
u
n
esikgh
n
aistatd
rd
soertvinaeigt?

A. WhenWnidowsolcksup,
B. Whenhtenietrnectonnecoitnkeepsdroppnig.
C. Whenm ti akesanosieandatkesawheliotsatrt
D. WhenhtePCdoesnostaratndhteBIOSwarnshtahteresinoharddrvie.

C P A ) 2

A. ThePChasvdieocardwhotliwresouloitn.
B. ThePC nisfecetdbyvruiseosrtarjns,
C. on.oiw
cnltcesyvreW ahvaee
D. m
hvaeinay.gtseisw
visetistosT
lhe
E. Therearemanyvriusesandujnknihteemasli.

s o w T ) 3

A Adevciehtautsesradoiwavesotrtansmdtiaatfromhtemohterboardothtedsik.
. dhra
B. UndsiposvitehtactonnecstaPCotawrieelsolcanlew
t ork
C. UndevciehtadtriecyltconnecstaPCotaWAN
D. UndsiposvitehtactonnecsthePCotaprnietr
E. UndsiposvitehtactonnecstaPCotawriedLAN

m
com
sW
D
otis4ym
o)S
tfp
h
coL
ven
id
oh
m
rn
ifep
oayn
td
clue?se

A. ADSL
B. HDSL
C. VDSL
D. SDSL

Acord
m
n
h
toigeW
age.gh
P
caiu
d
h
feisreC
on
fh
A
tisleITX
moh
terboard?

5)
 TEST#2

A. A
B. B
C. C
D. D

Beforeatechnciainupdatesaservertis,necessarytomakebackups.
r u c e s ) 6
basck
digeu
adtp
lah
r?altnet

A. Dfierenaitl
B. Dairy
C. Compelet
D. latnm
eercnI

ah
w
tocnP
iotcw
eC
atla7l)otgu
d
eroicn
m
fbehatusuT
sevalh
er
)3esoC oh( ?der

A. MACAddress
B. IPAddress
C. Mascara
D. Gaetway
E. EmaA
li ddresses

8) Whatcommand,availableinWindowsXP,Vistaand7and8,wilshowinformationabout
PC
nw
etork
cognu
iforan
it?

A. CONFIG
B. IPCONFIG
C. GIO
N
F
C
FI
D. WINIPCFG

W
m
ertaW
9)n
oerm
tafin
h
u
p
easoh
d
tricelod
w
XsP?

A. PresC-A rlt-D tlhte,lncilkonSatr

B. PresC-A
rlt-D
tleslet,lacptroceasn,dhtencilkonEndTask.
C. HagaccilenSatr> tPrograms>FniaA
ll

Q.11)WhatarethetwowaysinwhichWindowsXPcanbeinstaledonaPC?

A. Wnidow2s000updaet
B. noi tal lat snw IN
e
C. WnidowU
spdT
aetoU
olpdaet

10) Startupmenuoptionthatalowsaccesstothecommandlineinput.
p
sace?
 TEST#2

A. Execuet
B. m
cd
C. Hpel
D. Confgiuraoitn

se h t s i t a hW

Lsiotfprogramsoladedonhteharddrvie
A.

B Adaatbaseusedfohrteniformaoitnmanagemenhtahtesysetmneeds
. m
eWytsngnidoiw
tapres
C Aseotfdocumenstconatninigniformaoitnabouhteceelbraoitnohfteconfgiuraoitn.
. PC
dle
D. Documenotrexpalnihowotregsietranewylnisateldoperanitgsysetm

12) WhW atnu

id
sm
eod
tiyw
ilu
adisn
vtreiu
rlay?tslal
decve?si

A. ConsoA eldmniarsotr
B. CongifuoaritA
ndmnaroistr
C. DevcieManager
ConA
oretlrdmniarsot.r
D.

E. WnidowE
sxpoler

A technician from a company has been requested to repair a PC. What is the
13)
Thpem
riah ertcyok
sh
aetrfan
socyn
iu
p
on
iltrosb
em
lhtoefs
compuer?t

A Requneiofstm r oaitnorfmusoetdsretm
r niewherandwhoentcicusr.
. .orer
em
ynstgiohpaetorm
aedlyr.elaetdw
lilIi
B.

C. PrepareaFaulireDocumen.t
D. Fnidhteroapr;proveandfa.li
E. kbcuap.ksdiesRia

c i hW ) 4 1

AUTOEXECB
.AT
A.

B. CONFIGS
.YS
C. MSCONFIG.EXE
 TEST#2

D. SYSTEM
N
I.I
E. BOOTN
I. I

15) WhatsihestartupmodethataolwsaccesstoWn
idowswtihonylthedrviers?
h
m
teb
dcoaevtsi?

A. FailureTestingMode
B. Driverloadingmode
C. SolCommands
Safemodefromthecommandconsole
D.

Thecomputersystemhasbeenm
i provedwtihtheaddtionofanSCSIunA
ti. thebegn
inn
igth
,e
16)
W
on
rm
w
h
efp
S
aetn
yrsC
?ecb
.d
aT
etryh
viS
sah
tIye
borp siht tcerroc ot ekat I dluohs spets W tah

A. ChangehteIDofhtesatrutnoti7
B. EnabelhteSCSIcardconrtoelrnihteBIOS
ed ISCS esuaceb , evi rd A
TA toob Ca l lat snI
. tarts
D. RepalchetecuernStCScIonorew
tlrhtabiootne.

Atechnciaslupportfromthecompanyhasjustn istaeldastartn
igequp
iment.
17) w d
W
htui,alnidow20sa0nW
dnidob
cw
ayrn
etX
m
osd
tIiM
n
slu
P
ian
.tiSD
-OS.
w
etm
ysolan
sltsion
trdierk
sd
hotienistpiacertotues
opoern
ait?al

A. ks idf
B. Scandski
C. Dsikpart
D. Defrag
E. Chkdsk

18) Whatrectommended
adujm
tsbo'efyn
rp
stn
aw
isg'hen
ucish
aeglann?el
at ta na dna t inu evird drah a ereht sI

A. HarddrvieasmasetC r,Dunatismasetr
B. MasetrharddsikC , Ddrviesalve
C. Harddsiksalveht,esalveunotifCD
D. Harddsiksalveht,eCDunatisamasetr

19) ptoib
Iosm
tielxE
iCC e(rorc-oren
citgcodytep
)m
eemow
ersih
tn
ion-
Eccelsaisctiaplalcemother?

A. Yseus,chamemoyrcadrcanbeofundniefirnm
temoyrbanks.
 TEST#2

B YE es,CCmemoeiarsndnonE
-CCmemoeicrsannobtemxiedwhtiouantytpeorsfu.tl
. .vseingeta
C YE es,CCmemoeiarsndnonE
-CCmemoeicrsannobtemxiehdo,wehvtea,crcespee.d.
. .decuderebllw
iti
D. NoE,CCmemoryandnon-ECCmemorycannobteusedonhtesamemohterboard.

20) Durn
igthedeveolpmenotafsou
lotintoaprobelmw
,hcihhadtohaveatechncian.
?p
n
som
erh
cgb
vietlon
s-i

A. Reproducehteerorcondoitnsotfnidhtefaulire.
B. Examnihtealcomponenistdihetecompuetr
C. phoew
tuspyo.C
agfelrvtshoeltck

21) W cyatn
b
ih
u
lm
eaisotdproh
vtpeeorfrman
d
ak
syoecim
tsf ?
taht os sel i f eht fo gni t irwer eht

A. Defrag
B. Chkdsk
C. Scandski

2) W
BshiO
IatS?

A. Thedonkeycifoeatrnporgarmhteaxoftsirucrompunitgsyestm
B apsiortIgarmhatkatecsaerofusyrestmorfmhtemomehntat
. woko.treadyrsi ti liunotptobw
hueteW rsepre
C. yastipIteopfrogramcaeldrm fi warm e(fiprogrammnig).
D yatsiptIeopforgarmhustiasutyaolsterdonyatpeocfhpiaolne.
. memory(ROMchip).
E. .tcerocreraw nashertA ll

23) W
CshiM
at OS?

A. Unytpedmemorym it ekilerandomaccesmemory.
B. Unchpiqueaguardanisrtuccoinesdesietma
C Theyostersyestmnsim
etgs,dea,et,
sni s tnenopmoc eht tuoba n.oi t amrofni
D. UnpitodememoraiROM.
E. Noneofhteanswersicorec.t

d a s i t a hW

A. Anpitodehardwareforconnecnitgdevcies.
B Asmaplrogramhtaditenfitesandconrtoslhardwareandperpiheraclomponenst.
. m
etyocsm
.ngouirputof
C. Abuotnotutrnofourcompunitgsysetm.
D. AnswersAandB
E. Noneofhteanswersicorec.t
 TEST#2

r t n o sac ti a h W

A
Eelcrtciaclricustihactonnechtecomponenstofhtecompuetrotoneanohte.r
.
B. Hardwareconrtoel.r
C. Sofw t areotconrtohtlehardware.
D Unpitodemeoraiforsotrnigdaatabouhtenisateldcomponenstni
. m
etys.our
E. Noneofhteanswersicorec.t

n IeedotupdaetanXPaWnidowV ssT
ati.hcsiompucetsiorngifuredwh
tia
26)
FATown
Wih
3p
t2airtnid
T
ob
an
w
u
h
o9ia.8ep
ltsd
pw
aerotcesas
W
b
oacn
d
eW
otnon
t98i.bh
uyt?o,yratcfsiats

A Windows Vista was installed over the Windows 98 partition and all the data was erased
. ouevspir
B. Thneisaotlinprocesusehtsepoiatinertmporaylw
rihtW
i nidow9s8.
C. TheupdaeptrocesconvertdhtepoiatinortNTFS.

27) p
siItosbieotlperofrmanupdaertfomWnidowX sPProefsoina6l4b
-otW
i nidowV
ssati
Busn iess32-bti(TrueF / asle)

A. T
ure
B. esFal

psiItosbieotlcreaetaWnidowV
ssatiUm
itl aetEdoitnrfom:
28)
)snoi tpo eht esooC
h(

A. Windows 98/Me
B. Windows 2000 Professional SP4
C. Windows XP Media Center
D. Windows Vista Home Basic
E. Windows 2003 Small Business Server

m
W
tb
6n
a4h
ci-.eau
ron
b
fd
oceu
ialtod
ew
V
siT
istb
32h
i-e

A. T
ure.
e.sFal
B.

T c3au
0n
h
m
)ersnm
h
octu
w
h
eotresh
vw
teoiau
toeh
sb
caterjds
porem
b
sh
ltiw
yn
I?fu
sp
h
eigcasw
otp
n
ryc.loetrdels
. t r oppuS r e sU . A
t r o ppuS e r awd r aH . B
ms e t s y sg n i t a r e pO. C
e h t r o f t r oppuS . D
 TEST#2

W31)eh rfd
tneb
isceh
w
itaten
oreth
syeigm
tsu
R
n
h
'tisgeotsrp
en
i?t'
m
eyts"h
A
an
te"
m
d
ytu
oscerm
vtye?ciat
A. ASR or Automatic System Recovery only recovers the settings of
disk, does not recover files or applications.
B. ASR or Automatic System Recovery only recovers Applications, not
they use disk files or configurations.
C. ASR or Automatic System Recovery only recovers files.
D. ASR or Automatic System Recovery retrieves configurations for: disk,
files and applications

ngp
in
esrtsi tocim
n
aeciswn
erop
fh
tn
w
egY
ou
ricn
otark u3d
ef2)
h
aP
ItndWeidsh creto.sim
n
slh
fiam
thcP
aIo.etgn
reu
los.itd
frn
.aits
unadaped torderd ofm
caompuert?
A. ipconfig /renew
B. ipconfig
C. ipconfig /all
D. ipconfig /release

cohm
tn
epoarn
ecm
b
w
h
fsTaep
,lorau
ielh
rtosn
k
ergi.
ocm
hetorm
poh
crm
eu
fd
n
atgren
ip
osen
rh
iet ,ocsam
ehetn rotem pireu htas
W parsohib eam ltw h P
Iatdid w
res,h
ch m
ib u
ch
etsangW
ed.h
od
tre?ah
fosteis
Wh d
ertm
aoetaP
Isd
'm
dre'sh ectaoefn
m
rp ean
csru
iolecrtmmanager?
A. The set of quartets, or sets of four, each of which is a number.
understood between 0 and 255 separated by dots
B. The set of rules for exchanging information between computers
C. Determine which parts of the IP address identify the network
D. Allows communication with a PC using an easy-to-remember name

W
hetn
oerditosem
w
rX
tyostP
?oftsocn
isW
tidosehat
A. Solve operating system problems
B. Reset the system settings to their default values
C. Load a backup of the operating system
D. It is a Windows component that allows restoring the PC to a previous state without
lose changes in the data

H
A
aD
3p
m
5csaoe)lT
yrq
u
k
oeastu
crh
d
n
etacsim
,h
aien
vtryceon
h.ts
Quoecn atom htab
erth
p
csk
.elw
tp
au
lsn
ietd
p
,lril
maintenance.
Defragment
.A the hard drives Review and update drives and applications Clean
hardware Check the wear of the power cables
Limpiar
.B el escritorio Limpiar los cables de corriente Instalar antivirus Borrar archivos
temporals Delete old email
Update
.C Office Update Windows clean monitor

asY ihtb
oerh
uacon
vq
teIrm
h
a,d
tueaiontyh
d
on
pauc,stved
rt
Y ouhab ovtu ecaeyn
rtp iow
efton rk
eiartfcaeh
vosrtp
d
elrob
em
l.
gh
req
afciou-n
tenw cyetanw vetW orkca.d ryop
tn
fh
ueadt?
 TEST#2

A. Wireless card
B. Ethernet
C. Cards with BNC PCMCIA connectors

exw
p
en
rou
segcip
ah
yiru
ts.oceh
n
u
gyectIk
osu3m
i7r)asp,u ert
Windows XP, manifest that you use the last good configuration with speed
m
etyP soren .ocmpn erdp
eoq
ruod
p
eéE
rasn
óoq
p
eriu
.lcset
htyauohtu
w
esaop
ltn
ili.
A. It is used after installing a new device driver, and the operating system
does not respond
B. It is used when a critical device driver is disabled.
C. It is used when the hardware is not compatible with the motherboard.
D. It is used when there are configuration problems with the installed hardware.
recently
E. It is used if the PC starts in safe mode and the problem reappears.
com
T
htrd
n
p
3easou
8h
n
vi)erfstcd
aovp rm
sd
e,u
n
ir'toen ,t
Y ocu arnemn oivfrm
eob
n
aitecau
yw
n
Ioesn
uoh
u
e.srtgdapitn
zp
ecaiogtry?
C ph rsaotynw
b
iefm
alisce?
A. User support
B. Hardware support
C. Operating system support
D. Software Support

h
d
caten
yoh
sW
avcu
n
terA
p
tm
?ousertvs.eorain
ehat
mostlikelysupportforthisproblem?
A. User support
B. Hardware support
C. Software support
D. Network connection support

m
tain
erok
cad
on
sE
ih
n
p
,teon
ck
xtd
A
c.u
esliorsu
cle-bl
etac troppus tah
wnI .noi taci lpp A
A. User support
B. Hardware support
C. Operating system support
D. Software Support

W
on
T
fietdni3h
d
tb
2e-oiw
m
corb
7u
d6oen
ltb
4as-iacn
hei.
A. true
B. false

m
W
ciau
b
yonted
sp
ih
rotlevru
fh
m
itaem
ystk
dain
o?fce
sevihcra eht fo gni t irwer eht
A. scandisk
B. defrag
C. chkdsk
 TEST#2

Pon awiC
v?sp
W
atrb
oeicn
h
gtaesiysd
n
yhiotk
u
at
enecrgyri?ectel
A. When there is a thunderstorm, keep it away from moisture.
B. A voltage conditioner
C. Create a connection to ground

cohm
tem
otaw
rltm
scah
en
O
ltesn
4p
iautoi).n
eap
itld
p sace?of
A. cmd
B. start execute
C. play