DNC REPORT

The reason the company needs training is because it must address the needs
manifestations and cover-ups of all personnel, since this is the most important resource, it is essential that
function independently.

Training solves and detects the causes why the company does not meet its expectations and these
are reflected in the results such as the sales index, customer complaints, and returns.
product.

With the staff training program, the following aspects will be improved:

Efficiency and quality in work processes.

Better functioning and coordination of activities.
That the company meets the needs of the staff.
Greater company-personal relationship.
Better customer service.
That there is greater institutional identity.

Presentation of detected problems in the company from general to specific:

General:
Induction. It is advisable for all staff to know the company, its origins, goals, objectives, mission,
vision, its main successes, the mistakes made in failures, understanding the organizational structure
and the products they offer.

Quality in service. Since the customer is essential for the company, they must be given the
Better attention is achieved with good quality service and an image that projects the company to its clients.

Administrative skills. This includes planning, organization, control of activities among

others.

Particular:
Type of sale.
Leadership and communication.
Internet management.
Windows packaging.
Preparation of transfers.
Preparation of special orders.
Computer Science.
Preparation of labels.

The methodology used to obtain the previous data was:

The first activity conducted was a simple interview with all the staff, in which we asked them
what activities they developed, the materials and necessary instruments. There was greater communication with the
manager, since the lack of the organizational manual at the branch provided us with important information, such as
It is the physical environment required for each position, efficiency indices, and others.
 Subsequently, the questionnaires to be applied to all staff were designed: one for the
manager, another for the bosses, and a last one for the subordinates; which aimed to obtain information
necessary to detect the needs of each one of them.

Once designed, they were typed and applied to the staff. The questions focused on data from
collaborator, company training programs, problems or factors of their position that hinder their
performance, required knowledge, among others.

The questionnaire was first applied to the manager and then to the other collaborators. Once
Once the information was obtained, we proceeded to analyze it, to highlight the existing problems and their possible causes.

With this, we obtained the idea of possible improvements, but it was still not enough, so they applied some
more specific questions to all staff regarding the required knowledge and skills.

With the data gathered from these two questionnaires, the needs became more apparent. From here,
Some forms were filled out (presented in the planning of the DNC), which consist of:

Format 1: Problem identification by area.

Format 2: Determination of critical areas
Format 3: Characteristics of critical areas
Format 4: Information Analysis.

In format 1, the type of problem and the positions that present it are noted. The types of problems can
general operation, organization and performance; in format 2 the causes and the critical area are noted;
In format 3, the critical or problematic function is presented along with the knowledge, skills, and abilities.
required attitudes; in format 4, the manifest training needs are presented, which include:
situation and name of personnel, position, knowledge, skills, and new attitudes.

Finally, a format of the hidden needs is presented, which contains: the name of
collaborator; knowledge, skills, and competencies, and the name of the course.

In addition to the above, observations were made and team members were asked if we had any
doubt regarding some procedure or technique.
The proposed actions for solving the identified problems are:

Induction: All personnel are required to identify with the company in order to obtain a
better relationship with this one, so that there is greater communication, teamwork, and at the same time they feel
committed to reducing and preventing problems that may arise, this could be avoided by informing the
personal
medium and long term.

Courses are recommended.

Quality in service: In service, one must think about both the customer and the collaborators.
By instilling a culture of service both inside and outside the company, we are ensuring a good image, therefore
Everyone who wants to work in the company will need to have that sensitivity in service, they will know and be familiar with.
the best way to treat your clients and colleagues, which will promote and strengthen communication,
cooperation, teamwork and above all that the clients are satisfied with the service provided to them.
A workshop course on how to serve, called Quality in Service, is recommended.
 Administrative skills: According to the results of the questionnaire applied to everyone
collaborators, in the interviews and observation it was reflected that there is a lack in the activities carried out.
planning, organization, teamwork, better interpersonal relationships; and for this reason, a recommendation is made for a
workshop on management in the workplace, called Administrative Skills.

In addition to applying it, it is advisable to evaluate the results at certain intervals, in order to make
measures in this regard; such as a review of it or a more advanced workshop. These aspects should not
to neglect them as they are essential to achieve the objectives set by the company.

Sales techniques: Since this branch is dedicated exclusively to the sale of products, it is necessary to
consider aspects such as: customer service, enthusiasm, empathy, perseverance, persuasion, the sense
from humor, recognizing the type of customer, personal image through discussions on sales techniques, it is intended to
resolve and improve this important aspect.

Leadership and communication: There must be an identification among the staff within the company.
relate and there is no difference between them, when harmony is achieved in the work group, it is reflected
in activities. Leadership refers to how a person can efficiently lead a work group.
It is recommended that there be biweekly meetings, where all staff attend, to communicate all their
differences, opinions, suggestions, with this greater and better communication and respect would be achieved.

Internet management: Nowadays it is a great source of communication and research, which is why the company
requires training staff in email, since the matrix (boxito Mérida) of this group is
communicates in this way.
By knowing how to access the internet (e-mail), greater benefits would be gained as time would not be wasted on it.
process. It is recommended to give an internet workshop to people who require data from the matrix (boxito Mérida.

Windows packaging: It is important for the personnel responsible for capturing and handling information.
Regarding the products, obtain information about the prices; it is required that all personnel be aware.
This program would prevent confusions and problems regarding the information related to sales.
It is recommended to provide a course on Windows software to the personnel who need it.

Preparation of transfers: It needs to be done efficiently since it is a purchase that demands the
customer, whether for the next day or a few days later. It is a triangulation that is carried out with the warehouse, a
branch and the group that requests it. It is proposed to address this need immediately and ensure that there is no
this.

Order preparation: Another problem detected in some collaborators was order preparation.
specials and if these are not carried out in the manner or operational time, the process is delayed and is not attended to
client with quality.
It is proposed to address this need immediately and to supervise that this need does not exist and to supervise that it does not.
this exists.

Preparation of labels: It is the tag where prices and a series of data can be found such as:
codes, name, brand, color, size, which is why it is necessary to constantly update the prices. To
update the prices, we are streamlining this activity and there will be no issues with the clients
regarding complaints about prices, whether they are higher or lower.

It is proposed that the person in charge knows how to and prepares to carry it out at the appropriate time, it is recommended.
teach and verify that it is performed quickly and with a minimum of errors.
List of important proposed aspects:

Level Type of Times of Disposition Disposition

Course
Organizational Need impact of Times of Resources
Induction. Covert Organizational 5 Days. 1 Day. $ 1,595.00
2. Preparation of Individual
Manifest 1 Day. 90 Min. S/C.
Triangulations.
3. Preparation of Individual
Manifest 1 Day. 90 Min. S/C.
Special Orders.
4. Preparation of Individual
Manifest 2 Days. 3 Hrs. S/C.
Labels.
5. Internet management. Individual Manifesto 2 Days. 3 Days. $460.00
6. Sales Techniques. Group Covert 5 Days. 3 Days. $1,605.00
7. Skills Group
Manifest 4 Days. 4 Days. $ 1,225.00
administrative.
8. Leadership y Group
Manifest 7 Days. 3 Days. $ 990.00
communication.
9. Quality in the Organizational
Manifest 3 Days. 20 Hrs. $ 5,650.00
service
10. Computing. Group Manifest 5 Days. 3 Days. $ 1,330.00

S/C (without cost)

Those responsible for the actions proposed by the company and the training area
son

On behalf of the company: the manager Juan Ernesto Rosado Euán, and from the training area: Br.
Mario Estrada Martín, Br. Rocío Jáuregui Mejía, Br. Patricia Ruiz Castillo, Br. Carla Celmo Cen and Br.
Martín Canul Cauich.

Once the external consultants have determined the training needs in the
company, the Section Manager and the Human Resources Manager (Mérida), are in charge
to make the decision regarding training the collaborators.
What is expected to be achieved with each action (courses):

Induction.
With the induction course, it is expected that employees will know the institutional identity, that is to say
the mission, the vision, the values, and the products that the company handles. Likewise, it is expected
that if this is known by the employees, at least they are reinforced.

Triangulation and preparation of transfers.

The implementation of this course aims to enhance the effectiveness and productivity in the task of
employees who are in charge of it.

Special order preparation.

It is expected that the employee who has to perform this task does so in the easiest way.
less time and without any complications.

Preparation of labels.
It is intended that the employee in charge of this activity does it with the utmost accuracy possible and
reliable without falling into error.
Internet Management.
With the delivery of the Internet course, it is desired to obtain results regarding a
better machine handling, easier access to pages and addresses with the aim of
achieve more effective communication.

Sales techniques.
It is intended that the counter and room employees know the techniques used.
to achieve a satisfactory sale and thus increase the productivity of the company.

Administrative skills.
It is expected that through this course all employees will know the process.
administrative, such as planning, organizing the activities that must be carried out, with the
the purpose of all activities being carried out properly.

Quality in service.
This course expects employees to understand the concept of service, its
importance and commitment to providing good service to customers.

Windows package management.

After this course, employees should master the basic programs of
Windows such as Word, Excel, with the aim of increasing productivity in your work.
 Necessary resources for the realization of the event. (materials, financial, and human).

Trainer No. of Resources

Course Program Physical Space Course cost
Internal Participants Materials

Induction (institutional identity)

X 9 Company Manual of
welcome $ 220.00
Manual of
procedures $220.00
Certificates $1,155.00
TOTAL $1,595.00

Trainer No. of Resources Cost of

Training Program Physical Space
Internal Participants Materials Training

Preparation of Triangulations X 2 Area Not necessary S/C

Preparation of Special Orders X 1 Area Not necessary S/C

X 1 Area Not necessary S/C

Preparation of labels
 Trainer No. of Resources
Course Program Physical Space Course cost
Internal External Participants Materials

Internet Management $ 400.00

X 1 Edusoft Copies of the course $ 16.00
Disckets $ 15.00
Certification $30.00
TOTAL $ 461.00

Sales Techniques 1,200.00

X 4 Company Course manual
taller $240.00
Pencils $ 15.00
Certificates $120.00
Markers $ 30.00
Projector S/C
TOTAL $ 1,605.00
Administrative Skills $1,000.00
X 2 Company Course Manual
taller $120.00
Pencils $ 3:00 PM
Certificates $ 60.00
Markers $ 30.00
TOTAL $ 1,225.00
 Trainer No. of Resources
Course Program Physical Space Cost of the course
Internal External Participants Materials

Leadership and Communication $800.00

X 2 Company Course Manual
taller $120.00
Constancy $60.00
Projector S/C
Pencils $10.00
TOTAL $990.00

Quality in Service $5,000.00

X 9 Company Course Manual
taller $ 330.00
Folders $ 22:00
Leaves $ 3:00 PM
Pencils $ 33.00
Certifications $220.00
Markers $ 30.00
Projector S/C
TOTAL $ 5,650.00
 ROLE OF THE COURSES

COURSES TIMES AREA IN WHICH TO TEACH

Induction 1 Day. Manager, systems, Head of
Counter, Cashier, Boss of
warehouse, driver, salesperson
counter, room advisor,
material delivery, assistant of
warehouse and management.
2. Triangulations with others 90 Minutes Warehouse manager and sales person
branches counter.
3. Order preparation 90 Minutes Counter salesperson.
special
4. Preparation of labels 3 Hrs. Room advisor
5. Internet Management 3 Days. Box
6. Sales techniques 3 Days. Manager, Warehouse Chief
seller of counter
room advisor.
7. Administrative skills 4 Days. Systems, Box, Chief of
Warehouse, Driver, Consultant
rooms, delivery of materials and
warehouse assistant.
8. Leadership and communication 3 Days. Manager and Counter Chief.
9. Quality in service 20 Hrs. Manager, systems, Head of
Counter, Cashier, Boss of
warehouse, driver, seller of
counter, room advisor,
delivery of material, assistant.
of warehouse and management.
10.Computing 3 Days. Cashier, counter salesperson and
Room Advisor.

RESULTS

With the offering of courses and training, it is expected that employees will achieve better
productivity in their work area.

The induction course is intended to reinforce the institutional values of the company so that the
employees feel identified with it, that is to say to create an employee-company relationship.

With the other courses such as Internet Management, sales techniques, quality in service, and others, it
it aims to make work easier for the employee; minimize the level of difficulty of some tasks in which it is needed
that they know certain techniques perfectly.

Regarding training in the preparation of transfers, special orders, and preparation

labels, it is expected that employees master the activities that are necessary for the proper functioning
of the company, as well as the proposed objectives are achieved.

In summary, what is really intended is for employees to be able to plan the activities,
how to carry them out and ensure that they are carried out at the right time, efficiently; with the purpose of
improve the productivity of the collaborators and achieve the goals set by the company.